Hillside Appliance Services Reviews

Cynthia Gosney 2026.06.12

     

Saul @ Hillside Appliance is extremely professional, knowledgable, and incredibly thorough. He works carefully, has patience and is trustworthy. I've had to work with many appliance repairmen and he is by far the best!

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Reply from Hillside Appliance Services 2024.07.09

Thank you for your glowing 5-star review, Cynthia! We are delighted to hear that Saul from Hillside Appliance Services LLC was able to provide exceptional service for your appliance repair needs. We greatly value your feedback and appreciate your kind words!

Farrah Cooper 2026.06.04

     

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Reply from Hillside Appliance Services 2026.06.08

Thank you for leaving us a review, we appreciate it very much!

Marianne Ross 2026.05.29

     

Adam was great to deal with.

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Reply from Hillside Appliance Services 2026.06.05

We will let Adam know that his service was appreciated! And we appreciate you for the kind words thank you Marianne.

Bill Kovacevic 2026.05.12

     

KitchenAid dishwasher failed. Travis came out, identified the problem immediately, left and came back within an hour with a new circulation pump, and wrapped up the job, same day.

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Reply from Hillside Appliance Services 2026.06.05

We're thrilled to hear that Bill! We try our hardest to offer same day service whenever possible. I am very glad that Travis was able to get your dishwasher working in the same day.

Soraya Choi 2026.04.20

     

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Reply from Hillside Appliance Services 2026.06.08

Thank you for leaving us a review, we appreciate it very much!

Kevin Smith 2026.04.09

     

I hate leaving poor reviews. I had high hopes for this company considering so many good reviews - maybe I just got the D team today. Donovan went over to look at my washer for 5 minutes - then immediately sent me the invoice for $130. He later determined that BOTH the control board and the lid switch need to be replaced. Which one is causing the problem, who knows, because he didn't diagnose it. To top things off, I got a $575 estimate to repair a washer I can get new for $450. Waste of time and money.

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Reply from Hillside Appliance Services 2026.04.10

Kevin, we’re sorry to hear about your experience. Please reach out to our customer service team so we can address this and ensure a more thorough appliance repair process moving forward.

Thank you from Hillside Appliance Services.

Mario Infante 2026.04.08

     

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Reply from Hillside Appliance Services 2026.06.08

Thank you for leaving us a review, we appreciate it.

Randy Berner 2026.04.02

     

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Reply from Hillside Appliance Services 2026.06.08

Thank you for leaving us a review, it is very appreciated!

Ray Norton 2026.03.31

     

As always, the service was prompt, professional, and complete.

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Reply from Hillside Appliance Services 2026.06.08

That is the ultimate goal for us at the end of the day. Thank you for leaving a review it means more to us than you know!

Lisa Calder 2026.03.30

     

So I chose this company because they claimed women owned. I paid the $69 dollars for person to come and look at washer. They charged me another $69 that would have been credited back if they did repair. They could not get the parts and could not do repair. I would have went with them if they could fix it because I support women run businesses. I asked if the second $69 could be taken off. No refunds was their answer. Not happy.

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Catherine Van Epps 2026.03.19

     

My technician, Jonathon, was wonderful!! He was professional and completed service in a timely fashion. He clearly explained what he did and I was very satisfied with everything. I will definitely use Hillside again, and will recommend them as well....

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Reply from Hillside Appliance Services 2026.06.05

We're so glad that Jonathan's service was one to be remembered, and we thank you for spreading the word of our services it means more than you could possibly know Catherine!

C C 2026.03.18

     

This is the worse company I have ever done business with. They serviced my dishwasher last week of November. The dishwasher for the last few weeks has been displaying an F-13 code again. I had my plumber look at it when he was here for a hot water tank repair and he said the new parts were installed incorrectly and to call them back. I called Hillside back and they said my 90 day warranty is up for parts. That was literally two weeks ago the part warranty expired. Even so, I said this was an install issue and not part. They want an entire new service call to come out. It took months to get these parts then installed them incorrectly. The installer was not familiar with this brand and on phone with Teck support throughout install. For 800 dollars I learned a valuable lesson . I have issued a charge back with American Express so hopefully I get my money back .

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Judy Steeves 2026.03.11

     

Arrived on time, quickly diagnosed and fixed issue.

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Reply from Hillside Appliance Services 2026.06.08

Thank you Judy, we appreciate you leaving a review!

Marie Willis 2026.03.10

     

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Reply from Hillside Appliance Services 2026.06.09

We appreciate the review!

Jim Boule 2026.03.08

     

I would strongly caution anyone considering Hillside Appliance Services. I paid $129 for a diagnostic visit for an LG refrigerator error. The technician said it needed a new main control board and told me $69 of the diagnostic fee would be credited toward labor if I approved the repair. On 1/7/2026, the board was installed and I was charged $579.95. The error returned the next day. After multiple follow-up visits, the technician ultimately removed the new board and reinstalled my original one, meaning the repair never fixed the issue. When I requested a refund for the removed board, the company refunded only $179.95 and claimed $400 was labor, even though no such labor charge appeared anywhere on the estimate or receipt. I still have the receipts and estimate showing exactly how the charges were presented. The call with the owner became rude and unprofessional. I paid hundreds for a repair that didn’t work and charges that were never clearly disclosed.

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Reply from Hillside Appliance Services 2026.03.09

Jim, we're sorry for your experience. Please contact our customer service team to address your concerns and clarify the charges. We aim for transparent, effective appliance repair and want to resolve this matter for you.

Thank you from Hillside Appliance Services.

Doug Beaumont 2026.02.27

     

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Reply from Hillside Appliance Services 2026.06.09

Thank you for the review Doug!

cathy kirsner 2026.02.26

     

Johnathan came to check and repair washer, he was polite and professional. When done he explained thoroughly, the problem and solution. He also found something else when he moved washer away from wall that may have been preventing proper drainage for washer. Johnathan Rocks! Thank you

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Reply from Hillside Appliance Services 2026.06.08

Thank you so much Cathy! Your words do more than put a smile on our technicians faces, they also serve to encourage our technician to do better with every appointment. We hope that Jonathan's performance sets the baseline for any future appointment you might book with us :)

Christy Trawick 2026.02.24

     

The technician was very professional, knowledgeable, and efficient at his job. We originally hired a plumber to Come and install a dishwasher and it was not done very professional , so the Hillside technician Mark came out and installed it correctly. Would deffinately recommend and will use again if needed for a different appliance.

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Reply from Hillside Appliance Services 2026.06.05

Thank you for leaving a review! We aim for every appointment to be a satisfactory one and we hope to hear from you again Christy!

Kathi S. 2026.02.13

     

Verified

Charged me $4,455.00 to repair a GE Monogram refrigerator and now the refrigerator makes loud noises. We have called multiple times and they have been unable or unwilling to resolve . The noises from the refrigerator are unbearable and unsettling .

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Kathi S. 2026.02.13

     

Verified

Company charged me $4,455.00 to repair my GE monogram refrigerator and now the refrigerator makes loud horrible noises . We have contacted them multiple times and they are unable or unwilling to fix the problem they caused. The loud noises are unbearable and unsettling. Leonard claimed he would contact GE and figure out how to fix the noises caused by this company's own expensive "repair" but now he won't even return our calls.

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