Verified Company
⸻
“After over 20 years as patients, my family and I are leaving this practice due to unacceptable care and extremely overpriced services. Two years ago, I received progressive lenses that were supposed to have a +1.50 near add and was charged for the progressive portion, even though the boost was wrong. As a first-time progressive wearer, I didn’t realize the error until my son received his progressive lenses. When I raised the issue, the optometrist first admitted there was a tiny boost far below my prescription, and staff in the eye care center initially said the lenses were single-vision. When the manager insisted the glasses were correct, the staff then claimed they couldn’t see the progressive lens because it was scratched and implied that being able to see at all excused the error. The manager refused to fix the mistake, and when I said we would no longer return, there was no concern — just ‘OK, see you later.’ We can no longer trust this practice and strongly caution anyone considering it.”
Reply from Highline Vision Center
2025.12.10
Thank you for your feedback. We strive to provide excellent service to all our patients, and we’re sorry to hear when a patient's experience does not meet those expectations. We take all feedback seriously and share it with our leadership team to ensure we continue to uphold our commitment to respectful and professional care.
