Highlander Roofing Services Franklin

Highlander Roofing Services Franklin Reviews

Excellent rating
4.9
77 reviews Verified
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Reviews (77)
Linda Macapayag
Linda Macapayag
2024.03.02
My chimney sleeve was blown off my roof during a bad storm. Plus, I had a few roof leaks over my back patio. They were able to repair and reuse / reattach the sleeve (without having to buy a new one) and patched the roof in the spots needed. They saved me by not having to replace the whole roof. Professional, efficient and friendly service. Highly recommend them!
Reply from Highlander Roofing Services Franklin 2024.03.04
Hi Linda, Thank you for your review and sharing your experience. We are happy that we were able to repair sections of your roof without having to replace it in full. Please let us know should you need any further assistance in the future. We appreciate the opportunity to work with you. Sincerely, Our Highlander Roofing Team
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Theresa W
Theresa W
2024.02.17
Lorrie Contino
Lorrie Contino
2024.02.10
We had a gutter leak and needed a downspout on the second story of our home. Highlander roofing came out quickly, quoted us a fair price and then installed the gutter soon after. Everyone we've dealt with has been kind, professional and knowledgeable. We will absolutely use them again and recommend to anyone needing work done!!
Reply from Highlander Roofing Services Franklin 2024.02.12
Lorrie, We appreciate you sharing your experience with us and for the opportunity to work with you. We have a great team here at Highlander Roofing, who strive to provide quality and service to all of our customers. Pleased to hear we accomplished that with your services. Thanks again! Sincerely, Shanna & Team
Sheron Mayhorn
Sheron Mayhorn
2024.02.10
Customer service: 10+ Service: 10+ From start to finish wonderful people to work with! Thank you, Matthew and all the rest at Highlander! Recommendation: đź’Ż
Reply from Highlander Roofing Services Franklin 2024.02.12
Sheron, Thank you for your review and reference to Matthew. Matthew is such a tremendous asset to us and we certainly appreciate the opportunity to work with you. Sincerely, Shanna & Team
modegolf
modegolf
2024.01.29
Highlander Roofing is filled with great people. From my first call, to the first visit, and the final job, everyone was super kind and helpful. I highly recommend this company to anyone needing roof help!
Reply from Highlander Roofing Services Franklin 2024.01.31
Mr. Modegolf, We appreciate your review and the feedback on our team and your experience with Highlander Roofing Services. Thank you for this opportunity to work with you and should you need any additional services, please reach out to us. Sincerely, Shanna Williams & Team!
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Eric Anderson
Eric Anderson
2024.01.26
Fine group to work with from sales staff to logistics and oversight team, the roofing crew was professional and friendly, overall a good experience with Highlander!
Reply from Highlander Roofing Services Franklin 2024.02.17
Mr. Anderson, Thank you for choosing Highlander Roofing Services for your Roofing needs .We are pleased to hear in your experience with and thank you for the opportunity to work with you! Sincerely, Shanna & Team
Bb Ww
United States | 2024.01.08
Highlander was way to expensive I had a guy come out and give me a quote and he was $10k cheeper than him
Zary M
Zary M
2024.01.05
When you call, ask for Juan & Javo crew. Their crew installed a metal roof on our home and their craftsmanship was excellent. Highly recommended.
Reply from Highlander Roofing Services Franklin 2024.01.06
Zary, We appreciate you taking the time to leave us a review. We have a great team and we value all of them. Our efforts are to provide quality and service to all of our customers and happy to hear we were able to achieve that for you. Enjoy your new beautiful and thank you for the opportunity to work with you! Sincerely, Shanna Williams & our Highlander Roofing Team
Willard Armes
Willard Armes
2024.01.03
Having discovered a leak over a stormy week end, I left a request for assistance by message at Highlander Roofing. Within the next couple of hours, I received a response letting me know that an emergency crew would be responding to “tarp” the leak while awaiting roof repair. As promised, a professional crew responded and immediately stopped the leak. Within the next three weeks, I had a new, professionally looking roof installed at a reasonable price. Outstanding service and my sincere thanks to the entire Highlander Roofing Team!
Reply from Highlander Roofing Services Franklin 2024.01.04
Mr. Armes, Thank you for taking the time to leave a review on your experience with us. It was a pleasure to work with you and appreciate you giving us the opportunity to install your new beautiful roof. Sincerely, Shanna Williams & our Team
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dr Doge
dr Doge
2024.01.03
Nanette Challenger
Nanette Challenger
2023.12.27
Squirrels had chewed into the edge of my roof and were in the attic, and Highlander replaced all the wood along the roof line and repaired everything, and they did a wonderful job, it looks beautiful now!!! The guys who did the repairs were very nice as well! I would never go to anyone else for roof repairs, Highlander is the best!
Reply from Highlander Roofing Services Franklin 2023.12.27
Nanette, We appreciate your review and for sharing in your experience with us. We are very pleased to here we were able to resolve your current issue. Thank you for giving us the opportunity to work with you. Sincerely, Shanna Williams
Pamela Shuler
Pamela Shuler
2023.11.03
Needed a roofing repair asap..David came out and that afternoon got a estimate..The guys spent 2 1/2 days fixing repair...Excellent service..Highly recommend them...
Reply from Highlander Roofing Services Franklin 2023.11.04
Pamela, Thank you for your review, and for the opportunity to repair your roof. We have a great team of repair technicians and estimators and our goal is to provide quality in our services. Please let us know should you need any additional services in the future. We do offer maintenance services to all roof systems to include a full evaluation and cleaning of your gutter systems and cleaning of any debris on your roof. The winters can be rough in the mountains, so feel free to call us and we can provide an estimate to you. Sincerely, Shanna Williams
John Giles
John Giles
2023.11.02
Critical
Value
I thought price to be outrageous
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Nate Yoder
Nate Yoder
2023.10.14
Positive
Professionalism
Quality
Responsiveness
Value
We contracted Highlander Roofing to replace our existing shingle roof with new metal roofing. They did a great job and kept us updated throughout the process. We would highly recommend them.
Reply from Highlander Roofing Services Franklin 2023.10.15
Mr. Yoder, Thank you for entrusting us with your home improvement Re-Roof project. It was a pleasure working with you! Thanks again from our team at Highlander Roofing!
Patty M
Patty M
2023.09.19
Positive
Professionalism
Punctuality
Quality
Thank you to Dillon and Kyle for excellent service!!
Reply from Highlander Roofing Services Franklin 2023.09.20
Patty, Thank you for your review and for the opportunity to work with you. Dillon and Kyle are a great asset to company. Please let us know if you need any future services. Sincerely, Shanna Williams
Doris Weaver
Doris Weaver
2023.09.02
Positive
Professionalism
Quality
Responsiveness
We were very please with Roof Medic quick response. Brandon was here with in a few days of us making contact to their company. The team come on the day we were told and removed and covered two roofs within two and a half days. They were very professional and cleaned up any debris that had fallen during the roof process.
Troy Rice
Troy Rice
2023.08.23
Positive
Professionalism
HRS was great to work with. When I saw the final product I was blown away at how pretty it all looked. Would highly recommend them to anyone.
Reply from Highlander Roofing Services Franklin 2023.08.23
Troy, Thank you for your review and for sharing in your experience. Referrals go a long way and we appreciate you being willing to pass your experience along. We thank you for the opportunity to work with you! Sincerely, Shanna Williams
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Jerry Brooks
Jerry Brooks
2023.08.12
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
When we realized the 20+ year old roofs of our house and separate workshop needed to be replaced, we interviewed two roofing companies. Following Braden's presentation, we were convinced that we were totally comfortable ONLY with Highlander. Braden did a wonderful job presenting the options for our roofs, and his professional style and thorough description of how the project would be handled, made selecting Highland for this project an easy choice! And we were not disappointed. This large project was completed in 3 days, and there is not one aspect of this project that was not done to perfection. Javier, owner of the company performing the work, was an excellent supervisor of his work crew. All members of the work crew did a great job. In the course of the work none of our plants were damaged, and they did a very thorough job cleaning the property of debris and nails before they left. And the final result was examined carefully by Joel, Highlander's supervisor. Grade A++. We would highly recommend Highlander Roofing to anyone needing a roof replacement. We have encountered few companies and contractors who perform at their level.
Reply from Highlander Roofing Services Franklin 2023.08.14
Mr. Brooks, We appreciate you sharing your experience and for leaving this review. We have a great team, and Brayden is superior in his work as well as Javier. We all work hard to achieve great customer service and quality work in the field. We couldn't do it without each other and great customers like yourself. We appreciate the opportunity to work with you! Kind regards, Shanna Williams
Second Job, a roof replacement We have used Highlander Roofing twice. First for a repair job on our house that was done within the last couple of years and recently to replace the roof on a cabin we have on the same property. Both times the jobs were handled promptly and professionally. Any questions we might have had were also handled in a friendly and professional manner. We would use them for any future jobs and would highly recommend them to others.
Bill Vaughters
Bill Vaughters
2023.08.06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Our house had a leak in our roof over our garage. I didn’t know who to call but came across Highlander’s name while on the internet. I called to see if they could take a look. They came out promptly and gave us an estimate which we accepted and scheduled. It was scheduled quite a way out as they were pretty busy. To our surprise they called and came out much earlier and did the work. We found them to be professional, responsive, reasonable and we highly recommend them. We recently used them again to replace the roof on a cabin on the same property. Both times the jobs were handled promptly and professionally. Any questions we might have had were also handled in a friendly and professional manner. We would use them for any future jobs and would highly recommend them to others. We did use them again, to replace a roof on a cabin on the same property. We have used Highlander Roofing twice. Both times the jobs were handled promptly and professionally. Any questions we might have had were also handled in a friendly and professional manner. We would use them for any future jobs and would highly recommend them to others.
Reply from Highlander Roofing Services Franklin 2023.01.24
Mr. Vaughters, We thank you for your review and are pleased to hear about the service that you experienced. Our production team does a great job with the efficiency of our schedule and it looks like we were able to accommodate you in this way. We appreciate your business and please let us know if we can serve you in the future. Sincerley, Shanna Williams