Hey Taxi Solutions Reviews

Amy Pugliese 2025.09.13

     

I was visiting Switzerland from the US and I needed an early morning ride (3am) to the Zurich airport from Engelberg. Davide picked me up and was on time, courteous and respectful. I was thankful I could rely on him giving me a ride! I would absolutely use Hey Taxi Luzern if I’m ever back in Switzerland :)

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Reply from Hey Taxi Solutions 2025.09.26

Dear Amy

Thank you very much for the kind feedback.

We were happy to hear that you were satisfied with our airport transfer

Best regards
Hey Taxi Solutions

Radhika Dhuru 2025.09.11

     

Went out of his way to help me carry a bulky 26kg box from the Messe to a courier pickup point. Very responsive, customer-oriented, and friendly.

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Reply from Hey Taxi Solutions 2025.09.26

Dear Radhika

Thank you very much for the kind review.

We always try to take extra steps for our clients.

Thanks for choosing us.

Best regards
Hey Taxi Team

Emily 2025.08.15

     

Great taxi service from Engelberg to Zurich airport!

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Reply from Hey Taxi Solutions 2025.08.28

Dear Emily

Thank you very much for the kind review.

We are pleased to hear that you were happy with our services.

Best regards
Hey Taxi Team

Tatyana 2025.06.09

     

Das war mit Abstand eine der schlechtesten und unprofessionellsten Erfahrungen, die ich je mit einem Taxiunternehmen gemacht habe. Hey Taxi Luzern war nicht nur unprofessionell, sondern verbreitet jetzt auch bewusst Lügen über den Vorfall. Fakt ist: Der Fahrer kam nicht pünktlich an die richtige Adresse. Er fuhr zur falschen Adresse, obwohl die korrekten Angaben vorlagen – und behauptete dennoch, „pünktlich“ gewesen zu sein. Das ist inakzeptabel und zeigt eine alarmierende Inkompetenz seitens des Unternehmens. Offenbar werden Fahrer eingesetzt, die die Stadt nicht kennen und offensichtlich nicht in der Lage sind, einen zuverlässigen Service zu bieten. Schlimmer noch: Hey Taxi Luzern erfindet Aussagen, die ich nie gemacht habe. Das ist eine Verleumdung, die ich zur Anzeige bringen werde. Es war das erste – und definitiv letzte – Mal, dass ich diesen Dienst in Anspruch genommen habe. Normalerweise nutze ich seit Jahren zuverlässige lokale Anbieter wie Taxi Olé GmbH und Taxi Hess Ernst AG , die leider kurzfristig nicht verfügbar waren. Jetzt weiß ich: Dieses Risiko ist es nicht wert. Ich rate allen dringend, Hey Taxi Luzern zu meiden und stattdessen auf etablierte, seriöse Anbieter zu setzen, die Verlässlichkeit, Ehrlichkeit und Kundenzufriedenheit ernst nehmen.

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Reply from Hey Taxi Solutions 2025.06.09

We’re sorry to hear about your experience. However, our records show the driver was on time and at the correct address. Unfortunately, the language used during the call — including words like “idiot” and “f*** you” — goes against our company’s respectful communication policy. We remain committed to providing reliable and professional service for all customers.

Tatyana 2025.06.09

     

Verified

Unprofessional, Unreliable, and Dishonest – Avoid Hey Taxi Luzern This was by far one of the worst and most unprofessional experiences I have ever had with a taxi company. Hey Taxi Luzern was not only unprofessional but is now deliberately spreading lies about the incident.The fact is: The driver did not arrive on time at the correct address. He drove to the wrong location, despite having the correct details — and still claimed he had been “on time.” This is unacceptable and shows an alarming level of incompetence on the part of the company. It appears that drivers are employed who do not know the city and are clearly unable to provide a reliable service.Even worse: Hey Taxi Luzern is fabricating statements I never made. This is slander, and I will be reporting it to the police.This was the first — and definitely the last — time I used this service. I usually rely on trusted local providers like Taxi Olé GmbH and Taxi Hess Ernst AG, who unfortunately weren’t available on short notice. Now I know: this risk is simply not worth it.I strongly advise everyone to avoid Hey Taxi Luzern and instead choose established, reputable providers who take reliability, honesty, and customer satisfaction seriously.

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Michele De Falco 2025.06.02

     

Abbiamo chiamato all’ultimo momento per andare all’aeroporto, subito disponibili, veicolo pulito, moderno. L’autista è stato molto cordiale, grazie davvero.

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Reply from Hey Taxi Solutions 2025.06.09

Thank you for your great review! At Hey Taxi Luzern, we’re proud to offer fast airport transfers, clean and modern vehicles, and friendly drivers. Your satisfaction is our priority. Book your reliable taxi service in Luzern anytime!

Marianna Perillo 2025.06.02

     

Servizio ottimo, cordiali e disponibili. Grazie per la velocità e la puntualità.

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Reply from Hey Taxi Solutions 2025.06.09

Thank you for your review! At Hey Taxi Luzern, we’re committed to providing excellent, friendly, and punctual taxi service in Luzern. We appreciate your trust in our fast and reliable transport.

Silvia De Falco 2025.06.02

     

Ottimo servizio, affidabile e veloce. Siamo riusciti ad arrivare in tempo anche se li avevamo cercati all'ultimo minuto.

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Reply from Hey Taxi Solutions 2025.06.09

Thank you for your feedback! At Hey Taxi Luzern, we’re proud to offer fast, reliable last-minute taxi service in Luzern. Glad we could get you there on time!

Diana Lischer 2025.05.28

     

Habe das Taxi extra am Vorabend bestellt und es ist nicht gekommen. Beim erneuten Rückfragen, wollten Sie ein neues schicken, das kam auch nicht.

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Reply from Hey Taxi Solutions 2025.06.09

Vielen Dank für Ihr Feedback. Es tut uns sehr leid für die Unannehmlichkeiten. Die Abholadresse wurde leider falsch übermittelt, was zu der Verzögerung geführt hat. Wir übernehmen die volle Verantwortung und entschuldigen uns aufrichtig. Der Betrag für die Fahrt wird Ihnen selbstverständlich zurückerstattet – bitte kontaktieren Sie uns dafür direkt.

Татјана Т 2025.05.14

     

Verified

Book them, warm welcome,english speaking drivers. Really amazing experience with this company.Warm welcome - they served us whisky in the car & some nuts. We were picked up at ths airport and dropped off in Lucerne.

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Vasuki Raj Alatur 2025.04.30

     

Wir waren vom Taxiservice total beeindruckt: schnelle Ankunft, eine bequeme und saubere Fahrt, ein wirklich freundlicher Fahrer, eine effiziente Strecke und ein ausgezeichnetes Preis-Leistungs-Verhältnis.

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Reply from Hey Taxi Solutions 2025.05.05

Lieber Vasuki Raj Alatur,
vielen herzlichen Dank für Ihre tolle Bewertung! Es freut uns sehr zu hören, dass Sie mit unserem Taxiservice so zufrieden waren – von der schnellen Ankunft bis hin zur angenehmen und sauberen Fahrt. Wir geben stets unser Bestes, um unseren Fahrgästen ein komfortables und freundliches Erlebnis zu bieten. Wir hoffen, Sie bald wieder begrüßen zu dürfen!
Beste Grüße,
Ihr Hey Taxi Luzern Team!

Pearl Family 2025.04.18

     

We took 3 trips with this company - a return trip from lucerne to Grindelwald and then from lucerne to Lugano. The service was excellent and reliable, cars are clean and the drivers are very pleasant, well groomed and polite. On one of the trips the driver suggested we stop at a viewpoint and offered to take photos for us. They communicate with you via WhatsApp and if you need to message them the response time is very fast. Overall a fantastic experience and I am glad we found this company. The prices are higher than a regular taxi and cheaper than a hotel limousine, but you will get service on par with a hotel limousine.

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Reply from Hey Taxi Solutions 2025.04.30

Dear Pearl Family,

Many thanks for the nice review.

Was a pleasure meeting you and offering you our premier limousine service.

Our warm regards,
Hey Taxi Luzern Team

Diana Samchuk 2025.04.17

     

Das Taxi kam pünktlich, der Fahrer war höflich, das Auto sauber und komfortabel. Die Fahrt verlief problemlos. Empfehlenswert.

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Reply from Hey Taxi Solutions 2025.04.30

Dear Diana,

Many thanks for being our client for so long.

Hi to you and your family!

Hey Taxi Luzern

Martyna Cubo 2025.03.30

     

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Reply from Hey Taxi Solutions 2025.04.02

Dear Martina,

Many thanks for your rating. Looking forward to seeing you again in our taxis!

Best regards,
Hey Taxi Luzern

Marife Perez Grau 2025.03.27

     

I am in the aviation industry private and corporate flying and so I travel all over the world and I must say from all Taxis and shuttle services I’ve used in my many travels I must say I just had the best taxi experience in Zurich and Lucerne with Andrej. I came to Switzerland just for 3 days to celebrate my Valentine bday. I used Hey Taxi to go to Lucerne from Zurich airport first and since I liked how proffesional, friendly and helpful they were and of course such safe driving and how clean the cars were, which is so important to me, that I asked them to drive me also for all my short and long rides around the city from and to my hotels and to and from Lucerne back to airport in Zurich! They even went above and beyond to help me make my vacation and birthday one I’ll never forget! He was available to pick me up and drop off with punctuality . He suggested restaurants and even hotels for me to stay at when I decided to extend my stay for two weeks. He was even an amazing guide and in the last day on my way back to Zurich before my return flight, he even stopped me at the Lindt chocolate factory, adding a new fun and delicious memory to my vacation! ! will definitely use Hey Taxi for all my future visits in Lucerne! Thank you! And see you soon! I wish I could call Hey Taxi in every city around the world!

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Reply from Hey Taxi Solutions 2025.04.02

Dear Marife,

Many thanks for your kind review. We were glad to offer you the taxi and airport taxi service in the days you were staying in Luzern.

Best regards,
Hey Taxi Luzern

Marife P 2025.03.27

     

Verified

It was more than a ride it was a luxury experience I am in the aviation industry private and corporate flying and so I travel all over the world and I must say from all Taxis and shuttle services I’ve used in my many travels I must say I just had the best taxi experience in Zurich and Lucerne with Andrej. I came to Switzerland just for 3 days to celebrate my Valentine bday. I used Hey Taxi to go to Lucerne from Zurich airport first and since I liked how proffesional, friendly and helpful they were and of course such safe driving and how clean the cars were, which is so important to me, that I asked them to drive me also for all my short and long rides around the city from and to my hotels and to and from Lucerne back to airport in Zurich! They even went above and beyond to help me make my vacation and birthday one I’ll never forget! He was available to pick me up and drop off with punctuality . He suggested restaurants and even hotels for me to stay at when I decided to extend my stay for two weeks. He was even an amazing guide and in the last day on my way back to Zurich before my return flight, he even stopped me at the Lindt chocolate factory, adding a new fun and delicious memory to my vacation! ! will definitely use Hey Taxi for all my future visits in Lucerne! Thank you! And see you soon! I wish I could call Hey Taxi in every city around the world!

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Andrea Caballé Pais 2025.03.22

     

Excellent service to and from the airport with comfortable cars, and English speaking drivers. Their service was so outstanding that we've also used it to travel in between Swiss cities and even, for late night emergencies. The communication is always quick and fluid over WhatsApp. Prices are very competitive!

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Reply from Hey Taxi Solutions 2025.03.23

Dear Andrea,

Many thanks for being our client for so long, and many thanks for your kind review!

See you soon!

Hey Taxi Luzern Team

Feza Sevin 2025.03.22

     

Everything was so good. Thank you.

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Reply from Hey Taxi Solutions 2025.03.23

Dear Feza,

Many thanks, see you soon.

Hey Taxi Luzern

Aung Chein 2025.03.22

     

Last week I encountered a human angel in rescue named Davide who not only provided a great taxi service but also rendered a commendable human kindness well beyond his call of duty. I was in distress in the city of Luzern with my language and directional ineptitude, and he came to my rescue with the ride as well as with his genuine care for my well-being till I was safely at the place for an important meeting. Kudos for his superb navigational skills and well-meaning care for his riders. Gracie di cuore, Davide!😇

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Reply from Hey Taxi Solutions 2025.03.23

Dear Aung Chein,

Many thanks for your feedback. In fact Davide is one of our best drivers around.

Many thanks for using our service
Hey Taxi Luzern Team

Satyan Avatara 2025.03.18

     

We had the absolute pleasure of having Andrej as our driver and guide during our trip, and we couldn’t have asked for a better experience! From the moment we met, it was clear that he was not just here to drive us from one destination to another but to make our journey truly unforgettable. Beyond being an amazing guide, Andrej went above and beyond in ensuring our comfort and enjoyment. Whether it was recommending the best local restaurants, accommodating last-minute changes to our itinerary, or even helping us capture beautiful moments with photos, his kindness and professionalism shone through. Highly recommend his service.

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Reply from Hey Taxi Solutions 2025.03.21

Dear Mr.Avatara

Many thanks for your kind review and many thanks for trusting us.

Best regards
Hey Taxi Luzern Team