I would just like to recommend this company simply for the variety of proteins they offer. Multiple other raw food companies seem to mix ox or chicken/turkey with every meat they offer. Multiple dogs have allergies to these ox and chicken. Henley is one of the only raw food providers that i could find to offer a simply range where you can get a wide variety of singular proteins. This is a great help for allergy sufferers.
Whilst I have been with Henley for many years I have to say that I am disappointed with the mince quality. When I first used them the meat was a lovely course grade. You could actually see the separate bits in the completes. Then a few years ago you upgraded your machines which changed it to a less course and more mixed in product. I have however noticed that more recently some mince has disappointingly become much finer and wet.
Product is not what it used to be
It used to be a great product and I have previously given it a good review on here. Now the production has moved it is just mush and they deny anything has changed. My last pickup today and moving to a new supplier.
Date of experience: 12 September, 2025
Date of experience: 12 September, 2025
Having tried a few of the raw dog food suppliers I'm please that I stumbled across Henley Raw Dog Food. I buy their 80:10:10 raw minces and find the bone content to be accurate and the meat to be of good quality. The ordering process is straight forward and prices very competitive and I'm that happy that I now subscribe to regular deliveries. So why have I dropped one star and only awarded 4 stars? Disappointingly I contacted customer services with a query several days ago and they have failed to respond. This could be because the customer service is poor or it could be that they have an issue with their webform submissions - either way it's a disappointment.
I kept seeing adds for this brand coming up on my Facebook page. We'd just switched to raw, and was using pets at home, and were finding the variety very limited. I decided to try Henley raw as it's local, and I can click and collect. I opted for the trial bundle for my 9 month old Dachshund to try. So far he's gobbled it down no problem and it's gone within seconds. The variety of types of meat is brilliant. Will definitely be placing another order and can highly recommend 😃
Reply from Henley Raw Dog food
2024.08.27
Hi Louise, thanks for taking the time to write such a lovely review about our food and good to know the ads are working! We're so grateful to have a customer like Cooper. We just had some of the family in the shop, thanks for spreading the word!
I have been using Henley Raw for almost a year now and the level of service is superb. I receive my dog's food on time, the quality of raw food is impressive. When feeding my dog, he knows when it's from Henley Raw, absolutely loves it. When I made the switch from kibble to Raw, I noticed my dog's energy levels improve and his fur became shinier. Would definitely recommend. :)