Heart of England Co-op Funerals

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Heart of England Co-op Funerals Reviews

Excellent rating
5.0
15 reviews Verified
Heart of England Co-op Funerals
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Reviews ( 15 ) 5.0

Tim Dodd
Tim Dodd
2024.07.23
What a wonderful experience at such a difficult time. Jenni was supportive, calming, answered all our questions with sensitivity and clarity . On the day of the funeral. Jenni and both Dean’s were very calming and we felt as if the day was going to be so well organised, and everything was going to go smoothly. Thank also to all the staff who we spoke to on the phone and all the people behind the scenes who we never met, thank you to everyone who touched our lives xx
Reply from Heart of England Co-op Funerals 2024.07.23
Dear Tim, Thank you for entrusting us with the funeral arrangements for your mother, it was a privilege for us to be able to serve your family during this sad time. We very much appreciate you taking the time to leave us a review and giving us your feedback. I am really pleased that my colleagues Jenni, the Dean's and others looked after everything in a dignified and respectful manner, as that really matters to us. If there is anything further we can do to assist, please do not hesitate to contact us. Darryl Smith – General Manager.
David Walsh
David Walsh
2024.06.27
A big thank you to all the staff at the Holyhead Road branch for their excellent all-round service, when making arrangements for the funeral of our Mum. A special mention must go to Jenni. Very professional and efficient, but also compassionate and really personable, making the whole experience far less daunting. We will always be more than happy to highly recommend you. Thank you. Paul, Peter and David Walsh
Reply from Heart of England Co-op Funerals 2024.06.27
Dear Paul, Peter and David, Thank you for entrusting us with the funeral arrangements for your mother, it was a privilege for us to be able to serve your family during this sad time. We very much appreciate you taking the time to leave us a review and giving us your feedback. I am really pleased that Jenni and my colleagues looked after everything in a dignified and respectful manner, as that really matters to us. If there is anything further we can do to assist, please do not hesitate to contact us. Darryl Smith – General Manager.
jane ellis
jane ellis
2024.06.05
I would highly recommend Co-op lower Hollyhead Road The care compassion and support we received as a family from Janice & Jenni was absolutely outstanding and went way above expectations. We honestly can’t thank them enough for everything ❤️
Reply from Heart of England Co-op Funerals 2024.06.05
Dear Jane, Thank you for entrusting us with the funeral arrangements, it was a privilege for us to be able to serve your family during this sad time. We really appreciate you taking the time to leave us a review and giving us your feedback. I am pleased that my colleagues Janice and Jenni looked after everything in a dignified and respectful manner, as that really matters to us, and I know they will be very proud to read your comments. If there is anything further we can do to assist, please do not hesitate to contact us. Darryl Smith – General Manager.
David Booth
David Booth
2024.03.05
I approached Heart of England Co-op Bedworth regarding the provision of a headstone for my Grandfather who had been tragically killed during the blackout in 1940, but whose grave was unmarked. Even though this was not a funeral, Heart of England could not have been more helpful. The staff (Trudy) were sensitive and understanding to my request, and worked promptly and efficiently with other partners such as the Borough Council for all the administrative requirements, and their stonemasons in the preparation and erection of the headstone, having first offered professional advice on such matters as lettering and the shade thereof. I live three hours away from Bedworth, but Heart of England ensured that posed no problem with regular communication on progress, inviting ample opportunity to amend any aspect of the Headstone and forwarding photographs at relevant stages. I can neither praise nor recommend Heart of England Bedworth highly enough. Their service is outstanding.
Reply from Heart of England Co-op Funerals 2024.03.05
Dear David - thank you so much for your kind words around how Trudy has helped with your memorial masonry order. If there is anything else you need please do not hesitate to let us know., Kind regards, Darryl Smith - General Manager
Tina Robinson
Tina Robinson
2023.12.01
Thank you to Paula and all the staff at the Lower Holyhead Road branch for their professional and compassionate service. The way they dealt with the funeral of my late brother, Barry, was exceptional. They made a very difficult and sad day a little easier to bear with their attention to detail every step of the way. Thank you once again from all of Barry's family especially his two daughters.
Reply from Heart of England Co-op Funerals 2023.12.01
Dear Tina, We would like to thank your family for entrusting us with the funeral arrangements for Barry, it was a privilege for us to be able to serve your families during this sad time. We really appreciate you taking the time to leave us a review and giving us your feedback. I am pleased that Paula and her colleagues looked after everything in a dignified and respectful manner, as that really matters to us. If there is anything further we can do to assist, please do not hesitate to contact us. Darryl Smith – General Manager.
janet lee
janet lee
2022.09.23
Thank you so much to Janice who was so kind and supportive helping with all arrangements for the funeral of my Steve, and being so patient with me and my endless phone calls. From Janet Nathan and Aaron
Reply from Heart of England Co-op Funerals 2022.09.27
Dear Janet, Thank you for taking the time to leave us a review and your kind words of praise for Janice. I am pleased that my colleagues delivered exceptional client service to you and your family, and I will pass on your thanks to all those involved at our Lower Holyhead Road branch. Kind regards, Darryl Smith – General Manager
Mark Soden
Mark Soden
2022.07.19
Thank you goes especially to Amanda, Janice and Barbara for dealing with our family funeral with such care and attention to detail. They made the organisation an absolute pleasure and, on behalf of our family we would like to thank you. Highly recommend.
Reply from Heart of England Co-op Funerals 2022.07.20
Dear Mark, Thank you for taking the time to leave us a review and your kind words of praise for Amanda and Janice. I am pleased that my colleagues delivered exceptional client service to you and your family and I will be sure to pass on your thanks to all those involved at our Lower Holyhead Road branch. Kind regards, Darryl Smith – General Manager
Katie James
Katie James
2022.03.11
Following our recent loss of my beloved husband at a young age, the first company that came to mind was the co-op. My initial phone call was answered by Elizabeth and I'm so glad that it was. She looked after us so well and on the day of the funeral, her knowledge and experience enabled her to support the whole family especially my young daughters aged 9 and 6. Little things she did made such a difference with them and really helped them through the day. I would highly recommend them and especially Elizabeth.
Reply from Heart of England Co-op Funerals 2022.03.16
Dear Katie, Thank you for taking the time to leave us a review and your kind words of praise for Elizabeth. I am pleased that Elizabeth and her colleagues delivered exceptional client service to you and you family during this very difficult time. I will pass on your thanks to all those involved at our Lower Holyhead Road branch and reassure you that if there is anything else we can help with, we are only a phone call away.. Kind regards, Darryl Smith – General Manager
Mike Rogers
Mike Rogers
2022.02.12
This branch of Heart of England Co-op Funerals looked after the funeral arrangements for both our father and latterly, our mother. On both occasions they provided an excellent and care focused service. They are efficient and effective while still retaining empathy. I totally recommend them should you sadly have a need for funeral services.
Reply from Heart of England Co-op Funerals 2022.02.14
Dear Mike, We understand the loss of a loved one is an extremely sensitive time for the families we are privileged to serve, that is why we strive to provide the very best levels of service and care possible, and we are grateful for the opportunity to serve your familys needs again. May I sincerely thank you for taking the time to leave us your positive feedback, it is greatly appreciated by all of us, especially my colleagues at Lower Holyhead Road. Darryl Smith – General Manager
Paul Blower
Paul Blower
2020.07.17
Many thanks to all at Lower Holyhead Rd especially Jo and Amanda for the professional and caring way you arranged Mum's funeral, it was very much appreciated by all the family and friends who attended, Thank you, Paul
Reply from Heart of England Co-op Funerals 2020.07.17
Thank you for taking the time to post this review online Paul, we are extremely grateful for the feedback you have given us. I am pleased that my colleagues Jo and Amanda looked after you and dealt with your wishes in a respectful and dignified manner. If there is anything further we can do to assist, please do not hesitate to contact us. Darryl Smith – General Manager.
Carmen Brind
Carmen Brind
2020.05.06
would like to thank all the staff especially Jo and Amanda. you have gave us all alot of support in assisting us the send off my mum deserved.
Reply from Heart of England Co-op Funerals 2020.06.01
Carmen - thank you for taking the time to post this review online, we are extremely grateful for the feedback you have given us. I am sorry that due to the current Covid-19 situation that perhaps we were not able to provide all of the options that many families would normally want or expect at this sad time, but, please rest assured that once we are through this pandemic, should you require any assistance in organising a Memorial Service or Service of Thanksgiving in memory of your late mother we will be here to help. Apologies for my delay in responding due to these challenging times. Please stay safe and if you have any questions or need further advice please telephone us and we will try our best to come back to you as quickly as possible. Darryl Smith - General Manager
Paul Chillingworth
Paul Chillingworth
2020.02.12
Thanks to Claire and the rest of the team for the excellent service they provided: thoughtful, sensitive and everything was taken care of with attention to detail - a weight off our minds.
Reply from Heart of England Co-op Funerals 2020.02.13
Thank you for taking the time to post this review online Mr Chillingworth, we are extremely grateful for the feedback you have given us. I am pleased that Claire and our colleagues looked after you and dealt with your wishes in a respectful and dignified manner. If there is anything further we can do to assist, please do not hesitate to contact us. Darryl Smith – General Manager.
Colin Pratt
Colin Pratt
2019.12.07
They were very helpful
Reply from Heart of England Co-op Funerals 2019.12.09
Thank you for sharing your sentiments with us regarding your recent experience Colin. I am glad that we were able to respect your requirements at such a difficult time and I trust that my colleagues ensured all of your wishes were fully carried out. If there is anything further we can assist you with, please do not hesitate to contact us. Darryl Smith – General Manager.
Stephen Taylor
Stephen Taylor
2019.04.04
Our thanks to Tom, Janet and the drivers. They ensured a smooth and compassionate service for our mother. Best wishes
Reply from Heart of England Co-op Funerals 2019.04.04
Thank you so much for taking the time to share your experience and leave such positive feedback for my colleagues Mr Taylor, it is very much appreciated. Darryl Smith – General Manager.
Su North-Bond
Su North-Bond
2019.01.11
Sadly my father passed on the 3/12/18 and Gillivers Funeral Directors were recommended to me. They were so respectful and kind throughout and my Fathers funeral was perfect. During tragic and stressful times it’s so good to know that there is a company to guide you through the process. Thank you so much. Su North-Bond
Reply from Heart of England Co-op Funerals 2019.01.14
Dear Su receiving a glowing testimonial as this from a client family is one of the most worthwhile outcomes from arranging and conducting a funeral for us. Knowing that we have helped a client family through a difficult time is a tremendous reward. We are all very grateful that you have taken the time to share your experiences of our service and I am sure it will be a great help for other families looking for a reputable funeral director to help them through a difficult time to see a review such as yours, knowing that there are people out there that can help them through this very sad time. Darryl Smith - General Manager.