Hansen Super Techs Reviews

BenMiaEmma 2024.09.03

     

I agree on getting a new system on Aug 24, since my old system was outdated. $13k700 was the price on a new system which I accepted. Service guys was professional keeping my house clean. But somehow my window busted on the exact same day and same hour they were there .... GM and supervisor was notified... Which they claim not their fault.... On top of that a drain pipe that their guys installed started to leak from my ceiling..... It's been 2 week since they installed it.. window cost 1k8 to fix.... Thanks guys

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Reply from Hansen Super Techs 2024.09.04

Hi Ben,
Thank you for taking the time to share your experience with our company, and we are sorry to hear that you didn't get the service you deserve. We are very sorry to hear about the issues you experienced with our AC service and the damage caused to your window. The management team is looking into the situation with the window and the leaking drain pipe. Thank you for your patience and understanding.

robert darnell 2024.07.02

     

I had 2 different HVAC maintenance appointments and both cost $600 total. The first one cost me a leak in our attic that also ruined the ceiling in 2 rooms. They came back out to assess and said we could just “paint over it”. 4 coats later it is somewhat not noticeable. The second cost me $200 extra (upselling) to “fix” an AC that wasn’t messed up before the first visit and 2 weeks later my house is 4-6 degrees hotter than setting. The second tech also informed me the first tech didn’t do most of what was charged. Located in Fairhope Alabama. I’m going local from now on (Dowsey or someone else truly local). This has been a hot and bad decision to go with a big name non local outfit.

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Reply from Hansen Super Techs 2024.07.02

Hi Robert,
We're sorry to hear about your negative experience with our HVAC maintenance service. This is certainly not the level of service we strive to provide to our customers. We appreciate you sharing your feedback and will look into this matter internally to ensure that this does not happen again. Thank you for bringing this issue to our attention.

Erik Nist 2024.06.29

     

Dishonest company trying to scam owners. The tech said our system was leaking freon and gave me three different quotes, each increasing in price, each time he tried to explain the problem. Then, it was a defective part that could be causing the leak. A part that I've never heard of and we manage property so I've handled more than my fair share of AC issues. Well, we got a second opinion and nothing is wrong. Run from Hansen. I wish I had.

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Reply from Hansen Super Techs 2024.07.01

Hi Erik, we're sorry to hear about your experience with our service. This is definitely not the level of service we aim to provide and we appreciate your feedback. We are working to investigate this matter further so that we can address any issues within our company. Thank you for bringing this to our attention.

Zack Hamied 2024.06.12

     

Dishonest Company Attempting to Scam Customers On Friday, June 7, 2024, my AC stopped working, so I called this company, trusting their 4.8 Google review rating. They charged me $50 upfront to come and diagnose the problem. However, the technician barely inspected the indoor and outdoor units before claiming that both needed to be replaced at a staggering cost of $13,500. I was almost duped into agreeing, but thankfully, my neighbor warned me that this company has a reputation for scamming people. I immediately sent the technician away and sought a second opinion. The new technician discovered that the outdoor unit was in excellent condition and the indoor unit only required a new motor. I had the motor replaced for just $700, and my AC has been running flawlessly since. This company is a complete scam, preying on unsuspecting customers with dishonest tactics. They are not just providing bad service; they are attempting to exploit people for huge sums of money. Their license should be revoked, and both the technician and his boss should face legal consequences. It's appalling that such unethical businesses exist. Do yourself a favor and avoid this company at all costs if you want honest and reliable service. ---

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Reply from Hansen Super Techs 2024.06.12

Thank you, Zack, for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We take feedback from our customers very seriously and have already forwarded your concerns to the management team.

Raymond Hoven 2024.05.28

     

The equipment is the equipment, nothing else you can really say about it. The installers, installed the equipment without much noise. A week after the install, the power went out and the equipment failed to turn. I called Hanson the next day, they sent a guy out. He said the battery wasn’t properly connected. My problem is the office and specifically the Electrical Manager. There were a few scheduling/paperwork issues. I explained my frustration with the delay in the install process and the failure of the system to work. The Electrical Manger was very dismissive and unhelpful. It’s almost like she knew It was in the ground and I couldn’t send it back. Given the opportunity to do it again. I would use a company with better follow up and customer service.

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Skyler Linn 2024.05.16

     

Does this place actually offer after hours service? I've been waiting for over 3 hours for a "call back" from "Dispatch" to confirm an appointment time. I have called at least 4 times, I get a different person each time, and these are apparently the only people that have a phone. They take my information, put in a new work order, then tell me a dispatcher will call back with an appointment time within a half hour. No call, I call back, rinse and repeat. I have wasted an entire evening waiting on some form of response that has been promised to me. This is a joke. HELLO!? IS ANYBODY HOME?! I guess not... just a call center offering false promises.

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Reply from Hansen Super Techs 2024.05.16

Hi there Skyler,
We are very sorry to hear about your negative experience trying to schedule an appointment with our after-hours service. This is not the level of customer service we aim to provide and we apologize for any inconvenience this has caused you. We take your feedback very seriously and will be looking into this issue further. Thank you for bringing this to our attention.

Jeff Kuntz 2024.02.28

     

Great service from Patrick H. Super experience.

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Reply from Hansen Super Techs 2024.02.29

Hi there, Jeff! Thank you for leaving a review about the service provided by Patrick. We're glad to hear that he was thorough and exceeded your expectations. Providing excellent service is always our top priority, and we appreciate your feedback. Please feel free to reach out if there's anything else we can do for you. Thanks again!

Annie Smith 2024.02.28

     

Good Morning hansen I had the experience of having Patrick today to do my maintenance and he worked in a professional manner, he worked with safety in a professional manner. Patrick is a keeper and an asset to hansen super techs

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Reply from Hansen Super Techs 2024.02.29

Thank you, Annie, for your positive feedback on our HVAC service and specifically for Patrick's professionalism and commitment to safety. We are glad to hear that he provided a great experience during your maintenance visit. We appreciate your kind words and will make sure to pass them along to Patrick and the rest of our team at Hansen Super Techs.

Harold Loman 2024.02.12

     

My wife and I moved to Mobile last year and we bought a house. We knew only a few people and had no idea whom to turn to for our home repair needs. We decided to give Hansen Super Techs a try after we saw several of their vehicles in and around our neighborhood. In short, we have been COMPLETELY SATISFIED with Hansen. On our first repair with Hansen, their Tech Shawn not only fixed our grinder pump, but he also took the time to fully explain what the problem was and what he did to repair it. Shawn also volunteered to fix our disposal that had frozen up the day before, at no cost. We were so happy with Shawn's work that we decided to get the Hansen "Super Service" where the technicians inspected our home's HVAC, electrical, and plumbing. The technicians were professional and explained everything. They made recommendations and carried out the needed upgrades and repairs, and my wife and I never once felt like we were being "upsold" or pressured. A few days after this service our A/C stopped working one morning (in the middle of summer). Shawn I. (a different Shawn) had been the main technician who inspected and serviced our HVAC and he had given us his contact information in case of any problems. In less than an hour after calling him Shawn I. was at our home taking care of the simple fix...again with a full explanation of what happened. The Hansen Technicians have been punctual, professional, and patiently receptive to our needs and requests. My wife and I are both elderly and it can take us some time to understand technical things. The Hansen Technicians' willingness to explain everything to us is what we appreciate the most. We definitely recommend Hansen Super Techs and will continue to use their services ourselves. THANKS HANSEN!

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Reply from Hansen Super Techs 2024.02.12

Harold, thank you so much for your kind words and support. We are thrilled you had a great experience with our technicians, Shawn and Shawn I. Providing excellent service and clear explanations is something we strive for at Hansen Super Techs. We are delighted to know that we were able to meet your expectations. We genuinely value your recommendation and look forward to serving you again. Please don't hesitate to reach out if we can assist you with anything else. Have a wonderful day!

Kassie Randall 2024.01.23

     

the workers did great. the girls answering the phone at this "corporate number" hung up on me and was very rude.

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Reply from Hansen Super Techs 2024.01.23

Hello Kassie,
We are very sorry that you had this experience at our establishment. We always aim for 100% customer satisfaction and feel terrible that we missed the mark this time. Your review is much appreciated and has already been noted for investigative and coaching purposes. Thank you again for your time and bringing this to our attention.

James McVicar 2024.01.16

     

The service techs assisted in getting a couple of plumbing issues corrected at my in laws house. They were professional, courteous and got the tasks all completed. The job was more involved than anticipated, but they were able to come in under budget. My mother in law was very happy with the service.

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Reply from Hansen Super Techs 2024.01.17

Hi James,
Thank you for taking the time to write a positive review and for choosing our plumbing service. We are glad to hear that our technicians were able to assist with your plumbing issues and provide professional and courteous service. It's great to know that we were able to complete the tasks successfully and under budget. We appreciate your feedback and we will continue to strive for excellence in our services.

Ryan Sayne 2024.01.04

     

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Reply from Hansen Super Techs 2024.01.05

Hi there Ryan! Thank you for your positive review of Hansen Super Techs! We're glad you had a positive experience with our technicians and that they provided excellent customer service. Thank you for choosing us for your home service needs; we hope to serve you again.

Phillip Hart 2024.01.02

     

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Reply from Hansen Super Techs 2024.01.03

Hello Phillip! It makes us very happy that you took the time to leave us a review. We love our customers and we always strive to provide outstanding service. Thank you for the five stars and have a wonderful day!

Roz Washington 2023.12.31

     

Fast friendly service!!! Same day service is always a plus!!! We Thank you, Hansen. Our tech was outstanding; Joseph!!!

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Reply from Hansen Super Techs 2024.01.02

Roz, we're thrilled to hear that you had a positive experience with our heating and air service! Providing fast and friendly service is always our top priority, and we're glad that we could meet your expectations. Thank you for taking the time to leave us a review and for mentioning Joseph specifically. We'll be sure to pass along your kind words to him. Thank you again for choosing Hansen!

Alice Frey 2023.12.29

     

Both Matt and Donnie were very informative and accommodating. Did what needed to be done and cleaned up any messes which there really wasn't any mess. Thank you for having pleasant and polite natured employees.

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Reply from Hansen Super Techs 2024.01.02

Thank you so much for your kind words and positive feedback, Alice! We strive to provide excellent service, and it's always great to hear when our customers are satisfied. I will make sure to pass on your compliments to Matt and Donnie. If you ever need any HVAC services in the future, please don't hesitate to reach out. Thank you again for choosing us!

tyler myers 2023.12.22

     

Great technician

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Reply from Hansen Super Techs 2023.12.22

We always enjoy hearing what our customers have to say, Tyler! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!

Shirley Weston 2023.12.21

     

We LOVE Hansen & our tech Adam was awesome!

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Reply from Hansen Super Techs 2023.12.22

Hi there! Thank you so much for your positive review of our heating and air repair service Shirley. We're thrilled to hear that you had a great experience with our technician, Adam. Providing excellent customer service is our top priority, and we're glad that he was able to assist you in such a fantastic way. Thanks again for choosing Hansen!

SUE FOSTER 2023.12.08

     

Great service. Explained everything but most importantly quick to schedule and reasonable price.

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Reply from Hansen Super Techs 2023.12.11

Hi there Sue,
Thank you for leaving us a positive review! We are glad to hear that you had a great experience with our AC service. We strive to provide excellent customer service and we're delighted that we met your expectations. Thank you for choosing the Hansen Super Techs!

Anthony Sims 2023.12.07

     

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Reply from Hansen Super Techs 2023.12.08

Anthony, it's always amazing to hear that we've succeeded in providing our customers with the best possible experience. Thank you for giving us a chance to serve you.

Angie Etheridge 2023.12.07

     

Tony and David responded to our call promptly. Exceptional customer service and committed to professional standards of performance!!!

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Reply from Hansen Super Techs 2023.12.08

Hi Angie,
Thank you for your kind words and positive feedback. We're glad that Tony and David were able to provide exceptional customer service and exceed your expectations. We strive to maintain professional standards of performance and it's fantastic to hear that we delivered on that promise. Thank you again and have a great day!