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Reviews ( 221 )
Ivette Mekdessi
2022.05.18
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Anisha Vinny
2022.04.27
saddlvn
2022.04.25
Horrible experience lots of workers in the floor and none walked up to me to help me pick out my shade . Instead of looking at me so much like I was going to shoplift help your customers.
Reply from SEPHORA
2022.04.26
Hi there, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
L B
2022.04.19
Go to the galleria location instead
Reply from SEPHORA
2022.04.20
Hi L, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us, and we will most certainly share your concerns with our team.
Anna I.G.
2022.04.13
Terrible service. I went to purchase a Sephora Foundation that I have been buying for years now, however, Sephora changed the brand foundation and there isn´t one that matches the one I have used for so long.
I asked for help and I was told to wait in the aisle, I did wait but I decided to stay around while using my time and try to figure out other foundations that could match the same color. (The store was not packed). No one came so after a while I just went on around the store and try to figure it out on my own. I tried plenty of other brands and couldn´t find any that would much except for two brands that were close. I wish Sephora had kept their foundations and added a different brand, it doesn´t seem like the coverage is the same anymore either.
Reply from SEPHORA
2022.04.14
Hi Anna, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
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Krithinidhi Kumar
2022.04.06
Khalid Dhaifallah
2022.03.30
Julissa Martis
2022.03.08
Ngan Fung Winnie Li
2022.02.27
I shopped several times in this store to get my facial essentials. Most of the time I know which products I need and I am the kind of customer who gets things and leave. I am not approached by staff also because I don't really browse, but one time when I was looking at stuff - Karin approached me in a very friendly and helpful manner. I really appreciated it because I was actually struggling to find the thing I needed and she came at the right timing. Thank you Karin!
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Diego G.
2022.02.27
Erica Lifts
2022.02.23
I went into this Sephora because it was close to my place. The employees are always nice and helpful. I went in to get a specific foundation, they didn’t have it. A customer service rep explained that they had 3 left. She went to the back and they weren’t there. She offered to see if the foundation was at another location, but why would/should I have to go to another location to get something that is sold here? She offered pre-made samples and couldn’t find the shade I needed. Then she offered me samples from the display foundation, it was out. Needless to say, that situation escalated at every corner and almost made me escalate but I did not. I simply thanked her for her help and walked out. Please be mindful of what products are available at each store to better service the customers that buy and support this business.
Reply from SEPHORA
2022.02.24
Hi Erica, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Brianna Lopez
2022.02.22
Antonio Guzmán Fernández
2022.02.21
Muy buena atención. Puede conseguir los productos que mi esposa me había pedido :)
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Ebru Özhan
2022.02.20
Mohammad Ali Khwaja
2022.02.15
Nadia Castro
2022.02.04
This store has the best customer service! Karin the absolute BEST!!!!! Both times I have went she helped me with everything! She stayed patient and did not leave my side. She helped me find the best products for gifts and for myself!!! She is so soo AMAZING!!! So sweet and kind! Definitely the best experience I have had at store. I will be back and looking for her every time!
sheila starr
2022.02.01
They have what I need, haven't failed yet.
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Fe
2022.01.12
Great customer service. Have not been to this location I a while. Most of the employees were friendly, attentive, and helpful. Shopped with my mom, which was fun, and was able to find what we needed. Location is accessible with good parking (within a block), and the store is clean. The associates were all masked.
dora Deluna
2022.01.09
Have everthing i need for my makeip etc
Sarah
2022.01.03