Verified Company
A company i would recommend đź‘Ś
Excellent customer service . Prompt reply to queries,helpful. Speedy delivery,excellent product. More than happy . Adam was brilliant. Thank you
Date of experience: 17 November, 2025
Date of experience: 17 November, 2025
Reply from Grosvenor Flooring
2025.11.19
Thank you, Julie! We're thrilled to hear you had such a positive experience. We'll make sure Adam knows about your kind words. Looking forward to assisting you again!
I was sceptical at first - such good prices, but thought it was worth a shot. I sent a WhatsApp message initially and within an hour I had a quote. No pushy sales or pressure to proceed. Superb communication, unbeatable prices and super helpful. I made an error with the initial order, but Adam was able to sort it out quickly and even absorbed the delivery charge that was my fault.
Excellent service from ordering to installation of our Amtico flooring in both kitchen and hallway - communication was good and install was prompt and quick with the guys completing the install doing a perfect job and extremely clean and courteous - I have no hesitation in recommending Grosvenor flooring and Adam and his team as you wont find a more professional approach and finish and support.
Amtico Flooring
We can’t thank Adam enough for guiding us towards the perfect flooring for our home. We visited the showroom which is stocked with a large selection of flooring and we were able to browse without pressure.
The fitter was exceptional, asking us before he started what pattern we wanted the flooring laid in and he was courteous to our property (and dogs)! Our new flooring is stunning 🤩
Reply from Grosvenor Flooring
2025.06.29
Thank you, Dylan! We're thrilled you love your new flooring and had such a positive experience with Adam and the fitter. Your kind words mean a lot, and it's great to hear even the dogs felt at ease!
On time delivery & quality product.
I had to order flooring urgently for a specified date otherwise several subsequent trades would have been unavailable on my home project.
Explained all this to Adam at Altrincham store who then pulled out all the stops to ensure last minute delivery on the requested date. Big thanks in that case for this & for the quality flooring.
Date of experience: 06 May, 2025
Date of experience: 06 May, 2025
Reply from Grosvenor Flooring
2025.05.16
Thank you, SK! We're thrilled to hear that Adam and the team were able to meet your tight deadline and deliver quality flooring. Your home project sounds exciting—best of luck with the rest of it!
Super Service - Just Excellent - Thanks 🙏
Thanks Grosvenor Flooring for doing such a top job with Project Flooring throughout the ground floor recently. Great quality product, and excellent service.
Reply from Grosvenor Flooring
2025.04.19
Thank you, Ross, for your kind words! We're thrilled you’re happy with your ground floor project and our service. It means a lot to us, and we're always here if you need anything in the future.
Terrible service, really poor communication.
Ordered and paid in full for LVT flooring supply only. 14 days later we were emailed and told we can't have the LVT for another 4 weeks. 14 days they had the order before telling us. What kind of service do you call that? We'll take your money and get round it when we are ready!
Terrible service beware.
Date of experience: 16 April, 2025
Date of experience: 16 April, 2025
Reply from Grosvenor Flooring
2025.04.19
Hi Mark, we're sorry for the delay and poor communication, we contacted you as soon as we had been made aware of the situation with options and promptly refunded you as you can see from the email correspondence below..........
Thank you for your reply. Please refund the method by which it was paid. That would be much appreciated.
Regards
Mark
Nat West mastercard.
On 16 Apr 2025, at 18:04, Adam Williams <adam@grosvenor-flooring.com> wrote:
Hi Mark
I’m really sorry for any inconvenience that it has caused you, it has purely been an oversight that I’m glad I noticed this morning.
What I can do to ensure you are not delayed any further is to cancel the card refund and to refund you by BACS if you send over your details.
Once again really sorry about this and its unfortunate timing before the bank holiday.
Regards
Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com
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Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner
From: M W Broadhurst <markandemma1@mac.com>
Date: Wednesday, April 16, 2025 at 5:44 PM
To: Adam Williams <adam@grosvenor-flooring.com>
Subject: Re: Order Update
I hope the refund doesn’t take two weeks to come back. You had the order two weeks ago. We are all ready for it and you tell me just before the bank holiday weekend. You have coursed me so much hassle I can’t tell. What a shower you lot are.
Sent from my iPhone
On 16 Apr 2025, at 12:17, Adam Williams <adam@grosvenor-flooring.com> wrote:

Hi Mark
No problem, I will get this arranged, sorry it’s not worked out this time.
Regards
Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com
<image001.png>
<image002.png>
Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner
From: M W Broadhurst <markandemma1@mac.com>
Date: Wednesday, April 16, 2025 at 10:59 AM
To: Adam Williams <adam@grosvenor-flooring.com>
Subject: Re: Order Update
Hi Adam
Can we have a refund please
Thanks Mark
On 16 Apr 2025, at 08:51, M W Broadhurst <markandemma1@mac.com> wrote:
Hi Adam
Thanks for your email. This is a kitchen floor and we have taken the kitchen units out levelled the floor ready.
We can’t wait till May. We will take a look at options today and get back to you but we may cancel the order for you to
issue a refund please.
Regards
Mark
On 16 Apr 2025, at 08:33, Adam Williams <adam@grosvenor-flooring.com> wrote:
Hi Mark
It has been brought to my attention this morning that the order you placed on 3rd April has not yet been shipped to you.
On further investigation it seems that it is due to it being out of stock until mid May.
So please accept my sincere apologies and confirm what you would like to do from the following:
Wait until mid May
Choose a different colour
Cancel the order
Thank you for your reply. Please refund the method by which it was paid. That would be much appreciated.
Regards
Mark
Nat West mastercard.
On 16 Apr 2025, at 18:04, Adam Williams <adam@grosvenor-flooring.com> wrote:
Hi Mark
I’m really sorry for any inconvenience that it has caused you, it has purely been an oversight that I’m glad I noticed this morning.
What I can do to ensure you are not delayed any further is to cancel the card refund and to refund you by BACS if you send over your details.
Once again really sorry about this and its unfortunate timing before the bank holiday.
Regards
Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com
<image001.png>
<image002.png>
Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner
From: M W Broadhurst <markandemma1@mac.com>
Date: Wednesday, April 16, 2025 at 5:44 PM
To: Adam Williams <adam@grosvenor-flooring.com>
Subject: Re: Order Update
I hope the refund doesn’t take two weeks to come back. You had the order two weeks ago. We are all ready for it and you tell me just before the bank holiday weekend. You have coursed me so much hassle I can’t tell. What a shower you lot are.
Sent from my iPhone
On 16 Apr 2025, at 12:17, Adam Williams <adam@grosvenor-flooring.com> wrote:

Hi Mark
No problem, I will get this arranged, sorry it’s not worked out this time.
Regards
Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com
<image001.png>
<image002.png>
Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner
From: M W Broadhurst <markandemma1@mac.com>
Date: Wednesday, April 16, 2025 at 10:59 AM
To: Adam Williams <adam@grosvenor-flooring.com>
Subject: Re: Order Update
Hi Adam
Can we have a refund please
Thanks Mark
On 16 Apr 2025, at 08:51, M W Broadhurst <markandemma1@mac.com> wrote:
Hi Adam
Thanks for your email. This is a kitchen floor and we have taken the kitchen units out levelled the floor ready.
We can’t wait till May. We will take a look at options today and get back to you but we may cancel the order for you to
issue a refund please.
Regards
Mark
On 16 Apr 2025, at 08:33, Adam Williams <adam@grosvenor-flooring.com> wrote:
Hi Mark
It has been brought to my attention this morning that the order you placed on 3rd April has not yet been shipped to you.
On further investigation it seems that it is due to it being out of stock until mid May.
So please accept my sincere apologies and confirm what you would like to do from the following:
Wait until mid May
Choose a different colour
Cancel the order
Really poor service. Ignoring my emails.
Reply from Grosvenor Flooring
2025.04.19
Hi Rhys, we pride ourselves on our customer service so this is disappointing to hear, however we feel that you scathing review is a little heavy handed given that we did respond to your email enquiry as you can see below:
Hi Adam,
Apologies I thought I had mentioned in my first email how much I was looking for. It will be to cover 14sqm.
Thanks
Rhys.
On 6 Apr 2025, at 11:17, Adam Williams <adam@grosvenor-flooring.com> wrote:

Hi Rhys
Thanks for getting in touch!
What quantity would you like a quote for?
Yes we offer collection or delivery.
Regards
Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner
From: Rhys Jones <Rhysj6788@outlook.com>
Date: Saturday, April 5, 2025 at 4:17 PM
To: Contact <contact@grosvenor-flooring.com>
Subject: LVT quote
Good afternoon,
I am looking for a price for supply and delivery please. The product is Project Floors floors@home30 PW3140.
If there is no delivery option would it be possible to collect from your showroom ?
Kind regards
Rhys.
Hi Adam,
Apologies I thought I had mentioned in my first email how much I was looking for. It will be to cover 14sqm.
Thanks
Rhys.
On 6 Apr 2025, at 11:17, Adam Williams <adam@grosvenor-flooring.com> wrote:

Hi Rhys
Thanks for getting in touch!
What quantity would you like a quote for?
Yes we offer collection or delivery.
Regards
Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner
From: Rhys Jones <Rhysj6788@outlook.com>
Date: Saturday, April 5, 2025 at 4:17 PM
To: Contact <contact@grosvenor-flooring.com>
Subject: LVT quote
Good afternoon,
I am looking for a price for supply and delivery please. The product is Project Floors floors@home30 PW3140.
If there is no delivery option would it be possible to collect from your showroom ?
Kind regards
Rhys.
I found Grosvenor flooring to be rude, unwelcoming and unprofessional. Having made an appointment to look at the Harvey Maria flooring as they were our local stockist, we were told other flooring was not in our price range (they had no idea of what we planned to spend), hurried out of the door and despite chasing twice our quote never arrived.
We did find another stockist close by in Stockport, J E Flooring, who have been fantastically professional should you want Harvey Maria flooring.
Reply from Grosvenor Flooring
2025.01.02
We are sorry to hear about your experience, we pride ourselves on our exceptional customer service and have built up a very good reputation for this.
Great flooring supplier
Adam is extremely knowledgeable and professional. He helped me secure the flooring I needed and the amount was spot on. Thank you so much. Would definitely use again and have no hesitation in recommending Grosvenor Flooring.
Date of experience: 14 November, 2024
Date of experience: 14 November, 2024
Reply from Grosvenor Flooring
2025.01.02
Thank you, Kestine! We're delighted to hear about your positive experience with Adam. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Adam was very helpful and managed to get my flooring quickly as I was working to a tight schedule. Highly recommend, great communication and competitive prices.
Reply from Grosvenor Flooring
2024.11.22
Thank you, Nathan! We're thrilled Adam could assist you promptly with your new Invictus LVT flooring. Your recommendation and acknowledgment of our communication and pricing mean a lot to us. If you need anything else, feel free to reach out.
Adam recently installed some antico flooring for us and we are absolutely delighted. Higly recommended. Thanks Adam!
Reply from Grosvenor Flooring
2024.11.22
Thank you, Lisa! Its great to hear you're delighted with your new Amtico flooring. Adam will be pleased to know his work is appreciated!