I was so relieved when my Whirlpool dishwasher was repaired, as I was worried about the potential for a breakdown and added expense. The technicians were able to quickly diagnose and repair the issue, and my dishwasher now works perfectly. I'm grateful for the skilled and experienced technicians who were able to save me from the added expense of buying a new dishwasher. Their services were prompt and affordable, and I would highly recommend them to anyone in need of appliance repairs.""""
24. """"I was delighted with the professional and friendly service I received when my GE oven stopped working. The skilled technicians were able to quickly diagnose and repair the issue, and my oven now works perfectly. I'm grateful for the prompt and efficient service, and I can now enjoy cooking my favorite meals without any issues.❇️❇️❇️❇️
If I could leave a. Negative star I would! The service man was late, he was to be at my home between 9-11 per the man when scheduled the appointment. The $69.99 was charged to hold the appt for Friday then they called and said he couldn’t come but would come early on Saturday and he would be able to do the repair. When Jane called me to let me know the repair man was on the way after 12 she was extremely rude and disrespectful when I asked if the repairs could be done since it would be after 1 when he arrived and a holiday. She laughed and told me you can never have a repair done the same day! When She promised he was on the way I agreed to keep the appt with the understanding it could be a simple fix!
When the repairman arrived he was super polite, Walked in and turned on the machine which stars to run and asked what it was doing. I told him giving code F21 and he shut it off and said it’s a bad pump that will be an additional $225 on top of the $69.99 already paid. He was super nice but was o ky in my home 5-7 minutes total! I would give him 5 stars for kindness but I honestly don’t believe he checked out the unit, I was told by whirlpool that this is normally just a clog. So much for my $70…I will spread the word to NOT use these people!
So far not been a good choice. Paid $85 for a Saturday service call that showed up 1/2hr late, was supposed to be between 9 and 12:00 noon. Spent 5 minutes in the house looking at the dryer and said it's the control board but now the supply store is closed at noon. Customer service person called within an hour and told the cost to complete the job. I said let's do it. She said she would call me Monday to tell me the time the tech would be by. I had to call them at 1:30 PM Monday and my call traveled through two center reps and then the actual place of business I am guessing. Then I was subject to a person that informed me that the part I needed was on back order from Maytag and it would be 4-5 weeks. I countered with I am online right now and I see the part available. She says that's not our supplier and I am not going order from some willy nilly place the part you need and then you expect me to guarantee the work. I said so it's better than waiting for 4-5 weeks without a dryer. She then says I do not need to explain myself to you or give you a reason why I will not order the part online. She said I will ask the techs to see if they have a control board on their trucks and look elsewhere. I ask will I hear back from you by the end of the day? She says yes, I'm typing this at 5:55 PM and I've not heard back. At this point I think I may have been duped the $85.00 service charge. I should have known when I first called and went through the call center escapade and circus act.
At this point unless they decide to become a real service contractor I would say DO NOT give this place a second of your time or a dollar of your money.
Terrible customer service. 2 people, out of all of the times we called for updates, for 1 year, were willing to really help, and we called weekly if not more. We had to tell the company the additional part needed to complete repair, is no longer being made. I could say more, but for me, the lack of communication and willingness to remedy issue, is enough. Customer Service is a deal breaker or maker.
Says 24 hours! Saturday afternoon my refrigerator crashes.i thought I was saved (along with my food) I call the number to be told I'm calling after hours. I was not await of a 25 hour so how can that be? Seems like click bait to get me to go with them. But there closed. If they cant be honast about there hours of operation, what else cant they be honest about?