Grech's Turf Supplies Reviews

Ben Jeffrey 2024.06.21

     

Best experience. Must be one of the most caring and helpful businesses in Australia. Happy to answer all my questions, helped advise on the best turf for my backyard conditions. Even after all my emails and questions they never pushed the sale, they were genuinely happy to ensure they gave me the best possible outcome for my backyard. Could not recommend GTS enough. If you're looking for turf this is where you want to buy it from.

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Reply from Grech's Turf Supplies 2024.06.24

Wow, thank you so much for taking the time to share your amazing review with us! We're absolutely thrilled to hear that you had an exceptional experience with our team.

We pride ourselves on providing top-notch customer service and going above and beyond to ensure our clients are completely satisfied with their purchase. It means the world to us that you felt valued and supported throughout the entire process.

We're glad to hear that our team was able to provide you with helpful advice on choosing the best turf for your backyard conditions. We understand that every yard is unique, and we strive to offer personalised solutions that meet our clients' specific needs.

It's also great to know that you appreciated our non-pushy approach. We believe in building long-term relationships with our clients, and we're happy to take the time to understand your needs and provide guidance without trying to rush you into a sale.

We're grateful for your glowing recommendation and for choosing Grech's Turf Supplies as your go-to turf supplier. We'll continue to strive for excellence in all aspects of our business, including customer service, product quality, and community involvement.

Thank you again for your kind words, and we look forward to serving you and your family for years to come!

Jules 2024.06.11

     

Turf contaminated with clover 2-3 weeks after laying. Soil was sterile prior. Asked for some help controlling this and no response.

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Reply from Grech's Turf Supplies 2024.06.17

"Thank you for taking the time to share your concerns about the turf you received from us. We're sorry to hear that you're experiencing issues with clover growth on your lawn, especially since the soil was previously sterile.

We're committed to providing our customers with high-quality products and excellent service. Unfortunately, we don't have any record of receiving a call from you regarding this issue, and we would have been happy to assist you in addressing the problem.

However, we want to assure you that we're here to help. We'd like to make things right and ensure your turf is thriving. Could you please reach out to us directly so we can discuss possible solutions and provide guidance on how to control the clover growth? Your satisfaction is our top priority, and we value your feedback.

Please feel free to contact us on 02 45 77 3907 or sales@grechsturf.com.au We appreciate your business and look forward to resolving this issue together.

Rusty McGreggs 2024.06.07

     

I needed 40m2 of Sir Walter within a couple of days. From the first phone call to delivery, the Crew at Grech's were nothing but helpful. The turf came within my time frame and on time. The driver placed the turf as close to my garage as possible (bit of an awkward delivery), but he did well! I was really pleased with the turf itself....healthy and lush and the rolls had consistent thickness to them. Thanks guys! 🫦🙏

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Reply from Grech's Turf Supplies 2024.06.24

Wow, thank you so much for taking the time to share your fantastic review with us! We're thrilled to hear that you had a seamless experience with Grech's Turf Supplies from start to finish.

We're glad to hear that our team was able to accommodate your urgent need for 40m2 of Sir Walter turf and deliver it within your tight timeframe. Our goal is always to get our customers the products they need when they need them, and it sounds like we were able to do just that for you.

We're also happy to hear that our driver did an excellent job of navigating the delivery to your garage, which can sometimes be a tricky spot! Our drivers are trained to provide top-notch service, and it's great to know that they rose to the challenge.

But what really makes us proud is hearing that you were pleased with the quality of the turf itself. We're committed to providing healthy, lush, and consistent turf products, and it sounds like we hit the mark with your Sir Walter order.

Thank you again for your kind words and for choosing Grech's Turf Supplies. We're grateful for customers like you who appreciate our dedication to customer service and product quality. If you have any other turf needs in the future, we'll be here to help!

Matt Gardner 2023.12.11

     

Great Turf and Amazing Service from Grech's Turf I recently bought Sir Walter turf from Grech's Turf and it was awesome! The grass was really green and healthy, and it looked amazing. What made me super happy was how they delivered it to my house. We have a very steep driveway, which usually makes it hard for people to bring things to our house. But the team from Grech's Turf did a fantastic job! They were really nice and careful, making sure the turf got to us without any problems, even with the tricky driveway. I'm really impressed with how good they are at their job and how nice they were. If you need great grass for your yard, I would tell you to go to Grech's Turf for sure. They're just the best!

Date of experience: 01 December, 2023

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cynthia derlyn 2023.10.10

     

I am so pleased with GRECH’S TURF SUPPLIES. I have ordered the turf yesterday and received a text message yesterday afternoon to advise the estimate time it’ll be delivered at the following day. Billy, the person who did the delivery was even kind enough to help me carry the turf to my backyard. And most importantly the turf is looking fantastic. I was worried as I never ordered turf online before, this is the best quality I’ve seen. THANK YOU!

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Reply from Grech's Turf Supplies 2024.06.17

"Wow, thank you so much for your amazing feedback! We're thrilled to hear that you're delighted with your new turf and the service you received from us. We're glad to hear that Billy was able to assist you with the delivery and that the turf is looking fantastic.

We're proud of our fast and efficient delivery service, and it's great to know that our customers appreciate the extra effort we put in to ensure a smooth experience. Billy is a valued member of our team, and we'll make sure to pass on your kind words to him.

But most importantly, we're thrilled to hear that the turf has exceeded your expectations! We understand that ordering online can be a bit daunting, especially when it comes to something as important as turf. We're glad to know that our product has met or exceeded your expectations.

Thank you for choosing Grech's Turf Supplies, and we hope you enjoy your new lawn for years to come! If there's anything else we can do for you, please don't hesitate to reach out."

Ben K 2023.10.07

     

I have had a great experience purchasing turf from Grech's turf supplies. Friendly staff + they explained the different turf varietys and how to lay them correctly.

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Reply from Grech's Turf Supplies 2024.06.17

Hi Ben, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great experience purchasing turf from Grech's Turf Supplies.

We're proud of our friendly and knowledgeable staff, who are always happy to help customers make informed decisions about their turf needs. Our team is dedicated to providing exceptional customer service, and it's great to hear that they were able to provide you with the guidance you needed to choose the right turf for your needs.

We also appreciate your feedback on the variety of turf options we offer and the information provided on how to lay them correctly. We strive to be as transparent as possible about our products and services, and it's great to hear that our efforts have made a positive impact on your experience.

Thank you again for choosing Grech's Turf Supplies, and we hope you enjoy your new turf for years to come! If there's anything else we can do for you, please don't hesitate to reach out.

Geoff 2023.01.11

     

Verified

"The Bee's knees"...............Excellent product and service Just a little over 12 months ago we purchased over $5000 of turf from a turf supplier on this site, (the heading is $5400 of weeds). Needless to say when we required more turf we found an alternate supplier; Turf on Line (1800806304). The comparison between both companies and their service and product is vastly different. Firstly when the turf arrived, the delivery fellow was pleasant, he thought about where the pallets of turf would work best for our landscaper so the laying was completed very efficiently - unlike the other "mob" The rolls of turf had straight edges and had plenty of soil to bind the grass together and enable it to take to the ground quickly. There is not a weed in sight and we are looking forward to this new grass being the best of our lawn given watering, sun and some fertilizing - all you'd expect. If you are ion the market for quality Turf for your lawn, don't hesitate to use these people.........they are "The Bees Knees"

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peyman mahmoodi 2022.10.21

     

The turf that I've got initially had some problems, it was burned in some areas due to excessive heat, but defect can happen in every product, the important thing how the provider supports customer in such cases. I should say Grech's supplies is excellent in customer support. So, what you pay is not for products only, it is for great customer support and reliable service too.

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Reply from Grech's Turf Supplies 2024.06.17

"Thank you so much for your thoughtful and balanced review! We're sorry to hear that your initial turf had some issues with burning due to excessive heat, and we apologize for any inconvenience this may have caused.

However, we're thrilled to hear that our customer support team was able to provide excellent assistance in resolving the issue. We understand that defects can happen, but it's how we respond to them that truly matters. We're proud of our team for going above and beyond to ensure that our customers are satisfied with their products and experience.

You're right, when you choose Grech's Turf Supplies, you're not just getting a product - you're getting a commitment to excellent customer service and reliable support. We believe that every customer deserves the best possible experience, and we'll do everything in our power to make sure that happens.

Thank you for recognizing our efforts and for being a valued customer. We appreciate your feedback and will continue to strive for excellence in all aspects of our business. If there's anything else we can do to make things right, please don't hesitate to let us know."

Jackson Clarke 2022.09.11

     

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Brooke 2022.09.09

     

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Chris B 2022.01.24

     

great service and product.

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Van AA 2022.01.05

     

Thank you 😊

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Stephen Renkert 2021.10.06

     

On time, terrific quality and totally professional. A pleasure to deal with

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Reply from Grech's Turf Supplies 2024.06.17

Hi Stephen, Thank you so much for your wonderful review! We're absolutely thrilled to hear that our team was able to deliver on time, provide terrific quality turf, and offer a professional service that exceeded your expectations.

We pride ourselves on our attention to detail, our commitment to quality, and our dedication to customer satisfaction. It's great to hear that our efforts haven't gone unnoticed, and we're grateful for your kind words.

We're glad you enjoyed the experience of dealing with us and would like to thank you for choosing Grech's Turf Supplies for your turf needs. We'll do everything we can to continue providing you with an exceptional service and product. If you have any further requests or need any assistance in the future, please don't hesitate to contact us."

Michelle J Raymond 2021.09.23

     

You will wish you went here. These guys were super helpful and the only reason I didn't buy from them is unfortunately they had sold out of what I needed. They helped me identify my grass, were super competitive, tried to secure a small quantity for me, offered the services to get someone to help lay the turf. I had to buy elsewhere and got none of the above. It was a terrible experience. So yep - buy here :)

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Reply from Grech's Turf Supplies 2024.06.18

Wow, it's clear that you had a fantastic experience with us, despite not ultimately making a purchase! It's refreshing to hear about businesses that go above and beyond to help customers, even if it means they don't make a sale.

It's unfortunate that we didn't have what you needed in stock, but it's great that we:

Helped you identify your grass type.
Were competitive with our prices.
Tried to secure a small quantity for you.
Offered to provide services to help with laying the turf.

I completely understand why you would recommend Grech's Turf, even though you didn't end up making a purchase. Your experience shows that we are reliable, helpful, and committed to our customers satisfaction.

Thank you for sharing your experience!

Stephen Alford 2021.06.15

     

Best in the west

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bronwyn hailey 2021.02.12

     

Great service and advice. Will use again.

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Reply from Grech's Turf Supplies 2024.06.17

Hi Bronwyn, Wow, thank you so much for your fantastic review! We're absolutely delighted to hear that you received great service and advice from our team, and that you're happy with the turf we supplied. We take pride in providing the best possible solutions for our customers, and it's wonderful to know that we've been able to achieve that for you.

We're thrilled to hear that you'll be using us again in the future - we'll be here to help with all your turf needs! And thank you again for your kind words about the quality of our turf.

Thank you for choosing Grech's Turf Supplies, and we look forward to serving you again soon!

a n sasi kumar 2020.11.27

     

Nice people

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Colin Bickford 2020.10.27

     

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Jesse Masson moyle 2020.09.14

     

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Scott C 2020.01.11

     

great staff. even helped me load my Ute

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Reply from Grech's Turf Supplies 2024.06.17

Hi Scott, Thank you so much for your wonderful review! We're thrilled to hear that our staff went above and beyond to help you with your needs, and that they even helped you load your Ute. Our team is passionate about providing exceptional customer service, and it's fantastic to know that we've been able to do just that for you.

And thank you again for your kind words about the turf - we're proud to offer high-quality products that meet our customers' expectations. We're glad you're happy with your purchase, and we hope it brings joy to your outdoor space.

Thank you for choosing Grech's Turf Supplies, and we look forward to serving you again in the future!