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Reviews ( 843 )
Seonghyeon
2024.03.10
Verified
텐진 쇼핑을 위한 여행 계획이라면 좋은 위치의 숙소 입니다. 무인시스템이라, 서비스를 요청하지는 못하는 점은 좀 아쉬웠습니다. 하지만 생각보다 서비스를 요청할일은 없었으며, 룸이 일본여행중 가장 커서 매우 만족했습니다.
☺Cleanliness, amenities, property conditions & facilities
Reply from GRAND BASE Fukuoka
2024.03.10
Thank you very much for choosing our hotel. We would also like to thank you for choosing our hotel from among many others. We are delighted that you enjoyed your hotel stay with us. We will do our best to make your stay as pleasant as possible and look forward to your continued patronage in the future.
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葵
2024.03.06
Verified
最&高
☺ホテルといっても隣にとても気を使うわけじゃなくのびのびと旅ができた。
☹なし！！
Ping
2024.03.03
Verified
Wonderful
Fan
2024.02.29
Verified
Very Good
Chung
2024.02.29
Verified
Wonderful
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Andy
2024.02.26
Verified
Exceptional
Aru
2024.02.25
Verified
大きな不満もなく、快適に過ごすことができ、とても楽しい旅行になりました。ありがとうございました。
☺部屋が綺麗で快適に過ごしやすかった
ベッドも大きく、2人で寝ても全然窮屈ではなかった
駅やコンビニも近く、アクセスしやすかった
☹タオルが1泊分しかなかった
Reply from GRAND BASE Fukuoka
この度は当ホテルをご利用頂き、誠にありがとうございます。
また、お忙しい中貴重なご意見をお寄せいただき感謝いたします。
お褒めの言葉を頂いたにも関わらず、タオルに関してはご期待に沿えず大変申し訳ございません。
この度のご指摘につきましては、改善・検討をしていきたいと思います。
今後もお客様に快適に過ごして頂けるよう、スタッフ一同精進して参ります。
またのご利用、心よりお待ちしております。
コタロウ
2024.02.23
Verified
よかった
☺Cleanliness, amenities, property conditions & facilities
Shu
2024.02.22
Verified
Good
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Shu
2024.02.22
Verified
位置很方便 走路可以到天神地下街 轉角就有7-11跟藥妝店 直接洗完澡去藥妝店採買要買的東西 不用辛苦大包小包扛回飯店
☺房間很大 適合家庭居住有兩個房間 轉角就有便利商店跟藥妝店
☹餐桌的椅子螺絲都掉了 床太軟
Reply from GRAND BASE Fukuoka
非常感谢您选择我们酒店。
我们也感谢您在百忙之中抽出时间为我们提供宝贵的反馈意见。
尽管您对我们的家具赞不绝口，但我们还是没有满足您的期望，对此我们深感抱歉。
我们将采取全面措施，确保今后不再发生此类情况。
我们的全体员工将继续努力工作，确保客人今后能有一个愉快的住宿体验。
我们期待您的再次光临。
해피걸
2024.02.21
Verified
☹여행 다니면서 묵었던 숙소중에 최악이었던 곳이에요
부킹닷컴엔 후기가 괜찮은걸로 나와서 예약을 한건데 구글은 아니더라구요 이 사이트마저 믿음이 깨질 정도로 최악이었던곳이에요 관리를 아예 하지않는것처럼 객실엔 머리카락이 여기저기 뒹굴고 비품들은 낡아서 사용할수 없을정도 였어요 그렇다고 가성비가 좋지도 않구요 왠만하게 후기 잘 안 쓰는데 3박하면서 넘 힘들었던터라 말이 길어졌네요
사진을 찍어둔것이 없어서 못 올리는것이 아쉽네요
Reply from GRAND BASE Fukuoka
저희 시설을 이용해 주셔서 대단히 감사합니다.
고객님께 불편을 끼쳐 드린 점 진심으로 사과드립니다.
이번 지적에 대해서는 진지하게 받아들이고 있습니다,
앞으로 고객님께서 만족하실 수 있도록 최선을 다해 노력하겠습니다.
Cheng
2024.02.18
Verified
☹床跟枕頭太軟
Reply from GRAND BASE Fukuoka
Thank you very much for choosing our hotel. We appreciate you taking time out of your busy schedule to provide us with your valuable feedback. We are very sorry that we could not meet your expectations regarding the bedding. We will work hard to make our hotel the choice of many guests. Our entire staff will continue to make every effort to ensure that our guests have a comfortable stay. We look forward to serving you again.
Yuhan
2024.02.17
Verified
空間足夠、住宿多日有洗衣機可使用，廚房用具勘稱完整。但靠窗位置在冬天蓋著被子還是好冷🥶
☺地點好、離七隈線跟西鐵天神很近、浴室設備完善
☹提供的鍋子如果已經壞掉、可以麻煩更換一下嗎？不沾鍋的塗層都已經燒壞掉了。但入口的感應燈夜裡如廁都會亮、容易影響整間房子的人、有點困擾。
Reply from GRAND BASE Fukuoka
Thank you very much for choosing our hotel. Thank you for taking time out of your busy schedule to provide us with your valuable feedback. We are very sorry that we did not meet your expectations regarding the guest rooms and fixtures, despite your compliments. Please contact our customer support regarding the damage to the fixtures and fittings, and we will take the necessary action. We will take thorough measures to ensure that this does not happen again in the future. We will do our best to make your stay as comfortable as possible. We look forward to serving you again.
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Weiqaio
2024.02.16
Verified
☺都還不錯
☹床不太好睡
Reply from GRAND BASE Fukuoka
Thank you very much for choosing our hotel. Thank you for taking time out of your busy schedule to provide us with your valuable feedback. We are very sorry that our bedding did not meet your expectations despite your compliments. We will do our best to make your stay as comfortable as possible. We look forward to serving you again.
??
2024.02.13
Verified
근처 경찰서가 있어서 안전하나 체크인 이전에 이메일이나 아무런 연락이 없어서 출입시 한참을 기다리다 들어갈 수 있었습니다. 방은 넓었으나 침구류에 이물질이 묻어있었으며 객실내부에 먼지가 꽤 있었습니다.
☺Cleanliness, amenities, property conditions & facilities
Dominguez
2024.02.12
Verified
Exceptional
Azusa
2024.02.10
Verified
☹リモコンがすごく汚れていました。
Reply from GRAND BASE Fukuoka
この度は当施設をご利用いただきまして誠にありがとうございました。
リモコンにつきましてはご不便をおかけしまして、誠に申し訳ございません。
清掃担当の者にもすぐ共有させて頂き、同じ事が起きぬよう努めさせて頂きます。
お客さまにご不快の念をお掛けしましたこと心からお詫び申し上げます。
この度のご指摘につきましては、真摯に受け止めさせていただき、
今後はお客様にご満足いただける様、精一杯努力してまいります。
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Hsuhui
2024.02.06
Verified
Very Good
吳
2024.02.04
Verified
距離地鐵方便..性價比高
☺第一次要入住時需要填寫一堆資料比較麻煩，重點是價格不貴，民宿飯店地點距離博多運河城與天神南站走路大約10分鐘左右..附近有百貨有藥妝店電器百貨..有的吃..都很方便，如果要自己買東西回來煮，也又簡易的廚房可以使用，性價比算是很高
☹1.廁所只有一間，家庭多人使用比較不方便
2.冬天厚重外套全部都要放在入門處吊掛，房間內沒有任何地方可以吊掛衣物的設施，不然就要放在地上，比較不方便
Reply from GRAND BASE Fukuoka
非常感谢您选择我们的酒店。
我们还要感谢您的反馈意见。
我们很高兴读到您在我们这里度过了愉快的住宿时光。
我们将尽一切努力让您在我们这里度过愉快的时光。
我们期待您的再次光临。
Hak
2024.02.04
Verified
Exceptional