Verified Company
they roofed my house in 2024 roof is leaking i have contacted them multiple times they will not answer the phone or return the calls. i guess i will hire someone to fix it then take the legal route
Reply from Roof It Right, LLC
2025.09.05
We make sure to answer all phone calls and take care of our customers. Iām not sure why you had this experience, but I personally oversee this and want to resolve it. So far, I wasnāt able to find your name in our records. Could you please provide the name or address under which we contracted with you in 2024?
Reply from Roof It Right, LLC
2025.07.10
Thanks so much, Ralphie! We know a five-star rating doesnāt post itself, so we truly appreciate you taking the time to send one our way. If your roof could talk, we hope itās feeling just as proud as we are. š Should you ever need us againāor just want to brag about a leak-free ceilingāweāre only a call away!
āThe Roof It Right Team
āThe Roof It Right Team
Needed some fascia and soffit repaired. They got to the job quickly and at a fair price. The same person who came out to give me the quote was also the one to make the repair. Juan did a fantastic job - thank you! I highly recommend this roofing company!
Reply from Roof It Right, LLC
2025.07.07
Hi Neal,
Thank you so much for the kind words! We're thrilled to hear Juan was able to take care of everything quickly and professionally. It's always our goal to make the repair process smooth and stress-freeāfrom quote to completion. We truly appreciate your recommendation and are here anytime you need us!
Thank you so much for the kind words! We're thrilled to hear Juan was able to take care of everything quickly and professionally. It's always our goal to make the repair process smooth and stress-freeāfrom quote to completion. We truly appreciate your recommendation and are here anytime you need us!
Tornado flipped my roof upside down on April 3rd, 2025 and Roof-it-right was out within a couple hours of my initial call to tarp the roof to prevent further damage inside. They replaced the roof,siding,soffits and gutters and it all looks great. This is the second time I have used Roof-it-Right and they have been excellent in their service both times.Both times they were extremely helpful in dealing with the insurance company. I would highly recommend them to anyone.
Reply from Roof It Right, LLC
2025.07.01
Hi Ky,
Thank you so much for taking the time to leave this incredible review! Weāre truly honored to have been there for you ā not once, but twice. It means the world to us that you trusted Roof It Right to handle your emergency and help you through the insurance process. Our team takes pride in showing up when it matters most and delivering high-quality results every time.
Weāre so glad everything looks great, and weāre here anytime you or your neighbors need us in the future. Stay safe, and thank you again for your kind words and recommendation!
Thank you so much for taking the time to leave this incredible review! Weāre truly honored to have been there for you ā not once, but twice. It means the world to us that you trusted Roof It Right to handle your emergency and help you through the insurance process. Our team takes pride in showing up when it matters most and delivering high-quality results every time.
Weāre so glad everything looks great, and weāre here anytime you or your neighbors need us in the future. Stay safe, and thank you again for your kind words and recommendation!
these took my attic fan out, now my house is hotter than necessary
Reply from Roof It Right, LLC
2025.07.10
Hi June ā weāre really sorry to see this update and truly want to make things right.
Your original review meant a lot to our team, so seeing this change tells us something important may have slipped through the cracks. If your attic fan removal has caused comfort issues, weād like to take a second look and figure out the best solution. Sometimes attic ventilation upgrades can be a bit of a balancing act, and if anything needs adjusting, weāre happy to help.
Weāll be reaching out directly, but please donāt hesitate to give us a call if itās easier for you. Weāre here to fix whatās fixable and make sure your home feels right again.
āThe Roof It Right Team
Your original review meant a lot to our team, so seeing this change tells us something important may have slipped through the cracks. If your attic fan removal has caused comfort issues, weād like to take a second look and figure out the best solution. Sometimes attic ventilation upgrades can be a bit of a balancing act, and if anything needs adjusting, weāre happy to help.
Weāll be reaching out directly, but please donāt hesitate to give us a call if itās easier for you. Weāre here to fix whatās fixable and make sure your home feels right again.
āThe Roof It Right Team
Very professional and task focused!
Reply from Roof It Right, LLC
2025.05.21
Thank you, Jabari! š Weāre so glad to hear you found our team professional and focused. Delivering high-quality work while respecting your time and space is what weāre all about. We truly appreciate your support!
Reply from Roof It Right, LLC
2025.05.19
Thank you so much, Keith! š We truly appreciate the 5-star rating. Your support means a lot to our team, and weāre glad we could provide a positive experience. If you ever need anything, weāre always here to help. Thanks again for choosing Roof It Right! š ļøš
Had appointment 3:00, The tech guy didn't call to inform me that he was running late as a courtesy I called and was met with a very rude, unprofessional man, who didn't listen, repeatedly talked over me. I'm not about to spend my money at a company that treats potential customers in this way. So many red flags, if something did go wrong with the service, I believe after talking to him, they would not make it right; I believe they would make up a bunch excuses. thank you Godššš I was spared that headache.
Reply from Roof It Right, LLC
2025.05.20
Weāre sorry to hear that your experience didnāt meet your expectations. We value every potential customer and always aim to communicate with respect and professionalism.
While our team may not have initiated the delay notice, the schedule change was communicated more than 50 minutes in advance once we connected. We understand punctuality is important and always strive to keep customers informed.
Regarding the tone of the conversation, we have full confidence in how our representative handled the callāfirm but respectful and honest. Weāre committed to transparency, even when it may not align with someoneās expectations. That said, we never want our communication to feel dismissive or rude, and we regret if thatās how it came across.
We wish you the best in your search for a contractor and remain open to future communication if you ever choose to revisit.
While our team may not have initiated the delay notice, the schedule change was communicated more than 50 minutes in advance once we connected. We understand punctuality is important and always strive to keep customers informed.
Regarding the tone of the conversation, we have full confidence in how our representative handled the callāfirm but respectful and honest. Weāre committed to transparency, even when it may not align with someoneās expectations. That said, we never want our communication to feel dismissive or rude, and we regret if thatās how it came across.
We wish you the best in your search for a contractor and remain open to future communication if you ever choose to revisit.
I have used Roof It Right for several roofing jobs including patching leaks, gutter guard installation, and replacing entire sections of roof and flashing. I have always been 100% satisfied with the quality of work.
The service is fast, courteous, and respectful of my property.
I have recommended Roof It Right to family, and the result is the same: 100% satisfaction.
This is the only company I would consider hiring for any roof related job for my home.
*update: Roof it Right recently performed a complete roof replacement for my home and garage after some storm damage. They worked with my insurance company throughout the claims process. The work was done quickly and with quality materials. I continue to highly recommend this company.
Reply from Roof It Right, LLC
2022.06.03
Thank you very much Clayton. Yes, we definitely appreciate the long term relationship with our customers. Do it right and customer satisfaction are our two fundamental principles. Thank you for sharing your experience. It is especially valuable because for years we do smaller projects for you and we never did any full roof replacement at your projects. In the long run people save much more money if they do necessary maintenance and that's what we recommend unless common sense votes for replacement.
Thank you very much for your rview.
Thank you very much for your rview.
We arenāt having our roof repaired, but some neighbors in the our neighborhood are. A representative stopped by to inform us they would be doing work and it may be loud at times. First roofing company to ever do this in my experiences. I was very appreciative of the notice and the politeness of the representative. I canāt vouch for the work but the professionalism and thoughtfulness means the world!
Reply from Roof It Right, LLC
2025.04.16
Thank you so much, Joseph! š Even though we werenāt working on your home, weāre really glad to hear our team made a positive impression. We believe that being good neighbors is just as important as doing great roofing work. Your kind words about our representativeās professionalism truly mean a lot to us! If you ever need anything in the future, weād be happy to help. š
They came very promptly and checked everything out and advised me of the issue and it was taken care of right then and there. I would recommend Roof It Right to anyone and everyone. Everyone was great. Great customer service.
Reply from Roof It Right, LLC
2025.03.20
Thank you so much, Crystal! š Weāre thrilled to hear that our team was able to promptly address your roofing needs and provide great customer service. Your recommendation means the world to us! If you ever need anything in the future, donāt hesitate to reach out. We appreciate your support and trust in Roof It Right! š”šØ
Iāve been in communication with this company since March after filing a claim for wind damage that caused roofing issues and leaks beginning March 3rd. We were provided the contact for a very friendly and helpful employee who is no longer with the company from one of our own family members. Initial discussions were helpful, informative, and relieving. After several weeks of no further communication due to her being our sole contact we began trying to call and were then notified that she wasnāt with the company.
Mark Allen was very reassuring once contact was made again. As of May he mentioned having someone out to tarp due to continued rain damage as we worked on getting an estimate to insurance after the first inspection. Insurance did not approve the full roof as Roof it Right desired, and communication began to further decline. We never received that tarp and water damage has increased.
We had a second inspection report submitted in July, which included a new leak that the inspector reported came from his own nails while pulling shingles off for a sample comparison. The inspector assured us this would be covered, reviewed the roof again as well as inside damage our insurance company had left out of their own report. I began asking for an itemized estimate of repairs from Roof it Right in August, and was told by my insurer that they had been asking for own themselves since April. Roof it Right refused to send it even after I explained I cannot sign a contract with them for any repairs without having in writing on the contract what will be repaired, and that it needs to include their own inspectorās damage.
It is September 29th, and I cannot even explain in words right now the confusion and frustration that comes with the email I just received as I requested once again for the itemized services to be included (I even said you can copy and paste what out insurer agreed to) in the contract so we can move forward. This does not even include the fact that our insurer has not closed our case and continues to state they will pay out more once they also receive the itemized estimates that Roof it Right never provided.
If this is how they treat their family as you market a family-oriented service atmosphere and company dynamic, I am concerned for them.
They did a great job! The roof is great! Nancy C. In the office was great and she made sure everything from start to finish went smooth.
Reply from Roof It Right, LLC
2025.03.20
Thank you so much for your kind words, Willy! š Weāre delighted to hear that you love your new roof and that Nancy made the process smooth from start to finish. Weāre lucky to have her on our team! If you ever need anything in the future, donāt hesitate to reach out. Enjoy your great roof! š”šØ
Thank you for your extraordinary service provided by your team. Your team did an outstanding job in every aspect, from concept through completion. The chimney cap and roof turned out great!
Thank you again.
Reply from Roof It Right, LLC
2025.03.20
Thank you so much, Kenneth! ā We truly appreciate your kind words and are thrilled to hear that youāre happy with your new roof and chimney cap. Our team takes great pride in delivering top-quality craftsmanship from start to finish, and itās wonderful to know we met your expectations. Your home looks fantastic! š” If you ever need anything in the future, weāre just a call away. Thanks again for trusting Roof It Right!
Roof It Right us the best. Best results, most professional in their field. They are my go to guys, I recommend them highly. They have reroofed my home, my garage, solved a years long pesky chimney issue. The best in the business.
Reply from Roof It Right, LLC
2025.03.20
Wow, Joseph! ā Thank you for your incredible review! Weāre honored to be your go-to roofing team and so glad we could help with your home, garage, and that tricky chimney issue. Your trust and recommendation mean the world to us! If you ever need anything, weāre always here for you. Thanks again for choosing Roof It Right! š”šØ
My experience has been one of acute need/desperation & each time Iāve received an amazing level of concern & even better quality & workmanship. These guys are gifted in their approach to roofing.
Reply from Roof It Right, LLC
2024.03.12
"Thank you immensely for sharing your experience! We're thrilled to hear that during moments of acute need, we were able to provide not only top-notch craftsmanship but also genuine care. It's our mission to deliver excellence in roofing while ensuring our clients feel supported every step of the way. Your words truly fuel our passion to continue exceeding expectations. Here's to many more years of keeping roofs over heads and smiles on faces!"
Update - this will have been the 4th roof we've used Sergei and his team for - and once again I'm very happy with the results.
The first two jobs were reshingling a garage and a house which were great, a smaller job on a barn roof and now a metal roof on a conversion apartment. All the work they did has stood up to the worst of the weather for several years now and so now any time I need roofing work, I'm calling Sergei.
Reply from Roof It Right, LLC
2020.03.02
We are sorry to hear about your recent experience. We pride ourselves on only the best customer service and seems we fell short of those standards. If youād give us another chance we would love to earn back your business! -Roof It Right, LLC
