I’d like to start this by saying I’ve enjoyed the facility, using the steam room, hot tub pool ect, locations nice and the staff are awesome! Where this gym I think is lacking majorly is in equipment maintenance and replacement. I’ve been going here for 5 months now and a good amount of the equipment is worn right out, broken and frankly neglected and I think everyone has been waiting for it to be replace but hasn’t in the 5 months I’ve been there. To me if I’m paying a premium price to go to a nice gym with the so called “gold standard” is unacceptable and the staff have reciprocated my concern but nothing is being done from a upper management perspective. I’ve taken a couple of photos of just a few of the things out of many that have gone unnoticed for far to long and hopefully this is the turn around because I know a lot of the people that have memberships there have a similar view and don’t want to work out with broken garbage equipment.
DO NOT SIGN UP, i use to work in Langley and signed up but live in Vancouver,
I changed jobs to Burnaby and now they expect me to travel to cambie to gym.
I thought I had only signed up for 1 year.
I haven’t been to a golds location in over 1 year.
This is why you shouldn’t sign up with gyms with limited locations.
They expect you to travel 30 min to their gyms and sign you up on 2 year contracts.
Good variety of weights. Maintenance is slow and lacking with cardio equipment. Infrequent checks on equipment. Not sure what a reasonable timeframe for fixing machines is, but paper signs can last a long time I guess. Unlikely to re-up my membership.
poor management and costumer service skills they are bunch scammers this is probably the worst gym ever lack of maintenance most of their equipments are old and under maintenance all the time, lazy and unwelcoming staffs, overall I regret joining this gym would not recommend to anyone!STEP UP your game golds Langley….
Decent gym, but they have poor quality barbells. Most of them are bent or the Knurling is worn off. The free weight area is small, lacks enough platforms and the squat racks are limited in number and in function. I personally would expect much more out a Golds gym franchise in terms of equipment besides the typical fitness gym machines that are questionable and probably overly expensive. I would like to see more investment in good quality barbells and better use or change location of the weight room area.
Pretty disappointed with our experience at Gold’s Gym Langley today.
We came in for the 1 day free trial (shown on the website) and the staff asked us to show them our ID. Since our ID was from a different province, we could not use the free trial, and had to pay a drop in fee of $21 each. The staff then insisted on holding our ID’s for the duration of the workout, “for safety reasons”. Understandably, we felt pretty blindsided by this experience. $20 for a drop in is pretty steep in our opinion.
As for the facilities, we weren’t allowed to use dry chalk (seriously??? It’s a gym, come on), and all the water fountains were out of order. Of course, we didn’t find this out until we had already paid the drop in fee. The only reason we rated this 2* instead of 1* was because the equipment was in good shape, and there’s a decent selection.
Overall we would not recommend this gym. It’s a shame, because Gold’s has such a great reputation, but it did not live up to it today.
Due to health orders I couldn't attend and use my membership, the gym wouldn't even give a complementary hold on the account for the time the restrictions are up. I recommend going to other serious lifting gyms as they have had better responses and treat their clients much better.
Update: the manager from west broadway did contact me later and with a little back and forth I got extra time back on my membership. That was a much better experience than dealing with support.