Go Build Reviews

William Kinn 2026.05.11

     

They take your order and then don't ship it. No way to talk with them all you get is vm. They costed me time and money!

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Reply from Go Build 2026.05.11

Hi William, thank you for reaching out and bringing it to our attention. We do apologize for the inconvenience this might has caused, we would like to make it right and we did reach out to you to schedule a delivery for this upcoming Thursday. Please reach out to us to resolve this matter.

Chris Stevenson 2026.04.19

     

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Denisha Rivera 2026.03.31

     

They came so much faster than expected, was quick efficient and so nice . I needed 130 metal pieces sent to my other shop a few shops down instead and they gave me no issues doing so ! Great prices too

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darin bodo 2026.03.25

     

SCAM SCAM SCAM! Do your research, they have good prices, but they take your order and never fulfill/deliver. IF they do, other buyers claim they are charging money on their credit cards for other orders fraudulently which turns into a credit card nightmare. I ordered in Feb, never delivered, emails and calls go unanswered. I disputed CC charge and reported site to a few authorities.

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Mathew Scheuerman 2026.03.24

     

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darin 2026.03.19

     

HUGE SCAM Ordered 1500 dollars worth of insulation, received a call that they would be packaging and shipping ASAP, that was the last I had heard from them. Called and left messages, emailed directly, emailed through their website. Started a dispute with my CC company.
Date of experience: 15 February, 2026

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Savonna Reynaud 2026.03.18

     

WARNING Notice all the 1 star reviews have the SAME story. That’s not a coincidence. I ordered about $1700 worth of rockwool and after the initial email saying It had been put on a pallet I never got any tracking info beyond that and I waited weeks reaching out asking for updates and repeated lies were told to me. FACT is this company is a scam and I can assure you many of the 5 star reviews are certainly fake. Check Reddit if you want to see honest discussion about how horrible dealing with them is. So anyways my order never shipped and after calling and calling finally I get ahold of someone (THEY NEVER ANSWER THE PHONE) The guy takes my order number put me on hold comes back and says I processed refund now mind you I NEVER asked for one. So now I’m furious because I’ve spent over a month playing literal games with these people for NOTHING. Now the guy did say they would send me my insulation” for free the next day” 😂😂 but still didn’t give me a tracking number so I summed that up to just more lies and nonsense like they couldn’t send it for over a month but Yah sure it’s gonna ship out now the next days And what do you know the next day I have no tracking info and no emails. They lie and play games. I’m not sure why they wouldn’t just ship the products they claim to have tons of. I’m not sure why they choose to lie over and over and over making the customer more mad every time. But what I am sure of is this was the WORST experience during my homes renovation process I’ve experienced and if your like me and have a timeframe for completion and don’t want any extra stores I would avoid here. Hopefully the refund actually processes as many people say they didn’t get the refund and had to file claims with the bank. I will update as to how that situations ends up. AVOID THIS PLACE LIKE THE PLAGUE.

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Vanya Wright 2026.03.03

     

Don’t ever deliver what you buy They don’t actually deliver your stuff, don’t pick up the phone, don’t answer their website chat, and you have to chase them down on social media to even complain to anybody. I don’t see how they stay in business.
Date of experience: 03 March, 2026

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Vanya Wright 2026.03.03

     

They take your money, never ship your product, don’t answer the phone, don’t respond in chat. As far as I can tell this is a total scam.

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Reply from Go Build 2026.03.03

HI Vanya thank you for sharing your feedback with us. As per our policy if customer are not answering or respond to our calls we most cancel the order within 48 hours from the time you placed the order. Our team tried to contact yesterday after order #53859 placed on 3/1/2026 Sunday 10:17am. Our Brooklyn location closed on Sunday. Your order cancelled and fully refunded to your original payment method. Thank you and have a grate rest of the week.

Tabitha Edwards 2025.12.10

     

I would like to commend this company for their exceptional service. They went above and beyond to ensure that I did not incur excessive shipping costs. Their prompt response on chat was greatly appreciated, and they efficiently prepared an invoice, allowing me to make my payment and expedite the shipment of my items. I am very pleased with the exemplary customer service I received.

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Lawrence Iannitti 2025.11.29

     

Very professional!!! Incredible detail to service . I highly recommend them.

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E D 2025.11.26

     

I ordered a couple sheets of drywall about a month ago. the only update i have received is my order is being prepared. I called the company and wrote messages in their chat trying to get and ETA on when the items would be delivered and never got a response from any one. I called the customer service line and it had a full mail box. I called the sales line and they said they would speak to their manager and get back to me and i never got a response. Called back to cancel the order and get a refund and they said i should receive that within 3-4 business days and its been well over that with no refund. Cant believe they have so many 5 star reviews after what i have experienced. really think this is a scam site!

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Jamie Yurwitz 2025.11.18

     

Great staff, Arturo is so very knowledgeable and helpful.

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K Charles 2025.10.13

     

Really great customer service! Ordered 30+ bags of Rockwool and it was delivered to my door within 1.5 weeks. Their chosen carrier also went above and beyond to ensure a smooth delivery.

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Joshua Block 2025.09.20

     

Product never arrived. 100% a scam site Product never arrived. 100% a scam site
Date of experience: 20 September, 2025

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Adam Edinger 2025.09.10

     

We ordered from this company and it never came. They claimed they would delivery it the next day but after speaking to the representative we knew it most likely wasn’t coming. They will charge your card and not deliver. Do not order from this company. Now we are losing out on the product we ordered and the money we paid for the guy to come out and fix our bathroom. SCAMMERS.

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Reply from Go Build 2025.09.12

Hi Adam, thank you for sharing your feedback. We want to clarify for you and anyone reading this review that your order was delivered on September 10th to your doorstep, and you confirmed with our customer service team that you received it. At Go Build Supply, we take pride in making sure every order is fulfilled properly and on time.

We understand delays can be frustrating, but we want to reassure our customers that situations like the one described here are not reflective of our service. If you have any further concerns, please feel free to contact us directly at
718-406-4455 or services@gobuildd.com
so we can assist you right away.

Thank you,
The Go Build Supply Team

The Gelfmanator 2025.08.06

     

They delivered what I ordered in a timely fashion. Delivery driver was helpful and the customer service guy was fairly responsive. Material was okay.

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Daffe' Barnes 2025.07.25

     

Quick delivery. Excellent customer service.

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Katt Jones 2025.07.25

     

Don’t hesitate to use Go build, they have wonderful customer service, a lot of their prices are lower than Home Depot and their delivery costs are a lot less too. The delivery driver is really nice and kind. We have used them several times now and they do not disappoint. Thank you Go Build

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Carolyn Terrell 2025.07.13

     

The order arrived timely and in good condition, and a representative called me to ensure I would be home for a smooth delivery. As a homeowner and not a builder, I was blown away by the personalized service I received. Thank you very much!!!

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