Verified Company
I underwent a FlexSculpt 360 with J Plasma at Goals Plastic Surgery on June 9, 2026, performed by Dr. Debra Stafford. What I experienced before, during, and after this procedure is something every prospective patient deserves to know in full before they hand over their money or their body.
The wait time on the day of my procedure was excessive and completely unacceptable. I was left waiting for an extended period with no meaningful communication, no updates, and no regard for my time or my anxiety as a patient preparing for surgery.
What happened after my procedure was even worse. I was discharged from this facility without a single piece of paperwork. No discharge papers. No aftercare instructions. Nothing. I left a surgical center after a major body contouring procedure with absolutely no written guidance on how to care for myself, what to watch for, what medications to take, what activities to avoid, or when to follow up. Ten days later, I still have not received discharge paperwork or aftercare instructions of any kind. As a patient who underwent lipo 360 with J Plasma across multiple areas, I have been navigating my own recovery blindly because this facility failed to provide the most basic standard of post-operative care.
To make matters significantly worse, a staff member approached me in a confrontational and argumentative manner during what was already an incredibly vulnerable time. I had just had surgery. I was in a weakened physical state. The way I was spoken to was unprofessional, aggressive, and completely inappropriate for a medical setting. It left me shaken and without the support I should have received as a post-surgical patient in their care.
I did not go public with this immediately. I attempted to resolve every single one of these issues privately and through proper channels first. I have filed a formal complaint with the Better Business Bureau. I have filed a complaint with the California Medical Board. I have escalated my concerns directly to executive leadership at the company. Despite all of this, ten days after my surgery, I have received no resolution, no outreach, no accountability, and no aftercare documentation.
This is not a case of a patient who had unrealistic expectations. I prepared seriously for this procedure. I did my research. I invested significant money trusting this facility with my health, my safety, and my body. What I received in return was a surgical outcome with zero post-operative support, a confrontational staff interaction that should never happen in any medical environment, and complete silence when I tried to address it.
The absence of discharge papers alone is a serious patient safety issue, not an inconvenience. Every surgical patient has the legal and ethical right to written aftercare instructions. That this has gone unresolved for ten days after repeated attempts to address it privately tells you everything you need to know about how this facility values its patients once the payment has cleared.
If you are considering Goals Plastic Surgery, please go in with full awareness. Document everything from the moment you arrive. Ask for all paperwork in writing before you leave the building. Know your rights as a patient in California. And know that if something goes wrong, the accountability you deserve may not come easily.
You are not just a procedure. You deserve a facility that treats you that way.
