I purchased an IPhone 13 and a apple adapter from genius mobile. Very fast and great customer service. I got the package safetly as I expected with my preferences. I want to say special thanks to you Mr. ALTHAF for his great customer service. I hope to deal with GENIUS MOBILE in the future.
Recently bought an iPhone 15 from Genius Mobile. Reasonable prices and friendly staff. Big thanks to Mr. Zuhair for his excellent service! Highly recommend Genius Mobile for anyone looking for great products and exceptional service! 👌
I recently purchased the Anker Soundcore Select Pro from Genius mobile , and I couldn't be more pleased with both the product and the service I received.
First and foremost, the product itself exceeded my expectations. The Anker Soundcore Select Pro delivers exceptional sound quality, and its sleek design makes it a perfect addition to any setup. I appreciate that Genius, mobile provided a genuine product, as described.
Furthermore, I was thoroughly impressed by [Seller's Name]'s responsiveness throughout the entire purchasing process. From answering my initial inquiries to providing timely updates on the delivery status, they demonstrated a high level of professionalism and commitment to customer satisfaction.
Overall, I highly recommend ALTHAF to anyone in search of quality products and excellent customer service. I will certainly be a returning customer in the future.
Thank you ALTHAF for a seamless and enjoyable shopping experience!
I purchased a JBL speaker from Genius Mobile. I live overseas and I had to get in touch with them through Whatsapp. Staff Althaf was very helpful from the start. His genuine service made the process smooth and I received the speaker in amazing quality. I am very happy with their products and services and appreciate staff Althaf for being very prompt and helpful in his service.
I am writing to provide feedback on my recent experience at your store while attempting to purchase a Redmi 12 phone. Unfortunately, my experience fell short of expectations in several areas.
Initially, I tried to place an order through your website, but encountered technical issues that prevented me from doing so. Subsequently, I called your store to inquire about the phone's price, available colors, and whether any additional fees would be added if I paid with Koko. I was assured over the phone that there would be no extra charges for using Koko.
Upon visiting your store, I was disappointed to find that the staff member attending to me seemed uninformed about the latest prices and lacked professionalism. Her demeanor was careless, and it appeared as though she did not prioritize customer satisfaction.
Furthermore, when I proceeded with the purchase, I was surprised to find that a 10% charge was added to the bill for paying with Koko, despite being told otherwise during our initial phone conversation. This inconsistency was highly disappointing and left a negative impression.
Additionally, the lack of availability of certain colors further added to the inconvenience, although I was fortunate enough to find the color I desired.
Overall, my experience with Genius Mobile was marred by inconsistencies in information provided, unprofessional service, and unexpected additional charges. I hope that you will take this feedback constructively and work towards improving the customer experience at your store.
Bought a Redmi note 13 5G. Great service . An agent named ALTHAF was the agent who handled my sales order at the store. As representative he is excellent at it & friendly . Highly recommend this shop & the staff.
Keep up the good work.
I was ordered Samsung A15 from Genius Mobile and ALTHAF was fulfill the order within hour and delivered within 1 day. Extremely fast service and friendly communication. Special thank to ALTHAF.. im very happy with your genuine product....
"I had a really bad time at Genius Mobile buying an Apple Watch. They made me go to a bank's ATM to get cash, which was a hassle. Plus, an employee from the store came with me and was super closely watching me type in my PIN at the bank. It felt weird and not cool. I wouldn't suggest going there because of this."