One of the most useless and pathetic company in the country. They are just doing exploitation under name of providing services. They are just using public to work for GP practice nationwide at the lowest wages and will deduct money from your pay if you are not available on their virtual office which is just non sense rule. ACCORDING TO GPS IF YOUR BUILDING HAS GOT POWER CUT ALL OF SUDDEN AND YOU ARE OFFLINE THAN THEY WILL STILL DEDUCT THE PAY SAYING YOU WERE NOT AVAILABLE ON VIRTUAL OFFICE. If there is fault in the building electric panel or some major issues than it is not accepted as a reason for not on virtual office.
We engaged GPS to provide coding and workflow services. AT first this was of a high standard with regular audits and feedback. After the first month the standards slipped and a backlog started to grow. In spite of repeated attempts to request that this was addressed GPS did not provide a credible solution. This resulted in us terminating the contract. The staff are all very personable but I would be wary of using them for any of their advertised services.
Thank you for your feedback. We are sorry to learn of your dissatisfaction and appreciate you bringing your concerns to our attention.
If you would be kind enough to contact us at your convenience, we would be most grateful for the opportunity to discuss this matter further and better understand the issues you have raised. At present, we are not aware of any clients formally terminating their services with us, nor have we received any notification of a backlog arising within the services we provide. We are also unable to identify your site due the anonymous nature of your comment.
A direct conversation would therefore be extremely helpful in clarifying the situation and ensuring that any concerns are properly reviewed and addressed.
Unprofessional and overly demanding
From the beginning, I felt pressured into signing up, including for services like a VPN I didn’t even want. Despite agreeing on a start date, I received calls demanding I start earlier, even though personal issues required me to stick to the agreed timing. Communication was poor, except when it came to pushing their demands, and after everything, I received a letter terminating my contract and an unexpected bill. After reading the contract and others' experiences, I deeply regret engaging with this company. It’s not only challenging to begin but an easy way to lose money.
Date of experience: 20 February, 2026
I had the pleasure of speaking with a lovely, warm, and attentive lady named Farat. She listened very calmly, took her time to explain the eConsult system clearly, went out of her way to try and secure me an appointment, and gave extremely helpful, straightforward instructions on what to do next.
I genuinely thought I’d rung the wrong surgery because I’ve never encountered such a warm and friendly receptionist before. Farat is a real credit to your practice—well done, Farat!”
Unclear terms, high financial risk
Strong warning to anyone considering working with this company. Over 2.5 months, I earned only £540 despite working most of my scheduled hours. Payments were withheld due to strict policies and unclear conditions, and the deductions felt excessive and financially harmful. The payment structure was opaque and created substantial financial risk. After leaving, I found online reports from others with similar experiences, suggesting these issues might be common. I strongly recommend thoroughly reviewing all payment terms before starting and getting everything in writing.
Date of experience: 29 January, 2026
GPS
A wide range of high-quality services available nationwide, backed by friendly, enthusiastic staff and excellent customer service.
Date of experience: 26 January, 2026
Fantastic team and excellent support!
I have had an excellent experience working with this team as a telephony associate for over a year. Management has always been supportive and truly listens to staff. Recently, I had some IT issues, and Oscar and Richard provided outstanding assistance. I also appreciated the training and guidance from Aquilla when joining a new surgery—her support has been invaluable in ensuring smooth operations. I’ve enjoyed my time here and highly recommend this company for those seeking remote positions in telephone or coding roles with great support.
ve honestly had such a great experience working with General Practice Solutions.
I started out as a telephony associate, working remotely, and the support from day one was amazing. There’s always someone available if you need guidance, and communication is really strong.
What I appreciate most is how supportive and approachable management are. They genuinely care about doing things properly, patient safety, and supporting their team. Feedback is always fair and constructive, and you really feel listened to.
I’ve also been lucky enough to progress within the company, moving from a telephony associate into an Admin Support Officer role, which says a lot about how GPS invests in and develops their staff. Hard work and commitment are genuinely recognised.
If you’re looking for remote work with flexibility, great training, supportive management, and real opportunities to grow, I couldn’t recommend General Practice Solutions enough.
Reply from General Practice Solutions (GPS)2026.01.27
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear about your positive experience with General Practice Solutions and particularly pleased that you have felt supported, listened to, and able to progress within the organisation. Supporting our team, maintaining strong communication, and investing in development are values we take very seriously, so it is rewarding to know this has been reflected in your journey with us. We are grateful for your recommendation and for the commitment you continue to bring to your role.
Felicia Cunningham2026.01.21
My name is Felicia Cunningham I am one of the oldest worker with GPS I started my career in 2024 with them and they have been one of the best people to work with, more than saying they are my employers I would say they are family as all of the staffs that work for GPS are very talented and they respect each and every employee that are contracted by them, I have recommended alot of my friends and family to join GPS because they are one of the most best employers to work with. They understand their staffs and they always ensure that all of the messages are always dealt with in a timely manner they are one of the best ever practices to work with I would definitely recommend them as they would be growing to the highest heights and I would definitely contribute towards being until the end with this family.
Reply from General Practice Solutions (GPS)2025.03.05
Thank you for your feedback! It’s great to hear that you’ve had such a positive experience over the past eight months. We’re pleased that you feel supported and that your feedback is valued. GPS strives to be flexible and continuously improve, and we appreciate your recommendation!
RichA.R2026.01.19
A supportive work environment that strives to ensure an excellent service for all clients
Reply from General Practice Solutions (GPS)2026.01.27
Thank you for your kind review. We are pleased to hear that you have experienced a supportive working environment and that our commitment to delivering an excellent service to all clients has been recognised. We appreciate you taking the time to share your feedback.
Cameron Crooks2026.01.19
Excellent range of services available to primary care organisations nationwide. Friendly, enthusiastic staff that provide a high level of service.
Reply from General Practice Solutions (GPS)2026.01.27
Thank you for your positive feedback. We are pleased to hear that you value the range of services we provide and the level of service delivered by our team. Your comments are greatly appreciated and we are grateful you took the time to share them.
Disgraceful management
I started working for this company in April 2025 and worked for 6 months which I thought would be a great career approach but sadly it took sad turn which eventually motivated me to quit working with this company .. and I honestly feel this company should be given zero to minus rating as it is a disgraceful workplace to be in.. the management here is utter shambles where all they are concerned about is deductions from associates in one way or the other and filling their own pockets !!!!! I should have never opted to work with them as it was mentally draining experience… when you raise questions about any doubt related to your wage they would demand screenshots of the communication and also pass the book from virtual office to coding helpdesk to finance helpdesk .. and the list goes on … management highly unprofessional when it comes to solving your queries and beat around the bush … I remember one incident where I raised a query regarding my deductions from my wage and spoken to Molly the financial head she would listen to you and then start talking over you and make you feel like you are a servant .. which in my opinion is modern slavery in today’s world .. Rubina who use to my manager when asked her regarding any query she would say I would get back to you .. and you would genuinely await a response from her but she never returns with an answer it’s like banging your head in brick wall .. I feel sorry for people still working with them .. I would say please do not work with this company it’s a waste of time energy and efficiency .. they don’t respect the people who work for them and rob associates of their hard earned wage .. I say this from my personal experience as I wasn’t paid for 1 whole month and I know many more associates who had similar experience.. so in all I would give a big zero to GPS
Also if you write up a review on google they got the power to erase it off .. so hopefully this remains for people to make a decision when it comes to taking up any work for this company
Date of experience: 14 November, 2025
I would not recommend GPS. Our practice’s experience was not a positive one. We discontinued their services shortly after starting due to concerns about quality, slow response times, and a lack of understanding of the impact on the practice when agreed services were not delivered.
Reply from General Practice Solutions (GPS)2026.01.27
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations and regret that this led to the decision to discontinue services. We take concerns regarding quality, responsiveness and service delivery very seriously, as we recognise the impact this can have on practices. Your comments have been noted and will be reviewed as part of our ongoing commitment to service improvement.
Caren Leatherland2025.09.08
Role: Freelance Clinical Coder
Duration: Approximately 1 month
Work Setting: Remote
I worked as a freelance clinical coder for nearly a month and unfortunately had a very disappointing experience.
Communication was poor, with many unanswered messages and no follow-up when promised. Training courses for each surgery had to be completed in our own unpaid time, which felt unfair.
Productivity targets increased from 22 to 33 letters per hour without any pay increase (£12.50/hour), forcing coders to rush and risking mistakes — a serious concern in clinical coding.
Strict time-keeping policies penalized minor infractions. For example, the company would claim you logged off early, even though your laptop time showed you worked your full scheduled hours. Logging off “one minute early” according to them results in a 15-minute pay deduction. I was also notified of a £65 deduction for an alleged 21-minute late login, despite evidence to the contrary and no clear way to dispute these penalties. Fines were also threatened for being late to meetings.
After numerous contacts on my part, they eventually agreed to waive the £65 fine, but there was no apology or acknowledgment of their mistake.
A colleague was dismissed publicly in the group chat, which felt unprofessional.
Additionally, freelancers were required to pay £290 for VPN installation, which seems overpriced and only lasts for one year, meaning another fee will likely be charged annually. I recommend requesting a receipt from the VPN provider to verify this cost.
I was doing this role for extra income and would be very cautious about recommending it as a full-time position.
Reply from General Practice Solutions (GPS)2025.07.16
Dear Humza,
Thank you very much for your positive review. It has been a pleasure to have you working with us, and we are delighted to hear that you felt well supported by myself, your line managers and the wider team during your onboarding. We look forward to continuing to have you onboard and working together.
Arden House Medical Practice2025.07.11
General Practice Solutions are professional, they are great at understanding individual practice needs. I have recommended them to other practices.
Reply from General Practice Solutions (GPS)2025.07.15
Thank you very much for taking the time to leave such a positive review. I can see from our CRM records that you are currently utilising our Workflow and Clinical Coding service. We will ensure your kind feedback is shared with Jenny and the rest of the clinical coding team. It is always greatly appreciated to hear that our support is meeting the specific needs of your practice and that you feel confident recommending us to others. We look forward to continuing to support your practice and building on the excellent partnership we have established.
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