Verified Company
Great customer service and solid prices. I checked out Gartner's to buy some cardboard boxes. Someone on staff proactively asked if I needed help and assisted me with getting everything I needed. They even helped tape up the boxes to make it easier for me to transport home. Will be coming back.
25 years and five apartments in the West 70s, and Gartners is my favorite hardware store. It is deceptively large and stocks nearly everything. Staff is super helpful if you can’t find what you need. And it’s by far the cleanest hardware store you’ll find in the city.
They recently helped cut a brass door kickplate to size for my front door, and replaced a broken lightbulb no questions asked. This is my go-to place.
Reply from Gartner's Hardware
2025.10.21
Thank you, Yvonne, for your kind words and continued support over the years. We're truly honored to be your go-to hardware store in the Upper West. It means a lot to us that you've chosen Gartner’s out of so many options, and we're glad our team could assist with your door kickplate and all your lightbulb needs. Providing excellent service and a well-stocked, clean environment is always our goal. We look forward to helping you with whatever you need next!
Great spot. Staff is helpful, store is clean, pleasant and well stocked, and prices are reasonable. Highly recommend. Had my keys copied here and they did a great job.
Reply from Gartner's Hardware
2025.10.21
Thank you, Caleb, for your thoughtful review. We're glad you had a positive experience and appreciate your recommendation. We’re always here to help with your hardware needs!
Got keys copied from here and they used the wrong key base so it didn’t work. Not well trained, would go somewhere else for key copying.
Reply from Gartner's Hardware
2025.08.23
Hi Milan,
Thank you for your feedback. We're sorry to hear the key you received didn’t work as expected.
While it's uncommon, occasional key mismatches can happen—and when they do, we always offer a free remake or a full refund to make things right. Your satisfaction is important to us.
We’ve proudly served this neighborhood for many years and have likely made over 1.3 million keys during that time, covering a wide variety of key types and security levels. Our team is experienced and committed to quality work.
If you're open to it, we’d be happy to redo the key or provide a refund.
Thank you for your feedback. We're sorry to hear the key you received didn’t work as expected.
While it's uncommon, occasional key mismatches can happen—and when they do, we always offer a free remake or a full refund to make things right. Your satisfaction is important to us.
We’ve proudly served this neighborhood for many years and have likely made over 1.3 million keys during that time, covering a wide variety of key types and security levels. Our team is experienced and committed to quality work.
If you're open to it, we’d be happy to redo the key or provide a refund.
My elderly mother recently visited to return a fan she'd purchased within 7 days and not used, thinking she could trust this store, but they have a no-return policy on fans specifically that was not mentioned when she purchased the fan. The cashier did not reference the policy during checkout and engaged her in conversation throughout the transaction so that she didn't see the posted policy. They were dismissive and unwilling to produce a manager to discuss the issue, claiming the manager was at lunch (at 3 pm) with no estimate of a return time. They would not even give a name for the manager or way to reach them. If stores like this want to survive in a world of Amazon they need to provide basic customer service.
Reply from Gartner's Hardware
2025.08.23
Dear Tim,
Thank you for your feedback. We're sorry to hear about your mother’s experience and appreciate the opportunity to respond.
Our return policy—including the final sale status of items like fans—is clearly posted in-store and printed on all receipts. While our staff often verbally communicates this as well, we understand it may have been missed during the transaction.
We want to respectfully clarify that any suggestion of intentional distraction to prevent customers from seeing our policies is not accurate and does not reflect our values or how we operate. Our goal is always to provide clear, honest service.
Fans are final sale due to the nature of the product, and this policy helps us maintain quality standards for all customers. We also regret that a manager was unavailable at the time.
Thank you for your feedback. We're sorry to hear about your mother’s experience and appreciate the opportunity to respond.
Our return policy—including the final sale status of items like fans—is clearly posted in-store and printed on all receipts. While our staff often verbally communicates this as well, we understand it may have been missed during the transaction.
We want to respectfully clarify that any suggestion of intentional distraction to prevent customers from seeing our policies is not accurate and does not reflect our values or how we operate. Our goal is always to provide clear, honest service.
Fans are final sale due to the nature of the product, and this policy helps us maintain quality standards for all customers. We also regret that a manager was unavailable at the time.
Just needed a plug- they doors were closed at the beginning of their hours and again closed 10 minutes before the posted closing time, refusing to re-open the door while other customers shopped. Can’t trust their hours.
Reply from Gartner's Hardware
2025.05.16
Dear Daniel,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your visit. However, after reviewing our records and camera footage, we can confirm that our doors were opened as usual, 2-5 minutes before our posted opening hours. Additionally, our doors were closed approximately 2-3 minutes before closing time to allow the remaining customers to finish their shopping and exit safely.
We always strive to provide excellent service and adhere to our published hours. We kindly ask that you refrain from spreading misinformation, as this can lead to confusion for other customers. We value your input and hope to have the opportunity to aid you again soon.
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your visit. However, after reviewing our records and camera footage, we can confirm that our doors were opened as usual, 2-5 minutes before our posted opening hours. Additionally, our doors were closed approximately 2-3 minutes before closing time to allow the remaining customers to finish their shopping and exit safely.
We always strive to provide excellent service and adhere to our published hours. We kindly ask that you refrain from spreading misinformation, as this can lead to confusion for other customers. We value your input and hope to have the opportunity to aid you again soon.
The new store is spacious, the staff is really friendly.
I had the pleasure to contact Angel. who was so accurate in the info that I requested. Perfect knowledge! easy communication.
His work answered to the premise and he was so pristine, accurate, clean and perfect.
I am so glad I met him
Bobo was so helpful in copying a special key for me. It works!! I’ll be back for another! The other two apt keys are perfect. The service here is genuine & expert. I overheard another Gartner employee kindly advising another customer. We’ll make this our go to neighborhood hardware store! So greatly appreciate. Thank you.
Abdul just changed the tricky bulb in my halogen lamp and refused to accept any money. Gartner's has always had top notch service and that's because they hire the right people.
Reply from Gartner's Hardware
2024.12.04
Thank you for your kind words about Abdul and Gartner's. We're glad to hear he was able to assist you promptly and professionally. We appreciate your continued support.
Gartner Hardware is a one of a kind store! They have everything you can imagine and a bit more.
The staff is friendly, knowledgeable and take their time to help customers with their questions. The store moved to this location recently and it was a great improvement in terms of organization. You could spend a full day in the store without getting bored and discover items you didn’t even know you needed.
Reply from Gartner's Hardware
2024.10.27
Thank you for your glowing review, Christine. We're delighted that our staff was able to assist you with your questions and provide you with a positive shopping experience. Our team is dedicated to helping customers find exactly what they need. We hope to see you again soon!
