Hi KR. We would appreciate it if you could give us a call to let us know about any rude employees we may have instead of just giving us a bad review. We would like to know what happened. Please give us a call at 780-756-3877.
Fussy Is Fabulous!
Big thank you to Team Birgit and Kailey from Fussy Cleaning Services!
You are #1 in my books for your excellent and efficient cleaning of my apartment for my move out inspection, and I also enjoyed our friendly chat. Thank you so much for figuring out how to clean those 20 foot walls. I had called around prior and no other company would do it. When I called Fussy Cleaning Services, Melody one of the owners picked up the phone right away and assured me everything would be done and even gave me a reminder call a few days prior.
Thank you again ladies it was a pleasure doing business with you. I highly recommend your services!
Quoted 2-3 hours for 2 people, ended up being 2.5hrs for 3 people - which added $150 to the initial estimate. For a 550 sqft condo...
Cleaning was fine, would not use them again though.
Hi Taylor. We are very sorry you feel that way. We are also a little confused about this because we did call you to let you know of the condition of the place once we were there and you gave us approval for extra time/cost. The extra cost was $90 and not $150. It is unfortunate you disapproved of this after you had agreed to it. Nonetheless we do appreciate all feedback.
While I am not a client, I tried to be. And I found the service to be kind of dismissive; I asked for one thing regarding the maids that would come to my house, and instead of trying to find a solution or even a middle ground -I can work with that!- all they said was no. No other comment.
I was dissappointed because the price is right and I had heard good things, but that email response wasn’t even trying to accommodate or help in any way.
We are sorry to hear you feel that way. What you asked for is not something we are able to provide so we had to politely decline in a 3 sentence email. It was not just "No" as you stated. We can't find a middle ground if what you requested is not available. Again, we are very sorry that you felt dismissed.
Do not hire this cleaning company!! I have a 1000 sq foot condo that took 2 people 3 hours to clean. My condo was just dusty as I was unable to clean for 2 weeks because of surgery. I am a very clean person and keep my condo that way. When I called to hire the cleaning service I told Michele the owner it would probably with two people only take max one and half hours. She said she would book for 3 hours. I didn't realize at the time until they were here that they watch the clock to make sure they are not done until the 3 hours are up. While they were cleaning I asked the one girl if she needed my step stool to get to the top of my outside kitchen cabinets. She said she didn't So they didn'tget done. The top of the fridge had not been cleaned. Upon further looking my 3 way mirror in my bedroom had not been cleaned. in my small bathroom the ledge on the bath tub had not been cleaned as well. The owner said they would be back on the Thursday. Monday morning another person showed up to complete the job. I could not let her in as I was still in bed recovering from my surgery. She had got the date wrong and would come back on the Thursday. She never showed up so I phoned Michele the owner, she said she would schedule her in for Monday. Again another no show. No call nothing to say they would not be coming. Very bad company. Do not hire.
Hi Sandra. As much as we appreciate feedback, good or bad, your chain of events are incorrect. We originally quoted 3 to 5 hours for a good cleaning to be done. This time is standard on a home your size for what you wanted done. You said this was too much time and you agreed to 2 to 3 hours instead with the understanding we could then not guarantee we could get everything done if you shortened the time. The ladies did take the full 3 hours. You then called us 3 days later, past our 24 hour guarantee, to complain about how long the ladies took and you said it only should have taken 1.5 hours. This is impossible to do for a new client that wants a good cleaning. You did mention about the cupboards not getting fully cleaned & the top of the fridge. Remember we did say we couldn't guarantee we could get everything cleaned in the shortened time frame. You did not mention to us any other discrepancies. These other discrepancies you mentioned are now a month later. Even though you called us past our 24 hour guarantee, we don't like to have dissatisfied customers and wanted to make this right. We made a date to return of YOUR choosing, not ours. We were at your door and you sent us away. We did everything we could to make you satisfied with our service.
Quinn Morrison2023.12.14
Whoever is driving their company vehicle tosses cigarette butts out their car window.
We had Fussy Cleaning come to our home for the last five years. This is a very reliable and trust-worthy cleaning service, and I never had any issues that were not resolved quickly and professionally. Leaving a note for the cleaners proved to be very well received, and often required them to work around certain spaces under renovation or when one person was working at home. Also, very good at coming when they said they would and always being courteous and understanding or our unique situation, with two children with special needs, and two cats with special needs as well. I would highly recommend them, and this comes from someone who used to clean Show-Home type houses in a past life. Indeed I am fussy - this company answers the call for those of us who truly like our homes to shine!
Wow! Thanks so much for your wonderful review. We very much appreciate it!
Ian Marshall2022.11.10
I recently had a tenant move out and needed my unit to be thoroughly cleaned. That said (and to their defence), the tenant was a bit of a challenge and the unit was quite dirty. Initially, they were very responsive and good to work with however this quickly changed after they "finished" the job. The did a sub-par job and I had to re-do the work myself. During the cleaning process, I received a call from the client stating that they needed to spend more time on the walls. I quickly agreed and let them proceed with what they needed to do. After attending the unit "post completion", I quickly realized the quality of their cleaning was not up to standard. The walls were very streaky, the fridge had cat hair in it, the bathroom was poorly done, sink was dirty, dishwasher was dirty to name a few. In short, the entire place had to be re-done. I emailed Stephanie (I believe) and spoke about the situation. Their response was very passive and didn't accept any feedback or offered to right the situation. Quite honestly, it was no where near the cost they charged. Seemed like they either had too much on their plate or, didn't have quality staff completing the job. I do not recommend using this company at all and highly suggest finding someone else
- REPLY TO BELOW FROM FUSSY CLEANERS.
First, there should not have been a need to "come back" to start with. The quality of the work was not acceptable - walls streaky, cat hair in a fridge, garbage left in the sink etc.. My mother did not closely look at the work they allegedly completed and, she shouldn't have had to. If you pay for professional services, you should get professional services. It should not be up to anyone to review your work in hopes of a reply or notice of same. With respect to your comments re 5 days to call you back etc., we played phone tag for a few days - not a delay in reaching out. I am an extremely busy individual, likely no different than yourself. At the end of the day, the work should not have had to be re-done and, after bringing the items to your attention, you did nothing to rectify it. Your response was very standoffish, abrupt and full of excuses. Clearly, this is not the way to interact with clients. If I wanted a "half done job", I would not have hired professional cleaners. Quite honestly, I was expecting a partial refund from you however that wasn't the case. It's unfortunate that rather than take ownership and correct the situation, you shifted blame and didn't acknowledge at all. For all you readers, you can tell based on her response what kind of service and quality you should expect from this company. Truly disappointing.
We always appreciate feedback but we do find your review a little unfair. Your mother was looking after this for you as you are out of province and we did do a walk through with her after the cleaning was done so if there was any issues, we could take care of it immediately. There was none. We also called you the day after, as we always do, to follow up and left you a message. You didn't respond back to us until 5 days later in an email. We called and emailed you back on the next business day and again we could not reach you. You then called us back another 3 days later to give us "feedback". You then told us your mother corrected any issues. This did not leave us the opportunity to correct any mistakes we may have made but as far as we were told, all was good with the cleaning. We have a 24 hour guarantee and we were more than willing to come back and fix it but we were not given the chance to right the situation as you say. It is difficult to read here how so much was wrong with the cleaning when it passed your mother's inspection when we did a walk through with her. We are very sorry to hear this experience with us did not live up to your standards.
Lita Vrana2022.07.30
We called and left messages so many times but no response. Not happy.!
Hi Lita. I am very sorry to hear you haven't received a call back. Unfortunately we have heard this from a few other customers and we discovered that we are having an issue with our messaging system and we are in the process of getting this fixed now. Please do send us an email at info@fussycleaning and we will surely contact you in a timely manor. Again, our apologies for not getting your messages.
Excellent job. The staff always take extra time to make sure the work is completed to High standards. I've used them twice and both times was very happy with the work completed plus their friendly nature including professional demeanor. Appreciate your hard work. Thank you ..
Thank you so much for your wonderful comments! Glad we could help.
Jessie Breton2021.07.20
We have been using Fussy Cleaners for over 2 years. They are professional, reliable and friendly. I get a regular email reminder about my appointments and they have always been flexible to accommodate changes or to work around any number of people and pets inside the home. Highly recommended.
These women are very conscientious, and do amazing work. They're also well-priced. I doubt there's a better service, most especially considering the price. HIGHLY RECOMMEND!
We booked Fussy Cleaning to do a move-out clean of our house. I had already moved and was anxious but I didn't need to. They were very nice on the phone, called multiple times to confirm times and access, and my partner said the house looked great once they left. If I still lived in Edmonton I would absolutely use them again.
Verified Company
