Fussy Cleaning Reviews

Hi Savanna. We are really sorry to hear about your disappointment in the cleaning. It's unfortunate you didn't contact us about this after the cleaning when it was done 2.5 weeks ago when we could have corrected any issues you had. We could have gone through your issues and perhaps explain why some things were the way they turned out or even gone back right away to fix what wasn't done right. It is now too late for us to rectify this matter but we do appreciate any and all feedback you had.

Hi Jamie, thank you for your feedback and for being a client over the past year, we truly appreciate it. We’re sorry to hear that some aspects of our service didn’t meet your expectations, and we understand your decision to cancel. We also appreciate that you reached out to us directly prior to posting your review, and we regret that our response at the time did not leave you feeling fully supported. Your comments are being taken seriously as we continue to improve both our cleaning quality and client experience. We wish you all the best moving forward.

We are concerned to read this and want to be clear that such behavior does not align with our company standards or values. However, without being contacted directly or provided with specific details, we are unable to investigate or verify the incident described.

As a company with multiple teams operating throughout the city, we encourage anyone who witnesses a concern to contact us directly so we can investigate promptly and take appropriate action if necessary. We would welcome the opportunity to discuss this further.

Hi Taylor. We are very sorry you feel that way. We are also a little confused about this because we did call you to let you know of the condition of the place once we were there and you gave us approval for extra time/cost. The extra cost was $90 and not $150. It is unfortunate you disapproved of this after you had agreed to it. Nonetheless we do appreciate all feedback.

We are sorry to hear you feel that way. What you asked for is not something we are able to provide so we had to politely decline in a 3 sentence email. It was not just "No" as you stated. We can't find a middle ground if what you requested is not available. Again, we are very sorry that you felt dismissed.

Hi Sandra. As much as we appreciate feedback, good or bad, your chain of events are incorrect. We originally quoted 3 to 5 hours for a good cleaning to be done. This time is standard on a home your size for what you wanted done. You said this was too much time and you agreed to 2 to 3 hours instead with the understanding we could then not guarantee we could get everything done if you shortened the time. The ladies did take the full 3 hours. You then called us 3 days later, past our 24 hour guarantee, to complain about how long the ladies took and you said it only should have taken 1.5 hours. This is impossible to do for a new client that wants a good cleaning. You did mention about the cupboards not getting fully cleaned & the top of the fridge. Remember we did say we couldn't guarantee we could get everything cleaned in the shortened time frame. You did not mention to us any other discrepancies. These other discrepancies you mentioned are now a month later. Even though you called us past our 24 hour guarantee, we don't like to have dissatisfied customers and wanted to make this right. We made a date to return of YOUR choosing, not ours. We were at your door and you sent us away. We did everything we could to make you satisfied with our service.

We are very grateful for your wonderful comments and we are so very happy we were able to help you and your family!

Wow! Thanks so much for your wonderful review. We very much appreciate it!

We always appreciate feedback but we do find your review a little unfair. Your mother was looking after this for you as you are out of province and we did do a walk through with her after the cleaning was done so if there was any issues, we could take care of it immediately. There was none. We also called you the day after, as we always do, to follow up and left you a message. You didn't respond back to us until 5 days later in an email. We called and emailed you back on the next business day and again we could not reach you. You then called us back another 3 days later to give us "feedback". You then told us your mother corrected any issues. This did not leave us the opportunity to correct any mistakes we may have made but as far as we were told, all was good with the cleaning. We have a 24 hour guarantee and we were more than willing to come back and fix it but we were not given the chance to right the situation as you say. It is difficult to read here how so much was wrong with the cleaning when it passed your mother's inspection when we did a walk through with her. We are very sorry to hear this experience with us did not live up to your standards.

Hi Lita. I am very sorry to hear you haven't received a call back. Unfortunately we have heard this from a few other customers and we discovered that we are having an issue with our messaging system and we are in the process of getting this fixed now. Please do send us an email at info@fussycleaning and we will surely contact you in a timely manor. Again, our apologies for not getting your messages.

Thank you so much for your wonderful comments! Glad we could help.

Thank you so much for your kind review!