Fussy Cleaning Reviews

While I am not a client, I tried to be. And I found the service to be kind of dismissive; I asked for one thing regarding the maids that would come to my house, and instead of trying to find a solution or even a middle ground -I can work with that!- all they said was no. No other comment. I was dissappointed because the price is right and I had heard good things, but that email response wasn’t even trying to accommodate or help in any way.

Do not hire this cleaning company!! I have a 1000 sq foot condo that took 2 people 3 hours to clean. My condo was just dusty as I was unable to clean for 2 weeks because of surgery. I am a very clean person and keep my condo that way. When I called to hire the cleaning service I told Michele the owner it would probably with two people only take max one and half hours. She said she would book for 3 hours. I didn't realize at the time until they were here that they watch the clock to make sure they are not done until the 3 hours are up. While they were cleaning I asked the one girl if she needed my step stool to get to the top of my outside kitchen cabinets. She said she didn't So they didn'tget done. The top of the fridge had not been cleaned. Upon further looking my 3 way mirror in my bedroom had not been cleaned. in my small bathroom the ledge on the bath tub had not been cleaned as well. The owner said they would be back on the Thursday. Monday morning another person showed up to complete the job. I could not let her in as I was still in bed recovering from my surgery. She had got the date wrong and would come back on the Thursday. She never showed up so I phoned Michele the owner, she said she would schedule her in for Monday. Again another no show. No call nothing to say they would not be coming. Very bad company. Do not hire.

Whoever is driving their company vehicle tosses cigarette butts out their car window.

We had Fussy Cleaning come to our home for the last five years. This is a very reliable and trust-worthy cleaning service, and I never had any issues that were not resolved quickly and professionally. Leaving a note for the cleaners proved to be very well received, and often required them to work around certain spaces under renovation or when one person was working at home. Also, very good at coming when they said they would and always being courteous and understanding or our unique situation, with two children with special needs, and two cats with special needs as well. I would highly recommend them, and this comes from someone who used to clean Show-Home type houses in a past life. Indeed I am fussy - this company answers the call for those of us who truly like our homes to shine!

Have been using this company for years. The Owners, and the Cleaners that come to my place, all do a great job…….FABULOUS!

I recently had a tenant move out and needed my unit to be thoroughly cleaned. That said (and to their defence), the tenant was a bit of a challenge and the unit was quite dirty. Initially, they were very responsive and good to work with however this quickly changed after they "finished" the job. The did a sub-par job and I had to re-do the work myself. During the cleaning process, I received a call from the client stating that they needed to spend more time on the walls. I quickly agreed and let them proceed with what they needed to do. After attending the unit "post completion", I quickly realized the quality of their cleaning was not up to standard. The walls were very streaky, the fridge had cat hair in it, the bathroom was poorly done, sink was dirty, dishwasher was dirty to name a few. In short, the entire place had to be re-done. I emailed Stephanie (I believe) and spoke about the situation. Their response was very passive and didn't accept any feedback or offered to right the situation. Quite honestly, it was no where near the cost they charged. Seemed like they either had too much on their plate or, didn't have quality staff completing the job. I do not recommend using this company at all and highly suggest finding someone else - REPLY TO BELOW FROM FUSSY CLEANERS. First, there should not have been a need to "come back" to start with. The quality of the work was not acceptable - walls streaky, cat hair in a fridge, garbage left in the sink etc.. My mother did not closely look at the work they allegedly completed and, she shouldn't have had to. If you pay for professional services, you should get professional services. It should not be up to anyone to review your work in hopes of a reply or notice of same. With respect to your comments re 5 days to call you back etc., we played phone tag for a few days - not a delay in reaching out. I am an extremely busy individual, likely no different than yourself. At the end of the day, the work should not have had to be re-done and, after bringing the items to your attention, you did nothing to rectify it. Your response was very standoffish, abrupt and full of excuses. Clearly, this is not the way to interact with clients. If I wanted a "half done job", I would not have hired professional cleaners. Quite honestly, I was expecting a partial refund from you however that wasn't the case. It's unfortunate that rather than take ownership and correct the situation, you shifted blame and didn't acknowledge at all. For all you readers, you can tell based on her response what kind of service and quality you should expect from this company. Truly disappointing.

We called and left messages so many times but no response. Not happy.!

Great service very kind and accommodation.

Excellent, very professional!

Excellent job. The staff always take extra time to make sure the work is completed to High standards. I've used them twice and both times was very happy with the work completed plus their friendly nature including professional demeanor. Appreciate your hard work. Thank you ..

We have been using Fussy Cleaners for over 2 years. They are professional, reliable and friendly. I get a regular email reminder about my appointments and they have always been flexible to accommodate changes or to work around any number of people and pets inside the home. Highly recommended.

These women are very conscientious, and do amazing work. They're also well-priced. I doubt there's a better service, most especially considering the price. HIGHLY RECOMMEND!

We booked Fussy Cleaning to do a move-out clean of our house. I had already moved and was anxious but I didn't need to. They were very nice on the phone, called multiple times to confirm times and access, and my partner said the house looked great once they left. If I still lived in Edmonton I would absolutely use them again.

Expensive and not great. We had 2 cleaners come in and they quoted us 4-6 hours for 2 people for $460-690. Well they did a poor job the first time, washroom was the worst they didn’t even wipe off the cupboards and floor. They didn’t wipe the walls as they said they would. They went in a second time since they have a 24 hour guarantee. We got the invoice for $875. This is for a duplex that’s fairly clean already (not trashed) but we had to get a lot of things done for move out. Just beware. The lady was nice to talk over the phone but just the quality of the cleaning was not worth the $875.

Would never recommend this company to anyone. They don’t know how to clean a toilet properly, let alone get all of the cleaning product off of the shower walls. They’ll damage your house and do the most minimal fix too it. Then when told it’s not the proper fix and you want them to pay for it to be done properly they say they never damaged it, and they will not be returning. They don’t know what good customer service is as they’ll just blame you for the mistakes of their cleaners. Worst cleaning company I have ever dealt with. (Review made on boyfriends account, definitely was a customer)

Did an amazing job. Will definitely be using again in the future.

I felt the company did a decent job cleaning and has a fair standard of work... But I was really disappointed to be charged the maximum amount of time for a small job. While both cleaners were there the maximum time, I’m not sure why it took 5 hours, and have no way confirming the work ethic. Overall, incredibly expensive and I’m left feeling ripped off. Will not use this company again, and wouldn’t recommend.