Verified Company
It pains me to write this, because I’ve been a loyal customer of Advanced Fuller for years and have had great experiences with some excellent therapists. I have also often recommended this place to others.
However, today’s visit was very different. I was assigned a therapist named, Peggy. Per usual with my massages, I requested a focus primarily on my neck/upper body due to chronic neck pain. She immediately pushed back and told me she had to do full-body and doesn’t do half-body, 90-min massages. When I tried to reassure her that I routinely get deep tissue work on this area, including at this very school, she responded, “Well, then you need to schedule with one of the other therapists who would be willing to do that because my work won’t support that.” She even pressed me about canceling and rescheduling with someone else. Her tone was so unprofessional and rigid, that it really caught me off guard.
I could have overlooked this if she did some amazing work but, sadly, the session itself didn’t go much better. She was not warm or gentle in her approach when moving from one area of the body to another. Instead of calmly folding and adjusting the blankets, she would fling them around haphazardly. At one point, she pressed so sharply on my elbow that I flinched, and when I reacted, she very condescendingly asked if my elbow was having pain before the session. When I told her it did not hurt beforehand, she brushed it off as being connected to my shoulder even though it was clearly from her overly aggressive technique.
This experience was disappointing because it was such a shift from what I’ve come to expect at this school. I’ve never had a therapist outright refuse a reasonable request or be this rigid. Most therapists are willing to honor client requests or at least be willing to work with you — not argue. I’m still grateful for the great sessions I’ve had here in the past, but today’s experience left me pretty frustrated and unsure if I’d return.
Verified
