Verified Company
I was coming up on my 10 year anniversary this January, and there was a note on our door saying we are unable to renew our lease, and we had 2 months to find a new place. After calling to figure out what the issue was, the answer I was given was "neglect to apartment/too many work orders". I have had two issues over the past year. One of the issues was recently, where the pipe in the kitchen randomly burst and started leaking water. We called maintenance, and it was fixed. The other was pipes leaking water between the 1st and 2nd floor apartments (I am on the 2nd floor), so I am not sure if that is what they were referring to, but they said it was not caused my either resident.
Other than that the only other neglect that is visible is the kitchen pantry has 2 very old doors that open, and they are so old that they kept coming off the track, so we took them off and out them in the closet. Rather than constantly dealing with that pantry doors being stuck constantly, we safely and correctly undid the doors and out them away in storage.
I honestly think it's the fact that we are income of the VERY FEW non-upgraded units, and they just want to flip it. With all the issues and neglect to the grounds, I bet they will have a hard time finding someone that is complacent enough to stay here for 10 years.
There's emergency water shut-off's every couple days, and average about 1-2 a week, consitently. The decks that were supposed to be re-done in August still have not been done. The notifications are all around our building still, including the dug up dirt and caution tape around the ground level apartments, but no progress whatsoever since the first day. They actually came by back in August and pulled one (one...lol) of the wooden slats off my deck, and just left it in the walk way/in front of the steps. Then didn't pull anymore off. I saw the wooden slat and moved it by the previously mentioned dirt piles and holes that have been in front of all/most of the 1st floor apartment windows since summer.
Last year I had a sever spine infection, and I was immobile for the better part of a year. During that time we had to call maintenance to come and fix the outdoor steps leading up to our apartment, because there was multiple steps crumbling/breaking apart and/or would teeter when you out weight in it because they would crumble at the screw hole. Reaggrivated my back injury during this period due to not seeing the damaged step. Never did anything except call the office and it took dayS to come and fix a step that was leading up to the 2nd floor.
A couple years ago a neighbor moved out of the state, and left her belongings in her apartment, and the moldy and/or decaying food caused roaches to come in. The initial answer from the office was to try bug spray... try bug spray on YOUR property? 2-3 weeks after the couple roaches turned into a near infestation, exterminator finally came by, and they said the last thing you want to do is to use bug spray. They had a sub-par extermination team, and the roaches lasted over a year due to the complex not being able to get into the apartments that was the root cause (previously lady moved to different state and ended up passing away).
Take 10-15 minutes to drive through the complex and you are able to see the REAL neglect happening to the outside of the apartment buildings.
They give you a turkey for the holidays, and do some family based events in the summer (often canceled and not re-scheduled).
The neighbors are nice. Mostly down to earth people. They are in the same pickle you are, and can't stand some of the practices by the apartment complex either.
With all this said, I'd still stay if given the option. The location and hassle of moving even out the negatives. Moving is very expensive, and having it happen during the holidays is a major inconvenience. Too bad that won't happen due to the companybjust eanting an extra few hundred a month... Happy Holidays from The Orchards!
BTW, they offer gift cards every year to give a 5 star review. All smoke and mirrors.
