Verified Company
I reached out as requested and heard nothing back u hope others take note of your poor follow through.
Wish your business was more responsible.
Questions I still have are: did you speak with the seamstress? Are you following through better on appointments?
I hope any be customers ask for answers. Original post:
Why post a review? I was told it is to help others be aware of concerns and help them avoid the issues. So, here it is.
My experience was almost painful. I ordered an evening gown for my daughter’s wedding. (Maybe they are better with wedding dresses.). The dress came in later than I expected. I traveled to get it fitted only to have the first fitting be worthless. My sales person from Flora was supposed to attend. Turned out she was too busy. I traveled for my second fitting. This time the person who was supposed to do the first fitting was available. And, the fitting went well. I returned a third time to a better fitting dress. Unfortunately, still not ready to be worn. My salesperson was still unavailable to attend any fitting, although she repeatedly said she would be there.
Finally, on the 4th fitting I gave up and took the dress as it was. I had no time left to wait. It was big and the breast area looked like I had extra nipples. (Kept my arms folded while I wore it.) I paid over $400 for the alterations. I bought a dress at Nordstrom’s at about the same time and for the same price as this dress. One fitting at Nordstrom’s and it was perfect. Lesson learned.
Reply from Flora on Madison
2025.10.03
Susan, I’m very sorry to hear about your experience. We understand how important this was and regret the delays and miscommunication you encountered.
We’re taking your feedback seriously and are reviewing how we communicate throughout the process. If you’re open to it, we’d appreciate the chance to speak and make things right. Please feel free to reach out at flora@floraonmadison.com.
We’re taking your feedback seriously and are reviewing how we communicate throughout the process. If you’re open to it, we’d appreciate the chance to speak and make things right. Please feel free to reach out at flora@floraonmadison.com.
I worked primarily with Mayara. She listened carefully to what I wanted and curated a selection of dresses - all lovely. She helped me create a custom design. I have received so many compliments. iI was clear the dress was unique and made-to-order. It was a perfect fit. I highly recommend Flora on Madison for special occasion dress!
Words cannot express how happy my experience was at Flora on Madison. Flora created the exact dress that I dreamed of for my son’s floral garden wedding. It was simple, elegant and designed to fit me perfectly. Flora and her entire staff are patient,kind,caring and a pleasure to work with! The hardest part was knowing the dress was finished to perfection and I did not need anymore visits to her Boutique. (Until my next affair) Thank you Flora, you are Fabulous!
Reply from Flora on Madison
2025.06.21
Thank you so much Diane! It was our pleasure. Being a part of your process was very special for us. You look fabulous!
I had a great experience at Flora. They had a beautiful selection of elegant dresses. They listened to what I wanted and found the perfect dress. Excellent service with kind and savvy salespeople. Will go there for every event from now on. Ask for Flora, Toula, Mayara, and Deb! They are each fantastic.
Reply from Flora on Madison
2025.06.21
Thank you Jill! Stay beautiful.
Flora on Madison truly made me feel like a star! From the moment I walked into the boutique, everything was even more wonderful than I had hoped for. Flora has a real gift for making you feel seen, celebrated, and completely at ease. She helped me step into this milestone with so much confidence and joy — it wasn’t just about finding a dress, it was about embracing the moment. It never felt rushed or transactional — it felt personal, thoughtful, and special every step of the way.
A special shoutout to Deb Nations for her meticulous tailoring — she worked absolute magic on my gown. It looked like it was made just for me! I also want to mention Mayara, who was very kind and patient in the moments I interacted with her. The whole team at Flora on Madison goes above and beyond, with unmatched attention to detail, care, and expertise.
It was more than just finding a gown — it was marking one of the most beautiful moments of my life, celebrating my son’s wedding.
Reply from Flora on Madison
2025.06.21
Thank you Patrice. We are thrilled you had a great experince. Stay fabulous!
After 6 months of searching for a mob dress, my daughter found Flora on Madison and I was able to squeeze in an appointment on a Sunday afternoon. The selection of beautiful dresses was overwhelming, unique and just stunning! There were so many to choose from that I had to go back again to narrow it down. Flora and Mayara were extremely helpful throughout the whole process. Flora is a gem! It was a joy shop there and hope I have another occasion in my future to go back!
Reply from Flora on Madison
2025.06.21
Thank you Lynne!
I cannot say enough how AMAZING Flora and her team are. My future Mother-in-law felt so special and cared for. They were incredibly patient and kind, and Flora was so attentive. Go see her. You will not be disappointed, I promise! THE BEST!!!!
Reply from Flora on Madison
2025.06.21
Thank you Mindy!
I walked into Floras boutique and was welcomed by her and her staff & knew immediately I would be buying the dress for my sons wedding at the store. Flora personalizes your service & went above and beyond for me. My dress came out beautiful, she is a fabulous lady & her knowledge & style is great!! What a gem…
All the best with your business Flora.
Reply from Flora on Madison
2025.06.21
Thank you Lynne!
Flora is fabulous! Her keen eye for style and beauty helped me find the perfect mother of the bride dress for my daughter's wedding. The shop is filled with stunning gowns. If you want to shop with a best friend in the formal wear business, go to Flora!
Reply from Flora on Madison
2025.06.21
Thank you Elaine! Take 2.....Doing this again with you makes me so happy.
I had the absolute pleasure on meeting Flora in my search for a gown for my son's wedding. What a wonderful experience. Flora is lovely, kind and warm. The boutique is welcoming and very well curated. Flora has an excellent eye and very quickly determines what style of gown is the best for you. The range of dresses range in price and style, truly something for everyone. I have the utmost respect for Flora and will be visiting again and again. Best shopping experience !
Reply from Flora on Madison
2022.12.19
Dear Susan, it gives us much pleasure to know that you’ve chosen us to shop. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one.
Thanks again, and have a wonderful day.
Thanks again, and have a wonderful day.