Five Guys Reviews

andy min 2026.03.31

     

I had a very unpleasant experience today. I’m both a regular customer in this neighborhood and also work as an Uber Eats driver. Today, I went in to pick up an order and politely asked if I could use the restroom. I was told that Uber drivers are not allowed because they make the restroom dirty. This led to a bit of an argument, and I was ultimately told to leave and that I wouldn’t be given the order. The employee I spoke with was rude and dismissive, which made the situation even worse. It was extremely upsetting. You should understand that while I may come in as a delivery driver today, I could just as easily return tomorrow as a paying customer.

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Reply from Five Guys

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys

King Lama 2026.03.31

     

Why can’t food drivers use bathroom???? This store is the worst chain store .

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Reply from Five Guys

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys

Themelis Triantafillos 2026.03.25

     

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Reply from Five Guys

Thank you so much for being our customer!

Jordan Ocana 2026.03.25

     

They occasional mess up the order. But give no troubles to fix it. They take awhile to make the drinks and sometimes forget it. So will need patience when ordering here but i love the food and oreo milkshake here. Better than shake shack.

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Reply from Five Guys

Thank you for taking the time to review this location. We really appreciate it!


Thank you,

Five Guys

shanise lawrence 2026.03.18

     

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Reply from Five Guys

Thank you so much for being our customer!

Gia Manjgaladze 2026.03.17

     

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Reply from Five Guys

Thank you so much for being our customer!

Daniel Ilano 2026.02.21

     

They are not so bad, they can work on some improvements.

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raymond 2026.02.18

     

The big guy with a beard on expo is goofy, keeps getting orders and not putting them in the correct order and just letting it bunch up. This resulted in orders made randomly, not when they were placed. Because of this I waited for an hour just for my order which is ridiculous. What’s even more crazier when I brought up this issue, all they can say is you just have to wait and that it’s in the RANDOM pile of orders. The biggest slap in my face was when I was already 30 mins in waiting and the manager gave priority to a cops orders. Clearly they can start making your order if you already told them multiple times that you have been waiting for a while. I’ve worked in fast food for years so I know how it is and sympathize with them with how busy they are when a BOGO deal was offered today, but not doing the orders in a correct manner is ridiculous. But thank you to the guy who gave me free fries for waiting but the manager needs to teach how to make his expo person make everything in the correct order, not randomly SMH.

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Reply from Five Guys

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys

Edward 2026.02.18

     

Walked in and was told if I’m not there to pick up, ordering at the window is going to be a 45 minute wait. At 7:30pm on a Tuesday night is unacceptable.

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Reply from Five Guys

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys

alvin drown 2026.02.17

     

These guys don’t know what they are doing it’s a complete mess. No leadership and they don’t know how to multi manage anything

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Reply from Five Guys

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us.


Thank you ,
Five Guys

BrideofIAM 2026.01.26

     

I love this place. I just brought my elderly uncle and he LOVED IT! and couldn't stop talking about it.

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Reply from Five Guys 2026.01.26

Thank you for taking the time to review this location. We really appreciate it!


Thank you,

Five Guys

Rachel Lee 2026.01.18

     

Over the past few orders, there have been instances where ingredients were either omitted or incorrectly added to the burgers. During my most recent visit, I verified the order prior to departure and noted the absence of green peppers. Instead, jalapeños had been included, so they gave me green peppers in a separate container. Furthermore, the french fries were formerly served in paper cups. Currently, they are presented in paper bags, which has resulted in a change in their texture.

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JMK KILLAKAM 2026.01.09

     

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Shopz NYC 2026.01.08

     

The food cold and undercooked I don’t recommend to come here for lunch in addition they allow customers under substance inside .in addition went the interview was not be professional and was talk bad about customers in front them with their coworkers .

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Reply from Five Guys 2026.01.08

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys

Mark Paine 2026.01.07

     

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Reply from Five Guys 2026.01.07

Thank you so much for being our customer!

Noreen Guerinot 2025.12.24

     

Disappointing The burgers and service were good, however the fries were overcooked (almost burned) and the soda machine made our drinks undrinkable. The price was unreasonable for this level of quality.
Date of experience: 23 December, 2025

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Dahlia Anderson 2025.12.21

     

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Reply from Five Guys 2025.12.21

Thank you so much for being our customer!

Schniztler 2025.12.11

     

I love 5 guys , this location though was slacking. I ordered through grubhub. The patty was overcooked smh

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Reply from Five Guys 2025.12.11

Thank you for your rating. If you would like to provide us a more detailed experience, please contact us at https://www.fiveguys.com/contact-us

NICK 2025.12.07

     

Visited Five Guys on 12/6 at night and had a great experience. The staff was kind, welcoming, and made the visit pleasant, and the food was fresh and delicious.

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Reply from Five Guys 2025.12.07

Thank you for taking the time to review this location. We really appreciate it!


Thank you,

Five Guys

Xio Li 2025.11.29

     

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Reply from Five Guys 2025.11.29

Thank you so much for being our customer!