Five Guys

Five Guys Reviews

Good rating
     
4.1 | 802 reviews
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Five Guys
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Reviews

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4.1

| 802 total

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Rachel Lee
Rachel Lee 2026.01.18
     
Over the past few orders, there have been instances where ingredients were either omitted or incorrectly added to the burgers. During my most recent visit, I verified the order prior to departure and noted the absence of green peppers. Instead, jalapeños had been included, so they gave me green peppers in a separate container. Furthermore, the french fries were formerly served in paper cups. Currently, they are presented in paper bags, which has resulted in a change in their texture.
Shopz NYC
Shopz NYC 2026.01.08
     
The food cold and undercooked I don’t recommend to come here for lunch in addition they allow customers under substance inside .in addition went the interview was not be professional and was talk bad about customers in front them with their coworkers .
Reply from Five Guys 2026.01.08
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Mark Paine
Mark Paine 2026.01.07
     
Reply from Five Guys 2026.01.07
Thank you so much for being our customer!
Noreen Guerinot
Noreen Guerinot 2025.12.24
     
Disappointing The burgers and service were good, however the fries were overcooked (almost burned) and the soda machine made our drinks undrinkable. The price was unreasonable for this level of quality.
Date of experience: 23 December, 2025
Dahlia Anderson
Dahlia Anderson 2025.12.21
     
Reply from Five Guys 2025.12.21
Thank you so much for being our customer!
Schniztler
Schniztler 2025.12.11
     
I love 5 guys , this location though was slacking. I ordered through grubhub. The patty was overcooked smh
Reply from Five Guys 2025.12.11
Thank you for your rating. If you would like to provide us a more detailed experience, please contact us at https://www.fiveguys.com/contact-us
NICK
NICK 2025.12.07
     
Visited Five Guys on 12/6 at night and had a great experience. The staff was kind, welcoming, and made the visit pleasant, and the food was fresh and delicious.
Reply from Five Guys 2025.12.07
Thank you for taking the time to review this location. We really appreciate it!


Thank you,

Five Guys
Xio Li
Xio Li 2025.11.29
     
Reply from Five Guys 2025.11.29
Thank you so much for being our customer!
Young Kim
Young Kim 2025.11.18
     
Very delicious burgers for all customers!
Reply from Five Guys 2025.11.19
Thank you for taking the time to review this location. We really appreciate it!


Thank you,

Five Guys
phil Wang
phil Wang 2025.11.13
     
Reply from Five Guys 2025.11.14
Thank you so much for being our customer!
shadowship
shadowship 2025.10.19
     
I was here on friday 10/17 on my way home to get some frieds. The cashier had that pissed off and whatever type of looks on her. She was helping out the kitchen when I was telling her about there was no more ketchup in pump box, and she was unwilling to go to back to grab a bag and refill it, but she offere the package ones. The fries are way too oily since the paper bag was soaked with oil by the time I had gotten and I only ate a quarter of it. It was such waste of $9. the bathrooms had water and paper towers all over on the floor.
Reply from Five Guys 2025.10.19
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Alba Medina
Alba Medina 2025.10.06
     
Reply from Five Guys 2025.10.07
Thank you so much for being our customer!
Guims Toussaint
Guims Toussaint 2025.10.01
     
Reply from Five Guys 2025.10.02
Thank you for your rating. We appreciate the time you took to rate us!
B. P.
B. P. 2025.09.25
     
Wait-time for a little cheeseburger and little fries was 25 minutes, and the store wasn't busy. Fries came soft and flimsy. Burger was on point.
T Hobbs
T Hobbs 2025.09.25
     
Reply from Five Guys 2025.09.25
Thank you for your rating. We appreciate the time you took to rate us!
Oded Marcus
Oded Marcus 2025.09.11
     
Reply from Five Guys 2025.09.12
Thank you so much for being our customer!
Shimuraxkenshin
Shimuraxkenshin 2025.08.29
     
My first time going there and my last time tell me why a hamburger with grilled onions and mushrooms and a small drink cast 15 dollars. I was mind-blowed a small hamburger and small drink costed me half of my 20 dollars the food is A+ but the prices is to much times are hard and not always easy to get money if they could lower the prices a little bit it would be a lot better.
Reply from Five Guys 2025.08.30
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Damon Williams
Damon Williams 2025.08.23
     
Reply from Five Guys 2025.08.24
Thank you so much for being our customer!

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