Ferguson Bath Kitchen & Lighting Gallery Reviews

Bob Kobek 2026.05.07

     

Do NOT pay for 1 day shipping. I ordered product 7 days ago and have not yet received it. Get this, it is 1 day shipping from the day they send it to the shipper which can be several days from order. Then it is up to the shipper, which I am told, they have no control over. So, I am out the $$ without the product, Installer was there today (should have had ample time) and I get to shell out more $$ because of a false start. AND, I get to take another day from work - more $$. These are very expensive door knobs. C'mon Ferguson, you know home projects are on tight schedules.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2026.05.10

Hello Bob, thank you for reaching out. Our aim is to provide a seamless customer experience, so we are sorry to hear about the issues with delivery. Your satisfaction is very important to us, and we’d appreciate the chance to discuss this with you further. Please contact Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com. We hope we can regain your trust and confidence.

B Dobson 2025.10.15

     

One of the most beautiful showrooms in the country. They have everything, stellar staff, vignettes, and more!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2025.10.16

Thank you for taking the time to leave a positive review, B Dobson! Our goal is to delight every customer who walks through our doors. We look forward to seeing you again soon.

Robert Moses 2025.05.02

     

Ouch. Let's talk about the marketing 10/10. Let's talk about the install process: -999/10. That takes effort on all sides. Dudes show up and say "oh we don't usually install that way so we are not prepared". Fail. Rescheduled. Come back out with me $400 out in extra parts. "Oh sorry we are unprepared to do our job...install....bye" left the stove in the middle of the room blocking access (fire hazard much?). Would never recommend. Never heard from my sales bro after paying. Do not use Ferguson.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2025.05.05

Hi Robert, this is dissappointing to hear. We apologize for the issues and inconveniences you had experienced. We value our relationship with you. Please reach out to Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com with your contact information so we can further assist you. We hope you give us a chance to regain your trust and confidence.

Cindy Hosking 2025.03.06

     

We recently purchased a shower system from Ferguson for our shower renovation. Carlee Parham was extremely helpful, patient, kind, and professional. We highly recommend her customer sales service. Thanks Carlee!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2025.03.06

We appreciate your positive comments, Cindy. Thank you for your business and we will be sure to recognize Carlee and the team in Carmel who contributed to your wonderful experience.

Sara Rodgers 2025.01.21

     

As the Director of Client Experience at Gradison Design Build, I cannot speak highly enough about the exceptional support we receive from our Ferguson team! Diana, Nancy, BJ, and Julie-Anne consistently go above and beyond to ensure our clients are well taken care of. Their expertise in plumbing fixtures, appliances, and lighting is unmatched, and their dedication to excellence shines through every step of the process. From the swift turnaround of quotes for our estimating team to the personalized attention they provide to each client, the Ferguson team has become an integral part of creating seamless and enjoyable build experiences. We trust them whole-heartedly to help us deliver the highest quality results for our clients. Thank you for your unwavering commitment to excellence—it does not go unnoticed!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2025.01.22

That's what we like to hear, Sara! Our associates work hard every day to ensure progress is possible for our customers no matter the size of the job. Thank you for your business and for taking the time to write a positive review.

Kyle Gehres 2025.01.14

     

WARNING to anyone who uses them for a home build. Their 1-year warranty initiates once products our installed. So if you move in 8 months after installation, your warranty will only last 4 months (which happened to us). If you are stuck with bad products, expect to pay. Complain a lot earlier in your move.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2025.01.15

Hello Kyle, thank you for reaching out. Our aim is to provide a seamless customer experience, so we are sorry to hear about the issue with the warranty. Your satisfaction is very important to us, please reach out to Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com with your contact information so we can further assist you. Your feedback is invaluable as we continually strive to improve our services. We hope to serve you better in the future.

Scott Goudy 2025.01.04

     

What a great group of people who work there and help make A dream come true

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2025.01.08

We appreciate your positive comments, Scott. Thank you for your business and we will be sure to recognize our team in Carmel who contributed to your wonderful experience.

Tyler Sanford 2024.11.14

     

I worked with Stephanie and Brittany on a custom cabinet project over the last few weeks and I couldn’t be happier. They both were very proactive throughout the process, helping with last minute details that I may have forgot to cover until the day before the cabinets were delivered. Stephanie was great while designing and ordering our cabinets - she was able to answer all of my questions and provide great ideas for parts of the project that we didn’t have a plan for.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.11.14

Thank you for the great review and for your loyalty to Ferguson, Tyler. We pride ourselves in providing world-class customer service to all customers and are happy to hear that we provided you with just that. We appreciate your business and look forward to seeing you again soon.

Anthony Johnson 2024.10.29

     

Nice selection of lighting fixtures

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.10.31

Anthony, we are happy to hear that you like our location. Thank you for leaving a positive review, and we hope to see you again soon.

Lisa Lanham 2024.08.28

     

Tracey Dunville, inside sales associate, went out of her way--way beyond--to assist me in purchases made in 2018 (!) She had to dig to locate my original invoice because I mistakenly provided the wrong contractor, researched means to address my situation, and provided me with multiple resources requiring several emails. Tracey is professional, knowledgable, and, even, humorous.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.08.28

Lisa, thank you for the 5-star review. We are happy to hear that you received the information you needed, along with great customer service. We look forward to seeing you again soon here.

Scott Hoppel 2024.08.08

     

Not sure the point of having a location / showroom if they won't order anything for you.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.08.15

Thank you for sharing your feedback, Scott. We always want our customers to leave with a positive shopping experience. I would like to know if you have ideas of how we could have done better. If so, please reach out to me at Natalie.Gertiser@ferguson.com.

Mike Maenhout 2024.07.13

     

Belle Couperthwaite was our showroom consultant and she did a tremendous job helping us with our selections for plumbing fixtures, ceiling fans, lighting, and major appliances. She took the time to understand what our vision was with our custom build, and helped guide us to exactly what we envisioned. She is very knowledgeable and has a great personality. A pleasure to work with.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.07.15

Mike, thank you for the 5-star review. We are happy to hear that you received the information you needed, along with great customer service. We look forward to seeing you again soon here.

Matt Tucker 2024.04.16

     

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.04.16

Thanks for the 5-star review of our Carmel Location, Matt; we appreciate it!

Zoi Simopoulos 2024.04.02

     

Excellent customer service Jeremy, one of the managers was super accommodating and made a bad situation. Better!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.04.02

We're glad to hear that you had a positive experience with our customer service and that Jeremy was able to assist you. It's always our goal to turn around any situation for the better. Thank you for your kind words and 5-star rating!

Stephanie Larmor 2024.03.25

     

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.03.25

Thanks for the 5-star review of our Carmel Location, Stephanie; we appreciate it!

Alina Gorelik 2024.03.05

     

I have been very pleased with my experience working with Julie-Anne Bignal in Carmel, IN location for our bathroom remodel. She was very knowledgeable, attentive, and patient. Julie-Anne was always available to help with my design questions, patient with my uncertainty on shower heads and trim selections, and was able to assist with a quick replacement of my previous order. I am happy to continue working with Ferguson and Julie-Anne in the near future.

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.03.05

Alina, we're so glad to hear about your positive experience with Julie-Anne at our Carmel, IN location! It's wonderful to know that her knowledge and patience were helpful during your bathroom remodel. We look forward to assisting you with your future projects.

Teresa D 2024.01.09

     

Stephanie Wabnitz my Showroom Consultant at the Carmel Indiana location made my Master bath remodel a dream! Her assistance with all the fixtures needed as well as a soaking tub was very professional. The tub I had chosen turns out was to large once the bathroom progressed and when I contacted her she assisted me in returning the tub and sending me out a new one that was the correct size. I would give her 5 Stars and highly recommend her for anyone looking for an consultant !!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2024.01.09

Thanks, Teresa. We are pleased to hear our team was able to help customers like you at our showroom. We hope to continue to get you what you need. See you next time.

Patrick Murphy 2023.10.30

     

Nic was very patient with many helpful suggestions!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2023.10.30

Thank you, Patrick, for sharing = the great customer service we provided you here at our location. We look forward to seeing you again soon.

PaulMary Owen 2023.10.27

     

Thanks for such great service and support! Fantastic people who really care for their clients! Awesome selection of quality products! Keep it up!

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Reply from Ferguson Bath Kitchen & Lighting Gallery 2023.10.30

Thank you for the positive review of our location, Paul. We are happy to hear that our team provided you with a great experience and that you can always find the product you need. We hope to see you again soon.

Tina Dahl 2023.10.26

     

I’ve been working with Dillon on cabinets and Nancy for lighting/plumbing. It has been the best experience with both of them. They are very knowledgeable, very responsive and always willing to go the extra mile. It’s a very beautiful showroom with so many different items on display that it makes the design process so much easier. I highly recommend working with Ferguson for any project you might have!

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