Verified Company
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.08.22
Thanks for the positive review. We appreciate it!
Purchased 2 allegedly in-stock refrigerators at the showroom. They were unable to deliver these for over 6 weeks due to a combination of poor communication from salespeople I worked with and lack of availability of delivery options. The most frustrating part is I specifically chose in stock options to expedite the process and it was not conveyed to me at time of purchase how long the delivery turnaround was actually taking.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.08.20
Hi, Tamara! Please accept our apologies for the unexpected delivery delays and the communication gaps you experienced. We have shared your feedback with our internal team to ensure our scheduling and availability updates are completely accurate moving forward. We appreciate your patience and invite you to reach out to us directly so we can address this matter with you. Please contact Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com. We hope we can regain your trust and confidence.
Great
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.07.31
Thank you for the positive review, Joe. We think you’re great, too!
I can't say enough great things about the customer service I received from Michael at Ferguson Home. I recently purchased a beverage fridge and realized I needed to exchange it for the same model with a different configuration. Unfortunately, I no longer had the original box and was initially told that returns and exchanges would not be accepted without it.
Michael went above and beyond to find a solution. He took the time to work through the situation, arranged for the exchange, and coordinated for Ferguson to pickup the original fridge directly from my home. What started out as a stressful situation turned into a positive experience because of his dedication and willingness to help.
Exceptional customer service like this is hard to find. Michael truly exceeded my expectations, and because of him, I will absolutely continue to shop at Ferguson Home. Thank you, Michael.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.07.27
Hi Kathryn, thank you for your feedback. We're glad to hear about your positive experience with our team. We take great pride in ensuring our customers receive the best service possible, and your kind words affirm our efforts. We appreciate your business and look forward to serving you again soon.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.07.13
Thank you for taking the time to leave a positive review! We appreciate your business.
David Laycock is extremely helpful, knowledgeable, quick to respond to any questions. It has been a pleasure working with him on all of my projects . I look forward to working with him on future projects.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.07.30
Kathy, thank you for sharing about the 5-star experience you had with us here at our location. We pride ourselves on our knowledgeable, friendly, and helpful associates, like David, who go above and beyond to help with all your plumbing needs. We hope to see you again soon.
Beautiful show room, excellent customer service, and amazing products!
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.06.10
Thanks for sharing your great experience, Kristine!
One of our clients recently used Ferguson Home at the Indiana Design Center in Carmel and both our project manager and client were most pleased-especially with Stephanie and Les! Thanks for being a great place for our clients to go!
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.06.03
We appreciate your positive comments, Zach. Thank you for your business and we will be sure to recognize Stephanie and Les who contributed to your wonderful experience.
Do NOT pay for 1 day shipping. I ordered product 7 days ago and have not yet received it.
Get this, it is 1 day shipping from the day they send it to the shipper which can be several days from order. Then it is up to the shipper, which I am told, they have no control over. So, I am out the $$ without the product, Installer was there today (should have had ample time) and I get to shell out more $$ because of a false start. AND, I get to take another day from work - more $$.
These are very expensive door knobs.
C'mon Ferguson, you know home projects are on tight schedules.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2026.05.10
Hello Bob, thank you for reaching out. Our aim is to provide a seamless customer experience, so we are sorry to hear about the issues with delivery. Your satisfaction is very important to us, and we’d appreciate the chance to discuss this with you further. Please contact Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com. We hope we can regain your trust and confidence.
One of the most beautiful showrooms in the country. They have everything, stellar staff, vignettes, and more!
Reply from Ferguson Bath Kitchen & Lighting Gallery
2025.10.16
Thank you for taking the time to leave a positive review, B Dobson! Our goal is to delight every customer who walks through our doors. We look forward to seeing you again soon.
Ouch. Let's talk about the marketing 10/10. Let's talk about the install process: -999/10. That takes effort on all sides. Dudes show up and say "oh we don't usually install that way so we are not prepared". Fail. Rescheduled. Come back out with me $400 out in extra parts. "Oh sorry we are unprepared to do our job...install....bye" left the stove in the middle of the room blocking access (fire hazard much?). Would never recommend. Never heard from my sales bro after paying. Do not use Ferguson.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2025.05.05
Hi Robert, this is dissappointing to hear. We apologize for the issues and inconveniences you had experienced. We value our relationship with you. Please reach out to Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com with your contact information so we can further assist you. We hope you give us a chance to regain your trust and confidence.
We recently purchased a shower system from Ferguson for our shower renovation. Carlee Parham was extremely helpful, patient, kind, and professional. We highly recommend her customer sales service. Thanks Carlee!
Reply from Ferguson Bath Kitchen & Lighting Gallery
2025.03.06
We appreciate your positive comments, Cindy. Thank you for your business and we will be sure to recognize Carlee and the team in Carmel who contributed to your wonderful experience.
As the Director of Client Experience at Gradison Design Build, I cannot speak highly enough about the exceptional support we receive from our Ferguson team! Diana, Nancy, BJ, and Julie-Anne consistently go above and beyond to ensure our clients are well taken care of. Their expertise in plumbing fixtures, appliances, and lighting is unmatched, and their dedication to excellence shines through every step of the process.
From the swift turnaround of quotes for our estimating team to the personalized attention they provide to each client, the Ferguson team has become an integral part of creating seamless and enjoyable build experiences. We trust them whole-heartedly to help us deliver the highest quality results for our clients. Thank you for your unwavering commitment to excellence—it does not go unnoticed!
Reply from Ferguson Bath Kitchen & Lighting Gallery
2025.01.22
That's what we like to hear, Sara! Our associates work hard every day to ensure progress is possible for our customers no matter the size of the job. Thank you for your business and for taking the time to write a positive review.
WARNING to anyone who uses them for a home build. Their 1-year warranty initiates once products our installed. So if you move in 8 months after installation, your warranty will only last 4 months (which happened to us). If you are stuck with bad products, expect to pay. Complain a lot earlier in your move.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2025.01.15
Hello Kyle, thank you for reaching out. Our aim is to provide a seamless customer experience, so we are sorry to hear about the issue with the warranty. Your satisfaction is very important to us, please reach out to Natalie Gertiser, Branch Manager, at Natalie.Gertiser@ferguson.com with your contact information so we can further assist you. Your feedback is invaluable as we continually strive to improve our services. We hope to serve you better in the future.
What a great group of people who work there and help make A dream come true
Reply from Ferguson Bath Kitchen & Lighting Gallery
2025.01.08
We appreciate your positive comments, Scott. Thank you for your business and we will be sure to recognize our team in Carmel who contributed to your wonderful experience.
I worked with Stephanie and Brittany on a custom cabinet project over the last few weeks and I couldn’t be happier. They both were very proactive throughout the process, helping with last minute details that I may have forgot to cover until the day before the cabinets were delivered. Stephanie was great while designing and ordering our cabinets - she was able to answer all of my questions and provide great ideas for parts of the project that we didn’t have a plan for.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2024.11.14
Thank you for the great review and for your loyalty to Ferguson, Tyler. We pride ourselves in providing world-class customer service to all customers and are happy to hear that we provided you with just that. We appreciate your business and look forward to seeing you again soon.
Nice selection of lighting fixtures
Reply from Ferguson Bath Kitchen & Lighting Gallery
2024.10.31
Anthony, we are happy to hear that you like our location. Thank you for leaving a positive review, and we hope to see you again soon.
Tracey Dunville, inside sales associate, went out of her way--way beyond--to assist me in purchases made in 2018 (!) She had to dig to locate my original invoice because I mistakenly provided the wrong contractor, researched means to address my situation, and provided me with multiple resources requiring several emails. Tracey is professional, knowledgable, and, even, humorous.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2024.08.28
Lisa, thank you for the 5-star review. We are happy to hear that you received the information you needed, along with great customer service. We look forward to seeing you again soon here.
Not sure the point of having a location / showroom if they won't order anything for you.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2024.08.15
Thank you for sharing your feedback, Scott. We always want our customers to leave with a positive shopping experience. I would like to know if you have ideas of how we could have done better. If so, please reach out to me at Natalie.Gertiser@ferguson.com.
Belle Couperthwaite was our showroom consultant and she did a tremendous job helping us with our selections for plumbing fixtures, ceiling fans, lighting, and major appliances. She took the time to understand what our vision was with our custom build, and helped guide us to exactly what we envisioned. She is very knowledgeable and has a great personality. A pleasure to work with.
Reply from Ferguson Bath Kitchen & Lighting Gallery
2024.07.15
Mike, thank you for the 5-star review. We are happy to hear that you received the information you needed, along with great customer service. We look forward to seeing you again soon here.