Reply from Ferguson Bath Kitchen & Lighting Gallery2023-09-12
Grant, thank you for taking the time to share your feedback regarding your recent visit with us here. We strive to provide all our customers with a first-class experience throughout the whole process, including open lines of communication and proper installation. This matter is very serious to me, I would like to speak with you at your earliest availability to learn more about your order and installation so that we can make this right. Please contact me directly at Natalie.Gertiser@ferguson.com.
Personal is professional and a pleasure to work with
Reply from Ferguson Bath Kitchen & Lighting Gallery2023-08-10
Thank you, Kevin, for sharing about the great customer service we provided you here at our location. We look forward to seeing you again soon.
Our remodel project was in the planning stages for approximately 3 years and Nancy Boor of Ferguson there in Carmel was with us every step of the way. Now that the project is underway we're realizing the benefit of having Nancy's expertise & involvement early on. Just the Best. Thanks Nancy and the rest of the Ferguson Team.
Reply from Ferguson Bath Kitchen & Lighting Gallery2023-07-24
We appreciate your positive comments, Todd. Thank you for your business and we will be sure to recognize Nancy and the team in Carmel who contributed to your wonderful experience.
Fantastic!! We have been working with Nancy Boor for more than a year, and we could not have gotten through the renovation selection process without her help and expertise. She made this whole process SO much easier. If you need the BEST Ferguson Sales Consultant, call Nancy today and book your appointment. You will NOT be sorry! She's fantastic!!
Reply from Ferguson Bath Kitchen & Lighting Gallery2023-03-23
Marylinn, thank you for sharing with us the 5-star experience you had with us here at our location. We pride ourselves on our knowledgeable, friendly, and helpful associates, like Nancy, who loves to go above and beyond to help with all your project needs. We hope to see you again soon.
This is the second time I have worked with Ferguson for a bathroom remodel. Both times, it has been
seamless, enjoyable and a perfect experience. They listen to your needs, provide you with options and everything arrives in a quick timeframe and in perfect condition. An added bonus! I will always shop with them first.
Reply from Ferguson Bath Kitchen & Lighting Gallery2023-02-09
Thanks for the great review of our Carmel Location; we appreciate your business and look forward to seeing you again soon!
Ferguson is our go to for all our lighting, plumbing, electrical and appliance needs. They are a key part in our success with our clients. A 1-stop shop! Yumi is our consultant, Kelsey is our scheduler, Diana is our account manager. We couldn't be more pleased with our Ferguson team!
Reply from Ferguson Bath Kitchen & Lighting Gallery2023-01-31
We are pleased to hear our team is able to help customers like you at our Carmel Location. We hope to continue to get you what you need. See you next time.
I walked into this beautiful showroom and walked through the bathroom area 3x, past 3 or 4 employees....multiple times. Not a single one said hello or even looked up at me.....as I walked out the door didn't get even as much as a have a good day or goodbye.....obviously they don't need my money.
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-12-30
Hi Bethany, thank you for your feedback regarding your recent experience with us. Providing excellent customer service is our priority and it’s clear in this instance we missed the mark and we did not give you the service you deserve. Please accept my apologies for what you experienced, I’d appreciate the chance to discuss your project needs and make sure that your questions are answered. Please contact me directly at Natalie.Gertiser@ferguson.com. I look forward to speaking with you.
Great selection to choose from and the staff was very knowledgeable friendly and professional. Jacob was awesome
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-11-29
Hello, Bonnie. That’s what we like to hear! At Ferguson, we believe every job should have the right part, and we’re glad to hear you found the part you needed from our comprehensive inventory. Also, it’s great to hear that our knowledgeable associates provided you with a pleasant and informative assistance. Thank you for your business and for taking the time to leave a positive review.
Was greeted when we entered but everyone was too busy or uninterested in assisting us with our questions. Must be for the trades.
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-11-08
Thank you for sharing about your recent visit, James. We always want our customers to leave with a positive shopping experience. Your feedback helps us to improve our showrooms, and we appreciate you letting us know this occurred. If there is anything we can do to improve your satisfaction at this time, please send me your contact information at: Natalie.Gertiser@ferguson.com, and I’ll look into it ASAP.
Nancy Boor was a pleasure to work with from the beginning of our project. Was very patient with changes to our order. And KNOWS her lighting. Grateful to have collaborated with her.
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-10-16
Tiffany, thank you for sharing with us the 5-star experience you had with us here at our location. We pride ourselves on our knowledgeable, friendly, and helpful associates, like Nancy, who loves to go above and beyond to help with all your project needs. We hope to see you again soon.
Excellent experience with Ferguson. I bough a kitchen sink and it arrived at my house broken. I was able to speak with an actual human being , locally based, that spoke proper English (amazing how that's a rarity these days). He handled my situation promptly and I had a replacement delivered in 24 hours. Great customer service!
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-07-21
Mark, thank you for providing us with your great review. We hate to see any products damaged in shipping, but we are glad that our team was able to assist with a quick replacement to ensure that you received the quality product you deserve. We hope to see you again soon.
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-05-30
Hi John, thank you for the positive review. We look forward to seeing you again soon at our Ferguson Bath, Kitchen & Lighting Gallery in Carmel, IN.
Custom home building and Covid what a terrible combination! Shortage of materials and the lack of personalized service everywhere made the process nearly impossible. I want to thank Ferugson and Staff for timely shipping and delivery of our entire plumbing order. Nick was super helpful guiding me through selections. We are so pleased with all products. Anyone considering mega box stores for remodel or new construction items needs to shop Ferugson.
I am a client forever. Thank you
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-04-12
Rhonda, thank you for the positive recommendation for us at this location. We pride ourselves in our knowledgeable associates who enjoy helping with home projects such as yours. We would love to see pictures if you get a chance and hope to see you again soon for your next DIY project.
I've received so much help from Jacob at the Carmel location. I would highly recommend!! He has helped me order door knobs, cabinet pulls, lighting and has always been quick to provide a response when I have called or emailed.
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-01-11
Thank you, Amy, for the wonderful review and recommendation. We love to hear that Jacob was able to assist with all of your knob, cabinet, and lighting needs and that you received open lines of communication from start to finish. We hope to see you again soon.
Incedible selections and displays.. Mike Haase is amazing to work with: attentive, knowledgeable, professional and kind. Thank you Mike for making the process so enjoyable for me!!
Reply from Ferguson Bath Kitchen & Lighting Gallery2022-02-01
Thanks, Ashley. We are pleased to hear that Mike provided you with attentive, knowledgeable, professional, and kind service and that you enjoyed our incredible selections and displays. We appreciate your business and look forward to seeing you next time.
Reply from Ferguson Bath Kitchen & Lighting Gallery2021-12-30
Thank you for the five-star review. We look forward to seeing you again soon at our Carmel Showroom.
I get the most attention...the best advice & design help and the most thorough service from Ferguson's!
I am a general contractor offering design build remodeling in kitchens bathrooms and basements. I have used my Ferguson's designer and staff for the past 7 years and they have given me top notch service! (I've been doing this for 42 years...so I know what I am talking about!). Thanks, Ferguson s for all you do for All Phase Group Inc.