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Reviews ( 1256 )
Dayanara Navarro
2024.07.24
Definitely I was not expecting to get that scare. It was all dark and that freaks me out
That’s great to know Dayanara! Thank you for your review it really helps us 🧛🏻♀️👻🧟♂️
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Tatiana C
2024.07.23
I booked online as the description on the website had 2 options - a truly scary one with actors and a family friendly "fun" one. However, when we arrived we were told that during school holidays they run only scary ones. We entered the room to start the activity, it went dark and within 10 seconds my 7 year old daughter screamed and cried that she wanted to get out. So we left. No refund was offered. Note, I saw a few groups were leaving while we were waiting and everyone was quite happy and excited saying that it was fun. So it might be fun for older kids. I wish the website was clear that during school holidays there won't be an option suitable for younger kids.
Hi Tatiana C,
We are sorry - you're right. We need to make it clearer on our homepage that the automated haunted tour is not currently running, as its peak season/school holidays for us here. We only run our popular live horror show during this time. We will address this and make changes on our website.
Please email me at queenstown@fearfactory.co.nz so we can discuss further the issues you’ve raised
Kind Regards,
Simon
Fear Factory Queenstown
Aman Kapoor
2024.07.22
Aman thank you for the stars! 👻
Khem Koroi
2024.07.18
Thanks Khem! 👻🧟♂️
Jason Sanders
2024.07.15
Really good experience. My now 8 year old son had been wanting to visit since he saw the place two years ago as a 6 year old.
Having visited at the weekend our now old enough son was full of excitement and fear upon entering. It ticked all of the boxes!!
He came away proud to have completed it, with great memories of the whole thing.
Would recommend.
Jason thank you so much for your review! We’re so pleased you and your son enjoyed your visit and it’s wonderful to hear how proud he was.
Lots of people Chicken Out in our haunted hallways so please give him our congratulations too! 🎉💪
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T H
2024.07.14
Not what i expected, overpriced IMO for a less than 5minute walk through, we didn’t get to see where the scare was! Left disappointed wouldn’t return or recommend.
Hi TH, we’re sorry to hear we didn’t meet your expectations. Our haunted house is based on the dark, with light tricks and jump scares rather than employing more straightforward visual scares.
You must have moved through the attraction at supersonic speed to complete the maze in that time. Most groups take approximately 15 mins.
Thank you for visiting, we hope you’ll give us an opportunity to redeem ourselves one day.
Regards,
The Fear Factory Team
Mark Homan
2024.07.13
I visited with my 11 year old daughter on Saturday 13 July at about 530pm. The reception staff were awesome and really set the scene for us. The house really is scary; well done to the actors inside for making us scream! Be brave, don't chicken out!
Mark, thank you so much for your great review we are so pleased to know you enjoyed your visit! And your kind words about our staff made our day! 🧟♂️🧛🏻♀️
Marga Morrissey
2024.07.12
I don't scare easily, and I was absolutely terrified the entire time I was here! I hid behind my mates the whole time, would definitely recommend this spot when the weather isn't great!
Brilliant! Thank you Marga we’re so pleased you had a good scare! 👻
James S
2024.07.12
Verified
So much fun, and scary.
Such a fun experience. Thought it wouldn’t make me scared, but it did. The kids loved the whole thing, it is fun to be scared.
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Tyler Gallagher
2024.07.10
Don't underestimate fear factory my brother's friend cried lol
Haha Tyler that’s great to hear- thank you! 👻🧟♂️
Brodie R
2024.07.03
Verified
A Must Go
Place was super duper scary absolutely S H A T myself way better then spookers and left terrified 10/10 horror experience
Billy B
2024.07.03
Verified
Better then spookers
Awesome experience definitely exceeded my expectations. Nearly S H A T ourselves walking through. Would definitely recommed.
Navigator36084589152
2024.07.02
Verified
Great fun
The live actor was awesome and the staff were lovely and really helpful. Great experience and fun little activity to fill the gaps in our Queenstown trip
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NBathis76
2024.06.19
Verified
Fun, scary experience. Worth going if you like a scare
My family and I walked through the fear factory and found it fun and scary. Mostly jump scares by the live actors. I don’t think a self guided tour would compare at all. Went pretty quick (10-15mins). Worth the experience
Willow Salam
2024.06.18
it was so scary my friend genuinely peed herself and when we got out we all collapsed to the floor. not for the faint hearted. 11/10 😁
Awesome Willow! Thank you so much for your great review 👻
l vdezq l
2024.06.16
Amazing experience a definite must do and amazing staff and actors really a horrifying but fun experience
Thanks so much I vdezq I 👻! We’re so pleased you had a great time 🧟♂️
Briony Martin
2024.06.16
Verified
So scary… SO much fun
So much fun! Took a group of 11/12 year old girls for a birthday party day trip to Queenstown today and it was the highlight of everybody’s day! So scary… but so much fun. Helpful staff who went out of their way to make our experience the best it could possibly be. Highly recommend! A must do in Queenstown 🙌🏻
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Ryan Andersen
2024.06.14
This is more a dark maze than a haunted house. I think there was only two actors in the maze going from place to place. If you are afraid of the dark you might like it. If you want to see haunted actors I would avoid this place. The coolest thing was they have a good camera system to track you and see your videos at the end.
Hello Ryan thanks for your feedback. We’re sorry to hear our attraction wasn’t what you were expecting.
Fear Factory is based in the gothic tradition of haunted houses, and the dark (and that which lurks in the shadows!) is an integral part of that genre.
It is the unexpected - and our customers imagination! - that makes for such a unique experience.
Thanks for supporting our family business.
Savannah Jackson
2024.06.13
I loved Fear Factory! I didn’t really know what to expect, but I really enjoyed it.
The staff there were so friendly and courteous… Tilly and Lucia in particular were really sweet and nice… despite their scary makeup! Lol
I got so scared going through it… wayyy more than I expected. My adrenaline levels were so much higher doing this than even on the Shotover Jet!
I highly recommend it. I’ve read through some of these other reviews… I think some people are quite immature in their bad reviews. This place is what you would expect… it’s a scary, fear factory! They are going to scare you. But you need to follow the directions and go through it in the right order.
The staff do an awesome job… they have to manage all sorts of different groups. If you and your group act like immature children, then don’t complain when the staff have to reprimand you or even end the experience early.
Act responsibly and you’ll have a fabulous time!
Thank you for your review Savannah 👻
Gareth B
2024.06.13
Verified
Fantastically frightening
I visited the Fear Factory with my three children. The whole family was shaking with fright at the end of the visit. Tilly and Lucia did an excellent job. If you’re looking for something to do with the family in Queenstown, I highly recommend the Fear Factory.