Verified Company
Wish I could give zero. I’m so disappointed, I have had movers the past four times that I’ve moved and I’ve never had such a terrible experience. I moved from a 2 bedroom apartment on the 3rd floor to a new place on the second floor. We had two guys one truck in three hours. Which I was quoted as being enough for the move. They literally moved one bed, 2 TVs, one small desk, and 2 coffee tables. And I was charged $522. They came inside the house and complained for 15 minutes about how many flights upstairs they were gonna have to go up, while the second guy mumbled how pissed he was about my dog coming to say hi to him. Then he complained about us having a low budget, I’m still unsure where he got the idea that I had a low budget in the first place. He explained to us how we might not be able to afford for it to go over time, very insulting. I had to tell him enough already let’s get started. Then they proceeded to take 10 minutes per load down to the truck from my apartment. There was more than enough time to move my entire apartment.
When we called the office to complain we were told basically be happy we didn’t have to pay the $600 we were quoted. SMH very disappointing.
I still have to get a truck and I have to have my friends come and help me move the rest of my apartment. There is probably 98% of my 2 bedroom apartment left to move. This is completely unbelievable for $522.00.
**UPDATE***
I’m going to start by saying, this was the worst I have ever been treated by a professional company in my entire life. This company treated me like I was trash, they threatened me, made up lies about me and tried to make me remove this review and put a better one on. They threatened that they would not repair the TV that they broke unless I removed my negative review. When I refused the attack blew up from there. If you cannot tell from their response, they made no effort to do anything to fix the mistakes that they made, what does it matter if my mom was paying for the move it’s none of their business. They just were completely unprofessional, I have the entire situation on video my dog was never aggressive to them for one second, they knew there were stairs that was told to them ahead of time.
As you can see from the company’s response they acted as if fixing the mistakes they made were some how a favor they did for me. And by no means have they made anything right. I’m stuck with a damaged 65 inch Samsung smart TV, scratched hardwood floors, a broken bookshelf, and I’ve yet to be able to flip right side up the two bookshelf’s that they left upside down. I could post on here screenshots of our conversation, but I’m going to leave it at this. Do not hire this company. They are terrible. Their people are terrible. They will not fix your stuff if they break it and that is just unbelievable to me. All said and done after tips and paying for the hours I paid $745 AND THEY STILL DID NOT MOVE MY STUFF COMPLETELY.
Reply from Fatboy Slims Moving Company
2025.09.14
Thank you for your feedback. We always strive to provide the best service possible, and we understand that moving can be a stressful experience for everyone involved. During this particular move, our team faced some unexpected challenges, including a dog on the property that displayed aggressive behavior, which understandably made our mover feel unsafe and hesitant to continue working in the home. Safety is always our top priority.
In addition to this, we worked within the three-hour time frame requested by the client's mother, who was paying for the service, and made every effort to manage the physical challenges of the apartment's layout, including stairs on both sides. The client's mother showed appreciation by generously tipping our crew and apologizing for the difficulties they faced during the move.
After receiving the review, we took immediate action to resolve the situation by sending a second crew the very next morning, free of charge, and providing an additional two hours of moving services at no cost. All five of our movers, including the initial team, reported similar challenges during the move.
We are committed to providing the best possible experience for every customer and are sorry if this particular move did not meet your expectations. We encourage direct communication with us to address any concerns and ensure a positive resolution.
In addition to this, we worked within the three-hour time frame requested by the client's mother, who was paying for the service, and made every effort to manage the physical challenges of the apartment's layout, including stairs on both sides. The client's mother showed appreciation by generously tipping our crew and apologizing for the difficulties they faced during the move.
After receiving the review, we took immediate action to resolve the situation by sending a second crew the very next morning, free of charge, and providing an additional two hours of moving services at no cost. All five of our movers, including the initial team, reported similar challenges during the move.
We are committed to providing the best possible experience for every customer and are sorry if this particular move did not meet your expectations. We encourage direct communication with us to address any concerns and ensure a positive resolution.
