Fast Response Plumbers Ltd Reviews

Fast Response Plumbers Ltd Reviews

4.5

Excellent - based on 536 reviews

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Reviews (343)
Sophie-May Lobley
Sophie-May Lobley
2024-02-13
Very efficient service thank you!
Reply from Fast Response Plumbers Ltd 2024-02-14
Sophie-May thanks, the whole Fast Response team was thrilled to hear your feedback.
ColH-9
ColH-9
2024-02-12
The Fast Response team attended two jobs The Fast Response team attended two jobs. One quite difficult replacement of a leaking pipe was fixed without any fuss, particularly as it was 20 ft up on an outdoor pipe. The second job requires a new kitchen tap. The engineer explained and showed me the problem, so I understood we need a new tap and have ordered one. They will come back to complete the job
Ian Mansfield
Ian Mansfield
2024-02-10
Efficient, thorough and professional in his work. Would certainly use again.
Reply from Fast Response Plumbers Ltd 2024-02-11
Thank you, Ian, for sharing your experience with us. It's great to hear that we did a good job, were thorough, and most importantly that you would use us again.
Fay Clancy
Fay Clancy
2024-02-01
Excellent service provided! Did a thorough job in identifying and fixing the issue quickly and were very professional and friendly. I will certainly use Fast Response again and would recommend them to others.
Reply from Fast Response Plumbers Ltd 2024-02-03
Thank you, Caroline, for sharing your experience with us. It's great to hear that the engineer was efficient and left you with a positive experience. Also, that you would use us again.
Simone Owen-thomas
Simone Owen-thomas
2024-01-30
Matt Terry
Matt Terry
2024-01-30
If you want to be charged a fortune, diagnosed the wrong fault, and 'fix' the problem for only a few hours then these are your guys! I was charged £250 for an emergency call out where I was told the heating system was sludged up and the boiler needed changing. The engineer drained the system and got it working, only for it to not work again the following morning. Fast Response were at least willing to send the engineer again for free, but the same problem was diagnosed. Needless to say they were happy to quote for a new boiler installation. The following day we sent a plumber we trusted who correctly diagnosed a faulty 3 port valve (nothing to do with sludge or the age of the boiler), replaced the part for a nominal fee and all is working perfectly again.
Reply from Fast Response Plumbers Ltd 2024-01-30
Thank you for sharing your feedback. We would like to address some points. Firstly, we only charged £213.60 and we never said we fixed your boiler. We explained that we got the boiler working for now, but we cannot say how long for, as the system was full of sludge, as the system was old and had years of neglect. That is what had caused the three-port valve to stop working. Our decision not to change the three-port valve was driven by the consideration of providing you with a lasting solution. Replacing the valve alone might have provided a temporary fix, but the underlying issue of sludge within the system would have persisted, leading to recurring problems in the future. We are committed to finding the most suitable and lasting solutions for our customers. We apologize if our communication did not adequately convey the reasoning behind our recommendations. We value your feedback and will use it to improve our communication processes.
ColinH-750
ColinH-750
2024-01-22
Without fuss,Fixed without any fuss The Fast Response team attended two jobs. One quite difficult replacement of a leaking pipe was fixed without any fuss, particularly as it was 20 ft up on an outdoor pipe. The second job requires a new kitchen tap. The engineer explained and showed me the problem, so I understood we need a new tap and have ordered one. They will come back to complete the job.
R Labi
R Labi
2023-12-28
Reply from Fast Response Plumbers Ltd 2024-01-02
Thanks, for the 5-star rating
adam geddes
adam geddes
2023-12-21
Another fantastic experience with FRP recently. Been using them for 5 years. Absolutely trustworthy and professional. As a landlord, the peace of mind they provide is priceless. Great with the tenants too. Highly recommended.
Reply from Fast Response Plumbers Ltd 2024-01-02
Thanks a lot, Adam, for the 5-star rating and the great comments. We strive to give our customers a great experience and glad this comes across. Also, thank you for the recommendation.
Jasmyn de Vien
Jasmyn de Vien
2023-12-02
I called late on Friday afternoon and dealt with Rob who, despite it clearly being busy (I could hear another phone ringing in the background and was briefly put on hold), was friendly, polite and tried to get my problem in the books ASAP. While he tried to squeeze me in on Friday, I assured him on the call that it could wait until Saturday. So, Adrian came around today (Saturday) and got me sorted in about an hour (with a courtesy call from Rob ahead of time to give a timeframe and then again when Adrian was roughly 30 mins away). Adrian was courteous, polite and friendly - a really good air about him (as a single woman living on my own, it can always be intimidating to have a workman come in but it was clear right off the bat that Adrian was a true professional with a good personality). The bill was explained to me in detail before I signed off on it and was in line with what I expected for an emergency call out. I thought they were very fair with the pricing for the service that I received and I won't hesitate to call again in future!
Reply from Fast Response Plumbers Ltd 2023-12-05
Thank you, Jasmyn, for the 5-star rating and the great comments. We strive to give our customers a great experience, but it's always good to hear the staff went that extra mile for the customer. Thanks again
Sarah Denley
Sarah Denley
2023-11-09
Positive
Professionalism
Punctuality
Responsiveness
Same day call out , polite, and solved our problem with our heating. Would strongly recommend
Reply from Fast Response Plumbers Ltd 2023-11-13
Glad we could help Sarah, our aim is to resolve the situation without hassle whilst being prompt, polite and efficient. Thanks for the recommendation.
Julieta Camino
Julieta Camino
2023-11-03
All the service provided was spot on, from telephone contact to solving the problem with our toilet. However, the cost was a bit prohibited for a 30 minute job.
Reply from Fast Response Plumbers Ltd 2023-11-03
Thank you, Julieta. I'm glad to hear that everything went well, and you were satisfied with the work.
Nick Green
Nick Green
2023-11-02
Positive
Professionalism
Responsiveness
At short notice were able to come out and fixed the problem quickly
Reply from Fast Response Plumbers Ltd 2023-11-03
Thank you, Nick, we pride ourselves on good time keeping and getting the job done quickly and without any fuss. Glad this came across.
Colin Harris
Colin Harris
2023-10-17
Positive
Professionalism
Quality
The Fast Response team attended two jobs. One quite difficult replacement of a leaking pipe was fixed without any fuss particularly as it was 20 ft up on an outdoor pipe. The second job requires a new kitchen tap. The engineer explained and showed me the problem so I understood we need a new tap and have ordered one. They will comeback to complete the job.
Reply from Fast Response Plumbers Ltd 2023-10-17
Thank you, Colin, we pride ourselves on good time keeping and getting the job done quickly and without any fuss. Glad this came across.
kyre
kyre
2023-10-12
professional and on time.
Reply from Fast Response Plumbers Ltd 2023-10-13
Thanks, Kyre, for the 5-star rating and review. Glad we could help.
Chris Cheung
Chris Cheung
2023-10-06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
As the client, I want to express my utmost satisfaction with the outstanding plumbing service I recently received. It's not every day that you come across a professional who goes above and beyond to ensure customer satisfaction, but this plumber did just that, and I am truly grateful for their exceptional work. From the moment they arrived, it was clear that I was dealing with a dedicated and skilled professional. They listened attentively to my concerns, took the time to thoroughly assess the plumbing issue, and provided me with a clear explanation of the necessary repairs. Their transparency and willingness to answer my questions put me at ease and instilled confidence in their abilities. The plumber's expertise and attention to detail were evident throughout the entire job. They tackled a complex problem with precision and efficiency, and it was evident that they were committed to delivering top-notch results. Not only did they fix the issue promptly, but they also conducted thorough testing to ensure that everything was in perfect working order before they left. Furthermore, their professionalism and courtesy were truly commendable. They treated my home with the utmost respect, taking care to protect the work area and leaving it cleaner than they found it. Their friendly and respectful demeanor made the entire experience a positive one. In terms of pricing, I found their rates to be fair and reasonable. They provided an upfront estimate, and there were no surprises when it came time to settle the bill. Their honesty and integrity in this regard were greatly appreciated. In conclusion, I am delighted with the exceptional service provided by this plumber. They have not only resolved my plumbing issue but also exceeded my expectations in every way. If you're in need of a trustworthy and skilled plumber, look no further. I wholeheartedly recommend their services and am grateful for the outstanding job they did. Thank you for your dedication and expertise!
Reply from Fast Response Plumbers Ltd 2023-10-08
A big thank you, Chris, for sharing your experience with us. It's great to hear we got it all right, including being friendly, professional, helpful and honest.
Marian Bajus
Marian Bajus
2023-10-04
Positive
Professionalism
Quality
Responsiveness
Value
Service of Fast Response Plumbers was very professional and of good quality. Plumber came on the very short notice and did excellent job to fix the problem by replacing the old kitchen pipes and fitted the new ones. Would not hesitate to call them again.
Reply from Fast Response Plumbers Ltd 2023-10-04
Thank you, Marian, for sharing your experience with us. It's great to hear we got it all right, being on time, professional, and an efficient service.
ken
ken
2023-09-26
Positive
Professionalism
Adrian was my plumber and did an excellent job. A very satisfied customer.
Reply from Fast Response Plumbers Ltd 2023-09-27
Thank you, Ken. I'm glad to hear Adrian did an excellent job, and you were very satisfied with the work.
Paul Waite
Paul Waite
2023-09-22
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Manny identified the problem straight away, and rectified it quickly for us. Good job👍 Very professional throughout. .
Reply from Fast Response Plumbers Ltd 2023-09-25
Hi Paul, we were happy to hear that you got had a great experience with us. We try to give all our customers A great service, and it sounds like we achieved that today.
Emma
Emma
2023-09-20
Positive
Professionalism
Punctuality
Responsiveness
Called with a washing machine leak and had someone there the same morning. Adrian was helpful and sorted the problem. He also noted the sink was blocked and fixed that too whilst he was there. Would definitely recommend
Reply from Fast Response Plumbers Ltd 2023-09-21
Thanks, Emma, glad we could help, our aim is to resolve the situation without any hassle whilst being prompt, helpful and efficient. Thank you for the recommendation.