Came in for my first time and got a facial but accidentally booked the wrong one online. My specialist was very straight forward, matter of fact, and came off a little cold and short when trying to make conversation. I tried to ask her if I could upgrade my facial and she said it was too late for any add-ons and to make sure I book the right facial next time. Wow! Oddly enough, I was the only client in the building when I arrived and left. The facial felt quick and rushed, even a little careless as the girl got some of the cleanser in my eye which burned…All just very unfortunate and certainly not the spa day I hoped for, considering my 65 hour work week!! At the very least, the receptionist was a sweetheart and the vibe inside is very relaxing and pretty.. Thinking of returning but would definitely book with someone different !!
Touch and Glow Med Spa was WONDERFUL!!!! The Staff at the front desk to the RN, Aesthetician's, and any other staff member we met today. They all went out of their way to help us. We came in as a group of three, and they had already scheduled each one of us at a certain time for our appointments. There was one person in our group that needed to be first and they had scheduled her last. We ask if they could change the schedule and make her first and me last, and without any hesitation they changed the schedule for us. What an amazing Office and group of people.
Plus - We all walked out there looking like we were 45 again!!!
Great Place Great People
Can't Wait to go Back!!!!
MJ. and Demi
Thank you so much for the review! We love providing a family friendly atmosphere to each and every client! We are so happy you continue to be happy with our services and with your overall experience with us!
Love Leo. Very personable and knowledgeable. He knows his stuff. He is kind and very informative. Will be going back again soon.
Thank you so much for the review! It was a pleasure seeing you today!
Fantastic experience. New to the area and searching for spa touch ups and was blown away by the knowledge and attention to detail taken. She mapped out my face and talked me through the muscle reactions in any area of concern. I’ve had services primarily in LA and Miami and this far surpassed the skill and those so called “beauty capitals”. I am so glad to have found Touch and Glow in my new home l to maintain my confidence.
Thank you so much for the review! We pride ourselves in not only providing high quality services but also in educating our clients about their facial anatomy for a better understanding of how proper product placement will affect the end result! Thanks again for trusting us with your care and look forward to seeing you again soon!
I had a great experience with Leslie Nava. She is professional and gave me the best facial today. She provided recommendations on products to use. Thank you Leslie, you're the best!
Thank you so much for the review! So happy you were satisfied with your spray tan! Hope to see you again soon!
Wendy was incredible!
I genuinely appreciated her, taking the time to thoroughly explain to me my options what the process would look like what my expectation should be and what my cost would look like could not have been better for a first timer I will absolutely be back. I already have my appointment scheduled.!!!
Thank you so much for the review! Enjoyed seeing you today and hope to see you again very soon!
Everything about my experience at Touch and Glow Med Spa was incredible. From the friendly office staff, punctuality, and the service from Leo was so professional and the best Botox outcome that I have ever recieved. Thank you and I will defeinetly be back.
Thank you for the kind words! We try to make your experience a positive one from start to finish! Hope to see you again soon!
Bottom line: Someone dropped the ball, and I was not scheduled for my requested spa service. I wasted my morning calling and driving to their facility for an appointment that did NOT exist. I wanted to look good for a wedding and was sorely disappointed instead. Please read below for my entire experience.
On Saturday, April 15, 2023, I called and booked an appointment for the Custom Organic Airbrush Tan at Touch and Glow Med Spa. I provided all my details over the phone and was told I would receive instructions for my appointment via email. I have yet to receive the email, so I called a couple of hours before my appointment on Monday to learn the instructions. No one answered, and I left a voicemail explaining my situation.
While I was driving to my appointment, I finally received a callback. I explained that I was nearly at the spa, and the following transpired:
1. The staff member told me that she was returning my call.
2. She informed me that I did NOT have a scheduled appointment.
3. She explained that the employee who was to provide my airbrush tan had an "emergency" and could not provide the service.
I explained that I had booked the appointment over the phone, possibly with her, and was perplexed at how the spa did not have my information. The caller responded that they had a "profile" for me but not an appointment listed. I asked if I could schedule for another time this week. The soonest they could get me in for the airbrush tan was Thursday when I'd be flying out of town to attend my family member's wedding. As I prepaid for the airbrush tan on Groupon and cannot use it as intended, I requested a refund from Groupon.