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Reviews ( 375 )
Dawid Malesza
2024.04.10
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Oladayo Oni
2024.04.05
Super experience
Large man and more
2024.03.20
FANTASTIC customer service and support from raffi!
Walked in with absolutely no clue what I'm doing and he helped me massively with samples and a routine!
rebbys ite
2024.03.09
Staff was very friendly and helpful
Reply from Lush Cosmetics Hull
2024.03.12
We are so happy to hear you had a positive experience with us and we hope to welcome you back again very soon!
Rachel W
2024.02.29
Had to do a return and exchange at the store today because I had mistakenly bought a self preserving moisturiser at another store and it didn't agree with me. I had no receipt but Sam was really helpful and exchanged the item for my usual moisturiser and explained the returns policy to me. It made me feel really reassured about any possible future returns and valued as a customer. I've shopped at Lush since they opened in Hull and love the products. Vanishing Cream is my rescue moisturiser, I use it as a night cream and it calms my sensitive skin. I like to use Enzymion as a day cream to balance my oily t-zone. I cant praise Sam enough for her excellent customer service and overall kindness today.
Reply from Lush Cosmetics Hull
2024.03.12
Hi Rachel, thank you for taking the time to leave us a review. We are delighted that Sam was able to help you and make sure that you left the store feeling happy and confident with your items. We hope to welcome you into store again soon!
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Tuana Sabah
2024.02.28
Sean was a great help and very insightful will come again especially for his amazing personality! Keep up the great work! :)
Reply from Lush Cosmetics Hull
2024.02.29
Hi Tuana,
Thanks so much for this review! Sean will be so happy to know they made your time in store enjoyable!
Thanks,
Sam x
Pearl
2024.02.26
Fantastic! Couldn’t recommend this Lush store more :) Sam was excellent in recommending products and very knowledgeable of what would best suit me, would definitely go back again.
Reply from Lush Cosmetics Hull
2024.02.27
Dear Pearl
Thank you so much for your review. Sam will be really thrilled to hear your kind words. She works really hard to make sure people get the products they need.
We look forwards to seeing you again
Sean
Hannah Bainton
2024.02.21
Raffi in the Hull store was very helpful and so lovely!
Reply from Lush Cosmetics Hull
2024.02.29
Hi Hannah,
Thanks so much for this feedback, Raffi will be super glad to hear they were so helpful!
Have a great day,
Thanks!
Sam
Nikon Dork
2024.02.20
We popped into lush on Saturday and the whole experience was fantastic!
The lady who came up to us to explain how the bath bombs can be broken up to make them last was informative and very friendly.
I do think that lush should make it more well known that some of the bath bombs can be broken up to get a lot of uses out of them as the prices can seem a bit expensive for just one bath.
The man that served us was also really nice and his compliment about my socks was welcomed.
10 out of 10 for customer service.
Reply from Lush Cosmetics Hull
2024.02.29
Hi Nikon,
Thanks so much for your review! We really appreciate your feeback!
Our bath bombs are single use, however the bubble bars can be broken up which is what our sales staff will have been discussing. Please feel free to pop back in and we can demo our bubble range for you so you can get the most out of your products! :)
Thanks,
Sam
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Amanda Tremlett Dunn
2024.02.12
Amazing ethical products and the staff are amazing too. They can't help you enough.
Reply from Lush Cosmetics Hull
2023.04.03
Thank you for your review, it means a lot to us that you enjoyed our shop. We are always happy to help and look forward to seeing you again soon.
Samantha Laverick
2024.02.10
Reply from Lush Cosmetics Hull
2024.02.23
Thank you for the review! We're glad you enjoyed your experience with us and we hope to see you again soon. :)
John Manchester
2024.02.07
Great place to shop for all your cleaning soaps. I loved the Intergalactic bath bombs.
Reply from Lush Cosmetics Hull
2024.02.07
Hi John,
We're so glad you love our soaps! Which one is your favourite?
Thanks,
Sam x
James Hudson
2024.02.01
Great staff. Always loved it here
Reply from Lush Cosmetics Hull
2024.02.02
Thanks so much for your review James!
We cant wait to see you back instore!
Sam x
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Natasha Barton
2024.01.29
Sam was an absolute diamond in the store this evening, she is an absolute asset to your store ❤️
Reply from Lush Cosmetics Hull
2024.02.07
Hey Natasha, thanks for your kind words! I'll make sure to pass this onto Sam for you. Hope to see you again soon!
Victoria Ansell
2024.01.07
Sean was wonderful. I bought the karma perfume just after Xmas and although I love the other karma products I found the perfume much too strong. Sean spoke to me about the no quibbles return policy and assisted me in finding something more to my liking. Very knowledgeable, gave me as much time as I needed and was generally wonderful. Asset to the company and one very happy lovely smelling customer.
Reply from Lush Cosmetics Hull
2024.01.08
Hi Victoria,
Thank you so much for your kind review - Sean will be super happy to hear they could help you find the right product! I'll be sure to pass this on!
I hope you enjoyed whichever fragrance you ended up with :)
Thanks,
Sam x
Charlotte Pratt
2024.01.06
Rob was so helpful finding products suitable for sensitive skin. He’s very knowledgeable and a credit to your store. Thanks for the help.
Reply from Lush Cosmetics Hull
2024.01.06
Thank you so much for the lovely review, Charlotte! We're so glad you had a great experience with Rob and I'll pass on your feedback. We hope to see you again soon - Ben :)
Wayne Rudd
2024.01.04
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Shannon Halliday
2023.12.26
Staff really lovely and helpful, felt sorry for them as it was so busy with the sale. All of them were really nice and polite! Definitely deserve a Christmas bonus!
Reply from Lush Cosmetics Hull
2023.12.27
Hi Shannon,
Thanks so much for your kind review - the team worked super hard and i'll be sure to pass this onto them!
Hope you had a lovely festive period!
Sam x
Josh Shepherd
2023.12.20
We had a lovely experience in store and had some great help from Raffi. He was lovely and also super cute.
Reply from Lush Cosmetics Hull
2023.12.21
Hi Josh,
Thanks so much for this kind review - we'll pass it onto Raffi and i'm sure they will be delighted to hear!
Thanks and have a great christmas!
Sam x
SG
2023.12.20
Raffi 2as really knowledgeable in helping me to choose the right skincare routine
Reply from Lush Cosmetics Hull
2023.12.20
Hey!
Thanks so much for leaving Raffi this review, they will be super happy to know they helped you choose the best skincare for your needs!
Hope to see you again soon!
- Sam xo