EZCare Clinic Reviews 2025 | Trustindex.io

Briauna Moore 2025.10.30

Tl;dr: I had my 1st ever app't w/ a psychiatrist & felt scammed. We met via telehealth. I called ahead to confirm this was ok, I had been referred for med. management. I was unaware you could practice med. mgm't via telehealth in TX. They confirmed it was ok. I scheduled my app't 4 days after I was due for a refill on my 10 day supply, it was an "as needed" med. They rescheduled, they had to wait 28 days after med pickup per DEA laws. I said ok & used the herbs & meditation techniques f/ my care team to get through the med gap. We met online. When he connected, he didn't have his vid on. I asked if he checked his vid settings. He said it gave him trouble all day & called several times, although we were already connected online. He could see & hear me & I could hear him. I said I don't check my personal phone but every couple hours at work. He said I had an app't with him. I said it would be unusual for me to be on my personal phone at work when we were connected for our video app't as planned. It was weird. I provided my medical records & referral f/ my GP. I gave the info my GP advised me to, regarding meds I tried & meds we found successful. I showed him my physical script bottles - my GP had recently changed dosage of one but I straightened that out. After providing the info f/ my GP, he told me we were not a fit b/c I was taking 2 controlled meds which he thought should be managed in person. I told him that's what I thought originally which is why I called ahead to double check. It was a hard time with providers' inconsistency during the pandemic, & I wanted something stable. He apologized & offered to follow up with me regarding reimbursement for our $195 10min. app't. I never received follow-up, so called days later to check reimbursement status. They said he sent discharge paperwork. I said that was what we talked about. I hadn't received it yet & requested they send it to me. They said they already had & would again, still haven't received. I told them I coordinated with my GP to stop taking 1 of the 2 meds discussed w/ the psychiatrist, it was minimally effective, so it was just 1 med remaining on the referral. The clinic I work at discharges patients, however if circumstances change & they need to resume services, we can readmit them. After I shared I was taking FEWER meds, the rep. informed me that he discharged me because I was "exhibiting HIGH drug seeking behavior", so they would not readmit me. I was completely shocked! The info he asked for was consistent w/ what my GP advised me to provide. So, I Googled what "drug seeking behavior" was. It said things like: needing to make app'ts urgently/ at days end, calling regularly, requesting specific meds & not being open to alternatives, dressing in an odd manner, "Dr. shopping", coming from out of town, etc. NONE of this occurred at all in any way. I have the same Dr./ care team for 7+ years. I dressed in a plain tank top & pair of cotton shorts, it was over 100°. I was flexible when the clinic changed the app't. I used other meds/ non medicinal care with my regular therapy, PT, ND, & GP having had me try 30+ combined treatments. I called about the reimbursement during normal biz hrs. The app't occurred in the town I live. They still ghosted me about the reimbursement & treated me like a criminal in the process. UPDATE: EzCare reached out & was compassionate, understanding, validating, & apologized. Refund processed. Assuming follow through, they stated details for which they intend on taking necessary action to ensure future clients feel care & compassion regardless of fit. Thank you! UPDATE 2: After months, the clinic began sending daily emails to reschedule. Why!?

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