Extra Space Storage

Extra Space Storage Reviews

Excellent rating
     
4.8 | 1059 reviews
Trustindex Verified Company
Extra Space Storage
Write a review

Reviews

Trustindex

4.8

| 1059 total

960 pcs
54 pcs
19 pcs
5 pcs
21 pcs
Source filter
Ambo Godson
Ambo Godson 2026.01.18
     
Great service and reasonably priced
Reply from Extra Space Storage 2026.01.18
Your positive feedback about our great service and reasonable pricing means everything to us!
Samantha Horton
Samantha Horton 2026.01.17
     
Very clean facility and super easy to get set up. Would recommend.
Reply from Extra Space Storage 2026.01.17
Thank you immensely for recommending our clean facility and easy setup process, Samantha!
Danielle Kruger
Danielle Kruger 2026.01.17
     
Tammy was incredible!!!! So nice, kind & so friendly!!!!! Went out of her way to help us, seriously can not sing her praises enough!
Reply from Extra Space Storage 2026.01.17
We are utterly delighted to hear Tammy provided such exceptional service! Her kindness and dedication truly shine through your experience.
Jennifer Butler
Jennifer Butler 2026.01.06
     
Clean and friendly atmosphere. Will was very helpful and friendly
Reply from Extra Space Storage 2026.01.06
Thanks for the positive feedback! We're pleased Will provided such helpful, friendly service in our clean facility.
Stephanie Nolan
Stephanie Nolan 2026.01.02
     
Reply from Extra Space Storage 2026.01.03
We're thrilled you had a 5-star experience at Extra Space Storage, Stephanie! Please let us know if there's anything else we can do to assist you with your storage needs.
Gracie McCorkle
Gracie McCorkle 2026.01.02
     
Super easy to get set up! Affordable pricing! Only wish there were pictures of the unit before you purchased it so you know what to expect with my unit being one that is inside
Reply from Extra Space Storage 2026.01.02
We are pleased to hear setup was easy and pricing affordable! We appreciate your feedback about unit pictures.
Melissa Dils Mom
Melissa Dils Mom 2025.12.28
     
Reply from Extra Space Storage 2025.12.29
We're happy you had a great experience, Melissa! We're proud to serve our customers. Please let us know if you need any assistance or have any questions.
Daniel Esteb
Daniel Esteb 2025.12.22
     
We needed storage asap,everything was done over phone. Extra Space came thru!
Reply from Extra Space Storage 2025.12.23
We are overjoyed to hear we came through for your urgent storage needs! Phone service made it easy.
Lauren Dupree
Lauren Dupree 2025.12.15
     
Tammy is so amazing & helpful. 10/10 customer service. She is very kind & knowledgeable. Thanks, Tammy!!!
Reply from Extra Space Storage 2025.12.15
We greatly appreciate your feedback about Tammy's exceptional service. Her kindness and knowledge truly make a difference!
Marcus ML
Marcus ML 2025.12.15
     
Reply from Extra Space Storage 2025.12.15
Thank you for the rating, Marcus. We're sorry you did not have a 5-star experience with Extra Space Storage. Please stop by the office and let us know how we can improve your experience.
Holly Jaros
Holly Jaros 2025.12.03
     
Will was amazing & extremely knowledgeable on which unit would fit my needs... I signed up in office same day!🙃
Reply from Extra Space Storage 2025.12.03
Thank you for the wonderful feedback about Will's expertise in finding the perfect unit for your needs!
Diane Goins
Diane Goins 2025.11.26
     
Helpful and friendly service!
Reply from Extra Space Storage 2025.11.26
We're overjoyed to hear about your positive experience with our helpful and friendly service!
RMAAA Harrington
RMAAA Harrington 2025.11.21
     
Reply from Extra Space Storage 2025.11.22
Thanks! We're so appreciative of your excellent rating, Rmaaa! We are here for you if you need anything.
Isaac Holmes
Isaac Holmes 2025.11.19
     
Good service good professionalism reasonable prices
Reply from Extra Space Storage 2025.11.19
We're privileged to hear about your positive experience with our service and professionalism. Thank you for your feedback!
J T Wade
J T Wade 2025.11.17
     
Great experience and a wonderful staff
Reply from Extra Space Storage 2025.11.17
We're grateful for your positive feedback and glad you had a great experience with our wonderful staff.
Megan Lynch
Megan Lynch 2025.11.15
     
This storage space was by far one of the best storage facilities that I have used. The staff is super friendly. They do so much to be able to accommodate and work with you and keep you up-to-date and keep you posted. I had my furniture in storage for close to two years, and it was well maintained and taken care of. If you are looking to put your personal belongings in storage and you want to keep them safe… I would choose this storage facility.
Reply from Extra Space Storage 2025.11.15
Thanks for choosing us for two years! We're thrilled our friendly staff kept your furniture safe and well-maintained.
Melanie Danielson
Melanie Danielson 2025.11.15
     
Will is the best!!!!
Reply from Extra Space Storage 2025.11.15
We are thrilled to hear Will provided excellent service! We appreciate your positive feedback about our team.
Paul R
Paul R 2025.11.12
     
Sold our house and moved into our RV. The decision and execution happened amazingly fast. Got rid of lots of stuff but needed storage space for the remainder. Got a 5x5 temp controlled unit and then a 10x15. Very stressful times, ran out of space and had to add one more 5x5. I struggled trying to keep it all straight as they were rented at different times with different costs and not adjacent to one another. Tammy the manager has been most helpful with her suggestions, knowledge of the app, recommendations on insurance, and has worked to get us the best rates.
Reply from Extra Space Storage 2025.11.12
Thank you for sharing your experience with our storage solutions during your transition. Pleased Tammy provided helpful guidance with rates and recommendations.
James
James 2025.11.06
     
I recently had the opportunity to use the services of Extra Space Storage and I am thoroughly impressed. Upon arrival, I was met with a level of professionalism and efficiency that immediately put me at ease. The facility itself is immaculate, and it's clear that the management takes great pride in maintaining a clean and well-organized space. The storage units are spacious and secure, providing ample room for all my belongings. The added security measures, such as 24/7 surveillance and access controls, gave me peace of mind knowing that my items were in good hands. What truly sets Extra Space Storage apart is the exceptional customer service. The staff members are friendly, knowledgeable, and always ready to assist. They took the time to understand my storage needs and offered valuable recommendations to ensure I selected the right unit size. It's evident that they prioritize customer satisfaction, and their dedication is truly commendable. The convenience of accessing my storage unit at any time of the day was incredibly helpful, especially during my busy schedule. The online reservation and payment system also streamlined the process and made everything hassle-free. I recommend their online app! Overall, I couldn't be happier with my experience at Extra Space Storage. It's a well-maintained, secure, and customer-focused facility that exceeded my expectations. If you're in need of storage solutions, I wholeheartedly recommend Extra Space Storage– they've certainly earned my trust and gratitude.
Reply from Extra Space Storage 2023.08.13
Thank you, James! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Security is our top priority and we appreciate that you have trusted us with your belongings! We're committed to providing excellent customer service. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!
Lee Davilla
Lee Davilla 2025.11.03
     
I have been with Extra Space Storage for almost 10 years. I have never had any issues with them. They make my monthly payments so convenient. They are so nice and customer service friendly. Especially Will ( the guy who works at the location my storage unit is at ) . I just love talking to him. If there is any problems with my payment not going through, he will definitely help me figure it out. I would definitely recommend Extra Space Storage to everyone. The employees go above and beyond to help and find what's best for you!!!
Reply from Extra Space Storage 2025.11.04
Your positive feedback means everything to us! Thanks for highlighting Will's exceptional service and recommending us. We're honored to have served you for nearly 10 years and truly appreciate your loyalty. It's wonderful to hear that you've never had any issues during your time with Extra Space Storage and that we've been able to make your monthly payments so convenient for you. Will and our entire team take great pride in providing customer service friendly experiences, and we're thrilled that you enjoy your interactions with him. Knowing that Will goes the extra mile to help you figure out any payment issues and that our employees consistently go above and beyond to help find what's best for you is exactly what we strive for. Your recommendation means the world to us, and we look forward to continuing to serve you with the same level of exceptional service.

Skyrocket Your Sales with Customer Reviews. No coding required.

Create a Free Account