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Reviews (874)
Zack Pardue
2023-09-30
Our team is grateful for your rating, Zack! Thank you for being a loyal Extra Space Storage customer!
Emily Starkey
2023-09-23
Thank you for your rating Emily. Please do not hesitate to reach out at (317) 881-4028 to provide more information so we can improve next time.
Tricia S
2023-09-21
Terrible security. Unit broken into 2 times in 1 year! Doors to small unit are a joke. No point in a disc lock when the latch can be pried off. Not sure how the Fry Rd location has no other complaints. Convenient location, especially for thieves
Hi Tricia, thankyou for your feedback. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (317) 881-4028?
Amanda Cooper
2023-09-13
I have rented a couple units here and I've always had wonderful experience. Easy access and front office has superb staff that is very quick to help with anything you might need. Super easy in and out. Highly recommend.
Hi Amanda, thanks so much for your review! We are thrilled to hear your experience was wonderful. We think our team is great too! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
Adi Guevara
2023-09-11
Hi Adi, thanks for leaving a 5-star rating! We're grateful to have you as a customer.
Joe and Tracy Yates
2023-09-06
I have been with my current extra space location since June and recently decided to down size and transfer units. Damion made the process far and effortless. Any time I have questions or concerns Damion is always quick to respond and get my questions answered and/ or concerns dealt with. Damion is the reason we are still there!
Hi Joe, thank you for your review. We're glad Damion made the process far and effortless and is always quick to respond and get your questions answered and or concerns dealt with. Don't hesitate to reach out at 888-STORAGE if you need anything!
Sam Bruce
2023-09-02
We appreciated Damion's sense of humor, while still being professional and helpful. Keep up the good work. Thank you.
Hi Sam, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Damion! Don’t hesitate to call us at 888-storage if you need anything.
Mary Stiker
2023-09-02
Damion was so helpful and took his time explaining things to me
Thank you for the kind words, Mary. We're glad Damion was able to help! Our team is here to serve you, so give us a call at (317) 881-4028 if you need any future assistance.
Pam
2023-08-21
We were able to get into our unit (10x30) almost immediately. It’s convenient & easy to navigate. Unlike their major competitor, there is always someone accessible in the office during business hours and Damien is always very friendly and helpful. Very happy with everything so far.
Thanks, Pam! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. At Extra Space Storage, we do our best to provide high-quality, yet affordable spaces for our customers to store their belongings. As always stop by the office or call us at 888-storage if you need anything.
Bethany Lewis
2023-08-19
They were extremely helpful with our unique position needing to store items. The customer service is top notch! So happy that we went with them over other storage facilities.
Hi Bethany, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (317) 881-4028 or stop by the office if you need anything!
Casey Andry
2023-08-19
Damion was incredibly helpful in helping me select the correct unit size i would need!
Thanks, Casey! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Damion was able to provide that for you! If you need anything, do not hesitate to reach out at 888-storage.
Tammi Polk
2023-08-18
Renting was quick and easy. Storage was clean and Billy gave me exceptional customer service. He went above and beyond to help me. Much Gratitude and Appreciati.
We're thrilled to hear that the renting process was quick and easy for you and that our storage facility met your expectations in terms of cleanliness. We couldn't be happier to hear that Billy provided exceptional customer service and went above and beyond to assist you. We'll make sure to pass on your kind words to him and recognize his efforts. Thank you again for your review, and we truly appreciate your gratitude and appreciation. If you ever need any further assistance, please don't hesitate to reach out to us at (317) 881-4028.
Jennifer Burn
2023-08-18
Search online for a storage unit size that we needed. Found extra space through Google Maps search. Did everything to rent the unit online. It was extremely easy and I even had a follow up call from the site manager, Damian, to welcome me to the site. Would recommend this facility for everyone.
Jennifer, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our online rental process easy and convenient, and we're happy to hear that Damian reached out to welcome you to our facility. We greatly appreciate your recommendation and look forward to providing you with a top-notch storage experience. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us at (317) 881-4028. Thank you again, and we wish you all the best with your storage needs!
Brandon Plymate
2023-08-18
Thank you, Brandon. We're glad we were able to assist you with your storage needs.
BarrelRacinBabe97
2023-08-16
Billy was awesome thanks man
We think Billy is great too! Thanks for the positive review, Barrelracinbabe97. Don't hesitate to reach out at 888-STORAGE if you need anything!
Ryan Thuftedal
2023-08-10
Had this unit for about 3 years with no issues. Always accessible, someone is always available to speak with. Would definitely return if ever needed. Recommend to anyone who needs a safe space to store but not pay an arm and a leg!
Thank you for your review, Ryan! Providing renters with accessible and secure facilities is our top priority. We're glad we were able to meet your storage needs. Feel free to swing by your local office or by calling us at 888-storage for any further assistance!
James
2023-08-10
I recently had the opportunity to use the services of Extra Space Storage and I am thoroughly impressed. Upon arrival, I was met with a level of professionalism and efficiency that immediately put me at ease.
The facility itself is immaculate, and it's clear that the management takes great pride in maintaining a clean and well-organized space. The storage units are spacious and secure, providing ample room for all my belongings. The added security measures, such as 24/7 surveillance and access controls, gave me peace of mind knowing that my items were in good hands.
What truly sets Extra Space Storage apart is the exceptional customer service. The staff members are friendly, knowledgeable, and always ready to assist. They took the time to understand my storage needs and offered valuable recommendations to ensure I selected the right unit size. It's evident that they prioritize customer satisfaction, and their dedication is truly commendable.
The convenience of accessing my storage unit at any time of the day was incredibly helpful, especially during my busy schedule. The online reservation and payment system also streamlined the process and made everything hassle-free. I recommend their online app!
Overall, I couldn't be happier with my experience at Extra Space Storage. It's a well-maintained, secure, and customer-focused facility that exceeded my expectations. If you're in need of storage solutions, I wholeheartedly recommend Extra Space Storage– they've certainly earned my trust and gratitude.
Thank you, James! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! Security is our top priority and we appreciate that you have trusted us with your belongings! We're committed to providing excellent customer service. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything!
Beverly McClure
2023-08-01
Manager is very pleasant. Storage unit was clean and very accessible.
Our team is grateful for your rating, Beverly! It's great that our team was pleasant and that you found our property clean and accessible. Call us at (317) 881-4028 if you have any questions or need assistance with your rental.
Anna Vukmirovich
2023-07-26
Setting up my storage unit was easy and staff was very friendly. I had a climate controlled unit, so parking was sometimes a challenge because there were no designated parking spots to get into my unit, so I just had to park against the wall.
Thank you for the excellent rating, Anna! We're happy we were able to provide a smooth rental experience. We're glad our team was friendly. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
Terence Shockley
2023-07-25
Extra Space Storage came through for me in a pinch. The rate was reasonable and the service was simple and quick. I also appreciated that the facility is always pristine.
Terence, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! Feel free to stop by the office if you need anything!