Further Disappointment and Concerns It has been over two months since my first review regarding the distressing experience I had with Expo Movers and Storage. Despite my efforts in lodging multiple complaints with the company, their response remains deeply unsatisfactory, showing a complete lack of remorse or any intention to amend the situation. Their recent reaction to my threats of reporting them to the government was shockingly indifferent and dismissive, as they brazenly told me to proceed with the complaint, indicating their lack of concern. This attitude is particularly concerning given that they received over $3000 from the government for a job that was inadequately executed. The task involved moving my belongings, mainly IKEA furniture, within the same building in Manhattan, which is equipped with an elevator. The job was relatively straightforward, entailing the pushing of boxes from one apartment to another with minimal physical effort required. Yet, they failed to move many items, claiming these were not on the list, despite having reported to the government that these items were included in the move. Their actions raise several serious concerns: 1. Deceptive Practices: The company's behavior suggests potential fraudulent activity, as they charged the government for services that were not fully rendered, which is not only unethical but could also be illegal. 2. Disregard for Governmental Processes: Their indifference to the prospect of a government complaint raises questions about their integrity and respect for legal and administrative processes. It's alarming to think they might feel immune to government scrutiny. 3. Exploitation of Vulnerable Customers: As an 82-year-old disabled woman, I expected a certain level of care and assistance. Their failure to provide adequate service and their subsequent dismissive attitude towards my complaints underscore a worrying lack of empathy and responsibility towards vulnerable customers. 4. Lack of Professionalism: From demanding tips despite receiving a significant payment from the government to leaving behind items they were contracted to move, their professionalism is highly questionable. In light of these ongoing issues, I strongly advise potential customers to exercise extreme caution when considering Expo Movers and Storage. Their handling of my situation, apparent deceptive billing practices, and dismissive attitude towards customer complaints and government oversight are significant red flags. I urge anyone in need of moving services, especially those who are elderly, disabled, or otherwise vulnerable, to seek a company that demonstrates integrity, professionalism, and a genuine commitment to customer service. It is crucial to choose a mover that not only respects but also values its customers, and is willing to take full responsibility for its services. In conclusion, my experience with Expo Movers and Storage serves as a stark warning. Their conduct not only reflects poorly on their business ethics but also raises concerns about the safety and well-being of customers who entrust their possessions and personal needs to such companies. I hope my story will help others make more informed decisions and avoid similar distressing experiences.