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Cebu Exclusive Holiday Reviews

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Reviews ( 74 ) 4.5

Marc
Marc
2020.12.09
Verified
Manny Gonzalez of Plantation bay You are very insensitve Manny Gonzalez of Plantation bay!!! I HATE YOU!!! Mayabang kayo masyado sa establishment nyo. Ngaun, ayaw nyo magpa comment sa sarili nyong web. Don't go to plantation bay.
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Jun_Cruz
Jun_Cruz
2018.06.28
Verified
Convenient but Expensive Private Tour of Bohol We booked a private tour of Bohol for 4 adults from Mactan. Gadie promptly responded to email communication. She also helped me set up an itinerary that covered what we wanted to do (although the end result was exactly what was laid out on her website). We were supposed to be picked up at the resort at 3:55am but Earl came early at 3:15am. I was shocked to receive a call from the front desk, but I told him we will be there at 3:55am as previously agreed (because we were not ready!). Earl is a very nice man, courteous and professional. He made sure we were ok and took care of all the logistics. We also had Berlyne as an assistance, who took our pictures. Very sweet young girl. We made our way smoothly to our ferry terminal and onboard and left on time. A short two-hour nap and we had arrived in Bohol. Our van and driver was already at the terminal. We drove swiftly to the beach to eat breakfast at this cafe. The food was great. We liked the honey butter spread for the toast and we were able to purchase them there. We hopped on a catamaran to go to Balicasag Island. It’s a beautiful island with great coral and marine life. We saw a turtle from afar. It’s a popular spot, so you will see tons of boats and people. We spent about an hour snorkeling. Earl was trying to take pictures but I dont think he was that comfortable in the water. One of the selling point of the tour was that they would take your pictures. I was not satisfied with their offering. The pictures we took of ourselves was so much better. We then headed over to the Virgin Island. It’s a neat place, but again, a lot of people, with pop up vendors everywhere. I saw trash here and there. I hope they keep it clean to preserve the nature. We then headed over to the floating restaurant at the river for lunch. I think all organized tourist groups come here for lunch. There was a long line and we waited for a long time. We were served buffet lunch but we literally had to fight for our food. Kids would grab 25 BBQ pork on the stick, people would pile their plats way high with the shrimps, they use their own forks or stick their hands to grab food. I waited for everybody to be done, and waited for the second round of fresh food to be served. It was disturbing and off putting. At this time, we were way behind our schedule, and still had the singing and the floating boat to go around the river. We saw from other boats that it was just couple of guys playing and singing along the guitar and nothing very cultural, so we said lets get off the boat and go see the monkeys. Good thing we did because at this time, we were really pressed for time. Our driver was truly awesome, driving so fast, literally flying off our seats, but we got to our destinations and had enough time to enjoy ourselves. We got to see the Tarsier monkeys, and hiked up Chocolate hills and viewed bunch of other chocolate hills for miles. It would have been a total disappointment if we came all the way to Bohol and missed those two spots. We even managed to get back to the ferry terminal with a little time to spare. Poor Earl was so worried that we wont make it back that he was thinking of where to spend the night in Bohol. Again 2-hour nap back to Cebu, our driver promptly picked us up, and drove us back to our resort. It was a long busy day, but we had fun. I knew the itinerary was challenging. We also had the butterfly sanctuary and a monument to visit, but there is no way you can do all that. My suggestion for any future tour would be for the guide to be aware of the time, be more vocal about when we need to go and not linger too long at the Virgin Island like we did, and backup options for lunch. Frankly, i would just go eat somewhere cleaner and tastier than at the floating restaurant that serves average food. Overall, it was nice for somebody to arrange everything and take care of the logistics. Doing a Private tour is not cheap, but I expected a little more value(quality of food and quality of photos/videos) for the amount of money we paid. Our guide Earl was fantastic and the sites we visited were awesome. I would not recommend others on the exact same tour we did, but if you could customize to do a little less, it might work. But be prepared to pay. These are pictures taken by ourselves, not them.
<strong>Convenient but Expensive Private Tour of Bohol</strong> We booked a private tour of Bohol for 4 adults from Mactan. Gadie promptly responded to email communication. She also helped me set up an itinerary that covered what we wanted to do (although the end result was exactly what was laid out on her website). We were supposed to be picked up at the resort at 3:55am but Earl came early at 3:15am. I was shocked to receive a call from the front desk, but I told him we will be there at 3:55am as previously agreed (because we were not ready!). Earl is a very nice man, courteous and professional. He made sure we were ok and took care of all the logistics. We also had Berlyne as an assistance, who took our pictures. Very sweet young girl. We made our way smoothly to our ferry terminal and onboard and left on time. A short two-hour nap and we had arrived in Bohol. Our van and driver was already at the terminal. We drove swiftly to the beach to eat breakfast at this cafe. The food was great. We liked the honey butter spread for the toast and we were able to purchase them there. We hopped on a catamaran to go to Balicasag Island. It’s a beautiful island with great coral and marine life. We saw a turtle from afar. It’s a popular spot, so you will see tons of boats and people. We spent about an hour snorkeling. Earl was trying to take pictures but I dont think he was that comfortable in the water. One of the selling point of the tour was that they would take your pictures. I was not satisfied with their offering. The pictures we took of ourselves was so much better. We then headed over to the Virgin Island. It’s a neat place, but again, a lot of people, with pop up vendors everywhere. I saw trash here and there. I hope they keep it clean to preserve the nature. We then headed over to the floating restaurant at the river for lunch. I think all organized tourist groups come here for lunch. There was a long line and we waited for a long time. We were served buffet lunch but we literally had to fight for our food. Kids would grab 25 BBQ pork on the stick, people would pile their plats way high with the shrimps, they use their own forks or stick their hands to grab food. I waited for everybody to be done, and waited for the second round of fresh food to be served. It was disturbing and off putting. At this time, we were way behind our schedule, and still had the singing and the floating boat to go around the river. We saw from other boats that it was just couple of guys playing and singing along the guitar and nothing very cultural, so we said lets get off the boat and go see the monkeys. Good thing we did because at this time, we were really pressed for time. Our driver was truly awesome, driving so fast, literally flying off our seats, but we got to our destinations and had enough time to enjoy ourselves. We got to see the Tarsier monkeys, and hiked up Chocolate hills and viewed bunch of other chocolate hills for miles. It would have been a total disappointment if we came all the way to Bohol and missed those two spots. We even managed to get back to the ferry terminal with a little time to spare. Poor Earl was so worried that we wont make it back that he was thinking of where to spend the night in Bohol. Again 2-hour nap back to Cebu, our driver promptly picked us up, and drove us back to our resort. It was a long busy day, but we had fun. I knew the itinerary was challenging. We also had the butterfly sanctuary and a monument to visit, but there is no way you can do all that. My suggestion for any future tour would be for the guide to be aware of the time, be more vocal about when we need to go and not linger too long at the Virgin Island like we did, and backup options for lunch. Frankly, i would just go eat somewhere cleaner and tastier than at the floating restaurant that serves average food. Overall, it was nice for somebody to arrange everything and take care of the logistics. Doing a Private tour is not cheap, but I expected a little more value(quality of food and quality of photos/videos) for the amount of money we paid. Our guide Earl was fantastic and the sites we visited were awesome. I would not recommend others on the exact same tour we did, but if you could customize to do a little less, it might work. But be prepared to pay. These are pictures taken by ourselves, not them. <strong>Convenient but Expensive Private Tour of Bohol</strong> We booked a private tour of Bohol for 4 adults from Mactan. Gadie promptly responded to email communication. She also helped me set up an itinerary that covered what we wanted to do (although the end result was exactly what was laid out on her website). We were supposed to be picked up at the resort at 3:55am but Earl came early at 3:15am. I was shocked to receive a call from the front desk, but I told him we will be there at 3:55am as previously agreed (because we were not ready!). Earl is a very nice man, courteous and professional. He made sure we were ok and took care of all the logistics. We also had Berlyne as an assistance, who took our pictures. Very sweet young girl. We made our way smoothly to our ferry terminal and onboard and left on time. A short two-hour nap and we had arrived in Bohol. Our van and driver was already at the terminal. We drove swiftly to the beach to eat breakfast at this cafe. The food was great. We liked the honey butter spread for the toast and we were able to purchase them there. We hopped on a catamaran to go to Balicasag Island. It’s a beautiful island with great coral and marine life. We saw a turtle from afar. It’s a popular spot, so you will see tons of boats and people. We spent about an hour snorkeling. Earl was trying to take pictures but I dont think he was that comfortable in the water. One of the selling point of the tour was that they would take your pictures. I was not satisfied with their offering. The pictures we took of ourselves was so much better. We then headed over to the Virgin Island. It’s a neat place, but again, a lot of people, with pop up vendors everywhere. I saw trash here and there. I hope they keep it clean to preserve the nature. We then headed over to the floating restaurant at the river for lunch. I think all organized tourist groups come here for lunch. There was a long line and we waited for a long time. We were served buffet lunch but we literally had to fight for our food. Kids would grab 25 BBQ pork on the stick, people would pile their plats way high with the shrimps, they use their own forks or stick their hands to grab food. I waited for everybody to be done, and waited for the second round of fresh food to be served. It was disturbing and off putting. At this time, we were way behind our schedule, and still had the singing and the floating boat to go around the river. We saw from other boats that it was just couple of guys playing and singing along the guitar and nothing very cultural, so we said lets get off the boat and go see the monkeys. Good thing we did because at this time, we were really pressed for time. Our driver was truly awesome, driving so fast, literally flying off our seats, but we got to our destinations and had enough time to enjoy ourselves. We got to see the Tarsier monkeys, and hiked up Chocolate hills and viewed bunch of other chocolate hills for miles. It would have been a total disappointment if we came all the way to Bohol and missed those two spots. We even managed to get back to the ferry terminal with a little time to spare. Poor Earl was so worried that we wont make it back that he was thinking of where to spend the night in Bohol. Again 2-hour nap back to Cebu, our driver promptly picked us up, and drove us back to our resort. It was a long busy day, but we had fun. I knew the itinerary was challenging. We also had the butterfly sanctuary and a monument to visit, but there is no way you can do all that. My suggestion for any future tour would be for the guide to be aware of the time, be more vocal about when we need to go and not linger too long at the Virgin Island like we did, and backup options for lunch. Frankly, i would just go eat somewhere cleaner and tastier than at the floating restaurant that serves average food. Overall, it was nice for somebody to arrange everything and take care of the logistics. Doing a Private tour is not cheap, but I expected a little more value(quality of food and quality of photos/videos) for the amount of money we paid. Our guide Earl was fantastic and the sites we visited were awesome. I would not recommend others on the exact same tour we did, but if you could customize to do a little less, it might work. But be prepared to pay. These are pictures taken by ourselves, not them. <strong>Convenient but Expensive Private Tour of Bohol</strong> We booked a private tour of Bohol for 4 adults from Mactan. Gadie promptly responded to email communication. She also helped me set up an itinerary that covered what we wanted to do (although the end result was exactly what was laid out on her website). We were supposed to be picked up at the resort at 3:55am but Earl came early at 3:15am. I was shocked to receive a call from the front desk, but I told him we will be there at 3:55am as previously agreed (because we were not ready!). Earl is a very nice man, courteous and professional. He made sure we were ok and took care of all the logistics. We also had Berlyne as an assistance, who took our pictures. Very sweet young girl. We made our way smoothly to our ferry terminal and onboard and left on time. A short two-hour nap and we had arrived in Bohol. Our van and driver was already at the terminal. We drove swiftly to the beach to eat breakfast at this cafe. The food was great. We liked the honey butter spread for the toast and we were able to purchase them there. We hopped on a catamaran to go to Balicasag Island. It’s a beautiful island with great coral and marine life. We saw a turtle from afar. It’s a popular spot, so you will see tons of boats and people. We spent about an hour snorkeling. Earl was trying to take pictures but I dont think he was that comfortable in the water. One of the selling point of the tour was that they would take your pictures. I was not satisfied with their offering. The pictures we took of ourselves was so much better. We then headed over to the Virgin Island. It’s a neat place, but again, a lot of people, with pop up vendors everywhere. I saw trash here and there. I hope they keep it clean to preserve the nature. We then headed over to the floating restaurant at the river for lunch. I think all organized tourist groups come here for lunch. There was a long line and we waited for a long time. We were served buffet lunch but we literally had to fight for our food. Kids would grab 25 BBQ pork on the stick, people would pile their plats way high with the shrimps, they use their own forks or stick their hands to grab food. I waited for everybody to be done, and waited for the second round of fresh food to be served. It was disturbing and off putting. At this time, we were way behind our schedule, and still had the singing and the floating boat to go around the river. We saw from other boats that it was just couple of guys playing and singing along the guitar and nothing very cultural, so we said lets get off the boat and go see the monkeys. Good thing we did because at this time, we were really pressed for time. Our driver was truly awesome, driving so fast, literally flying off our seats, but we got to our destinations and had enough time to enjoy ourselves. We got to see the Tarsier monkeys, and hiked up Chocolate hills and viewed bunch of other chocolate hills for miles. It would have been a total disappointment if we came all the way to Bohol and missed those two spots. We even managed to get back to the ferry terminal with a little time to spare. Poor Earl was so worried that we wont make it back that he was thinking of where to spend the night in Bohol. Again 2-hour nap back to Cebu, our driver promptly picked us up, and drove us back to our resort. It was a long busy day, but we had fun. I knew the itinerary was challenging. We also had the butterfly sanctuary and a monument to visit, but there is no way you can do all that. My suggestion for any future tour would be for the guide to be aware of the time, be more vocal about when we need to go and not linger too long at the Virgin Island like we did, and backup options for lunch. Frankly, i would just go eat somewhere cleaner and tastier than at the floating restaurant that serves average food. Overall, it was nice for somebody to arrange everything and take care of the logistics. Doing a Private tour is not cheap, but I expected a little more value(quality of food and quality of photos/videos) for the amount of money we paid. Our guide Earl was fantastic and the sites we visited were awesome. I would not recommend others on the exact same tour we did, but if you could customize to do a little less, it might work. But be prepared to pay. These are pictures taken by ourselves, not them. <strong>Convenient but Expensive Private Tour of Bohol</strong> We booked a private tour of Bohol for 4 adults from Mactan. Gadie promptly responded to email communication. She also helped me set up an itinerary that covered what we wanted to do (although the end result was exactly what was laid out on her website). We were supposed to be picked up at the resort at 3:55am but Earl came early at 3:15am. I was shocked to receive a call from the front desk, but I told him we will be there at 3:55am as previously agreed (because we were not ready!). Earl is a very nice man, courteous and professional. He made sure we were ok and took care of all the logistics. We also had Berlyne as an assistance, who took our pictures. Very sweet young girl. We made our way smoothly to our ferry terminal and onboard and left on time. A short two-hour nap and we had arrived in Bohol. Our van and driver was already at the terminal. We drove swiftly to the beach to eat breakfast at this cafe. The food was great. We liked the honey butter spread for the toast and we were able to purchase them there. We hopped on a catamaran to go to Balicasag Island. It’s a beautiful island with great coral and marine life. We saw a turtle from afar. It’s a popular spot, so you will see tons of boats and people. We spent about an hour snorkeling. Earl was trying to take pictures but I dont think he was that comfortable in the water. One of the selling point of the tour was that they would take your pictures. I was not satisfied with their offering. The pictures we took of ourselves was so much better. We then headed over to the Virgin Island. It’s a neat place, but again, a lot of people, with pop up vendors everywhere. I saw trash here and there. I hope they keep it clean to preserve the nature. We then headed over to the floating restaurant at the river for lunch. I think all organized tourist groups come here for lunch. There was a long line and we waited for a long time. We were served buffet lunch but we literally had to fight for our food. Kids would grab 25 BBQ pork on the stick, people would pile their plats way high with the shrimps, they use their own forks or stick their hands to grab food. I waited for everybody to be done, and waited for the second round of fresh food to be served. It was disturbing and off putting. At this time, we were way behind our schedule, and still had the singing and the floating boat to go around the river. We saw from other boats that it was just couple of guys playing and singing along the guitar and nothing very cultural, so we said lets get off the boat and go see the monkeys. Good thing we did because at this time, we were really pressed for time. Our driver was truly awesome, driving so fast, literally flying off our seats, but we got to our destinations and had enough time to enjoy ourselves. We got to see the Tarsier monkeys, and hiked up Chocolate hills and viewed bunch of other chocolate hills for miles. It would have been a total disappointment if we came all the way to Bohol and missed those two spots. We even managed to get back to the ferry terminal with a little time to spare. Poor Earl was so worried that we wont make it back that he was thinking of where to spend the night in Bohol. Again 2-hour nap back to Cebu, our driver promptly picked us up, and drove us back to our resort. It was a long busy day, but we had fun. I knew the itinerary was challenging. We also had the butterfly sanctuary and a monument to visit, but there is no way you can do all that. My suggestion for any future tour would be for the guide to be aware of the time, be more vocal about when we need to go and not linger too long at the Virgin Island like we did, and backup options for lunch. Frankly, i would just go eat somewhere cleaner and tastier than at the floating restaurant that serves average food. Overall, it was nice for somebody to arrange everything and take care of the logistics. Doing a Private tour is not cheap, but I expected a little more value(quality of food and quality of photos/videos) for the amount of money we paid. Our guide Earl was fantastic and the sites we visited were awesome. I would not recommend others on the exact same tour we did, but if you could customize to do a little less, it might work. But be prepared to pay. These are pictures taken by ourselves, not them.
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Reply from Cebu Exclusive Holiday 2018.11.27
Dear Jun_Cruz, Thank you very much for your detailed review about us, and we really appreciate it. You are important to us. Yes, it is really correct that we deliver to you of what is agreed and the itinerary. It is expensive also because of your requested tour and chosen activity which is " all Cost covered" meaning NO HIDDEN CHARGES. We also pick up and deliver you to your hotel, Door to Door Service. We guarantee to all of our guests that they are taking care of because this is our specialty " HASSLE FREE". You've chosen the right activities because of your SHORT HOLIDAY and you wanted to do the awesome activities in Cebu which is I really recommend the Private Tour, although we offer limited combinations, like Chocolate hills + Tarsier + River cruise + ATV tour only without Balicasag Island Hopping. We are the only Private tour who offer this perfect combination just for DAY TOUR " Chocolate Hills and Balicasag Island Hopping" for One day. Our Guide is a swimmer but they always take care of you once you are not comfortable in the water especially if the waves a bit bigger. This tour to those who had a SHORT HOLIDAY as we customized your trip with us. Earl suggested to also to pack the lunch but one of you did not agree. Our guide was discussing the itinerary with you and also about the food but one of you did not agree. Lunch is always local food as we discussed to our email and itinerary for you to experience the local food, and besides, we can help the poor people in the Loboc river. We always support the poor people in Loboc river because they do not have the education and we are very happy to help them that is why we brought the guests to see the cultural dance even they are a small group. Pictures and Videos included for a souvenir but we do not promise to edit the pictures because our guide is not a photographer and we can provide underwater photographer if you will request with pay. We always monitor our trips time to time and our driver is trained and experienced enough to reach safely to every destination we offered. Our guide Earl said you are always sleeping in the Van all the time which is very good, that is why Private Tour is Awesome and comfortable. But thank you very much for giving us 4-star rate. We will improve our service. Thank you very much from the bottom of our hearts. Team Cebu Exclusive Holiday
Em K
Em K
2017.08.23
Verified
great local know-how, personalized, helpful, efficient and enjoyable! Last February, I happened to be in Moalboal, Cebu having just completed my freediving course there I wanted to do some fundiving elsewhere for the last full day of my trip before heading to the airport - so i messaged Cebu Exclusive Holidays, Gadie to see she could help arrange a super last minute fundive trip around Mactan as well as getting me sorted with a reasonably priced and conveniently located hotel for the night before i met her next morning for fundive in Mactan She responded efficiently and quickly within the next 1-2 hours with a hotel booking under my name (all i needed was to check-in and pay the hotel once i arrived) and another email with details instructions on where to meet the next morning for a private guided day of fundiving day on a boat! So all i had to do was arrange a car to pick me up that evening to leave moalboal and head to my hotel in mactan with peace of mind that my final day at cebu was planned we went to 3-4 dive sites, and Gadie's local know how as a local experience and very outdoorsy Cebuan, there really is no one better to contact if you are travelling alone or with a small cosy group and want something personal and at your own pace, and if you dont want the hassle of booking and researching everything yourself And she is an experienced freediver, scuba diver, and underwater model which was a bonus for me as I needed someone to help me take underwater photos and videos whilst doing my fundives with cranes and swimming through caves with my monofin The first time i came in contact with Gadie was back in Dec 2014, where I first learned about mermaiding, freediving, monofins and photoshoot with whaleshark so CEBU was where my journey as a mermaid, finswimmer and freediver began!
<strong>great local know-how, personalized, helpful, efficient and enjoyable!</strong> Last February, I happened to be in Moalboal, Cebu having just completed my freediving course there I wanted to do some fundiving elsewhere for the last full day of my trip before heading to the airport - so i messaged Cebu Exclusive Holidays, Gadie to see she could help arrange a super last minute fundive trip around Mactan as well as getting me sorted with a reasonably priced and conveniently located hotel for the night before i met her next morning for fundive in Mactan She responded efficiently and quickly within the next 1-2 hours with a hotel booking under my name (all i needed was to check-in and pay the hotel once i arrived) and another email with details instructions on where to meet the next morning for a private guided day of fundiving day on a boat! So all i had to do was arrange a car to pick me up that evening to leave moalboal and head to my hotel in mactan with peace of mind that my final day at cebu was planned we went to 3-4 dive sites, and Gadie's local know how as a local experience and very outdoorsy Cebuan, there really is no one better to contact if you are travelling alone or with a small cosy group and want something personal and at your own pace, and if you dont want the hassle of booking and researching everything yourself And she is an experienced freediver, scuba diver, and underwater model which was a bonus for me as I needed someone to help me take underwater photos and videos whilst doing my fundives with cranes and swimming through caves with my monofin The first time i came in contact with Gadie was back in Dec 2014, where I first learned about mermaiding, freediving, monofins and photoshoot with whaleshark so CEBU was where my journey as a mermaid, finswimmer and freediver began!
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Pavel L
Pavel L
2017.06.06
Verified
You really save your penny at great trips with CEH! It is my second time in the Phillipines with my backpacker friends, because there is over 7000 islands to explore. This time we went with still good weather to Moalboal, around the Cebu island and to the close by island Bohol and I must say with CEH we had the best trip ever. Me and my friends booked over two weeks and we had a great time as Gadie and her staff were always helpful and caring for all our group. Day trips and food was tasty and plenty and it really is an excellent deal with no hidden charges. You get what you pay for, even we ould save money and it was much better than our expectations. Thank you for the pictures, we got them and watched them today. We have so so good memories! Thank you for this unforgetable time! Enjoy life!
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Reply from Cebu Exclusive Holiday 2017.06.08
Dear Pavel, Thank you for giving us 5 star! Your big group are cool and had fun with our guides although you've got a basic lesson for snorkeling on the day of your tour but they've learn very fast. Thank you for chosing Cebu Exclusive Holiday Private Tour, we always making it sure that you will get of what you pay for, and we do not charge any hidden charges and you are correct! Thank you that you received the pictures and loving them, yes it is true that is your evidence of your great memories here in Cebu. Thank you also that you like the local food that we prepared for you. And yes that is really true that you can save your money and time with us all the time because we maximize the tour and the time for you to make it sure you experience the best private tour and our team are very happy that you and your group Enjoy a lot! From the bottom of our hearts, Thank you very much hope to see your group of friends here next year! Team Cebu Exclusive Holiday
Kimberly A
Kimberly A
2017.04.09
Verified
Not worth your money With reading previous reviews, I expected great service with the money I was paying (almost 25,000PHP) for 2 PAX. Very disappointed with my tour guide as she wasn't very interactive and this tour was definitely overpriced. Just a heads up 'whale sharks' cost 1000PHP per person and the 'canyoning' costs roughly 2500PHP per person (here they palm you off to another company and the 'cebu exclusive holiday' tour guide stays behind. Think about where your money is really going. The breakfast was 1 egg, 2 small pieces of bacon and rice? Also, they gave us 200PHP for lunch (not even $10)? What a rip! It's been over a month and we still haven't received all of our videos. Extremely disappointed with Gadie.
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Reply from Cebu Exclusive Holiday 2017.04.10
Dear Kimberly, Thank you for sharing your experience with us. We apologize if our guide did not do their job and we take radical action. Very disappointed with my tour guide as she wasn't very interactive and this tour was definitely overpriced." Maria, was even knew that you have tour experienced that with other company but at the end of the tour has a lots of hidden charges. But I am wondering why you gave her an Excellent customer's feedback when you write it in our customer's feedback response after the tour? You placed your signature there you cannot denied. About your guide Maria, we will terminate her immediately effective today that you testified via review here that she is not doing her job accordingly. 'whale sharks' cost 1000PHP per person and the 'canyoning' costs roughly 2500PHP per person ". This is correct it is even place in our website and you also knew it before you purchase since we sent you the sales invoice copy. Besides the cost you paid to us, we never ask any additional amount even a single penny or a tip. Well, because in our tour it is all included. Aircon Transportation, Towels, Snorkeling gears, life vest, Wetsuit and Hard hat, boat, marine fees, docking fees, entrance fees, water, mango fruit, mango shake, Coconut, at your lunch you have a local food buffet, coke, beer and local food delicacies, Habal habal and even a neck pillows we provide for you. here they palm you off to another company and the 'cebu exclusive holiday' tour guide stays behind." Kimberly correction' we will always respect the local government to use their own guides to support the livelihood of each barangay, although we are the expert of guiding, but the local government barangay has a law that we need to support their livelihood, and the guide that you are talking about? I am the one who personally trained them for canyoneering guiding and our company has an standard, our guide always behind because we have a rules and regulations during the guiding because this is risky and dangerous. In guiding their must be a lead guide, middle guide and swift guide, if you knew about safety of canyoneering guiding and we have European standard for safety matters, because on the waiver you sign in you did even regret to wear the safety gears and you even insisted it NOT TO WEAR! for the record, the local government of Badian Guides we are the one who sponsored and trained them to be a professional canyoneering guide because we are the one who started and brought this activity to the public and published in the social media, tv, newspaper all around. The breakfast was 1 egg, 2 small pieces of bacon and rice? Also, they gave us 200PHP for lunch (not even $10)? " Oh, as I read of what your wrote of your customer's feedback, you even say, you like the food very much and you are very full already and you wanted to recommend to your friends and relatives. You even requested it since you have a food restrictions. If you do not have food restrictions we can feed you more food actually and we do no limit, but we support and organization and Foundation" DO NOT WASTE FOOD. " Because a lots of family and kids starving to death. But if you ask we will order lots of food as long you will eat all the food. It's been over a month and we still haven't received all of our videos." Our guide informed you already that it depends on the internet speed, it is not in our hands, you even offered to buy sd card or to use your own sd card to make it sure but your insisted and accepted our condition. For the record" You received the photos and videos March 18, and your tour was Feb 27. is this more than a month? The point is we sent you already all the pictures and videos but you were looking for the Hero4 video from our gopro, which is you even confirmed in the email that you received it already. We extremely apologize with your experienced and we will take a radical action. Thank you very much! Gadie Barro
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bee b
bee b
2017.01.12
Verified
EXECELLENT COMMUNICATION + TOUR GUIDE Cebu Exclusive Holiday is very well at communicating throughout the whole aspect of our trip. From deciding to be with them, we kept good threads of emails to confirm pick up times and dates. We also had an option, to customize each tour. Upon arrival into Cebu, the guide picked us up on time, spent a whole day doing the activities as promised. Did not feel rushed, super friendly staff, and make sure you request MARK as your tour guide. Tours are pricey, but you are paying for safety, and it was worth it. Definitely go swim with the whalesharks!
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Reply from Cebu Exclusive Holiday 2017.01.14
Dear Bee B, Thank you for giving us 5 star! Yes truly that we deliver the activities with No hidden charges. We always deliver door to door service for our guests for safety and this is what you pay for, and yes we are pricey because this is private tour no mixing people and we never ask any additional hidden charges even in small amount. Yes we provide the complete safety equipment according to your activities and we have European Safety Standard. Pick up is always on time to avoid too much traffic although it is early you can sleep in the car because we provide neck pillows for you. Thank you very much that you are very happy with our service from Day 1 to Day 2 of your activities. Thank you for choosing Cebu Exclusive Holiday, your outdoor specialist! Thank you very much see you next year here in Cebu! Team Cebu Exclusive Holiday Private Tour
Jessica L
Jessica L
2016.12.23
Verified
Cebu Tour I had an unforgettable experience thanks to Cebu Exclusive Holiday. It was my first time in south Cebu and the team that accompanied me made it an awesome experience, one that I will not forget. The time and money I spent was very worth it. They were very experienced and caring and made sure that I was comfortable and taken care of the whole time. I definitely recommend them and will trust my future tour plans with them.
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Reply from Cebu Exclusive Holiday 2017.01.14
Dear Jessica, Thank you for Choosing Cebu Exclusive Holiday Private Tour for your exclusive activities. Thank you for giving us 5 star rates. You will get of what you pay for, our company goal is to let them enjoy and have fun. Thank you very much and thank you for recommending us to the rest of your family, friends and relatives. Thank you! See you soon Team Cebu Exclusive Holiday- Your outdoor specialist!
edu48d
edu48d
2016.10.02
Verified
Very helpful so far....Travelling April 2017 My wife and I have booked 2 weeks in Cebu and Bohol with CEH. Gadie has been very helpful, designing a personalised itinerary for us to ensure it really is our special holiday. Nothing has been too much trouble, from getting the accommodation right to making sure all the outings and excursions are right. We started the whole thing back in July 2016 and are happy with everything now. And excited!! We continue to read the reviews of the company and we are so looking forward to being in the Philippines with Gadie and CEH.
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Reply from Cebu Exclusive Holiday 2016.10.23
Dear David, Thank you very much for sharing your adventure experienced with us. Thank you for giving us a 5 star rate it is an honor and our team are very happy. Yes, we always designing a personalized itinerary for your special holiday. which all are provided and no hidden charges. And thank you for sharing this and also giving us referrals to your friends and family this is very helpful for us. Thank you very much. We want our team to see you again here in Cebu. See you soon Again. Team Cebu Exclusive Holiday Private Tour
markyoto c
markyoto c
2016.10.01
Verified
Whalesharks + Waterfalls = Best Cebu Trip experience For this tour, I only expected to see some whalesharks and eat out but this became a very fun and memorable time hanging out with GB and her crew. In the morning, you get picked up around 0400 and drop you back before 2000. We were suppose to be back by 1700 but we ended up staying longer than we should at the falls they brought us too. Long story short, they take you to the whole southern part of cebu and its an all day event. With the price you pay, they shuttle you, provide you coffee, water, and beer. Also, breakfast and lunch is included. So you do not have to bring your own food or drinks for this trip. Plebty of my friends have gopros and waterproof cameras but it was nice to know that GB provided the courtesy to take photos of are trip because my batteries died before I got to the kawasan falls. If you want a great trip in cebu, i would go with this guys.
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Reply from Cebu Exclusive Holiday 2016.11.09
Dear Kyoto, Thank you very much for giving us 5 star rate we are grateful that you see our service as 5 star. Thank you for sharing your experienced world wide. Yes it is true that we maximize and shuttle out tour to south part of Cebu and we Maximize everything for the satisfaction of our guests. We provide the needs of the guests during their holiday day tour needs with us to let them feel secure, at ease and relaxing tour and worried free. Yes we took photos and videos during the tour for the souvenir of your holiday with us and it is included in the package already and very worth it because we DO NOT ask for extra charge for it and we are happy to take good photos for the memories of our guests. Thank you for recommending us to others. Thank you for choosing Cebu Exclusive Holiday Private Tour- Your specialist outdoor adventure and giving you authentic experienced. From our hearts thank you very much! Gadie Barro and Cebu Exclusive Holiday Team
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boontiwa
boontiwa
2016.07.25
Verified
Sincere and friendly service from the Philippine We chose CEH despite it being the expensive choice because my brother who had spent 8 months working in Manila had warned us of how rough and risky the local taxi and car service can be. And most tour services in the Philippine are comparatively high anyway so we chose one we believe safest and experienced with private car and everything. And indeed CEH was. I'd recommended this tours. We booked 2 days tour: D1 whale sharks and waterfalls and D2 Island hoping. We had Micheal and Joniie (plus driver) as our guides on the first day, my husband and I wondered why 2 tour guides since there're only 6 of us and Joniie told us that 2 guides so that one is for special care on my 2 kids! She said don't worry I will watch your kids. I was very impressed (It's very thoughtful of Gadie, the boss, to send extra when there're kids around) and Joniie was wonderful, friendly and indeed really looking after my kids for me. For example while we were swimming with whale sharks, she kept telling me to go go enjoy yourself, I will watch your kids, as a mother I am always concern for my kids wherever they are but she keep reassuring and indeed I had a bit of freedom to swim around without having to worry about them as they are not as strong swimmer. We really enjoyed the Whale sharks, it was a wonderful experience. You are not allow to use and sunblock or make up and not allow to touch the whale sharks but the encounter was close and wonderful. One comment though that there was no proper place to shower or wash yourself after whale sharks, there are only one very poor shower with very long queue, we had to wash ourselves from the water tank which I dont even know if it's clean. No chance for shower! Then we were off to 2 waterfalls, which unfortunately the first one was dried up and the second one: Kawasan fall, the water was not clear since there was some building work near the top cascade. Micheal and Joniie suggested that we keep walking to the top level as they believed the water will be clear up there. We did so it was a further 30 mins walk and climb but I enjoyed it and Micheal was there helping us carry stuffs and Joniie was helping my kids all along. Indeed the water was crystal clear at top level and it was worth it. We swam and enjoyed very much. After this, they took us to proper shower place, which was nice. We had a nice lunch but foods was not quite enough for 6 people. I made comment on this on a comment sheet as our day ended. The next day, the food arrangement improved immensely! there were too much food now! But I do appreciate the immediate improvement to my previous day comment. Day 2: Island hoping: Joniie was booked for another tour so Gadi sent an older lady friend and Micheal, again thoughtful of her so that there's an extra pair of eyes on my kids. Today went well and we enjoyed everything, including the food (which is very hard for me to appreciate foods: I am a restaurant owner and is used to delicious Thai food, so I'm always try to be fair on other people food :) ) The only thing was the boat ride back to shore. We had heavy rain and strong wind on the way back so the ride back was bumpy and was a bit frightening for me. I think had we have a bigger boat, we'd probably feel safer. However, my kids enjoyed it, they thought it was fun and exciting rides! (it's great to be kids!!) Overall, there are some small points that can be improved but at least I'm sure Gadi is always ready to receive comments and willing to improve. Joniie was wonderful and Micheal although very quiet for a tour guide, he is polite and helpful. I'd recommend their service!
<strong>Sincere and friendly service from the Philippine</strong> We chose CEH despite it being the expensive choice because my brother who had spent 8 months working in Manila had warned us of how rough and risky the local taxi and car service can be. And most tour services in the Philippine are comparatively high anyway so we chose one we believe safest and experienced with private car and everything. And indeed CEH was. I'd recommended this tours. We booked 2 days tour: D1 whale sharks and waterfalls and D2 Island hoping. We had Micheal and Joniie (plus driver) as our guides on the first day, my husband and I wondered why 2 tour guides since there're only 6 of us and Joniie told us that 2 guides so that one is for special care on my 2 kids! She said don't worry I will watch your kids. I was very impressed (It's very thoughtful of Gadie, the boss, to send extra when there're kids around) and Joniie was wonderful, friendly and indeed really looking after my kids for me. For example while we were swimming with whale sharks, she kept telling me to go go enjoy yourself, I will watch your kids, as a mother I am always concern for my kids wherever they are but she keep reassuring and indeed I had a bit of freedom to swim around without having to worry about them as they are not as strong swimmer. We really enjoyed the Whale sharks, it was a wonderful experience. You are not allow to use and sunblock or make up and not allow to touch the whale sharks but the encounter was close and wonderful. One comment though that there was no proper place to shower or wash yourself after whale sharks, there are only one very poor shower with very long queue, we had to wash ourselves from the water tank which I dont even know if it's clean. No chance for shower! Then we were off to 2 waterfalls, which unfortunately the first one was dried up and the second one: Kawasan fall, the water was not clear since there was some building work near the top cascade. Micheal and Joniie suggested that we keep walking to the top level as they believed the water will be clear up there. We did so it was a further 30 mins walk and climb but I enjoyed it and Micheal was there helping us carry stuffs and Joniie was helping my kids all along. Indeed the water was crystal clear at top level and it was worth it. We swam and enjoyed very much. After this, they took us to proper shower place, which was nice. We had a nice lunch but foods was not quite enough for 6 people. I made comment on this on a comment sheet as our day ended. The next day, the food arrangement improved immensely! there were too much food now! But I do appreciate the immediate improvement to my previous day comment. Day 2: Island hoping: Joniie was booked for another tour so Gadi sent an older lady friend and Micheal, again thoughtful of her so that there's an extra pair of eyes on my kids. Today went well and we enjoyed everything, including the food (which is very hard for me to appreciate foods: I am a restaurant owner and is used to delicious Thai food, so I'm always try to be fair on other people food :) ) The only thing was the boat ride back to shore. We had heavy rain and strong wind on the way back so the ride back was bumpy and was a bit frightening for me. I think had we have a bigger boat, we'd probably feel safer. However, my kids enjoyed it, they thought it was fun and exciting rides! (it's great to be kids!!) Overall, there are some small points that can be improved but at least I'm sure Gadi is always ready to receive comments and willing to improve. Joniie was wonderful and Micheal although very quiet for a tour guide, he is polite and helpful. I'd recommend their service! <strong>Sincere and friendly service from the Philippine</strong> We chose CEH despite it being the expensive choice because my brother who had spent 8 months working in Manila had warned us of how rough and risky the local taxi and car service can be. And most tour services in the Philippine are comparatively high anyway so we chose one we believe safest and experienced with private car and everything. And indeed CEH was. I'd recommended this tours. We booked 2 days tour: D1 whale sharks and waterfalls and D2 Island hoping. We had Micheal and Joniie (plus driver) as our guides on the first day, my husband and I wondered why 2 tour guides since there're only 6 of us and Joniie told us that 2 guides so that one is for special care on my 2 kids! She said don't worry I will watch your kids. I was very impressed (It's very thoughtful of Gadie, the boss, to send extra when there're kids around) and Joniie was wonderful, friendly and indeed really looking after my kids for me. For example while we were swimming with whale sharks, she kept telling me to go go enjoy yourself, I will watch your kids, as a mother I am always concern for my kids wherever they are but she keep reassuring and indeed I had a bit of freedom to swim around without having to worry about them as they are not as strong swimmer. We really enjoyed the Whale sharks, it was a wonderful experience. You are not allow to use and sunblock or make up and not allow to touch the whale sharks but the encounter was close and wonderful. One comment though that there was no proper place to shower or wash yourself after whale sharks, there are only one very poor shower with very long queue, we had to wash ourselves from the water tank which I dont even know if it's clean. No chance for shower! Then we were off to 2 waterfalls, which unfortunately the first one was dried up and the second one: Kawasan fall, the water was not clear since there was some building work near the top cascade. Micheal and Joniie suggested that we keep walking to the top level as they believed the water will be clear up there. We did so it was a further 30 mins walk and climb but I enjoyed it and Micheal was there helping us carry stuffs and Joniie was helping my kids all along. Indeed the water was crystal clear at top level and it was worth it. We swam and enjoyed very much. After this, they took us to proper shower place, which was nice. We had a nice lunch but foods was not quite enough for 6 people. I made comment on this on a comment sheet as our day ended. The next day, the food arrangement improved immensely! there were too much food now! But I do appreciate the immediate improvement to my previous day comment. Day 2: Island hoping: Joniie was booked for another tour so Gadi sent an older lady friend and Micheal, again thoughtful of her so that there's an extra pair of eyes on my kids. Today went well and we enjoyed everything, including the food (which is very hard for me to appreciate foods: I am a restaurant owner and is used to delicious Thai food, so I'm always try to be fair on other people food :) ) The only thing was the boat ride back to shore. We had heavy rain and strong wind on the way back so the ride back was bumpy and was a bit frightening for me. I think had we have a bigger boat, we'd probably feel safer. However, my kids enjoyed it, they thought it was fun and exciting rides! (it's great to be kids!!) Overall, there are some small points that can be improved but at least I'm sure Gadi is always ready to receive comments and willing to improve. Joniie was wonderful and Micheal although very quiet for a tour guide, he is polite and helpful. I'd recommend their service! <strong>Sincere and friendly service from the Philippine</strong> We chose CEH despite it being the expensive choice because my brother who had spent 8 months working in Manila had warned us of how rough and risky the local taxi and car service can be. And most tour services in the Philippine are comparatively high anyway so we chose one we believe safest and experienced with private car and everything. And indeed CEH was. I'd recommended this tours. We booked 2 days tour: D1 whale sharks and waterfalls and D2 Island hoping. We had Micheal and Joniie (plus driver) as our guides on the first day, my husband and I wondered why 2 tour guides since there're only 6 of us and Joniie told us that 2 guides so that one is for special care on my 2 kids! She said don't worry I will watch your kids. I was very impressed (It's very thoughtful of Gadie, the boss, to send extra when there're kids around) and Joniie was wonderful, friendly and indeed really looking after my kids for me. For example while we were swimming with whale sharks, she kept telling me to go go enjoy yourself, I will watch your kids, as a mother I am always concern for my kids wherever they are but she keep reassuring and indeed I had a bit of freedom to swim around without having to worry about them as they are not as strong swimmer. We really enjoyed the Whale sharks, it was a wonderful experience. You are not allow to use and sunblock or make up and not allow to touch the whale sharks but the encounter was close and wonderful. One comment though that there was no proper place to shower or wash yourself after whale sharks, there are only one very poor shower with very long queue, we had to wash ourselves from the water tank which I dont even know if it's clean. No chance for shower! Then we were off to 2 waterfalls, which unfortunately the first one was dried up and the second one: Kawasan fall, the water was not clear since there was some building work near the top cascade. Micheal and Joniie suggested that we keep walking to the top level as they believed the water will be clear up there. We did so it was a further 30 mins walk and climb but I enjoyed it and Micheal was there helping us carry stuffs and Joniie was helping my kids all along. Indeed the water was crystal clear at top level and it was worth it. We swam and enjoyed very much. After this, they took us to proper shower place, which was nice. We had a nice lunch but foods was not quite enough for 6 people. I made comment on this on a comment sheet as our day ended. The next day, the food arrangement improved immensely! there were too much food now! But I do appreciate the immediate improvement to my previous day comment. Day 2: Island hoping: Joniie was booked for another tour so Gadi sent an older lady friend and Micheal, again thoughtful of her so that there's an extra pair of eyes on my kids. Today went well and we enjoyed everything, including the food (which is very hard for me to appreciate foods: I am a restaurant owner and is used to delicious Thai food, so I'm always try to be fair on other people food :) ) The only thing was the boat ride back to shore. We had heavy rain and strong wind on the way back so the ride back was bumpy and was a bit frightening for me. I think had we have a bigger boat, we'd probably feel safer. However, my kids enjoyed it, they thought it was fun and exciting rides! (it's great to be kids!!) Overall, there are some small points that can be improved but at least I'm sure Gadi is always ready to receive comments and willing to improve. Joniie was wonderful and Micheal although very quiet for a tour guide, he is polite and helpful. I'd recommend their service! <strong>Sincere and friendly service from the Philippine</strong> We chose CEH despite it being the expensive choice because my brother who had spent 8 months working in Manila had warned us of how rough and risky the local taxi and car service can be. And most tour services in the Philippine are comparatively high anyway so we chose one we believe safest and experienced with private car and everything. And indeed CEH was. I'd recommended this tours. We booked 2 days tour: D1 whale sharks and waterfalls and D2 Island hoping. We had Micheal and Joniie (plus driver) as our guides on the first day, my husband and I wondered why 2 tour guides since there're only 6 of us and Joniie told us that 2 guides so that one is for special care on my 2 kids! She said don't worry I will watch your kids. I was very impressed (It's very thoughtful of Gadie, the boss, to send extra when there're kids around) and Joniie was wonderful, friendly and indeed really looking after my kids for me. For example while we were swimming with whale sharks, she kept telling me to go go enjoy yourself, I will watch your kids, as a mother I am always concern for my kids wherever they are but she keep reassuring and indeed I had a bit of freedom to swim around without having to worry about them as they are not as strong swimmer. We really enjoyed the Whale sharks, it was a wonderful experience. You are not allow to use and sunblock or make up and not allow to touch the whale sharks but the encounter was close and wonderful. One comment though that there was no proper place to shower or wash yourself after whale sharks, there are only one very poor shower with very long queue, we had to wash ourselves from the water tank which I dont even know if it's clean. No chance for shower! Then we were off to 2 waterfalls, which unfortunately the first one was dried up and the second one: Kawasan fall, the water was not clear since there was some building work near the top cascade. Micheal and Joniie suggested that we keep walking to the top level as they believed the water will be clear up there. We did so it was a further 30 mins walk and climb but I enjoyed it and Micheal was there helping us carry stuffs and Joniie was helping my kids all along. Indeed the water was crystal clear at top level and it was worth it. We swam and enjoyed very much. After this, they took us to proper shower place, which was nice. We had a nice lunch but foods was not quite enough for 6 people. I made comment on this on a comment sheet as our day ended. The next day, the food arrangement improved immensely! there were too much food now! But I do appreciate the immediate improvement to my previous day comment. Day 2: Island hoping: Joniie was booked for another tour so Gadi sent an older lady friend and Micheal, again thoughtful of her so that there's an extra pair of eyes on my kids. Today went well and we enjoyed everything, including the food (which is very hard for me to appreciate foods: I am a restaurant owner and is used to delicious Thai food, so I'm always try to be fair on other people food :) ) The only thing was the boat ride back to shore. We had heavy rain and strong wind on the way back so the ride back was bumpy and was a bit frightening for me. I think had we have a bigger boat, we'd probably feel safer. However, my kids enjoyed it, they thought it was fun and exciting rides! (it's great to be kids!!) Overall, there are some small points that can be improved but at least I'm sure Gadi is always ready to receive comments and willing to improve. Joniie was wonderful and Micheal although very quiet for a tour guide, he is polite and helpful. I'd recommend their service!
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Reply from Cebu Exclusive Holiday 2016.07.26
Dear Boontiwa, Thank for your sharing your experienced from us here in Cebu, Philippines. We are very thankful that you've shared your two days experienced in our company. Yes we will immediately take action to improve our service. Thank you so much for writing our customer's feedback so that we can monitor our butler guides all the time and yes we are giving a sincere service to our customers to make it sure that they can enjoy their holiday with us. About the boat, the capacity of the boat if good for 12 people but we never thought the rains will come since it was very hot that day and the weather forecast was sunny, and causing the waves and very rough ride. Yes it is correct, we will add an extra guide is there is a kids to watch them so that the parents can enjoy. About the shower, yes in the countryside we don't have choice we will use the semi private shower room, but Oslob is always busy. Yes the trip we always make it sure that our guests are always safe and enjoy their holidays with us. Thank you very much for the recommendation we appreciate it very much! Thank you also for sharing your pictures here from Us that we freely took at your trip. From the bottom of our hearts thank you! Cebu Exclusive Holiday Private Tour Team
Charmaine C
Charmaine C
2016.06.07
Verified
Great day spoiled by a poor after service Myself and 3 adults had come to Cebu especially for the Whale Shark and Canyon experience. Having searched various tour options we chose to go with CEH after checking the good reviews - despite this being the most expensive tour operator we had to consider from. Gadie and her colleague (Ana) where very responsive when I was booking the tour at quite late notice and I must say the tour was amazing. Myself and friends described it as one of the best days of our holiday. As part of the package we had been promised a video and photos of the day, so following the trip I expected this to be sent to be emailed to us as we were informed. I have, since January, sent several emails to both CEH, Gadie and Ana with not a single reply (although I did get a reply when I was asking about another tour!) I find this very disappointing and rather upsetting considering we can not now look back on our memories of a once in a lifetime opportunity, truly putting a dampener on such a great day. Considering the price of the tour, the customer service is shocking and feels like they are only interested and keen to respond when it comes to buying tours, with a second-though on the follow up service and failing to deliver on its promises.
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Reply from Cebu Exclusive Holiday 2016.06.24
Dear Charmain, Thank you for sharing your experienced to all readers. despite this being the most expensive tour operator we had to consider from. Gadie and her colleague (Ana) where very responsive when I was booking the tour at quite late notice and I must say the tour was amazing. Yes Charmain we are really responsive and as we promised to our guests to have the best experienced which is you had. Myself and friends described it as one of the best days of our holiday. Thank you very much Charmain that you appreciate it and we so much appreciate it also. As part of the package we had been promised a video and photos of the day, so following the trip I expected this to be sent to be emailed to us as we were informed. I apologized for the delayed sending the videos and the photos to you. We would like to clarify that we emailed you radically about the pictures and videos that your emails is not able to accept a files from drop box and it is automatically deleted. We've been asking also your face book or any alternate email to make it even faster, but no response base on our secretary record. But we are thankful that finally you gave us your facebook account and you've got already your videos and photos. I would personally recommend to those who can read this that pls. bring your own SD card and make it sure that is 64g. I have, since January, sent several emails to both CEH, Gadie and Ana with not a single reply (although I did get a reply when I was asking about another tour!) - Our company protocol is to send the pictures within 10 to 30 days due to the big files and you are informed already because you sign the documents. I find this very disappointing and rather upsetting considering we can not now look back on our memories of a once in a lifetime opportunity, truly putting a dampener on such a great day. Considering the price of the tour.- Our tour is private and we don't have hidden charges base on your first 5 star rating on us in our customer's feedback. We understood how you feel, and we sincerely apologize once again, we will take an action to this matter since this is our first time to encounter that your email was rejecting the Dropbox files.... Please let us know if you received all the pictures and videos in your Facebook account since you confirmed it already that you received but you did not response to our message. Thank you very much for letting us taking care of your holiday! Enjoy watching your photos and videos. Sincerely yours, Team-Cebu Exclusive Holiday Private Tour
Alex M
Alex M
2016.05.23
Verified
Can't recommend highly enough. Fantastic guides, well organised and great value! My girlfriend and I went on 2 separate day tours with Cebu Exclusive in December 2015 and had an absolutely fantastic time. The first one was the whale sharks and waterfalls tour. Our guide got us closer to the whale sharks than practically anyone else there and also did a great job of making sure the day went smoothly and we had a great time at each waterfall. They even had cold beers in an esky in the car for me! The second tour saw us catching the ferry over to Bohol for the day and seeing a variety of great attractions with the highlight being a private boat ride to Balicasag Island and snorkeling with the Giant Sea Turtles. On both tours our guides were absolutely fantastic. They had fantastic english and were very good at holding conversation. They were very knowledgeable and loved answering questions and sharing their knowledge of the islands and their culture. In particular our guide Gabrielle was the best tour guide I have ever had and went out of her way at every opportunity to make sure that Hannah and I had the best possible day. I cannot recommend this company highly enough to anyone who wants to have a stress free, well organised tour that packs a lot of adventure into the shortest time possible!
<strong>Can't recommend highly enough. Fantastic guides, well organised and great value!</strong> My girlfriend and I went on 2 separate day tours with Cebu Exclusive in December 2015 and had an absolutely fantastic time. The first one was the whale sharks and waterfalls tour. Our guide got us closer to the whale sharks than practically anyone else there and also did a great job of making sure the day went smoothly and we had a great time at each waterfall. They even had cold beers in an esky in the car for me! The second tour saw us catching the ferry over to Bohol for the day and seeing a variety of great attractions with the highlight being a private boat ride to Balicasag Island and snorkeling with the Giant Sea Turtles. On both tours our guides were absolutely fantastic. They had fantastic english and were very good at holding conversation. They were very knowledgeable and loved answering questions and sharing their knowledge of the islands and their culture. In particular our guide Gabrielle was the best tour guide I have ever had and went out of her way at every opportunity to make sure that Hannah and I had the best possible day. I cannot recommend this company highly enough to anyone who wants to have a stress free, well organised tour that packs a lot of adventure into the shortest time possible!
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nymira
nymira
2016.05.13
Verified
First-class service and an amazing Whale Sharks encounter Seeing whale sharks has been a lifelong dream, so when we learned about the chance to swim with whale sharks in Oslob, we couldn't resist. We traveled as a couple and stayed in Mactan. Booking a private tour was easy - Gadie was responsive, professional, and thorough: we chose the 1-day whale sharks (snorkeling) and waterfalls private tour - though in the end we chose to skip the waterfalls - on a non-holiday Monday in July. Edmar and Gladden, our guide and driver, arrived promptly at 4am to collect us, and we had a relaxing ride to Oslob. They are friendly, cheerful, and knowledgeable, and we were in good hands. The private tour was an excellent choice. After orientation, we rode out to deeper water in our own boat, so there were no crowds in the area where we swam, and we were able to spend a little extra time in the water with the whale sharks - which were everything we'd hoped for. There were plenty of sharks (and other fish) and plenty of people, even early in the morning on a weekday off-season. We took photos with our underwater camera, but they can't compare to the pictures that Gadie sent a few days after we returned to the US from Asia - those shots show both of us, plus several large whale sharks, and we are glad to have them as a souvenir. When our time in the water was up, we showered, changed, and sat down to a delicious breakfast, including grilled fresh fish, rice, omelette, and some of the best fresh mangoes I've ever had (I don't eat meat, so the menu my have been modified at our request). All in all, it was a wonderful day, and we couldn't have asked for a better tour or a better tour operator. I highly recommend Cebu Exclusive Tours to anyone planning to visit the Philippines.
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Reply from Cebu Exclusive Holiday 2016.05.15
Dear Nymira, Thank you very much! We are delighted with your 5 star rate. We are answering all the inquiries immediately. And yes Photos and videos are included and we are happy you like them and you enjoy very much. We recommend to snorkeling the whale shark on Mondays to Fridays to avoid too much people. Thank you for the highly recommendations. We wished to see you here again in the future. Thank you for sharing your experienced here. Hope to see you again. Sincerely, Gadie Barro General Manager Team Cebu Exclusive Holiday Private Tour
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bobh8929
bobh8929
2016.05.04
Verified
Great Day Canning and Whale Sharks We had a very memorable trip in Mactan and Michael and the team made that happen. Michael helped take photos along the way to help keep the memory. From the 4am hotel pickup to the 630pm hotel drop off they took care of every detail and plan, door to door. It was extremely smooth and well planned out. The experience with whale sharks was fantastic and we never imagined we would get to see, let alone swim with one so close. The canyoning experience was tremendous, really fun, active, and just beautiful. There are few things like it where you're gently swimming down a canyon surrounded by beautiful jungle, while feeling totally safe and well taken care of. Highly recommend this day excursion, you won't forget it.
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Reply from Cebu Exclusive Holiday 2016.05.13
Hello Huquxin, From the bottom of our hearts Team Cebu Exclusive Holiday Private Tour are very grateful that you gave us 5 star in our service. And yes this is door to door service we want our customer arrive safe and sound always. And yes that we are very detail also in terms of Planning the tour to let your experienced and making it memorable. And thank you very much once again for the word " Highly recommend", we are touched. Hope to see you soon here again. Sincerely, Gadie Barro and Cebu Exclusive Holiday Team
Gravitsu
Gravitsu
2016.05.02
Verified
You're in good hands with Gadie and her crew We are a family of 3 (with 8-year old boy) who availed of the snorkeling lesson and the whale shark & canyoning tour. Great interaction via email with Gadie and Nelma, who replied to my queries diligently. The moment I checked in our hotel, I phoned Nelma on our hotel details and confirmation of our wet suit and booty sizes. On the whale shark tour, we were picked up at 4AM and arrived at Oslob befor 7AM. Everything was hassle free. The neck pillows to start the journey was a nice touch. All municipal fees, extra transpo fees and meals are taken cared of. Our guide (Lutchyl) was ready with her GoPro to take videos and photos underwater, so better practice your breath-holding to get good shots! Snorkeling masks and life vests are provided, by the way). After showers (soap, shampoos and towels provided by them), you take your breakfast inside a hut facing the sea. You just take your sweet time and tell your guide when you want to go. At the canyoning tour, this is where I fully appreciated Cebu Exclusive. The wetsuits provided enough insulation from the cold spring waters, without which, I may not be able to enjoy the tour. The rubber booties were also essential when walking through rough terrains. After the final waterfall experience, a motorcycle took us to our parking lot (again paid for by your tour), where there is a shower room nearby. Lunch is taken (albeit around 4pm) in an open restaurant by the sea. Then the final ride back to our hotel started. Inevitably, we fell asleep on the way due to exhaustion. Drop off to our Cebu City hotel was around 8pm. This is the sort of a worry-free tour that I was expecting. I would not hesitate to go with Cebu Exclusive Holiday again.
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PhilFrenchRiviera
PhilFrenchRiviera
2016.04.16
Verified
Very professional and friendly We used the services of this agency for a whale shark + 3 waterfalls tour. The car and the guide were there on time. Unfortunately it was during Easter week end and all places were terribly crowded. Our guide, Jenny, did her best to make our experience as enjoyable as possible. The whale Sharks are really amazing... The guide took pictures under water and during all the rest of the day. An agency that I recommend to spend a good time.
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Reply from Cebu Exclusive Holiday 2016.05.15
Dear PhilFrenchRiviera, Thank you very much for sharing your experienced here and giving us 4 star rate. We are very thankful and yes our guide we will make it sure that everything will flow smoothly. Thank you for having good time with our tour. And yes everything is provided and hassle free and yet adventure. Thank you very much hope to see you here again. Happy Day! Sincerely, Gadie Barro General Manager Team Cebu Exclusive Holiday Private Tour
Alraddadi_ayman
Alraddadi_ayman
2016.04.08
Verified
Greet experience with the best I called Gadie the night before the trip around 8 pm caused I cancelled my original plan and she amazing organized us a wonderfully plan so for that I gave two star. After we wake up at 4 am the guide gave as a bellow to sleep in the car so we to feel the 3 hours of driving. We took 2 trip in one day which is the whale sharks which where amazing and we had a lot of fun and then we went to the canyoning which made our day an forgettable and for that I gave 3 stars. After all I thank our tour guy mike who was helpful and assisted us with everything even took a lot of pictures everywhere Thank u ‪Cebu Exclusive Holiday - Private Tours‬ for the amazing trip hope to see u soon Ayman alharbi
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Reply from Cebu Exclusive Holiday 2016.04.10
Dearest Ayman, Thank you very much for sharing to the whole world about your Day Tour experienced with us. We are very much thankful. Yes we provided a pillow for our guests so that they can still sleep in the car while driving 3 hours from Cebu City to Oslob of where the whale shark encounter. Yes pictures and videos are always included in out private tour package and no additional charges as we send it to your drop box. We are very happy that you had lots of fun with us. Thank you very much! Teach Cebu Exclusive Holiday Private Tour Hope to see you here again.
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Sharchang
Sharchang
2016.04.04
Verified
A Must Experience! Highliy recommend! Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent.
<strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent. <strong>A Must Experience! Highliy recommend!</strong> Cebu Exlusive Holiday private tour is a must experience when you're in Cebu. Our last days in Asia were spent in Mactan Island and decided to take a private tour with my family. There were 3 adults and 2 kids ages 10 and 8. Our most amazing experience in Asia by far. It was a little nervous at first when I was trying to book the tour but it turned out to be the best decision I made while in Cebu. Our tour guide Nelma and Kim were very nice, helpful and patient. They did their best to make sure we were comfortable and took lots of photos of our family. Our tour included taking photos (your tour guide will bring a waterproof camera, breakfast, snacks, water and lots of fun!!! Money worth spent.
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Reply from Cebu Exclusive Holiday 2016.04.10
Dearest Sarchang Family, We are very grateful that you shared your experienced to all world wide readers. We understood that you felt nervous booking since you cannot really trust to anybody. But we are very thankful also to the tripAdvisor that they are very keen in investigating fake reviews and fake company. For our future guests we care you all the time, and we are making sure that the money you spent and pay is worth it, and in our tour all are inclusive and no hidden charges. And yes breakfast, lunch, snacks , Towels, Photos and videos, transportation and entrance fees are all included. We are happy that you felt comfortable. Hope to see you here in the future. Team Cebu Exclusive Holiday Private Tour
Coleccion_Fotografia
Coleccion_Fotografia
2016.03.27
Verified
A Great tour with the best guide! Spell FUN - Cebu Exclusive Holiday! Travel enthusiasts often times believe recommendations from friends. I am glad I did. The whole experience was just astounding for me. From the road trip to the destination, everything just went well. Thanks to the superb staff and management of this lovely tour company. They have covered all our needs and made us feel relaxed, safe and greatly entertained all through out the whole course of the trip. Special thanks to Nelma for always going out of her way just to make us feel comfortable. She made sure we were okay and would constantly check on us if we needed something. She was ever smiling and friendly yet very professional, handling guest inquiries in a courteous and efficient manner. Would definitely recommend! They not only specialize but they can also personalize your trips plus a big major I think is that they develop a repertoire of unique experiences and special access to exceptional and interesting side trips.
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Reply from Cebu Exclusive Holiday 2016.04.10
Dearest Fotografia, Thank you for choosing Cebu Exclusive Holiday Private Tour. Please extend our regards to your friends who recommended us to you. Thank you very much for sharing your happy experienced. Yes we personalized tour if you have requested location that you want us to cater. We show all to our guests if they have another interest things to see. Yes we maintain our professionalism to our guests to make it sure that they have the best experienced with. Thank you very much for the another recommendations! Team Cebu Exclusive Holiday Private Tour Hope to see you here again.
Mling23
Mling23
2016.03.23
Verified
Very Impressed! Catered specifically to our needs and wishes! The staff were amazing from the booking staff to the guides (Jill & Jenny) to our own driver (Roger)! This company tailored the day trip to cater to our needs; especially having young kids. We planned it via email and they were very accommodating and reassuring of a great experience. We did the whale sharks and 3 waterfalls tour. Absolutely amazing and to be honest the staff made it so! The private van and tour is the way to go. They had everything needed to make the trip safe and enjoyable. Our kids loved the guides and even Roger! Their organization of meals and food selection was great as well. I do recommend this tour for anyone, and I'd recommend our tour guides, Jill & Jenny & the driver Roger! Thanks so much Cebu Exclusive Holiday for putting the "Exclusive" in our day trip.
<strong>Very Impressed! Catered specifically to our needs and wishes!</strong> The staff were amazing from the booking staff to the guides (Jill & Jenny) to our own driver (Roger)! This company tailored the day trip to cater to our needs; especially having young kids. We planned it via email and they were very accommodating and reassuring of a great experience. We did the whale sharks and 3 waterfalls tour. Absolutely amazing and to be honest the staff made it so! The private van and tour is the way to go. They had everything needed to make the trip safe and enjoyable. Our kids loved the guides and even Roger! Their organization of meals and food selection was great as well. I do recommend this tour for anyone, and I'd recommend our tour guides, Jill & Jenny & the driver Roger! Thanks so much Cebu Exclusive Holiday for putting the "Exclusive" in our day trip. <strong>Very Impressed! Catered specifically to our needs and wishes!</strong> The staff were amazing from the booking staff to the guides (Jill & Jenny) to our own driver (Roger)! This company tailored the day trip to cater to our needs; especially having young kids. We planned it via email and they were very accommodating and reassuring of a great experience. We did the whale sharks and 3 waterfalls tour. Absolutely amazing and to be honest the staff made it so! The private van and tour is the way to go. They had everything needed to make the trip safe and enjoyable. Our kids loved the guides and even Roger! Their organization of meals and food selection was great as well. I do recommend this tour for anyone, and I'd recommend our tour guides, Jill & Jenny & the driver Roger! Thanks so much Cebu Exclusive Holiday for putting the "Exclusive" in our day trip. <strong>Very Impressed! Catered specifically to our needs and wishes!</strong> The staff were amazing from the booking staff to the guides (Jill & Jenny) to our own driver (Roger)! This company tailored the day trip to cater to our needs; especially having young kids. We planned it via email and they were very accommodating and reassuring of a great experience. We did the whale sharks and 3 waterfalls tour. Absolutely amazing and to be honest the staff made it so! The private van and tour is the way to go. They had everything needed to make the trip safe and enjoyable. Our kids loved the guides and even Roger! Their organization of meals and food selection was great as well. I do recommend this tour for anyone, and I'd recommend our tour guides, Jill & Jenny & the driver Roger! Thanks so much Cebu Exclusive Holiday for putting the "Exclusive" in our day trip.
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