I have to say, as a landlord, I am quite disappointed with this agent.
Everything was fine, 10% letting only is a bit expensive but yet still they helped me secured a tenant with 3 year contract.
The reason that I give only three stars is because of how they dealt with the deposit after. It has been two months now since the last tenant moved out, and all dispute has been settled within 2 weeks after the move out. I still have received the deducted deposit from the agent........
I do appreciate that this is a special time and everything tends to be slower, but still........
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Working with Excel Property Services has shown me that both tenants and landlords are both taken into consideration when dealing with responsive repairs.
The team at Excel work well together to make sure that tenants are comfortable within their homes and any repairs are carried out promptly after landlord approval.
They follow up with all parties after the works have been completed to make sure the issues have been resolved.
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