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Amazing overall!
Overall: Eworks are one of the best Job management systems on the market today and their customer service team are always happy to help in whatever way they can. Learning a new system can be difficult, but Eworks and the team make this transition so easy with all of their support – would highly recommend using this software to streamline your entire business all within one system
Eworks
Overall: eworks gives us the ability to keep customers informed every step of the way as well as keep detailed track of field technicians. Pros: The features of Eworks outshine all of its competitors by far Cons: Initially we thought pricing was a bit expensive, so we moved to cheaper alternatives, but a year later we are back on eworks as none of the other software compare even close, so the saying applies "you get what you pay for"
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E Works
Overall: It is a great help in allowing us to organise our engineers. This is the main system that we use within after sales to manage our business. Pros: It is a very easy system to use and helps us to organise our jobs in an organised fashion to keep on top of our workload. Cons: It sometimes kicks you out but this may be a fault with our own computer system and is an irregular occurrence.
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Best Off-the-shelf Software For A Technical Service Business
Overall: Eworks Manager was the first software to combine our production, purchasing and accounting divisions seamlessly with smart integration. Our field technicians can communicate directly with the office and our customers, directly from the easy-to-use mobile app. The software helped us eliminate wastage and manual reporting, from time management, to purchasing including employee leave schedules. It also introduced strict controls and accountability with high-level approval enforcing features and quality reporting. Pros: Required no customization for our service business. On-going after-sales and technical support. Integrated seamlessly with our accounting system to improve communication between the accounts and production teams.
Amazing!!
Pros: We love everything about the software, it takes a little while to get use to the functionality but the customer service is great and the team is always available to answer any questions or provide training where needed. Cons: The software is a great tool, there is no cons as far as our experience goes so far.
Fantastic Time and Money saving Software
Overall: Eworks Manager has enabled us to rapidly grow our network while maintaining complete control. It has also allowed us to improve our service delivery to our customers. Pros: Really easy to use and manage access rights for a large team. Secure transfer of data to a large network of users Reliable, fast and easy to localize for different business units The CRM and Help Desk features work really well and combined with the job management feature make this a powerful tool to increase productivity. The app is seamless and very advanced, it works really well with our Installer Network Cons: I can't fault anything with the software , the only fault we have is we don't use its full potential
Review
Overall: Excellent experience and they are always keen to listen to ideas and suggestion. Pros: Really easy to use Never had any downtime and loads very quick Support is excellent Continue of development on new features Cons: Would like to see some further development/features where required around existing features.
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I don’t know how we managed without it!
Overall: Before Eworks we did all our job sheets on paper and it was a constant struggle to keep a track of jobs and employees. It’s quite frankly a breeze now and it’s enabled us to expand two fold and we don’t see a problem managing twice as much again or even more with Eworks. Pros: Tracking of Jobs from quote to invoice Tracking or employees throughout the day CRM allowing you to log the history Mobile app on any device Cons: PO not currently available on phone app but we’ve been told it’s coming. There is a few other items but I’m just being fussy as it does so much for us.
Access Security Solutions
Overall: Excellent Service complete management service Pros: Simplicity of the software very user friendly and keeps my business organised. and running smoothly from appointments to accounts Cons: Price a little higher then similar management systems, but worth it for a premium service.
Amazing software!
Overall: - Saves business time and money - Boosts work productivity - Easy to use - Manage and keep up with staff Pros: Everything! Amazing software! Saved my business a lot of time and my staff love it! Support is always there and the e works staff are very helpful. 100% recommend!
Avoid
Overall: None. Cost a fortune just to trail it Pros: None. It's the worst job management software I have tried to use for my electrical contracting company Cons: Electrical Certs are appalling. Promised a 14 day free trail whilst being tricked into signing the agreement, then charge for 2months use after deciding 8 days into 'the trail' that the software isn't right for my business
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