%title%

%offer%

Reviews ( 302 ) 4.2

Mina Jung
Mina Jung
2024.04.29
Most outstanding team and services in car rental that I've ever experienced. They worked well with my insurance company and always tried to accommodate with the right vehicle that I needed over the past several weeks. And I used 3. If you ask, they are ready to help you hook up the hands free feature with your phone, skip the contacts downloading to the vehicle, directions on how to handle/lay down/ take out the back seats in mini vans. I appreciated being able to select my vehicle as well from choices on hand. Vehicles were always clean. Would recommend.
Jeff Lawson
Jeff Lawson
2024.04.09
Super disappointed with the Chrysler mini van rental for spring break. On Monday of break, contacted Noah at the Carmel location and explained to him: The brakes are not good. When you are going down an incline and use the brakes, the van shakes violently and sounds like a jake brake of a semi. There was a noise under the dash that kept popping the entire week as if something was trying to turn on and off repeatedly. The passenger front side window had a significant air leak. When I called the Carmel location, they provided me with the Enterprise Roadside Assistance number. I immediately called them and spoke with Natalie. I explained to her that the van should not be driven due to the brake issue. They offered to swap the van with a pick up truck (uh, what? we have 6 people) and since that didn't work out they "escalated" my case to find a replacement vehicle. They never called back or texted after that. No replacement vehicle. Drove the van with nearly 42,000 miles back to Indiana from Florida. On Sunday, we returned the vehicle and the 2 men at the counter asked how it was. I told them it was a POS and the concerns we had about the van, including no action from Enterprise Roadside Assistance. What did they offer to do? Nothing, as expected. Not a good experience overall and poor customer service from the Carmel location and the national Roadside Assistance team.
Reply from Enterprise Rent-A-Car 2024.04.09
Thank you for your review, Jeff. If you can provide a few more details, I would be happy to look into this further for you. Please email review@em.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Tiara Kay Wickliff
Tiara Kay Wickliff
2024.04.05
Reply from Enterprise Rent-A-Car 2024.04.05
Thanks for your rating! We hope to see you again soon. Kind Regards, -RA
Mark Cole
Mark Cole
2024.03.27
Reply from Enterprise Rent-A-Car 2024.03.27
Thanks for your rating! We hope to see you again soon. Kind Regards, -RA
Connie Rasener
Connie Rasener
2024.03.06
I was very satisfied with my experience with Enterprise Rent-A-Car. The CSR went over the features of the new rental car; he was very thorough. I brought the car back a day early, and within a couple of days, I received a credit on my bank statement, including my deposit. The location of the Enterprise Rent-A-Car was convenient and within walking distance of the repair shop where I was having my car serviced.
Reply from Enterprise Rent-A-Car 2024.03.07
Connie, your satisfaction is our top priority and your wonderful review and rating mean a lot to us. Our team strives to provide you with an excellent experience, and it is great to see you felt that way during your visit. Thank you for your feedback. We hope you have a great day! -ML
William Bordwell
William Bordwell
2024.03.01
Reply from Enterprise Rent-A-Car 2024.03.01
Thanks for your rating! We hope to see you again soon. Thank you! -Lynette
Timothy Tam
Timothy Tam
2024.02.26
Staff is friendly and they always have newer cars that are clean. Getting in and out is never time consuming or hard.
Vitalii Borysenko
Vitalii Borysenko
2024.02.22
nuthan
nuthan
2024.02.13
Chris Rene Taylor
Chris Rene Taylor
2024.01.15
Enterprise worked really hard to get me in a rental that was able to comfortably seat my family. Kept me abreast of any potential changes with desired rental and had solutions. The associates are very dedicated and personable. Definitely recommend. Grateful!
Reply from Enterprise Rent-A-Car 2023.06.30
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon! Chris M
Mark Tasch
Mark Tasch
2024.01.15
The process of having the rental car delivered to and retrieved from the body shop where my car was being repaired was easy.
Yajaira Guerra
Yajaira Guerra
2024.01.04
Excelente atención los carros impecables te reciben con una sonrisa . ☺️ el equipo de trabajo muy profesional.
Reply from Enterprise Rent-A-Car 2024.01.04
Hi Yajaira, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enterprise Rent-A-Car. Thank you, and have a fantastic day! Kind Regards, -RA
Eve Zhang
Eve Zhang
2023.12.28
Easy, convenient! All thanks to Carlos! made the process so stress free!!!
Reply from Enterprise Rent-A-Car 2023.12.28
Thank you for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day! -Stacy
Marlene Leeds
Marlene Leeds
2023.12.01
All good. Service, car, dealt with competent people…..no issues.
Reply from Enterprise Rent-A-Car 2023.12.02
Thank you again for taking the time to let us know how we did. We hope you have a great day! Chris M
Thambirajah Chandrakumar
Thambirajah Chandrakumar
2023.11.28
I recently rented a van from Carmel Rangeline Enterprise to travel to another city. On the way, the van had a flat tire. The staff at Enterprise on my destination city were very helpful and exchanged me another vehicle. I contacted Eli at Carmel Rangeline Enterprise to explain my situation. Eli was very helpful and understanding of my situation. When I returned the exchanged vehicle yesterday at Carmel Enterprise, Eli, Carlos and another gentleman were very helpful. I will definitely rent from the Carmel Rangeline Enterprise again in the future.
Reply from Enterprise Rent-A-Car 2023.11.30
Hi, we're happy you found our staff to be so supportive during your experience here at Enterprise Rent-A-Car. Thank you for taking the time to let us know how we did. We look forward to your next visit! Kind Regards, -RA
Tim James
Tim James
2023.11.23
It was good.
Christie Waldron
Christie Waldron
2023.11.13
Really friendly and speedy service, got a free upgrade
Reply from Enterprise Rent-A-Car 2023.11.13
Thank you for taking the time to let us know how we did. We hope you have a great day! - LP
Dan Charlebois
Dan Charlebois
2023.10.30
As always when I rent from this location it is a perfect relaxing experience
Matt Perry
Matt Perry
2023.10.26
It's a busy place every time I walk in but the staff does an awesome job getting you out the door as quickly as possible. Great people to work with and always have a great selection.
Joseph Bermingham
Joseph Bermingham
2023.10.25
First time renting a car. Excellent experience. Lucas was very knowledgeable and advised me on the best coverages and plans to purchase.
Reply from Enterprise Rent-A-Car 2023.10.25
Hi Joseph, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! - HH