Enterprise Rent-A-Car Reviews

My family planned a trip to Santa Claus Indiana. With multiple car seats/ boosters we decided to rent a van. I almost always use Enterprise. Friendly service easy no hassle rental and returns affordable reliable transportation why I go with them. I arrive to pick up our Van for the weekend to be told they don't have a van for me!? A returning vehicle was damaged and there were no vans. Of course the staff at Enterprise offered an upgrade no additional charge. The upgrade had the space for all my Littles to ride together making a family road trip all that more fun. Adam at Michigan rd. Enterprise was exceptional he made sure we had exactly what we needed!

Unfortunately they make promises and then don't deliver. When questioned they go with old reliable" I don't know why someone would tell you that". Went into the branch to verify I could get a type of vehicle. I was told it wouldn't be a problem. I called the day before to verify and they said we don't ever have those kinds of vehicles. I explained the predicament of needing a certain type of vehicle, the only help even offered was to tell me to call another branch and that was from Caylin M. (branch manager?) . Talk about zero customer service, which was bad enough she didn't even seem to care that her employee lied. She did say she was probably just being optimistic. That sure is helpful when you need a vehicle. At any rate if you have any other option use it.

Great staff and service

Very surprised how this place has 4.2 stars, not just from how many people have had there reservations cancelled 24 hours before pickup but from the amount of complaints of this place not giving back deposits and how many times they keep it or create a scenario to keep it, is mind blowing . Do employees get compensated from damage claims? Because what’s stopping them from damaging the vehicle after drop off ? Definitely questionable due to the fact that I was called about damages but when I arrive not even 30mins to an hour after, the vehicle is no longer there !!? But it was there for 4 full hours before you reached out to me ? I’ve never heard of an insurance company denying a claim and telling there client not to pay due to a false / suspicious claim .

Money hungry, be careful as they will do ANYTHING to get more from you. Also, Jacob who works at the front is extremely rude and unwelcoming.

One of the most corrupt enterprises. Claimed there was hail damage on a vehicle when there was no hail or storms in the area . Pictures were taken at 6 am when it was very dark and when we arrived at 11:30 AM after receiving an email at 10:30 AM (4 hours after pictures were taken) to see these damages, the vehicle was not there. I still followed through and tried to begin this “claim” but my insurance denied it because there has been no hail reported in the area while I had the vehicle. I was asked by my insurance if I was able to see the damages and had to let them know the vehicle was taken elsewhere before I arrived not even an hour after I was made aware . My thing is, how were pictures taken at 6 AM where you can barely see any damages ? And also why were we sent an email at 10:30 AM(4 1/2 hours after pictures were taken ? And we were rudely contacted by Jacob, stating we needed to be there to file a claim by noon or else we would have to pay out of pocket for all damages .(This was at 10:30 AM) And we arrive at the location and the vehicle isn’t even there for us to see these damages but there are low quality pictures taken at 6:30 AM???? Ever since, I’ve been receiving emails about this claim and I cannot move forward due to my insurance saying there is no proof/ lack of evidence that this happened under our care . This location found any easy way to create a scheme and is trying to steal money from loyal customers. I’m sure this has happened many times with other people and they are manipulated into believing it is there fault . Save yourself some time and do not come here . There are many other places that are cheaper with better customer service and will not make false claims to steal your money . Again when speaking to Jacob I attempted to give other options to the damages, such as rocks from the highway etc and he was adamant that it was hail. My insurance and I did research and the claim is invalid and I am still receiving emails saying I need to recover damages . I hope once this goes to collections and gets disputed this company can make this right, although I will never do business with enterprise again and will make sure to post this on all social media Platforms to 400k+ viewers as long as I’m receiving emails about this false claim. I have not paid out of pocket because I was told by my insurance NOT TO .

Most outstanding team and services in car rental that I've ever experienced. They worked well with my insurance company and always tried to accommodate with the right vehicle that I needed over the past several weeks. And I used 3. If you ask, they are ready to help you hook up the hands free feature with your phone, skip the contacts downloading to the vehicle, directions on how to handle/lay down/ take out the back seats in mini vans. I appreciated being able to select my vehicle as well from choices on hand. Vehicles were always clean. Would recommend.

Super disappointed with the Chrysler mini van rental for spring break. On Monday of break, contacted Noah at the Carmel location and explained to him: The brakes are not good. When you are going down an incline and use the brakes, the van shakes violently and sounds like a jake brake of a semi. There was a noise under the dash that kept popping the entire week as if something was trying to turn on and off repeatedly. The passenger front side window had a significant air leak. When I called the Carmel location, they provided me with the Enterprise Roadside Assistance number. I immediately called them and spoke with Natalie. I explained to her that the van should not be driven due to the brake issue. They offered to swap the van with a pick up truck (uh, what? we have 6 people) and since that didn't work out they "escalated" my case to find a replacement vehicle. They never called back or texted after that. No replacement vehicle. Drove the van with nearly 42,000 miles back to Indiana from Florida. On Sunday, we returned the vehicle and the 2 men at the counter asked how it was. I told them it was a POS and the concerns we had about the van, including no action from Enterprise Roadside Assistance. What did they offer to do? Nothing, as expected. Not a good experience overall and poor customer service from the Carmel location and the national Roadside Assistance team.

I was very satisfied with my experience with Enterprise Rent-A-Car. The CSR went over the features of the new rental car; he was very thorough. I brought the car back a day early, and within a couple of days, I received a credit on my bank statement, including my deposit. The location of the Enterprise Rent-A-Car was convenient and within walking distance of the repair shop where I was having my car serviced.

Staff is friendly and they always have newer cars that are clean. Getting in and out is never time consuming or hard.

Enterprise worked really hard to get me in a rental that was able to comfortably seat my family. Kept me abreast of any potential changes with desired rental and had solutions. The associates are very dedicated and personable. Definitely recommend. Grateful!

The process of having the rental car delivered to and retrieved from the body shop where my car was being repaired was easy.

Excelente atención los carros impecables te reciben con una sonrisa . ☺️ el equipo de trabajo muy profesional.

Easy, convenient! All thanks to Carlos! made the process so stress free!!!

All good. Service, car, dealt with competent people…..no issues.