Your automated service sucks. When I call, I don't want to talk to a computer for 5 minutes. I want to talk to a person. Please include a direct line option. I gave up trying to call.
We appreciate your feedback, Mike. We understand the importance of speaking with a real person and are continuously working on improving our customer service experience. You can also visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact details and any rental information. Thank you. – Michelle
Janet Prather2026.03.12
Great rental experience in Carmel today. Brittany, Katie and Sam were so pleasant and helpful. Easy location to work with in every way.
Thank you, Janet! We're thrilled to hear you had a great rental experience and that our team made such a positive impact. We appreciate your kind words and hope to serve you again soon! -Kim
Christopher Lorando (DicesMuse)2026.03.04
The people here were amazing! Worked well with me in getting everything I needed and helping me understand the value in each of the different options when going through the long term rental process. Only issue I seemed to have was the initial setup when working with Insurance, which seemed to involve a lot of middle man miscommunication that eventually got resolved.
Thank you for your feedback, Christopher! We're glad to hear our team provided you with great service and helped clarify your options. We apologize for any confusion with the insurance setup and appreciate your patience as we worked through it. Your experience helps us improve! -Kim
Hani AbuDieh2026.01.30
I had an outstanding experience with Enterprise. I rent a car for 8 days, the customer service was exceptional, and the process was incredibly smooth from start to finish. I especially appreciated the clear communication and follow-up throughout my rental. A special thanks to Adam, who was professional, helpful, and made everything so easy for me. Great team and highly recommended
Thank you for your fantastic review, Hani! We're thrilled to hear you had such a smooth experience and that Adam made a positive impact. We appreciate your recommendation and look forward to serving you again in the future! -Kim
Aashish Khadka2026.01.26
Had very good experience with car rental and customer service here.
Thank you for your wonderful feedback, Aashish! We're thrilled to hear you had a great experience with our car rental and customer service. We aim to provide the best for our customers and appreciate your support. Looking forward to serving you again soon! - Michelle
shankar venkatasalam2026.01.02
I rented a big 15 seater van from this location. From the time I reserved, to pick up and drop off. Everything was smooth. I really appreciate Ms. Brittney Johnson(Rental Manager) for making sure our group had a wonderful trip. And thanks to Ms. Katie who made sure I know everything about the van before I take it. Every time I call the local office Ms. Brittney was there and answered all my questions professionally and with a smile. Thank you to whole team, it was and will be my always rental location.
Thank you, Shankar, for your fantastic feedback! We're thrilled to hear that your experience was smooth and that our team, especially Brittney and Katie, made your trip enjoyable. We look forward to serving you again in the future! - Christina
Iris Herrera2025.12.19
Place be car full about this rent,one family member was rent in online but the take $400 when his show up in the business local they told him,nobody knows about this rent.But never back the money,will report this .!
We are concerned to see this negative review and would like to learn more about your experience. Please reach out to us at www.enterprise.com/en/help/contact.html, so we can discuss the details. We hope to hear from you soon.
Thank you, Laura! We're thrilled to hear you had a great experience and appreciated our team's friendliness. Your satisfaction means a lot to us! -Chris R.
LB2025.10.27
Great service always. Use them regularly to pick up cars for work travel. Courteous, clean cars. I've been there 2-3x in the last couple months and they are all great guys and gals
Thank you, LB! We're thrilled to hear you consistently have great experiences with our team. Your kind words about our service and cleanliness mean a lot to us. We appreciate your loyalty and look forward to serving you again soon! - Jean
Anon2025.10.03
This used to be my go to location after my favorite person left the Fishers one but the last few times I've rented from them has been a less than fun experience. Brittany, the manager, is the only decent person there. The rest of them are rude. I can't remember what his name is, but it's the current manager in training, and he is the worst of them all. ZERO customer service skills and so rude and abrasive. Does not care about helping anyone out. This last time (around Sept 12th) it took them A MONTH to refund my deposit and they took half of it without explaining why. I didn't get a final receipt via email like I usually do when they check in the vehicle either so now I've gotta call and figure out why they're stealing from me. I've been a LONG time customer. I used to rent EVERY. SINGLE. WEEKEND. when my son was hospitalized up north because my car was a POS and wouldn't make it. I paid all that money, every single weekend, to spend ONE HOUR with my son during visitation. And ever since then, we go to Cinci Children's now and I rent from them for our surgeries and appts, etc. I've never trashed their vehicles, I've never wrecked their vehicles and I've only forgotten to refuel one time (due to a stressful hospital visit) and I told them I was so sorry and to just charge me their fee to fill up). You'd think they'd treat a long term-er better, but nobody cares anymore. I'm scared to try some of these other rental places, but I fear after this time... I'm gonna have to try.
Thank you for your review! Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
We are disappointed to see your low rating and want to know what we could have done better. We can be reached at www.enterprise.com/en/help/contact.html. Thank you, and we hope to hear from you.
Jennifer Warf2025.08.18
This is the best car rental location anywhere. The people are so nice, the cars are clean and reliable and newer models, and the check in process is smooth. I fear giving a good review... I just want to keep them as my little secret 😂
Thank you, Jennifer! We're thrilled to hear you had such a positive experience with us. Our team works hard to provide clean, reliable cars and smooth service. We appreciate your support and promise to keep delivering great experiences! - Jean
Chelsie Henderson2025.08.16
It’s wild to sit on hold on the phone and listen to hold messages about “exceptional extra-mile customer service” and the “convenience” Enterprise offers, only to be hung up on because my call can’t be handled after waiting 12 minutes, 3 times in a row. I’m trying to contact the office because the rental we received yesterday has dealer tags that expire in 3 days, but after 36 minutes of waiting on hold and being hung up on by the system, I’m just going to have make the 30-minute drive to the office to ask in person.
We're sorry to hear about your experience, Chelsie. This isn't the standard we aim for, and we appreciate your feedback. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Thank you, Sonjia! We’re thrilled to hear you had a great experience with our customer service and that we could assist you with the vehicle recall. Your recommendation means a lot to us! We look forward to serving you again in the future. Chris M
We appreciate you taking the time to leave us this rating. Have a great day!
ang (coolassang)2025.06.20
Easy, fast, clean cars. Will often upgrade your rental upon pick-up. Staff has always been friendly.
Lot entrances and pick-up/drop-off parking can be confusing.
Thanks for your rating! We hope to see you again soon. -Kim
Ed Wagner2025.06.15
Hi All~
Brittney, Will and Sam are super Kind, Friendly and Professional!!!!
I have worked with many car rental agencies throughout the country, including many Enterprises. The Awesome Crew at the Enterprise in Carmel, IN on Rangeline Rd have been AMAZING!
Brittney helped me pick out an Awesome car, Will was Great at getting me on the Road, Sam was Wonderful on the phone explaining the Process.
The Crew in Carmel, IN have gone above and beyond!
Thank You!
Blessings 🙏,
Ed
Thank you for your fantastic review, Ed! We're thrilled to hear that Brittney, Will, and Sam made your experience so enjoyable. Our team strives to go above and beyond, and it’s great to know they succeeded. We appreciate your kind words and look forward to serving you again! -Natalie
Diane Faux2025.05.13
Love the friendly greeting! Also had the perfect car for me.
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