Verified Company
Great service always. Use them regularly to pick up cars for work travel. Courteous, clean cars. I've been there 2-3x in the last couple months and they are all great guys and gals
Reply from Enterprise Rent-A-Car
2025.10.27
Thank you, LB! We're thrilled to hear you consistently have great experiences with our team. Your kind words about our service and cleanliness mean a lot to us. We appreciate your loyalty and look forward to serving you again soon! - Jean
This used to be my go to location after my favorite person left the Fishers one but the last few times I've rented from them has been a less than fun experience. Brittany, the manager, is the only decent person there. The rest of them are rude. I can't remember what his name is, but it's the current manager in training, and he is the worst of them all. ZERO customer service skills and so rude and abrasive. Does not care about helping anyone out. This last time (around Sept 12th) it took them A MONTH to refund my deposit and they took half of it without explaining why. I didn't get a final receipt via email like I usually do when they check in the vehicle either so now I've gotta call and figure out why they're stealing from me. I've been a LONG time customer. I used to rent EVERY. SINGLE. WEEKEND. when my son was hospitalized up north because my car was a POS and wouldn't make it. I paid all that money, every single weekend, to spend ONE HOUR with my son during visitation. And ever since then, we go to Cinci Children's now and I rent from them for our surgeries and appts, etc. I've never trashed their vehicles, I've never wrecked their vehicles and I've only forgotten to refuel one time (due to a stressful hospital visit) and I told them I was so sorry and to just charge me their fee to fill up). You'd think they'd treat a long term-er better, but nobody cares anymore. I'm scared to try some of these other rental places, but I fear after this time... I'm gonna have to try.
Reply from Enterprise Rent-A-Car
2025.10.03
Thank you for your review! Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. āStacy
This is the best car rental location anywhere. The people are so nice, the cars are clean and reliable and newer models, and the check in process is smooth. I fear giving a good review... I just want to keep them as my little secret š
Reply from Enterprise Rent-A-Car
2025.08.18
Thank you, Jennifer! We're thrilled to hear you had such a positive experience with us. Our team works hard to provide clean, reliable cars and smooth service. We appreciate your support and promise to keep delivering great experiences! - Jean
Itās wild to sit on hold on the phone and listen to hold messages about āexceptional extra-mile customer serviceā and the āconvenienceā Enterprise offers, only to be hung up on because my call canāt be handled after waiting 12 minutes, 3 times in a row. Iām trying to contact the office because the rental we received yesterday has dealer tags that expire in 3 days, but after 36 minutes of waiting on hold and being hung up on by the system, Iām just going to have make the 30-minute drive to the office to ask in person.
Reply from Enterprise Rent-A-Car
2025.08.16
We're sorry to hear about your experience, Chelsie. This isn't the standard we aim for, and we appreciate your feedback. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. ā Michelle
Great customer service. Was able to update me without extra charge due to a recall on the vehicle I booked. I highly recommend this location.
Reply from Enterprise Rent-A-Car
2025.07.08
Thank you, Sonjia! Weāre thrilled to hear you had a great experience with our customer service and that we could assist you with the vehicle recall. Your recommendation means a lot to us! We look forward to serving you again in the future. Chris M
Hi All~
Brittney, Will and Sam are super Kind, Friendly and Professional!!!!
I have worked with many car rental agencies throughout the country, including many Enterprises. The Awesome Crew at the Enterprise in Carmel, IN on Rangeline Rd have been AMAZING!
Brittney helped me pick out an Awesome car, Will was Great at getting me on the Road, Sam was Wonderful on the phone explaining the Process.
The Crew in Carmel, IN have gone above and beyond!
Thank You!
Blessings š,
Ed
Reply from Enterprise Rent-A-Car
2025.06.15
Thank you for your fantastic review, Ed! We're thrilled to hear that Brittney, Will, and Sam made your experience so enjoyable. Our team strives to go above and beyond, and itās great to know they succeeded. We appreciate your kind words and look forward to serving you again! -Natalie
This place is great, it's located near where I live and the rental process was easy and quite affordable!
I booked my rental on Monday for a Thursday pickup and had no issues at all. I was in and out within 15minutes of arriving!
Huge shout out to Brittany and her team, for clean cars, great customer service and answering any questions I had!
Thank you and I will be coming back to this location specifically!
Reply from Enterprise Rent-A-Car
2025.04.27
Thanks for the awesome review, Ethan! We're thrilled to hear you had such a smooth rental experience and enjoyed our team's service. Brittany and the crew will be glad to know they made a positive impact. We look forward to seeing you again soon! - Jean
When I received the vehicle from Enterprise, a warning popped up that the PSI in the back right tire was low. Since the warning popped up the second I got into the car for the first time, I figured that the employees at enterprise had checked this out and there was no reason to be alarmed. What I did not realize was how dangerously low the back tire was, 12 PSI! I took a picture at the time in case I would be unfairly charged for the negligence of the enterprise staff, but a couple days later the tire became visibly deflated (while sitting outside my apartment). I tried to bring the issue to the attention of the staff at Carmel to which I was told to drive it to a gas station and fill it with air. I confirmed with experts had I listened to this advice, I most likely would have ended up in an accident because the tire was completely deflated AND although the act of filling the tire with air is a simple procedure, if something were to go wrong, I did not want to be held liable. I ended up having to use roadside service which was charged to my account despite the car being provided in these conditions. I tried discussing my concerns with the staff and the person I spoke with completely ignored what I said and gave me a rude look, so I didnāt press any further. Horrible business practice and horrible staff. It is honestly so sad what a company will do to make an extra $50.
Reply from Enterprise Rent-A-Car
2025.04.03
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. āKim
Reserved a car in advance but when i got here she said they gave it somebody else.
Worst service
Reply from Enterprise Rent-A-Car
2025.03.10
Hi Simran, we would like to know more about your experience so we can help. Please visitĀ www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Many Thanks, -Michael
Made a reservation and I was told there is no car for me. Never heard a āsorryā!Thatās ok. But the attitude of the manager is Sooo Rude! Aggressive! She is trying to brush me off and doesnāt care about how much inconvenience it brings to me! And she even said you go any locations if you want. Yes I did~ But why you are here if you donāt care about your customers if u just kick your customers out because you guys messed my reservation! You could do a better job! You could be nicer!!!
Reply from Enterprise Rent-A-Car
2025.03.06
Thank you for your review, Lee. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. ā Isabella
Awesome staff, great service, excellent vehicles, what else a customer wants !!
I would like to thank Alex, JJ and all of the brach staff for their support.
Reply from Enterprise Rent-A-Car
2025.02.27
Hello, we are very happy we could provide you with a positive experience! Thank you so much for your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! -KimĀ
Friendly staff and great range of cars to choose from.
Reply from Enterprise Rent-A-Car
2025.02.25
Hello, your wonderful feedback and rating mean a lot to us. Our team strives to provide you with an excellent experience and we are delighted that you felt that way during your visit. If you have additional needs or questions, please contact us. Thank you. -Natalie