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Reviews (25)
Mary DeVinney
2023-08-28
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The cleaning was excellent and very thorough! Customer service was great also. I was able to schedule an appointment two days after I called. I will definitely use this service again!
Amanda Lewis
2023-08-07
Positive
Quality
Responsiveness
Value
I sent out a lot of requests for last minute cleaningsand eMaids got back to me that night and scheduled for the same week. Very reasonable price and they did even better than I had expected.
Douglas Sparrow
2023-07-11
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
They showed up on time and were incredibly efficient and thorough. We were move-out ready in a few short hours. From refrigerator and oven deep clean, fans, baseboard, bathrooms, and floors, the team did not miss a single thing. The prices were incredibly reasonable for a trusted and valued company. Will absolutely use them again.
Sam Wancowicz
2023-07-04
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Dahlia B
2023-07-03
Positive
Professionalism
Quality
Responsiveness
Value
Three lovely kind women came and powered through everything so quickly. They left my old place in amazing condition and everything was so clean it sparkled. Will definitely be using them again in the future.
Shanan Farmer
2023-05-31
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The ladies did a fantastic job. We used them once for a move out out cleaning and twice for bathrooms only. I would highly recommend them. My only issue is that they don’t work on weekends, but I understand.
Nausheen Waseem
2023-05-09
The girls were very unprofessional and did not know english. There was no description on the website as to what is included in the move out cleaning and just a wipe down on the window was charged extra.I was not at all satisfied with the service .Everything was done half heartedly. A-lot of things were done after mentioning so many times.
Samantha Greenberg
2023-05-01
They have provided me with great service! Communications are always timely as well
Scott V
2023-04-17
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We have a large house and big family - it’s a big job, Emaids do a wonderful job, hard working and honest. I highly recommend.
J V
2022-06-16
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We have been using eMaids of Northern Virginia for our AirBnB business for a couple of months now and have nothing but wonderful experience with the owner (Kirk) and the cleaners. They are always on time and Kirk is super helpful with EVERYTHING. We are very happy we’ve found such a reliable and professional cleaning company. Highly recommended!!
Jessi Henderson
2022-04-28
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We have used different cleaning companies over the years, but this service was the most thorough, responsible, and very well run cleaning company we have ever used.I don’t want to write this review because I might expose my secret and have everyone rushing and taking my preferred times lol kidding…Might need to add a second day just incase lol amazing experience and would highly recommend them to family and friends!
L
2022-04-14
Uhhh… not sure what they cleaned. We requested a move-in cleaning so I wanted everything wiped since the house was not dirty to begin with. We left the house as soon as they arrived and gave them instructions. The guy who I spoke to over the phone to make an appointment told me that they wipe everything and of course clean the floor. Well when we came back the ladies were moping the floor with their shoes on which they wore outside. Maybe it was our fault for not clarifying ‘no shoes’ cause we don’t wear shoes in the house. But what is the point of moping the floor when you walk over the cleaned area with outdoor shoes? Also they did not wipe anything. All the kitchen drawers inside and outside had to wiped again because when I wiped them to be sure the wipe turned grey and all the sauce stains were still there. We asked them to clean the second fridge but they did not and we found that out after we tipped them and left. We were charged almost $200 for this service yet the cleaners left the hardwood floor and the tiles sticky and the drawers dirty. Would not recommend.
Good Morning "L". Upon further investigation, we do not have any information on servicing your home. If you would like us to service your home, please feel free to give us a call at 703-945-1933 to better assist you. We are giving large spring cleaning discounts that will lower the price that you were given by the other companies. We also do final walk throughs with our services. This will provide no mistakes in our cleanings and will insure top quality cleanings, as stated on our website. Hope to talk to you soon!!
Allison Marshall
2022-04-06
Positive
Quality
EMaids is hands down the best cleaning service I have ever used. They are had working, professional and do a really great job. Equally as important, they are very trustworthy, reliable and prices are very fair. No other cleaning company compares!
Heather Ranalli
2022-04-06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Very efficient, professional and thorough! Will definitely be using EMaids again.
Sandy Reed
2022-03-02
Positive
Quality
Veggie Pass
2022-01-25
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Marva H
2021-08-18
The two ladies were sweet & fast.
Fari Ha
2021-08-10
Critical
Professionalism
Punctuality
Quality
Value
I initially asked them to come at 8:00 am, but the owner said that TWO cleaners will show up 30 minutes EARLY (7:30 am) to inspect it first, and I agreed. ONLY ONE cleaner showed up @8:00 am. The cleaner went out several times and made excuses to my parents that she “forgot” something, but instead she called the owner and said that my parents were “complaining” about everything. I paid for a deep cleaning service, and you only “cleaned” the toilet, tub, and sink. The cleaner did standard cleaning and was trying to pass it as deep cleaning to my parents. The owner called me several times during my work to charge me for slightest things like the removing of these paint drips from the wall tiles. He said that the cleaner “scratched” these paints, but when I came home, my parents told me that they gave her a paint remover, which means she did not scratch the paint. There was a yellow stain on the tub, and I told the owner not to worry about it because it has been always like that, but he insisted and used some chemical, which ruined our tub. He called me again after ruining our tub, and told me that he will only charge me $70 (the amount that we agreed upon first) but will skip the floor to which I agreed. Fast forward, 20 days later I see that they have charged me $100 for their service even though ONLY ONE showed up and LATE, RUINED our tub, SKIPPED the floor, tried to pass standard cleaning for deep cleaning. ALSO forgot to say that they did not even send me receipt or invoice even though 10 or 20 minutes after booking, I specifically called them for that, and he told me that he will send it to me, but never did.
EDIT: there were no “excessive paint and mold damages”. The paint remover was covered by us, and then there was some molds between some of the wall tiles, which is normal. Providing TWO house cleaners was YOUR initial offer and that’s how we agreed upon, when the cost was also already discussed. You told me the reason the other cleaner didn’t show up is that my bathroom is small (not due to my budget). If you had provided your service as promised by providing 2 house cleaners and on time, you could have fulfilled it. All the information that I gave you is still the same. I am waiting for my $30 refund.
Good Morning Fari. eMaids is committed to providing 5-star services and are disappointed that your last customer service interaction did not measure up to our standards. On behalf of eMaids of Northern Virginia I personally apologize for not meeting your parents and your personal cleaning standards. Due to the excessive paint and mold damages we were not able to complete our task due to the limitations of your requested packaging. We tired our best to use our standard household products including the request of using your parents cleaning solutions to remove as much as we can. Unfortunately, we would need to put you on a detailed cleaning package plan that will allow us to use our commercial grade tools and products that will eliminate the targeted issues. We do not use any materials to scratch off any surfaces due to potentially damaging any of our client's properties. Also, providing two cleaners for one bathroom would be counter productive and expensive. We wanted to create a personal package that matched your requested budget. Upon further investigation, I do see that you were charged the additional $30 and we are more than willing to reimburse you the difference. Please give us a call to confirm your payment information is up to date so that we can process your refund at a timely manner. Thank you for your patience.
Sheena Nazrin
2021-07-06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The quality of cleaning is excellent. A morning appointment is very important to me and they always keep that time frame. Owner is very professional and Anna and Ruksana did a great job, and paid attention to every detail. I had the best experience with this company.
Kathleen Bowen Simons
2021-07-05
They've cleaned for me twice now and all good!