RecDesk Reviews

Lori L. 2025.01.31

     

Recdesk is a great tool for Park & Rec& rental property. Overall: RecDesk is a great tool to have if you are over park registration, park league, and any rental areas. Registrations turn into park leagues with a few click. You can ever get a computer generated schedule based off your requirements. We also use it to rent out our community center and it has made that process easier as well. Pros: I love that documents can be placed on a member so that the customer never has to bring the same paperwork over and over. I love how simple it is to create a league from program registration. Cons: I do not have anything that stands out that I would like to change.

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Reply from RecDesk 2025.02.06

Lori, Thanks for your 5-star review! We're glad you've found RecDesk to be a great tool that simplifies your registration, leagues, and rental areas. Please don't hesitate to reach out with any other feedback!

peter C. 2024.08.21

     

Plus 1 for RecDesk! Overall: RecDesk has filled our needs seamlessly. We are faster and more efficient in our processes and only use around 40% of the programs capabilities. Pros: Ease of use, learning the program was intuitive and efficient, easy to realize and correct user mistakes. The support I've needed was quick and solved the issues. Cons: That I'm the only administrator. I wish that I had more staff that I can assign to the program. I have not had any issues with RecDesk.

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Reply from RecDesk 2024.08.28

Hello Peter, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with RecDesk. Your feedback means a lot, and knowing we’re doing things right is wonderful. We look forward to serving you again in the future!

Rick M. 2024.08.13

     

North Augusta Parks & Recreation RecDesk Overall: Excellent! The RecDesk team helped our department meet our deadline to go live and have been available to answer all our questions. Thanks to [sensitive content hidden] for all their assistance! Pros: Simplicity for the entire staff to learn and helpfulness of the staff! Cons: Getting PCI compliant with Clover Connect

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Reply from RecDesk 2024.08.21

Greetings North Augusta! Sending a sincere thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

Kendyle A. 2024.08.01

     

Easy to use Overall: Overall, I enjoy RecDesk. It makes it easy to track programming revenue, print daily reports, and create reservations. Pros: I like how easy RecDesk is to use and understand. The support team does a great job of providing training videos and answering questions quickly. Cons: I do not like that for every transaction, users need to create an account to register for a program or reserve a site. Some community members find it to be a hassle, but it is easy to make an account.

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Reply from RecDesk 2024.08.02

Thank you so much for taking the time to share your positive feedback with us! We’re thrilled to hear that you had a great experience with RecDesk. Your kind words and support mean a lot to our team. We’re constantly striving to provide the best possible experience for our customers, and it’s rewarding to know that we’ve met your expectations. If there’s anything else we can do for you, or if you have any suggestions on how we can continue to improve, please don’t hesitate to reach out. We’re here to help! Thank you again for your valuable feedback and for being a part of our community.

Evelyn M. 2024.08.01

     

Easy to Access but sometimes hard to find camps Overall: I have been using recdesk to register my family for camps and other activities Pros: It was easy to access and set up an account Cons: It was difficult to find some of the activities or programs because they were not in order by date and the registration fee was not on recdesk when I first registered my grandson.

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Reply from RecDesk 2024.08.02

Hello Evelyn, Thank you for sharing your feedback with us. We understand that you have specific needs, and we’re here to help meet them. Please feel free to reach out to our customer support team at reach out to your CSM or the customer support team, and we'll be happy to assist you. We appreciate your input and look forward to ensuring you have the best possible experience with us.

Aidan S. 2024.07.29

     

Review 2024 Pros: The simplicity of the software and it is easy to use Cons: Sometimes I forget how to do things but otherwise the software is user friendly

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Reply from RecDesk 2024.08.01

Hello Aiden, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Roy B. 2024.07.29

     

More Software Development Pros: We like the simplicity use cases of RecDesk on the Admin Side Cons: Community Side, there's a little too much going on; We wish that their was a community member training that we can give to parents; - Not having Discount Codes; and forcing organizations to put Fees online even if people have scholarships - No true Scholarship features (and we have to create workarounds) it would be nice if we put them in a scholarship everything we select would automatically fix or adjust pricing - Administrative Burdens: A lot of things in RecDesk can not be customized to the organization's needs, and we wish that we got to sit down with one of the Software developers and let them know our needs as an organization.

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Reply from RecDesk 2024.08.02

Thank you for sharing your feedback with us. We are listening closely, and it’s clear there are a few areas where we can improve to better meet your needs. To address your concerns more effectively, we encourage you to reach out to our customer support team. We’re here to assist you and ensure that any issues are resolved to your satisfaction. We truly appreciate your input and your continued support. Your satisfaction is important to us, and we’re committed to making the necessary improvements.

Toni R. 2024.07.23

     

Good source of info Pros: Ease of using and able to navigate the site Cons: There is nothing I disliked about Rec Desk

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Reply from RecDesk 2024.07.30

Toni, Thank you so much! We’re grateful to have you as our client. We strive to provide superior easy-to-use software. We appreciate your kind words.

pioneer R. 2024.04.23

     

Rec desk easy to use Overall: Very user friendly for an older demographic, the reports for G/l are so easy to use. Payment reconciliation very easy. Pros: It is very user friendly for an older demographic Cons: time consuming entering information for programs

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Reply from RecDesk 2024.05.03

Hello, Thank you for the kind feedback. RecDesk is easy to use software for all ages. Please reach out to your Customer Success Manager for assistance with ways to simplify entering information and copying programs. Best regards!

tanella R. 2024.04.18

     

I really enjoy using this Pros: When I am using recDecks I love how organized all of the tabs are. Cons: There aren't enough short cuts. I also would like an easier process to give credits to accounts.

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Reply from RecDesk 2024.05.03

Hello Tanella, We are glad you enjoy the software, and the organization that it offers. If you want to review some of the workflows please reach out to Customer Support. They can assist you.

Erin M. 2024.04.17

     

Rec Desk Review Pros: Rec Desk provides a master calendar which is very helpful when planning programs. There are multiple programmers who offer programs in several buildings and outdoor locations. Cons: I do not find the payment feature user friendly, especially when a participant has a credit.

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Reply from RecDesk 2024.04.18

Hello Erin, We are delighted that you like our calendar feature. We appreciate your feedback on payments and encourage you to reach out to our Customer Support team to review the workflow.

Veronica K. 2024.04.17

     

Parks and Recreation Useage Overall: We love working with this system. It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve. Pros: The ability to reach more customers and the ease of organizing programs. Cons: The reporting options are limited for some of our needs.

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Reply from RecDesk 2024.04.18

Hello Veronica, Thank you for choosing RecDesk. We appreciate your kind feedback. If you need further review of the various reporting options please contact Customer Support for assistance. They would be happy to help!

Carrie F. 2024.04.17

     

SPRC Loves Rec Desk! Pros: I love how easy it is to keep track of memberships, members and programs! Cons: I would like to have a discount option in the POS feature. It would also be nice to be able to pick and choose staff permissions (a la carte style)

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Reply from RecDesk 2024.04.18

Hello Carrie, Thank you for your positive review. We appreciate your kind words. Our support team can help you with POS discounts, please contact them for further review.

Patty G. 2024.04.17

     

Rec Desk review Overall: Overall, it is a great system for point of sale and keeping a database of people. I have at least 20 events running simultaneously, and it is easy easy to use for a older demographic. Pros: Anytime I need support. Someone answers me quickly. Cons: I wish I had more control over the administrative side of widgets

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Reply from RecDesk 2024.04.18

Hello Patty, Thank you for posting your positive review. At RecDesk, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. Reach out whenever you need us!

Ginger F. 2024.04.16

     

RecDesk does it all Overall: RecDesk has helped us modernize from paper & pen, to online scheduling, invoicing and communications. Scheduling facilities is more efficient using RecDesk too. Pros: Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster. RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately. Registrations on-line are very smooth and easy to set-up. The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out. Cons: As an administrator, I cannot think of anything that is truly a con.

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Reply from RecDesk 2024.04.18

Hello Ginger, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us here at RecDesk.

Cathy H. 2024.04.12

     

RecDesk for Community Centre and BGC Club Overall: From the beginning using this new system was so much easier and user friendly than our old system. Pros: Ease of payment and registrations. Ease of reporting. Support is very fast and helpful. Cons: Wish more of our old data exported into RecDesk was able to be transitioned, like postal codes.

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Reply from RecDesk 2024.04.18

Hello Cathy, Thank you for choosing RecDesk. We’re glad to hear that you were satisfied with your ease of payment and registrations. Please share your suggestions for improved workflows with our Customer Success team.

Becca M. 2024.03.28

     

Recdesk Review Overall: I have had an abundantly positive experience with Rec Desk. The system is easy to learn, and we are given all the right resources to make the process happen. My positive experience is especially attributed to the team of people who make it all happen! I have always had a contact that was reachable by the send of an email or the schedule of a meeting. I have not once felt like I was left to fend for myself, even when it came to fixing the most minor technical errors. Knowing I can rely on the Rec Desk team to assist me in my programming efforts has really impacted my experience in a positive way! Pros: I love the ease of organization and communication. Prior to Rec Desk I spent lots of time digging for information through rosters and spread sheets. Rec Desk keeps important information at an arm's reach and easy to organize or reorganize as needed! Cons: I do not like the how "as is" Rec Desk comes. I would hope for more customizable features. Such as changing information in rosters, giving the directors a choice on what can be made mandatory or non-mandatory, and a more flexible instructor's page. I would also like to see more options for displaying programs and events and their advertisements.

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Reply from RecDesk 2024.04.04

Hello Becca, We appreciate your feedback and are delighted to know you enjoy RecDesk. Your satisfaction is our top priority, and we look forward to serving you again soon. Please reach out to our customer support team for more assistance with your needs for customization.

Lanny C. 2024.02.02

     

Parks and Recreation Overall: Great so far, helpful and appears easy to use. Pros: Efficiency, reduces calls and foot traffic in the office. Online reservations, registrations and memberships. Cons: Building the program because it is a lot but we knew we would have to do that to make it specific to our organization.

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Reply from RecDesk 2024.04.04

Hello Lanny, We are so glad you had a positive experience with RecDesk Your support is invaluable to us. Thank you.

Julie S. 2024.02.02

     

Rec Desk 2024 Pros: The ease of learning the program, the ease of using the program. Cons: At this point I don't have any issues that cause me to have a dislike.

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Reply from RecDesk 2024.04.04

Hello Julie, Thank you for taking the time to leave us a review. We are thrilled to hear that you love the ease of learning and using RecDesk. Your kind words mean a lot to our team!

Lauren B. 2024.01.29

     

User friendly for both admin and users Pros: RecDesk is really simple and easy to use from both the standpoint of the administrator and the user. It has many great functions that are helpful for exporting and organizing data. Cons: One downside is that RecDesk is not as visually appealing/up to date as other sites in terms of graphics and visuals.

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Reply from RecDesk 2024.04.04

Lauren, Thank you for taking the time to leave us a review. We are thrilled to hear that you find our software to be user friendly. Your kind words mean a lot to our team!