On may 29th I placed an order. I was told it would arrive in one week on 6/5. It didn’t. She then said it would arrive 6/9 or 6/10. It didn’t. She was out of the shop the entire week. I called and she said it would arrive Thursday 6/12 now. It didn’t. Called on Monday 6/16 said it would arrive Tuesday or Wednesday. It didn’t. She again was out of the shop. No response at all.
On Friday 6/20, when I asked her to provide a tracking number, she sent me two numbers, one of which was for an order on 5/20 that obviously wasn’t mine, and one was just a fake tracking number because it said it was invalid. I asked for proof of shipment from the vendor. She then sent herself an email then sent it to me and played it off as an email from the vendor.
I called the vendor directly and they stated they haven’t been able to contact her and that they have received no payment from her for my order and it has not been shipped. Bre lied to me for almost a month about my order being on the way, when asked for proof, she gave me incorrect and fake tracking numbers, then fabricated an email to send to me as “proof” that it shipped.
If I could leave zero stars I would. The worker named Bree is honestly the worst. She doesn’t show up to work and she lies to customers. I’ve called so many times over the past month and left my name and number. Not a single call back! Then come to find out she’s sending out fake tracking numbers to customers and ignoring other customers too. Definitely going to call the BBB to get this handled.
Reply from El Dorado Tile & Flooring
2025.06.20
Thank you! We appreciate your feedback regarding your experience!
Advertisement
Advertisement
I highly recommend El Dorado Tile & Flooring for your tile needs. They have a great showroom and so much beautiful tile to choose from! Melissa was professional, knowledgeable, and so helpful. I drove all over Rancho and Roseville before realizing that everything I needed was right here in Shingle Springs! I will definitely be going back to El Dorado Tile and Flooring for our next project.
Advertisement