Ehrhart Energy Reviews

Nikki Fox 2026.05.07

     

Been a customer for 8 years. Only in the last year has my satisfaction dropped. They used to be understanding and allow payment plans on huge deliveries, but recently they are less flexible and patient and ruder and when I was making regular payments toward a huge delivery, they changed my account to pay for full tank ahead of time, schedule own delivery, and any “overpayment” wouldn’t be refunded but rather “credit” on my account. So I have to pay a full tank (over 1000) and if I only need $300, tough. I’m gone.

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Reply from Ehrhart Energy 2026.05.07

Hi, Nikki . We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

Sara Abernethy 2026.03.20

     

Wonderful people to work with! We first worked with Ehrhart at New Park Event Venue as a fuel oil supplier. When we had an emergency issue at our second property, they took our customer status seriously, and worked hard to get Diamond on Seneca in Hector set up as an Ehrhart propane customer, including swapping out propane tanks (a fascinating process to watch - they bring a crane that's so precise that one person can place it...I watched the whole thing with popcorn). They've been very helpful every time I call - I usually think "gosh they're going to have to get a tech to answer this one" but Darlene has literally seen it all and she's been able to give me excellent guidance right over the phone. Ehrhart has been an absolute pleasure to work with!

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Reply from Ehrhart Energy 2026.03.20

Hi, Sara. We are thrilled to learn that you had a positive experience with us!

brittany williams 2026.02.10

     

Absolutely terrible service. My driveway is clear and I’m almost out of propane. They are refusing to come up my driveway when I have young kids in this house. Crazy they want to charge an additional 250.00 fee to put chains on their vehicle so they can get up my driveway. Would definitely go with someone else for propane

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Reply from Ehrhart Energy 2026.02.10

Hi, Brittany . We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

A. Lambert 2026.01.30

     

We have been very satisfied with how quickly they deliver propane. They always make sure we have propane even with this extreme cold. It is reassuring to know that we don't have to worry about heating needs now that we switched to Ehrhart! We highly recommend this superior team of professionals

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Reply from Ehrhart Energy 2026.01.30

Hi, A.. Thanks for taking the time to share your positive experience. We truly appreciate it!

Taylor Trenchard 2025.12.29

     

I strongly recommend avoiding Ehrhart Energy. They were misleading about their billing cycles, and when I tried to get clarification, the office staff were rude, unhelpful, and eventually stopped answering my calls altogether. To make matters worse, they sent a bill to collections without giving me a fair chance to communicate or resolve the issue. This negatively impacted my credit, which is extremely frustrating and unacceptable. There are much better propane companies out there with fair pricing, clear communication, and respectful customer service. I would not recommend using Ehrhart Energy.

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Reply from Ehrhart Energy 2025.12.29

Hi, Taylor. We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

Tina Freelove 2025.12.04

     

I purchased a home in Trumansburg that had their tank on the property and i switched companies. When Erhart came to pick up their tank they got the truck stuck in my yard and had to get another truck to come pull them out and when they did that THEY DUG UP AND PUT HUGE RUTS IN MY YARD!!!!! I call them to tell them they have to fix my yard I get the run around!!! I keep getting told I will get a call back from the Brad, the manager and needless to say its been a week and NO CALL!!!!! They better make it right! or i will take them to small CLAIMS COURT!!!! THESE GUYS SUCK!

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Reply from Ehrhart Energy 2025.12.04

Hi, Tina. We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

Phil Martinez 2025.09.12

     

Exceptional customer service. The prior owner of the home we just purchased had a different propane supplier who did not follow through on their terms for cancelling service to that address. This created a hardship for my wife & I. After nearly 3 months of inaction from that propane supplier I was ready to seek legal help, which could have resulted in a huge expense for me. Ehrhart Energy was able to resolve the issue for me without costing me a dime! They really provided exceptional customer service to resolve a problem that another company created.

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Reply from Ehrhart Energy 2025.09.13

Thank you so much for your kind words, Phil. We really appreciate you taking the time out to share your experience with us.

Samantha Chilson 2025.08.22

     

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Reply from Ehrhart Energy 2025.08.22

Thank you for sharing your thoughts, Samantha. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (607) 387-8881.

Mike Bishop 2025.04.16

     

Service was great for first few years. Now they are completely ignoring my email messages. I asked them to stop delivering three times, once by direct email and twice through their email form. They keep showing up. I have yet to receive any response. If you do not have a plan they will gouge you by delivering when the price is highest. [ADDED AFTER POSTING] And wouldn't you know that an AI bot responded within 5 minutes of me posting this, yet Ehrhart is unwilling to respond to emails sent to them directly!

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Reply from Ehrhart Energy 2025.04.17

Hi, Mike. We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

Jim Borden 2024.10.02

     

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Reply from Ehrhart Energy 2024.10.02

Hi, Jim. We’re thrilled to receive such a positive rating from you. Thank you for taking the time to share!

Caroline Kim 2024.09.27

     

Erhart sent a tech out within only a couple of days. He was professional and helpful. My issues was fully resolved with no problem.

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Reply from Ehrhart Energy 2024.09.27

Hi, Caroline. We appreciate the kind words and are glad we could provide you with a positive experience!

WILLIAM Nagle 2024.09.20

     

Delivery of my Wood Pellets were spot on . Early and place exactly where I asked them to be placed. Fork lift driver is very friendly and professional. Thanks again for another Seasons worth of heat.

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Reply from Ehrhart Energy 2024.09.20

Hi, William. Your feedback is highly appreciated. Thank you for the review!

Jim Skarbek 2024.09.19

     

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Reply from Ehrhart Energy 2024.09.19

Hi, Jim. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Paula Turkon 2024.09.18

     

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Reply from Ehrhart Energy 2024.09.18

Hi, Paula. We greatly appreciate your feedback. Thank you for the review!

Patti Ksenak 2024.09.18

     

Everyone who works there is very friendly and service is excellent ,couldn't be happier! Deliveries were always on time and guys were extremely NICE!!!!

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Kenneth L Dauria 2024.09.10

     

GREAT automatic DELIVERY SERVICE, maintenance of systems mechanics are very professional and thorough, email delivery of billing, excellent response for furnace service when needed. Overall great hassle free service

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Barbara Dunham 2024.03.04

     

Ehrhart Energy went above and beyond my expectations when it came to servicing my energy needs. I had a bit of a dilemma that I needed help with and Ehrhart was extremely helpful. Every phone call I've made to them gets immediate attention. I've always gotten exceptional service from every member of their team. As far as good business goes, they deserve an A++! My experience with Ehrhart has by far been one of the most positive experiences that I've had with any business in a very long time. Thank you!!!

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James Guild 2023.12.07

     

The billing department is colder than a frozen propane tank. After years of being a customer, I've given up on Ehrhart. They are not friendly. Luckily we have Stewart P Wilson at another residence and I can only say great things about SP Wilson. Do your self a favor and steer clear of Ehrart Energy.

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Reply from Ehrhart Energy 2023.12.11

Hi, thank you for contacting us. We’ve received your message and appreciate you reaching out. Please provide the name and phone number associated with the account to allow our team to better assist you. If you need immediate assistance, please call our office at 607-387-8881. Thank you - The Ehrhart Energy Team.

Albert Chaffee 2023.10.26

     

We have been with Ehrhart many years. Not once have they ever failed to amaze me with "old time" friendliness and customer service. This morning they sent out a service person to clean my furnace. He was the most informative, nicest person that one could ever meet. That is the great customer service that Ehrhart provides. Many years ago my furnace quit at 2 am on a Sunday morning. I called and within two hours a service person was there to get the furnace operational in sub zero weather! Find another company that cares that much about their customers!

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Reply from Ehrhart Energy 2023.12.11

Albert - we appreciate the kind words and thank you for choosing Ehrhart Energy!

Ben Hoffman 2023.03.11

     

Thier billing department is devoid of transparency. Zero line items, no past history, no dates, no account details, no heap balances. It's so simple, I can't understand it. The ticket from the delivery driver has far more details. After a decade they still can't predict usage within 50%. If you enjoy calling the accounts department regularly for vague answers, this is the best place to waste your time on the phone with.

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Reply from Ehrhart Energy 2023.12.11

Hi, thank you for contacting us. We’ve received your message and appreciate you reaching out. Please provide the name and phone number associated with the account to allow our team to better assist you. If you need immediate assistance, please call our office at 607-387-8881. Thank you - The Ehrhart Energy Team.