Ehrhart Energy Reviews

Tina Freelove 2025.12.04

     

I purchased a home in Trumansburg that had their tank on the property and i switched companies. When Erhart came to pick up their tank they got the truck stuck in my yard and had to get another truck to come pull them out and when they did that THEY DUG UP AND PUT HUGE RUTS IN MY YARD!!!!! I call them to tell them they have to fix my yard I get the run around!!! I keep getting told I will get a call back from the Brad, the manager and needless to say its been a week and NO CALL!!!!! They better make it right! or i will take them to small CLAIMS COURT!!!! THESE GUYS SUCK!

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Reply from Ehrhart Energy 2025.12.04

Hi, Tina. We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

Phil Martinez 2025.09.12

     

Exceptional customer service. The prior owner of the home we just purchased had a different propane supplier who did not follow through on their terms for cancelling service to that address. This created a hardship for my wife & I. After nearly 3 months of inaction from that propane supplier I was ready to seek legal help, which could have resulted in a huge expense for me. Ehrhart Energy was able to resolve the issue for me without costing me a dime! They really provided exceptional customer service to resolve a problem that another company created.

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Reply from Ehrhart Energy 2025.09.13

Thank you so much for your kind words, Phil. We really appreciate you taking the time out to share your experience with us.

Samantha Chilson 2025.08.22

     

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Reply from Ehrhart Energy 2025.08.22

Thank you for sharing your thoughts, Samantha. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (607) 387-8881.

Mike Bishop 2025.04.16

     

Service was great for first few years. Now they are completely ignoring my email messages. I asked them to stop delivering three times, once by direct email and twice through their email form. They keep showing up. I have yet to receive any response. If you do not have a plan they will gouge you by delivering when the price is highest. [ADDED AFTER POSTING] And wouldn't you know that an AI bot responded within 5 minutes of me posting this, yet Ehrhart is unwilling to respond to emails sent to them directly!

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Reply from Ehrhart Energy 2025.04.17

Hi, Mike. We appreciate your feedback and apologize for not meeting our high standards. Please get in touch with us at (607) 387-8881 so we can assist you.

Jim Borden 2024.10.02

     

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Reply from Ehrhart Energy 2024.10.02

Hi, Jim. We’re thrilled to receive such a positive rating from you. Thank you for taking the time to share!

Caroline Kim 2024.09.27

     

Erhart sent a tech out within only a couple of days. He was professional and helpful. My issues was fully resolved with no problem.

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Reply from Ehrhart Energy 2024.09.27

Hi, Caroline. We appreciate the kind words and are glad we could provide you with a positive experience!

Patti Witten 2024.09.25

     

Always professional with excellent advice and top notch service.

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Reply from Ehrhart Energy 2024.09.25

Hi, Patti. Thank you so much for leaving us a stellar review!

WILLIAM Nagle 2024.09.20

     

Delivery of my Wood Pellets were spot on . Early and place exactly where I asked them to be placed. Fork lift driver is very friendly and professional. Thanks again for another Seasons worth of heat.

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Reply from Ehrhart Energy 2024.09.20

Hi, William. Your feedback is highly appreciated. Thank you for the review!

Jim Skarbek 2024.09.19

     

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Reply from Ehrhart Energy 2024.09.19

Hi, Jim. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Paula Turkon 2024.09.18

     

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Reply from Ehrhart Energy 2024.09.18

Hi, Paula. We greatly appreciate your feedback. Thank you for the review!

Patti Ksenak 2024.09.18

     

Everyone who works there is very friendly and service is excellent ,couldn't be happier! Deliveries were always on time and guys were extremely NICE!!!!

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Kenneth L Dauria 2024.09.10

     

GREAT automatic DELIVERY SERVICE, maintenance of systems mechanics are very professional and thorough, email delivery of billing, excellent response for furnace service when needed. Overall great hassle free service

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Barbara Dunham 2024.03.04

     

Ehrhart Energy went above and beyond my expectations when it came to servicing my energy needs. I had a bit of a dilemma that I needed help with and Ehrhart was extremely helpful. Every phone call I've made to them gets immediate attention. I've always gotten exceptional service from every member of their team. As far as good business goes, they deserve an A++! My experience with Ehrhart has by far been one of the most positive experiences that I've had with any business in a very long time. Thank you!!!

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James Guild 2023.12.07

     

The billing department is colder than a frozen propane tank. After years of being a customer, I've given up on Ehrhart. They are not friendly. Luckily we have Stewart P Wilson at another residence and I can only say great things about SP Wilson. Do your self a favor and steer clear of Ehrart Energy.

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Reply from Ehrhart Energy 2023.12.11

Hi, thank you for contacting us. We’ve received your message and appreciate you reaching out. Please provide the name and phone number associated with the account to allow our team to better assist you. If you need immediate assistance, please call our office at 607-387-8881. Thank you - The Ehrhart Energy Team.

Albert Chaffee 2023.10.26

     

We have been with Ehrhart many years. Not once have they ever failed to amaze me with "old time" friendliness and customer service. This morning they sent out a service person to clean my furnace. He was the most informative, nicest person that one could ever meet. That is the great customer service that Ehrhart provides. Many years ago my furnace quit at 2 am on a Sunday morning. I called and within two hours a service person was there to get the furnace operational in sub zero weather! Find another company that cares that much about their customers!

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Reply from Ehrhart Energy 2023.12.11

Albert - we appreciate the kind words and thank you for choosing Ehrhart Energy!

Ben Hoffman 2023.03.11

     

Thier billing department is devoid of transparency. Zero line items, no past history, no dates, no account details, no heap balances. It's so simple, I can't understand it. The ticket from the delivery driver has far more details. After a decade they still can't predict usage within 50%. If you enjoy calling the accounts department regularly for vague answers, this is the best place to waste your time on the phone with.

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Reply from Ehrhart Energy 2023.12.11

Hi, thank you for contacting us. We’ve received your message and appreciate you reaching out. Please provide the name and phone number associated with the account to allow our team to better assist you. If you need immediate assistance, please call our office at 607-387-8881. Thank you - The Ehrhart Energy Team.

Olivia McGrew 2023.01.09

     

Overall the worst customer service expericence ever. Shortly after creating an account, their website updated and I was given new account information without being notifed. I was constantly having unexpected propane deliveries, regardless of what estimated date my customer portal had posted for my next delivery. Deliveries were never on time.

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Reply from Ehrhart Energy 2023.01.09

Hi, thank you for contacting us. We’ve received your message and appreciate you reaching out. Please provide the name and phone number associated with the account to allow our team to better assist you. If you need immediate assistance, please call our office at 607-387-8881. Thank you - The Ehrhart Energy Team.

Daniel Cole 2022.12.22

     

Friendly and responsive, highly recommend!

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Susan Redman 2022.10.03

     

SAVE YOURSELF AND STAY FAR AWAY FROM THIS COMPANY! We have had a long running issue with our pellet stove with them but their newest nonsense is too much. They tell us on Oct. 3rd they cannot deliver us bulk pellets, what exactly are we supposed to do now for heat this winter! They won't speak to us they simply hide behind their very nice receptionist.

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Reply from Ehrhart Energy 2022.10.05

Hi Susan, thank you for contacting us. We’ve received your message and appreciate you reaching out. Please provide the name and phone number associated with the account to allow our team to better assist you. If you need immediate assistance, please call our office at 607-387-8881. Thank you - The Ehrhart Energy Team.

Irina Petryk 2022.03.30

     

Terrible company. Stay away! They will deliver to you when you don't expect it and at an overpriced cost of propane. Cost is the highest especially in the spring right before the summer when prices drop. We got a surprise bill of $1400 right before April. Not possible to return it once it's in your tank.

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