ADVANCE Appliance Ltd Reviews

We are reviewing your case internally to address what went wrong and ensure improvements in our processes, including technician training and communication. Regarding the pump refund, we understand the delay has been inconvenient, and we’re working to expedite this process with our supplier.

Your feedback is valuable, and we are committed to making this right. Please feel free to contact us directly at 587-855-3225 so we can resolve this matter promptly and regain your trust.

Sincerely,
Support Team
Advance Appliance Ltd.

Thank you so much for your continued trust in Advance Appliance over the past three years! We’re thrilled to hear that our team has consistently delivered prompt, friendly, and efficient service for your appliance installations and repairs. It’s great to know that even when waiting on a part, we could exceed expectations and keep you informed along the way.

Your recommendation means the world to us, and we’ll make sure to share your kind words with our entire team. If you ever need assistance in the future, you can count on us to be there. Thanks again for your support!

Best regards,
Valmark Reyes
CEO, Advance Appliance Ltd.

Thank you for sharing your experience. We sincerely apologize for the inconvenience you’ve faced during the repair of your Fisher & Paykel refrigerator.

On the day of the technician’s visit, the initial issue was diagnosed and addressed. However, in very rare cases, a secondary issue may arise, especially if the appliance is not yet fully repaired. While uncommon, this can happen, as some complications are not always predictable until the repair is fully completed and the unit is thoroughly tested.

We understand how frustrating this process can be, and we truly appreciate your patience. Repairs can sometimes become more complex when multiple issues occur. All we ask is for a little more patience as we work to resolve this for you.

Additionally, we want to let you know that we have limited staff managing part orders and scheduling. As a result, we’re unable to contact customers about updates until we’ve received the necessary parts and confirmed availability for scheduling. Please rest assured that we are doing our best to expedite the process and complete the repair as quickly as possible.

If you have any further concerns, please don’t hesitate to reach out to us directly at 587-855-3225. We’re here to help and ensure this matter is resolved.

Sincerely,
Support Team
Advance Appliance Ltd.

Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that your experience with Advance Appliance Ltd was smooth and exceeded your expectations. Providing seamless booking, clear communication, and professional service are priorities we take seriously, and it’s rewarding to know we delivered on those fronts.

Our team works hard to ensure every step of the process is handled with care and precision, and it’s wonderful to hear that our efforts made a positive impression. We’re glad our technician was able to provide you with not only a timely solution but also helpful tips to maintain your appliance for the future.

Your kind words and recommendation mean a lot to us. It’s customers like you who motivate us to continue striving for excellence in every service call. Should you need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Thank you again for choosing Advance Appliance Ltd—we look forward to serving you again!

Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your recent service with Advance Appliance Ltd. Our goal is to provide professional and reliable service, and we regret that we did not meet your expectations in this instance.

Regarding the technician’s attire, our technicians typically wear uniforms; however, during extreme weather conditions, they may wear additional layers, such as thick jackets, for safety and comfort, which can obscure their uniforms. All appointments are confirmed in advance, and technician details are provided during the booking process. Therefore, additional identification may not have been presented during the visit. We apologize if this caused any confusion and will work to improve our communication regarding this policy.

We understand your frustration with the ongoing issue with your refrigerator. Please contact us directly at 587-855-3225 so we can promptly address and resolve the problem to your satisfaction.

We value your feedback as it helps us enhance our services. Thank you for bringing these matters to our attention.

Sincerely,
Support Team
Advance Appliance Ltd

Hi Sean,

Thank you for your feedback. At Advance Appliance Ltd., we pride ourselves on being a reputable company that values transparency and customer satisfaction.

To address your concerns:
1. Booking and Warranty: We understand your frustration regarding the warranty. However, warranty-related decisions are made by the manufacturer, not our team. We ensure that all relevant information is relayed accurately.
2. Service Call: Our service fee, including the $130, covers the technician’s time, expertise, and travel to diagnose the issue. While some solutions may appear simple, a proper on-site diagnosis is necessary to ensure safety and accuracy.
3. Pre-Booking Details: We always explain the service charges and process before confirming any appointments. This ensures that customers are fully aware of what to expect.

We’re committed to resolving issues effectively and fairly. If you have further questions or need clarification, please don’t hesitate to contact us directly.

Best regards,
Advance Appliance Ltd.

thank you for trusting our service,

Our team is commited to provide quality service, Thank you for your recent review with Advance Appliance Ltd

We are happy to help, Advance Appliance ltd is here to assist you with your appliance trouble.

Thank you for your kind words and recommendation! We’re thrilled to hear that Mark’s expertise and thoughtful approach made a positive impression. At Advance Appliance Ltd, we prioritize thorough diagnostics to ensure the best solutions for our customers. If you need assistance in the future, we’re always here to help!

Thank you for your review! We’re glad to hear that our technician was punctual and thorough. At Advance Appliance Ltd, we strive to provide professional and reliable service every time. If there’s anything else we can assist you with, please don’t hesitate to let us know!

Thank u so much

Thank you for your feedback. We strive to provide the best service possible, and we’re sorry to hear about your experience. However, we need to clarify a few points.

Firstly, we never guarantee exact arrival times; instead, we provide an estimated service window. Appliance repairs, particularly with refrigerators, can be complex and may take longer than expected, especially when dealing with warranty work. This can sometimes cause delays, which we understand can be frustrating.

Regarding the paperwork, we follow standard procedures, and our technicians always aim to provide clear communication. If you didn’t receive a work order, it might have been an oversight, and we’re happy to provide any necessary documentation if you reach out.

Lastly, we take your claim about fake reviews very seriously. Our reviews are genuine and reflect the experiences of real customers. We value honesty and transparency, and we would never compromise our reputation by posting fake reviews.

We’d like the opportunity to address your concerns directly. Please contact our office so we can look into your case further and make it right. Your satisfaction is important to us, and we appreciate your feedback.

Thank you so much for your kind review! We’re glad we could help get your dryer back up and running quickly and at a reasonable price. It’s always great to hear from satisfied customers, and we truly appreciate your trust in our team. We’ll be here whenever you need us again—thanks for choosing Advance Appliance Ltd!

Thank you for sharing your experience, and I sincerely apologize for the inconvenience caused. We deeply regret the scheduling issues you faced and the lack of communication you encountered—it falls far short of the standard of service we strive to provide.

Your feedback highlights areas we need to address immediately, including clearer communication, honoring appointment commitments, and improving follow-ups. I will personally ensure that your concerns are reviewed with our team to prevent this from happening again.

While we understand your frustration, we’d appreciate the opportunity to make things right. If you’re open to discussing this further, please feel free to reach out directly to our management team so we can address your concerns and find a resolution.

We value your time and feedback and are committed to improving based on it.

Thank you so much for your kind words! We’re thrilled to hear that Mark and Charles went above and beyond during their visit. Their attention to detail and willingness to educate homeowners are qualities we’re really proud of. It’s great to know they left such a positive impression and even cleaned up the area—it’s all part of ensuring you have the best experience possible. Thank you for your recommendation, and we’re here whenever you need us!

Thank you for your feedback! We’re glad to hear you found the service fast and excellent, and we truly appreciate your recommendation. We understand that cost can be a concern, and we’ll take your suggestion about a senior discount into consideration as we’re always looking for ways to improve. Thank you for trusting us with your appliance needs, and we look forward to assisting you again in the future!

Thank you so much for your thoughtful review! We’re thrilled to hear that you found the booking process easy and that we were able to provide next-day service. Mark and Charles take pride in delivering professional and courteous service, and it’s great to know they met your expectations. We’re also glad they could resolve the main issue and take care of the additional concern while they were there. Your recommendation means a lot to us, and we’re here whenever you need us again. Thank you for choosing Advance Appliance Ltd!