Nice people but not 100% honest. I bought my Rogue from them in February of this year and was told all the tires on the car were in great shape, basically new. Yet, here I am in December spending over $1,000 for all new tires after being told they’re actually over 10 years old and have a 2/32” tread depth. Just disappointing to find out people will say anything, and take advantage of your ignorance to get a sale.
Thank you for your support of our dealership, Sara!!
Carol Smith2025.12.09
Routine service… good job. Took one day to get brake light part then they fixed it the next day. Thankful for the repair. Very observant. No complaint. Great place to go. Thanks.
Thank you so much, Carol! We truly appreciate your continued business and your review of our service team!
Jody Hall2025.12.08
So happy with my 2022 Silverado LTZ !! Would not have it without Dennis McNamara and Steve Scott. The process was smooth and easy and the deal got done in a timely manner. What a great experience, look forward to continued business. Thanks again guys ! Really appreciate your efforts.
New Review 12/10/25
Big thanks to Aaron for getting me into some new wheels and tires for an amazing price, love the wheels and appreciate working with you in the sale of the truck and now the tires. Unfortunately the sensors were not in the tires and Zach was able to get this taken care of. Cont to appreciate the kindness and willingness to take care of your customers. Thanks again to an amazing dealership.
Thank you, Scott. We appreciate your feedback and are glad to hear that our team was able to help you get everything resolved. Thank you for choosing us. We look forward to assisting you again.
I had an appointment today at 9 am on 12/3/25 to fix my sunviser. I had already purchased the parts to replace. Said it would take 2 hrs. I waited until 11:25 to find out what was happening. They said it would be 20 more minutes, so I waited. Then said it was another 20 minutes. Which turned into 30 minutes. I waited a total of 3 hrs 15 minutes. I had to reschedule my appointments for the afternoon since I was there so long. Poor customer service.
Thank you for your support of our dealership, John!
Jessica Fields2025.11.29
Brad Pier worked diligently to get us the deal we were looking for. He was very thorough and efficient through the whole process. We were very pleased with his service!
Casey Price, finance, was super helpful and efficient as well.
Thank you so much, Jessica! We appreciate your business and your 5-star review of Brad and Casey. Enjoy your new vehicle and welcome to the Ed Martin family!!
Keith Barkley2025.11.28
Reference Poor Customer Service Parts Department 11/28/2025
I am writing to express my profound disappointment and frustration regarding a recent interaction with your Parts Department at the 96th Street location, which resulted in the immediate loss of a substantial sale.
Today, I visited your dealership with the specific intention of purchasing four new tires and a new bed cover for my 2020 GMC Sierra 1500 AT4 Carbon Pro Edition. I was prepared to proceed with this major purchase today.
The core issue lies with the complete lack of customer service provided by a representative in the Parts Department (a female employee whose name I do not have). When attempting to find the correct specifications and options for the tires and a suitable bed cover for my specific model, the employee displayed a remarkable unwillingness to assist. She was unhelpful, dismissive, and failed to clearly or adequately answer my questions regarding the correct parts for my vehicle.
Good customer service is the cornerstone and lifeblood of any successful business, particularly a dealership where customers are often making large, high-value transactions. There is simply no excuse for such poor engagement, especially when dealing with a customer ready to spend thousands of dollars on parts and accessories. The experience was so overwhelmingly negative that I left the dealership immediately, taking my business and the significant purchase I had planned elsewhere.
I urge you to investigate this matter thoroughly. This type of attitude not only drives away immediate sales but severely damages customer loyalty and the reputation of the Ed Martin brand.
Sincerely,
Keith
I apologize for our lack of service. I would like to discuss this with you at your convenience. Sincerely, Marvin Terry, Parts Manager or you can email me at mterry@edmartin.com and I can contact you at a convenient time for you.
Luke Phenicie2025.11.28
They proviced quick service, fixed the issue I was having, and best of all the final bill came in under the original quote.
Luke, thank you for sharing this and for choosing us. We appreciate your business and are glad to hear the repair was quick and came in under the original quote. Thank you again for your support.
mark stewart2025.11.27
Been taking my vehicle there since it was new now has 50k miles on it.
Bought new tire in January at 47k.
Had oil changed in October.
before this visit i noticed some scarring on rotors probably needed brake pads when I got tires.
I even ask in October oil change about them, lady said who told you needed them?
Hopefully I've avoided a more expensive repair.
Thank you for your business! We look forward to working with you for many years to come.
Amber Reed2025.11.27
Another great experience with Ed Martin! This was the third vehicle I have bought from them and the second from Erik in sales. He goes over and beyond to make sure I am satisfied and never makes me feel pressured in anyway. Make sure you ask for Erik when you go to Ed Martin Buick.
Thank you so much for your continued business and kind words! We're thrilled to hear about your positive experience with Erick. Enjoy your new vehicle!
Rich Ripple2025.11.25
Awesome experience with the service department at Ed Martin Buick GMC. I had a scheduled appointment for 1PM on Monday 11/24/25 for an oil change, tire rotation and routine vehicle check on my 2025 GMC Sierra 1500 AT4X. Even though the service department was very busy, they got my vehicle in at the scheduled time, did the work needed and got me on way quickly. The vehicle was well taken care of and cleaned up very nicely too! The staff was very coordinated as well as friendly and helpful. The Ed Martin service department is excellent and will be the only place that I service my GMC. Thank you to to the entire Ed Martin Buick GMC team who were able to get me in and out in a timely manner. It is much appreciated!!!
Rich, thank you for taking the time to share your experience and for choosing us to care for your Sierra. We appreciate your business and are glad to hear everything was timely, smooth, and well taken care of. Thank you again for your support and loyalty.
It's "ALWAYS "a great experience when I bring my vehicle in for service. I'm always informed with updates and if there are major issues. The staff checks to make sure that you're ok and makes you feel welcomed. As long as Ed Martin GMC is still standing, I will remain a loyal customer.
Shaneka, thank you for your wonderful feedback and for being such a loyal customer. We truly appreciate your trust. Thank you for your continued support.
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