Verified Company
Ordered from this location and they sent the wrong thing. Called and they promised to deliver the correct order the next day and failed to do so. Not only did I not get a replacement order but they didn’t answer my calls all day.
I have ordered twice from here from grandparents in the last 2 months, new years and my grandma’s birthday. Everything was delivered on time and correctly; I had a bit of an issue on my second order just because my grandparents were going to be out of the house for a portion of the day, and after a few calls, they were able to adjust the delivery date to the later afternoon. I am very thankful they worked with me and my grandma is always happy to get chocolate covered fruit from here. Thanks again!
Reply from Edible Arrangements
2024.02.07
Thank you for the review! See you again soon.
Small business owner, good employees who make beautiful hand crafted gifts fresh and ready to go. Would choose them again and again !
Reply from Edible Arrangements
2024.02.07
Thank for the review!!!! See you again soon!
Don’t order from this place to can’t deliver their promised time; they deliver the day after and say it’s not their fault they tried; well doing it the day after us not trying hard enough; they make all sorts of excuses
Reply from Edible Arrangements
2024.02.07
Our team goes above and beyond to make things happen. Occasionally things don't go as planned. We don't give excuses, our main goal is to Wow you. Have a fruitful day!
I ordered a platter as a thank you for a business. When they tried to deliver the business had closed at noon on a Friday. I really didn't know what to do because it was going to be the weekend. I figured I would lose out on my money. I forgot about it, and then got an email it was delivered this past week. I appreciate the customer service. It's rare these days, that's why when it's good I like to acknowledge them. The quantity if fruit always seems to be good as well.
Reply from Edible Arrangements
2023.10.19
Thank you so much! We will see you again soon.
Very disappointing… it has been a while since I received an arrangement but my husband surprised me for our anniversary, the fruit was not fresh and the chocolate was not the same quality as before… sad that they went downhill
Reply from Edible Arrangements
2023.09.13
Thank you for reaching out. We are not compromising on any of our quality, so sorry that you had the experience. We will be reaching out shortly. Have a fruitful day!
Hi Amber- We would love it if you would contact the store and we could chat about a way to make your experience better. Please call us at 317-570-0695. Looking forward to hearing from you!
Hi Amber- We would love it if you would contact the store and we could chat about a way to make your experience better. Please call us at 317-570-0695. Looking forward to hearing from you!
Bought a friut Bouquet wasn't cheap got it home it was for my for her 40th birthday she had to throw half of it away it was bad she had some of it today throw the rest of it away never going back
Reply from Edible Arrangements
2023.07.16
I am so sorry that happened. Someone will reach out shortly.
Terrible customer service!!! Was hung up on 2x, told different stories, was told I could not have managers name and that she stepped out, was told the were having wifi issues, deliver was at the end of the day. This is the second time we have ordered it was to be delivered to a business and was told business get delivered first. Even 1 star is still to much of a review!
Reply from Edible Arrangements
2023.02.16
So sorry that you had this experience. Please email me at retha@ediblearrangementsindy.com
Had 2 fruit platters delivered to our clinic to celebrate an employee birthday. They did an amazing job and everyone loved the fruit. Of course, especially the chocolate covered pieces! It was all fresh and layer out on the tray very nicely. I even special requested that the order be delivered before noon, when I had just ordered late yesterday afternoon. They accommodated and it was delivered by 11am! We will definitely be ordering again for more office celebrations!
Reply from Edible Arrangements
2022.10.27
Thank you so much, we look forward to seeing you again! We have amazing gifts for the holidays, let me know if you need anything!
Great experience at their shop. I had never been there before or ordered anything like that. The girl was helpful and patient. Called the next day with a question that was answered quickly and efficiently. Item was delivered to its destination right on time.
Reply from Edible Arrangements
2022.10.04
Thank you for sharing!
Did an online order and went to the store for pickup at time that was stated during order. Sign on door said they were temporarily closed. As I was leaving store employee was pulling up. No big deal. Go in and she couldn’t find my order. Went to the back made a phone call. Still couldn’t find my order. So I pulled my order up on my phone. She went back and came out with my order. It had no card or anything else. She went to the back to get the cheesecake that went with it. Luckily as I was standing there I looked at the fruit and the strawberries were covered in mold, the pineapple was white, and green apple was brown. The employee came back and I showed her what was on the platter. She apologized. At that point I just wanted a refund bc she had no other option to send me with. I had been there 30+ mins with nothing. So she then tried giving a refund and couldn’t bc the system was “down”. She said she could call her manager Ericka or I could the following day and get it resolved. So I will follow up tomorrow. I understand staffing shortages are everywhere, but this was completely unacceptable to try and sell.
Reply from Edible Arrangements
2021.09.09
Hi there, we're sorry to hear that our arrangement and service did not live up to expectations. Our aim is to bring people together with carefully designed products and we've failed to deliver on that promise. Please reach out to us at orderteam@edible.com or 1-877-363-7848 so that we can find out more about your experience and earn back your trust.
I ordered an edible fruit arrangement and a flower bouquet to be delivered to my wife's workplace.The fruit arrangement was delivered but the flower bouquet was not. I called the store and left a message and also filled out a request on their corporate website. No one returned my call. I called a week later and reached an employer who in turn sent me to the store manager who said they remembered going to my wife's workplace, but I still had to adimentaly state that the flowers were undelivered. Giving 3 stars here because the store manager did correct the situation. They offered to deliver the flowers same day (granted...a week later) and they added free box of chocolate strawberries. I took them up on it. However, the flowers were not fresh. They looked a bit dated. This probably falls under the category of they are working with what they are given (as far as the flowers). On a positive note....My wife did love the fruit! Thanks to this location for correcting the delivery. Finally, I do want to state that I ordered a same day delivery. I'm sure that is a daily frustrating request for businesses that deliver.
Reply from Edible Arrangements
2021.08.18
Todd, we apologize for any poor service you received. We'll make sure to check in with our Carmel team and work on improving this aspect of our business. If you'd like to share any additional feedback, feel free to reach out to us at orderteam@edible.com.
Paul was wonderful. He called both my friend and I to let them know that it had been delivered. He was careful to not put it in the son and let us know right away!!
Reply from Edible Arrangements
2021.06.09
We love to hear that, Mica! It's great to know that Paul was on the case and went above and beyond for you. We'll make sure he is recognized for his awesome service.