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Reviews (84)
Amber Caldwell
2023-09-12
Very disappointing… it has been a while since I received an arrangement but my husband surprised me for our anniversary, the fruit was not fresh and the chocolate was not the same quality as before… sad that they went downhill
Thank you for reaching out. We are not compromising on any of our quality, so sorry that you had the experience. We will be reaching out shortly. Have a fruitful day!
Hi Amber- We would love it if you would contact the store and we could chat about a way to make your experience better. Please call us at 317-570-0695. Looking forward to hearing from you!
Retha Parsley
2023-08-24
I love this place!
Robert Copp
2023-07-16
Bought a friut Bouquet wasn't cheap got it home it was for my for her 40th birthday she had to throw half of it away it was bad she had some of it today throw the rest of it away never going back
I am so sorry that happened. Someone will reach out shortly.
Tracy buckle
2023-02-15
Terrible customer service!!! Was hung up on 2x, told different stories, was told I could not have managers name and that she stepped out, was told the were having wifi issues, deliver was at the end of the day. This is the second time we have ordered it was to be delivered to a business and was told business get delivered first. Even 1 star is still to much of a review!
So sorry that you had this experience. Please email me at retha@ediblearrangementsindy.com
Mia McLendon
2023-01-31
Thank you for the review, we will see you again soon.
Eric Wood
2022-11-17
Thank you so much for visiting. See you again soon!
Tricia Castello
2022-10-26
Had 2 fruit platters delivered to our clinic to celebrate an employee birthday. They did an amazing job and everyone loved the fruit. Of course, especially the chocolate covered pieces! It was all fresh and layer out on the tray very nicely. I even special requested that the order be delivered before noon, when I had just ordered late yesterday afternoon. They accommodated and it was delivered by 11am! We will definitely be ordering again for more office celebrations!
Thank you so much, we look forward to seeing you again! We have amazing gifts for the holidays, let me know if you need anything!
John Gilmore Songs (John Gilmore Music)
2022-10-04
Great experience at their shop. I had never been there before or ordered anything like that. The girl was helpful and patient. Called the next day with a question that was answered quickly and efficiently. Item was delivered to its destination right on time.
Thank you for sharing!
mike weezy
2022-04-12
Ordered and was able to pick up 20 minutes later
Thanks for the shoot out! Hope to see you back soon.
Melvin Brown
2021-10-09
Great service but a little pricey.
Hi Melvin, thank you for your kind words! Helpful hints never hurt and we'll make sure to share your feedback with our Carmel team. Thanks for the review!
I_d_k___1
2021-09-09
Did an online order and went to the store for pickup at time that was stated during order. Sign on door said they were temporarily closed. As I was leaving store employee was pulling up. No big deal. Go in and she couldn’t find my order. Went to the back made a phone call. Still couldn’t find my order. So I pulled my order up on my phone. She went back and came out with my order. It had no card or anything else. She went to the back to get the cheesecake that went with it. Luckily as I was standing there I looked at the fruit and the strawberries were covered in mold, the pineapple was white, and green apple was brown. The employee came back and I showed her what was on the platter. She apologized. At that point I just wanted a refund bc she had no other option to send me with. I had been there 30+ mins with nothing. So she then tried giving a refund and couldn’t bc the system was “down”. She said she could call her manager Ericka or I could the following day and get it resolved. So I will follow up tomorrow. I understand staffing shortages are everywhere, but this was completely unacceptable to try and sell.
Hi there, we're sorry to hear that our arrangement and service did not live up to expectations. Our aim is to bring people together with carefully designed products and we've failed to deliver on that promise. Please reach out to us at orderteam@edible.com or 1-877-363-7848 so that we can find out more about your experience and earn back your trust.
Todd Denney
2021-08-18
I ordered an edible fruit arrangement and a flower bouquet to be delivered to my wife's workplace.The fruit arrangement was delivered but the flower bouquet was not. I called the store and left a message and also filled out a request on their corporate website. No one returned my call. I called a week later and reached an employer who in turn sent me to the store manager who said they remembered going to my wife's workplace, but I still had to adimentaly state that the flowers were undelivered. Giving 3 stars here because the store manager did correct the situation. They offered to deliver the flowers same day (granted...a week later) and they added free box of chocolate strawberries. I took them up on it. However, the flowers were not fresh. They looked a bit dated. This probably falls under the category of they are working with what they are given (as far as the flowers). On a positive note....My wife did love the fruit! Thanks to this location for correcting the delivery. Finally, I do want to state that I ordered a same day delivery. I'm sure that is a daily frustrating request for businesses that deliver.
Todd, we apologize for any poor service you received. We'll make sure to check in with our Carmel team and work on improving this aspect of our business. If you'd like to share any additional feedback, feel free to reach out to us at orderteam@edible.com.
Mica Conner
2021-06-09
Paul was wonderful. He called both my friend and I to let them know that it had been delivered. He was careful to not put it in the son and let us know right away!!
We love to hear that, Mica! It's great to know that Paul was on the case and went above and beyond for you. We'll make sure he is recognized for his awesome service.
Becky Watkins
2021-05-01
Super cute edible arrangements, neat and clean shop and the young lady at the counter was so very helpful! Highly recommend.
Thank you for your nice review!
E Chhem
2021-03-27
I ordered an arrangement for a long-time friend that was grieving the lost of a parent. The order was delivered in less than 24 hours and looked beautiful! She said it brought tears to her eyes. Thank you so much for the beautiful arrangement and the quick delivery!
Thank you for leaving such a nice review. We always like to hear from our customers. Looking forward to helping with future orders! Have a fruitastic day!
Johnny Kuznetsov
2021-03-17
Thank you !
Gessica A
2021-02-12
Samantha Ghazi
2021-01-21
I accidentally ordered the wrong item - I noticed once the store had closed. I called the next morning to get my ordered corrected since it was for delivery for the next day. Savannah was so pleasant in helping me out. I confirmed the exact item I was needed, she corrected my order & was able refund me the difference. I was so pleased with the customer service that was provided. Thank you Savannah for making this such a positive experience!
We are so glad to have been able to help! Thank you for using Edible Arrangements!
Jason Wilkerson
2021-01-13
Probably the worst experience I've ever dealt with when it comes to ordering something when I'm 3 hours away from the store and going to meet somebody in another state and I get to the store to pick up my order and it's only half complete. The second half of my order which was supposed to be The Gourmet Apple salted caramel shareable. I get to the store and they have the apple slices put on a plate with like a dollars worth of grapes on there and tell me that they don't have the box for the apples and so the order couldn't be finished so they just replaced it with this without even calling me and asking me if that was okay. I asked the girl if there's any way to fix it and she says no and tells me she's the only person they're working. Then I asked her about a refund and she said she couldn't do that without calling her manager the next day. I had to go to another business and get cupcakes to make up for what was missing in my order just to save face somehow. Make sure to pass on this business if you ever need anything done correctly as I will not be doing any business with him from this point forward. Hopefully I get my refund back cuz it shouldn't be my job to call the store or the manager to make sure it went through.
Tracey Tidwell
2020-11-23
I tried to order an arrangement for my parents anniversary but never got through. I was on hold for about 46 minutes, then tried to order from website & it wouldn’t let me order what I wanted to. Instead it gave me options of other items, then couldn’t set of delivery on the open dates available.
Hi, So sorry for your experience. Please be patient with us as we are short staffed due to Covid 19. You may go on line at edible.com to place an order. Again I am so sorry that you had to wait on line.