Verified Company
I rarely leave one-star reviews, but our experience with EDC has been extremely frustrating from start to finish.
We paid for room of choice delivery and assembly for a Sole treadmill and proactively provided our availability. We specifically told EDC that we were unavailable during the middle of the day and requested either a morning or late afternoon delivery window. Instead, they scheduled us during the exact time we said we couldn't accommodate, forcing us to reschedule.
We then rescheduled and confirmed a Wednesday delivery. The day before, after receiving no update, we had to contact EDC ourselves just to ask for a delivery window. That's when we were told our order had been placed on hold and therefore could not be delivered Wednesday. No one had informed us our order was on hold, and if we hadn't reached out, we wouldn't have known at all.
The next day a representative told us the order wasn't actually on hold, directly contradicting what we had been told the day before. Which begs the question, why are they refusing to deliver to on Wednesday then? Throughout the process we received conflicting information from different employees, had to repeatedly follow up just to get a response, and often had to send multiple messages before anyone would answer.
We also received contradictory information about whether customers are expected to be home all day for delivery. One representative said yes, another said no. The communication was inconsistent at every step.
When we first asked to speak to a supervisor, we were initially told none were available. Once we finally spoke with one, rather than acknowledging the documented communication issues, the conversation was dismissive and unhelpful despite us having the text message history showing exactly what had occurred.
The most disappointing part is that these weren't unavoidable delays. They were repeated communication failures. We paid extra for a premium delivery and assembly service but instead spent our time chasing updates, correcting misinformation, and rescheduling because of errors that were not ours. At this point, we're just hoping to receive our delivery at all.
I hope Sole reconsiders using this delivery partner, because the delivery experience reflected poorly on their brand.
Ling unload times due to hand unload. Could have been a bit faster in my opinion. 5hr unload from appt time
A little tight for back up to dock. I've been in tighter places tho.
0 STARS… Worst delivery experience I’ve ever had! That was pretty tough to beat as I’ve had a company deliver furniture at 11pm due to them getting behind on their route. At least they didn’t reschedule me! I was originally scheduled to have my items delivered and assembled on Monday. The guys showed up and delivered my items at my doorstep and I was told that assembly was not in my order and that I’d need to contact the company I purchased the exercise equipment from. After following up with the company I purchased my exercise equipment from, I found out that there was some miscommunication and they confirmed that I had in fact paid for white glove delivery and assembly and that this would be communicated to the delivery team. I also told them this as well but it seems very little was done to simply confirm this information. I had another piece of equipment already scheduled for delivery the next day but was unable to have my first items assembled the next day (while they were here already) because they couldn’t fit it in their schedule. I was rescheduled for FRIDAY! My delivery window was 7-11am. However, I received a call shortly after 10am letting me know that they were having mechanical issues with their truck and would get back with me on a new ETA. 3pm rolled around and I had not heard from anyone so I called back to get an update and was told that they would not make it out today and that I would have to be rescheduled AGAIN for Monday! After I had been available all week, now I would need to take off of work AGAIN next week. I was told that I could not even be moved to Saturday (they do deliver on Saturdays) because they had just scheduled others for that day and would have to move everyone around. Apparently, it is ok to inconvenience me for the THIRD time but it can’t be done to anyone else. This company has TERRIBLE customer service! There were ways that they could have accommodated me but they chose not to and continued to put me on the back burner after waiting all week. Ultimately, I ended up calling the company I ordered from and requesting a refund for the service. This entire experience was COMPLETELY inconsiderate and unacceptable. I highly recommend shopping around for other companies. Please do not allow them the opportunity to provide you POOR service and WASTE YOUR TIME!
Article uses EDC as their delivery component in Houston so once the order comes through, EDC reaches out to schedule a delivery date and gives you a time frame closer to the date scheduled
This review is for the guys that actually do the moving! They’ve had to come twice now to me and were 10/10, both different crews.
The movers themselves - so efficient, respectful, kind and quick!!! It amazes me how fast they are. They always call on their way to you and call when they arrive. Communication is great
Driver was over 1 hour late then cancelled our delivery without warning
We were supposed to receive a delivery today between 11 AM and 1 PM, we had rearranged our entire day between kids and work responsibilities in order to be home and available at this time. The driver did not call us until 1 PM and then said he was at least an hour away. My wife said she might not be available and said she would call him back with a confirmation of whether she could make that work. Exactly 9 minutes later, when she called him back, he said he had already continued on his route. This shows a laziness and a lack of reliability from this driver and your company as a whole. The delivery item is a direct part of our work and brings in income for our small business. And we were unable to earn income with this item for two full days. I would highly recommend anyone look for other delivery companies who maintain a level of reliability and respect for their customers unlike EDC.
Is no one going to mention this is the exact moving company from the movie Blank Check that's so cool
BCOs
No overnight parking.. They open at 6am. My appt was for 7am, I arrived at 6:15am and they were done unloading me by 8:30am (a trailer full of cabinets).
*********The business sits on a narrow street lined w drainage ditches.If you go past the business you'll hit a residential area w nowhere to turn around.
UPDATE: Since my original post, I was contacted by EDC and was asked what happened on MY end that caused my order not to be delivered. After a frustrating conversation, my order was rescheduled for a thursday. On Thursday, I was contacted and told that the delivery would be an hour late. once again the delivery window came and went. This time, however, I was contacted at 9:30PM by the delivery driver to say that they were ten minutes away. This is 3 hours after the scheduled delivery time. I was put into a situation where I had to meet two men outside in the dark and let them into my apartment so that I could receive my order. I was placed in a very uncomfortable and potentially dangerous situation.
I have been waiting on a delivery for two months now. Earlier this week I was finally contacted to schedule my delivery. It is now the day of my scheduled delivery, the delivery time has come and gone, and I am still without my order. I have tried to call both of the customer service numbers that I was provided in previous emails, but the offices are closed on Saturdays. If there are going to be deliveries on Saturdays, then there should be someone to contact on Saturdays!! This has been a huge inconvenience and I have been left completely in the dark, since there is no one to contact. This is extremely unprofessional and has been a frustrating experience.
